Crisis is the national charity for people experiencing homelessness. We have embarked on our 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it. We have three Housing Procurement Officer roles available in the following locations: Crisis Skylight London, 50-52 Commercial St, Tower Hamlets, E1 6LT Crisis Skylight Brent, 1-2, Bank Buildings, High St, NW10 4LT Crisis Skylight Croydon, 12 Surrey St, CR0 1RG There will be travel in and around the local area. About the role As a Housing Procurement Officer, you will help people experiencing homelessness find safe, suitable and affordable homes across London's private and social rented sectors. We are recruiting one full-time officer for each of our London service centres, known as Skylights, in Brent, Croydon and Tower Hamlets. You will build relationships with landlords, source good-quality accommodation and work with each person we support, known at Crisis as a member, to understand their housing needs, preferences, affordability and circumstances. You will ensure housing options are clearly explained and that members have meaningful choice and control wherever possible. You will work Collaboratively with members, Coaches, landlords and Housing Procurement Officers across the other London Skylights to make suitable housing matches, resolve concerns and address risks to tenancies early. You will take a bold approach to opening new routes into housing, pursue Impactful outcomes that last and work in an Equitable way that protects each person's dignity and independence. The role involves frequent travel across London. Occasional evening or weekend work may be required, with time off in lieu. About you Strong knowledge of London's rental market, landlord and tenant law, and welfare benefits affecting housing access and affordability. Experience of sourcing and procuring properties, allocating and letting homes, and supporting people to sustain their tenancies. A clear understanding of the barriers faced by people moving out of homelessness, with experience of finding housing that reflects individual needs, preferences and circumstances. The ability to build productive relationships with social and private landlords and use negotiation, mediation and influencing skills when people have different priorities. A sound understanding of safeguarding, property health and safety and lone working, including how to recognise, respond to and escalate concerns while maintaining professional boundaries. Strong communication, organisation and self-management skills, including accurate record keeping, financial administration and the ability to work independently and across teams. Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply. We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds. Working at Crisis Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness. Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We'll lead by example to nurture a positive and ambitious workplace guided by ending homelessness. As a member of the team, you will have access to a wide range of employee benefits including: A competitive salary. Please note our salaries are fixed to counter inequity, and we do not negotiate at offer stage. Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy. Pension scheme with an employer contribution of 8.5% 28 days' annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave. Enhanced maternity, paternity, shared parental, and adoption pay. Wellbeing Leave to be used flexibly And more! (Full list of benefits available on website) Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career. When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation. How do I apply? Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications. Closing date: Tuesday 13 October :55 Interview process: Presentation + Panel interview Interview date and location: W/C 26 October 2026 location TBC AI in Job Applications We understand some candidates use AI tools when applying. Whilst we welcome the use of technology to support clear communication and structure, we want to learn more about you, so please ensure that your application reflects your own skills, knowledge and experiences
Sep 19, 2026
Full time
Crisis is the national charity for people experiencing homelessness. We have embarked on our 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it. We have three Housing Procurement Officer roles available in the following locations: Crisis Skylight London, 50-52 Commercial St, Tower Hamlets, E1 6LT Crisis Skylight Brent, 1-2, Bank Buildings, High St, NW10 4LT Crisis Skylight Croydon, 12 Surrey St, CR0 1RG There will be travel in and around the local area. About the role As a Housing Procurement Officer, you will help people experiencing homelessness find safe, suitable and affordable homes across London's private and social rented sectors. We are recruiting one full-time officer for each of our London service centres, known as Skylights, in Brent, Croydon and Tower Hamlets. You will build relationships with landlords, source good-quality accommodation and work with each person we support, known at Crisis as a member, to understand their housing needs, preferences, affordability and circumstances. You will ensure housing options are clearly explained and that members have meaningful choice and control wherever possible. You will work Collaboratively with members, Coaches, landlords and Housing Procurement Officers across the other London Skylights to make suitable housing matches, resolve concerns and address risks to tenancies early. You will take a bold approach to opening new routes into housing, pursue Impactful outcomes that last and work in an Equitable way that protects each person's dignity and independence. The role involves frequent travel across London. Occasional evening or weekend work may be required, with time off in lieu. About you Strong knowledge of London's rental market, landlord and tenant law, and welfare benefits affecting housing access and affordability. Experience of sourcing and procuring properties, allocating and letting homes, and supporting people to sustain their tenancies. A clear understanding of the barriers faced by people moving out of homelessness, with experience of finding housing that reflects individual needs, preferences and circumstances. The ability to build productive relationships with social and private landlords and use negotiation, mediation and influencing skills when people have different priorities. A sound understanding of safeguarding, property health and safety and lone working, including how to recognise, respond to and escalate concerns while maintaining professional boundaries. Strong communication, organisation and self-management skills, including accurate record keeping, financial administration and the ability to work independently and across teams. Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply. We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds. Working at Crisis Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness. Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We'll lead by example to nurture a positive and ambitious workplace guided by ending homelessness. As a member of the team, you will have access to a wide range of employee benefits including: A competitive salary. Please note our salaries are fixed to counter inequity, and we do not negotiate at offer stage. Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy. Pension scheme with an employer contribution of 8.5% 28 days' annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave. Enhanced maternity, paternity, shared parental, and adoption pay. Wellbeing Leave to be used flexibly And more! (Full list of benefits available on website) Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career. When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation. How do I apply? Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications. Closing date: Tuesday 13 October :55 Interview process: Presentation + Panel interview Interview date and location: W/C 26 October 2026 location TBC AI in Job Applications We understand some candidates use AI tools when applying. Whilst we welcome the use of technology to support clear communication and structure, we want to learn more about you, so please ensure that your application reflects your own skills, knowledge and experiences
Finance Trustee (and Co-Chair, Finance, Audit & Risk Committee) Help end homelessness and shape the future of one of the UK's leading charities. At Crisis , we believe that homelessness should not exist, and together we can end it. Our bold 10-year strategy is already driving change but with homelessness rising and funding challenges increasing, we know we must think differently, act courageously, and inspire more people to join us. For the first time in Crisis' nearly 60-year history, we are also becoming a direct housing provider. We are now seeking an exceptional finance leader to join our Board of Trustees and help guide the organisation through an exciting and ambitious phase of our work. This is an opportunity for a senior finance professional to use their expertise and strategic insight to influence decisions at the highest level, strengthen organisational resilience, and help drive lasting change for people experiencing homelessness across the UK. About Crisis We are the national charity for people experiencing homelessness. We help people out of homelessness and campaign for the changes needed to solve it altogether. Our values are at the heart of everything we do. We're bold in our ambition, impactful in our approach, collaborative in how we work and equitable in championing fairness and inclusion. About the role As a Trustee, you will play a vital part in ensuring Crisis remains well governed, financially sustainable, and focused on achieving its mission. Alongside the statutory responsibilities of being a trustee, you will bring specialist financial expertise to the Board and co-chair our Finance, Audit and Risk Committee. You will also contribute to oversight of our growing housing delivery function through membership of the relevant committee. Working alongside fellow trustees and senior leaders, you will help shape long-term strategy, scrutinise performance, oversee risk, and ensure the organisation remains accountable, transparent and financially strong. We are looking for someone with: Significant senior leadership experience with responsibility for organisational finances. The ability to interpret complex financial information and assess the longer-term financial implications of strategic decisions. Experience of organisational governance, either as a trustee, non-executive director or member of a senior leadership team. Experience of chairing or serving on a Finance, Audit or Risk Committee. Strong understanding of financial risk management, audit, compliance, internal controls and organisational sustainability. Excellent communication and relationship-building skills. A commitment to collaborative governance and collective decision-making. A genuine passion for Crisis' mission and a determination to help end homelessness. Knowledge of charity accounting (SORP) and Charity Commission requirements is desirable but not essential. ACA, ACCA, CIMA, ICAEW or equivalent accounting qualification desirable but not essential. What you'll bring We're looking for someone who combines strategic thinking with sound judgement and a collaborative approach. You'll be a trusted adviser who can challenge constructively, contribute to robust debate, and support effective decision-making. Most importantly, you'll share our belief that homelessness can be ended and be committed to helping make that vision a reality. Diversity is hugely important to us at Crisis, and we want to make sure that our Trustees, staff and volunteers represent communities we support. As we continue to strengthen and broaden the perspectives represented on our Board, we particularly welcome applications from people with lived experience of homelessness, whose insight is invaluable to our work. We also encourage applications from people from LGBTQ+ communities, ethnic minority backgrounds, disabled people, and others who bring experiences and viewpoints that can contribute to a more inclusive and effective Board. Above all, we welcome candidates who share our values and are passionate about creating positive change. Time commitment: Overall, the role requires approximately one day per month . Board meetings: Six meetings per year, held in person at Crisis locations across the UK. Two are full-day meetings and at least one includes an overnight stay. Finance, Audit and Risk Committee: Monthly online meetings. Housing Committee: Quarterly online meetings. Additional engagement: Occasional advice and support between meetings. Remuneration This is a voluntary, unremunerated trustee role. Reasonable expenses will be reimbursed. We are also committed to removing barriers to participation and may consider support where loss of earnings would otherwise prevent involvement. Term of appointment Trustees are appointed for an initial three-year term , with the opportunity to be reappointed for a second term. This is a rare opportunity to use your financial leadership and governance expertise to make a tangible difference to the lives of thousands of people experiencing homelessness. If you are an experienced finance leader who wants to contribute your skills to a cause of national importance, we would love to hear from you, whether your background is in the private, public or voluntary sector. How to apply: Please apply by submitting a copy of your Curriculum Vitae (CV) and a covering letter, not exceeding two pages, highlighting your suitability for the position and why you are interested. You can apply via our website, Crisis Jobs, or by using the links contained in the 'Additional Resources' documents below. Please also let us know if you require an informal conversation prior to applying for this role. All applications will be treated in the strictest confidence. Closing date: 9 October 2026 Interviews held on: 2 November 2026 Location: Central London, in-person. Please let us know if you anticipate any issues with these dates
Sep 17, 2026
Full time
Finance Trustee (and Co-Chair, Finance, Audit & Risk Committee) Help end homelessness and shape the future of one of the UK's leading charities. At Crisis , we believe that homelessness should not exist, and together we can end it. Our bold 10-year strategy is already driving change but with homelessness rising and funding challenges increasing, we know we must think differently, act courageously, and inspire more people to join us. For the first time in Crisis' nearly 60-year history, we are also becoming a direct housing provider. We are now seeking an exceptional finance leader to join our Board of Trustees and help guide the organisation through an exciting and ambitious phase of our work. This is an opportunity for a senior finance professional to use their expertise and strategic insight to influence decisions at the highest level, strengthen organisational resilience, and help drive lasting change for people experiencing homelessness across the UK. About Crisis We are the national charity for people experiencing homelessness. We help people out of homelessness and campaign for the changes needed to solve it altogether. Our values are at the heart of everything we do. We're bold in our ambition, impactful in our approach, collaborative in how we work and equitable in championing fairness and inclusion. About the role As a Trustee, you will play a vital part in ensuring Crisis remains well governed, financially sustainable, and focused on achieving its mission. Alongside the statutory responsibilities of being a trustee, you will bring specialist financial expertise to the Board and co-chair our Finance, Audit and Risk Committee. You will also contribute to oversight of our growing housing delivery function through membership of the relevant committee. Working alongside fellow trustees and senior leaders, you will help shape long-term strategy, scrutinise performance, oversee risk, and ensure the organisation remains accountable, transparent and financially strong. We are looking for someone with: Significant senior leadership experience with responsibility for organisational finances. The ability to interpret complex financial information and assess the longer-term financial implications of strategic decisions. Experience of organisational governance, either as a trustee, non-executive director or member of a senior leadership team. Experience of chairing or serving on a Finance, Audit or Risk Committee. Strong understanding of financial risk management, audit, compliance, internal controls and organisational sustainability. Excellent communication and relationship-building skills. A commitment to collaborative governance and collective decision-making. A genuine passion for Crisis' mission and a determination to help end homelessness. Knowledge of charity accounting (SORP) and Charity Commission requirements is desirable but not essential. ACA, ACCA, CIMA, ICAEW or equivalent accounting qualification desirable but not essential. What you'll bring We're looking for someone who combines strategic thinking with sound judgement and a collaborative approach. You'll be a trusted adviser who can challenge constructively, contribute to robust debate, and support effective decision-making. Most importantly, you'll share our belief that homelessness can be ended and be committed to helping make that vision a reality. Diversity is hugely important to us at Crisis, and we want to make sure that our Trustees, staff and volunteers represent communities we support. As we continue to strengthen and broaden the perspectives represented on our Board, we particularly welcome applications from people with lived experience of homelessness, whose insight is invaluable to our work. We also encourage applications from people from LGBTQ+ communities, ethnic minority backgrounds, disabled people, and others who bring experiences and viewpoints that can contribute to a more inclusive and effective Board. Above all, we welcome candidates who share our values and are passionate about creating positive change. Time commitment: Overall, the role requires approximately one day per month . Board meetings: Six meetings per year, held in person at Crisis locations across the UK. Two are full-day meetings and at least one includes an overnight stay. Finance, Audit and Risk Committee: Monthly online meetings. Housing Committee: Quarterly online meetings. Additional engagement: Occasional advice and support between meetings. Remuneration This is a voluntary, unremunerated trustee role. Reasonable expenses will be reimbursed. We are also committed to removing barriers to participation and may consider support where loss of earnings would otherwise prevent involvement. Term of appointment Trustees are appointed for an initial three-year term , with the opportunity to be reappointed for a second term. This is a rare opportunity to use your financial leadership and governance expertise to make a tangible difference to the lives of thousands of people experiencing homelessness. If you are an experienced finance leader who wants to contribute your skills to a cause of national importance, we would love to hear from you, whether your background is in the private, public or voluntary sector. How to apply: Please apply by submitting a copy of your Curriculum Vitae (CV) and a covering letter, not exceeding two pages, highlighting your suitability for the position and why you are interested. You can apply via our website, Crisis Jobs, or by using the links contained in the 'Additional Resources' documents below. Please also let us know if you require an informal conversation prior to applying for this role. All applications will be treated in the strictest confidence. Closing date: 9 October 2026 Interviews held on: 2 November 2026 Location: Central London, in-person. Please let us know if you anticipate any issues with these dates
Crisis is the national charity for people experiencing homelessness. We have embarked on our 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it. Crisis Skylight Merseyside offer direct services to people who are homeless or at risk of homelessness. Alongside our frontline service offer, we develop and lead strategy and partnership projects to deliver positive change for homeless people in Merseyside. Location : Crisis Skylight Merseyside, 96 Kent Street, L1 5BD Hours : 35 per week between the hours of 8.30am - 5pm Contract : Fixed Term - 6 months About the role As a Coach Lead Worker in the Coaching team, you will play a key role in supporting individuals that are homeless or at risk of homelessness. You will work with people who have varying levels of engagement with the service: some will work with you in a more planned and structured way, and some are in more complex situations and will require support from other agencies. As a Lead Worker you will: Support members to develop and follow a personalised plan to end their homelessness sustainably. Empower and upskill members to be proactive in their accommodation search and access other relevant support services to meet their needs. Provide support with practical aspects of their route out of homeless, including access to housing, benefits, and other relevant needs. Lead Work a caseload and provide effective case management in line with the Crisis Case Management Framework. The key to success will be your ability to make collaborative, consistent and psychologically informed relationships with members, services, colleagues, and partner organisations. Skills, knowledge, and experience vital to succeeding in this role: Passionate about and dedicated to ending homelessness sustainably. Comprehensive understanding and experience of accessing housing via private rented sector, local authorities, housing associations, supported providers and others. Good knowledge of issues affecting homeless people, including housing, welfare issues, trauma, substance use, involvement in criminal justice services, and social isolation Proven track record of successfully using coaching, IAG or psychologically informed approaches with people who have experienced homelessness. Ability to manage successful relationships with external agencies and relevant service providers and successfully advocate on members behalf. Excellent verbal and written communication skills used to ensure accurate record keeping on a variety of Case Management Systems/Databases. Flexible and adaptable to change. Strong team player, able to use own initiative and reflect on your own practice. Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions in the application form, we encourage you to apply. We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds. Working at Crisis Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness. Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We'll lead by example to nurture a positive and ambitious workplace guided by ending homelessness. As a member of the team, you will have access to a wide range of employee benefits including: A competitive salary. Please note, our salaries are fixed to counter inequity and we do not negotiate at offer stage Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy Pension scheme with an employer contribution of 8.5% 28 days' annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave Enhanced maternity, paternity, shared parental, and adoption pay. Wellbeing Leave to be used flexibly And more! (Full list of benefits available on website) Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career. When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation. How do I apply? Please click on the 'Apply for Job' button below.Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications. Closing date: Thursday 24th September 2026 at 23:59 Interview process: Competency-based interview Interview date and location: No longer going to be on Monday 28 September 2026. New date TBC. AI in Job Applications We understand some candidates use AI tools when applying. Whilst we welcome the use of technology to support clear communication and structure, we want to learn more about you, so please ensure that your application reflects your own skills, knowledge and experiences Accessibility We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please contact our Talent Acquisition team via our website and we will be happy to discuss how we can help. For more information about our work please visit our website. Registered Charity Numbers: E&W, SC040094
Sep 16, 2026
Full time
Crisis is the national charity for people experiencing homelessness. We have embarked on our 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it. Crisis Skylight Merseyside offer direct services to people who are homeless or at risk of homelessness. Alongside our frontline service offer, we develop and lead strategy and partnership projects to deliver positive change for homeless people in Merseyside. Location : Crisis Skylight Merseyside, 96 Kent Street, L1 5BD Hours : 35 per week between the hours of 8.30am - 5pm Contract : Fixed Term - 6 months About the role As a Coach Lead Worker in the Coaching team, you will play a key role in supporting individuals that are homeless or at risk of homelessness. You will work with people who have varying levels of engagement with the service: some will work with you in a more planned and structured way, and some are in more complex situations and will require support from other agencies. As a Lead Worker you will: Support members to develop and follow a personalised plan to end their homelessness sustainably. Empower and upskill members to be proactive in their accommodation search and access other relevant support services to meet their needs. Provide support with practical aspects of their route out of homeless, including access to housing, benefits, and other relevant needs. Lead Work a caseload and provide effective case management in line with the Crisis Case Management Framework. The key to success will be your ability to make collaborative, consistent and psychologically informed relationships with members, services, colleagues, and partner organisations. Skills, knowledge, and experience vital to succeeding in this role: Passionate about and dedicated to ending homelessness sustainably. Comprehensive understanding and experience of accessing housing via private rented sector, local authorities, housing associations, supported providers and others. Good knowledge of issues affecting homeless people, including housing, welfare issues, trauma, substance use, involvement in criminal justice services, and social isolation Proven track record of successfully using coaching, IAG or psychologically informed approaches with people who have experienced homelessness. Ability to manage successful relationships with external agencies and relevant service providers and successfully advocate on members behalf. Excellent verbal and written communication skills used to ensure accurate record keeping on a variety of Case Management Systems/Databases. Flexible and adaptable to change. Strong team player, able to use own initiative and reflect on your own practice. Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions in the application form, we encourage you to apply. We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds. Working at Crisis Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness. Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We'll lead by example to nurture a positive and ambitious workplace guided by ending homelessness. As a member of the team, you will have access to a wide range of employee benefits including: A competitive salary. Please note, our salaries are fixed to counter inequity and we do not negotiate at offer stage Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy Pension scheme with an employer contribution of 8.5% 28 days' annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave Enhanced maternity, paternity, shared parental, and adoption pay. Wellbeing Leave to be used flexibly And more! (Full list of benefits available on website) Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career. When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation. How do I apply? Please click on the 'Apply for Job' button below.Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications. Closing date: Thursday 24th September 2026 at 23:59 Interview process: Competency-based interview Interview date and location: No longer going to be on Monday 28 September 2026. New date TBC. AI in Job Applications We understand some candidates use AI tools when applying. Whilst we welcome the use of technology to support clear communication and structure, we want to learn more about you, so please ensure that your application reflects your own skills, knowledge and experiences Accessibility We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please contact our Talent Acquisition team via our website and we will be happy to discuss how we can help. For more information about our work please visit our website. Registered Charity Numbers: E&W, SC040094
Crisis is the national charity for people experiencing homelessness. We believe everyone should have the foundation of a safe, affordable home. Location: Hybrid from our London office, E1, with the requirement to travel as needed. We are open to a range of flexible working options, in line with Crisis' Hybrid Working Policy. Contract: Permanent About the role This is an exciting opportunity to lead the delivery of high-quality stewardship and donor engagement for some of Crisis' most committed supporters. As Stewardship Manager, you will ensure high-value donors receive meaningful, timely and supporter-centred communications and experiences that build trust, confidence and long-term support for our mission. You will also lead and develop a small stewardship team, driving excellent delivery, strong processes and effective use of CRM and engagement systems. This is a highly collaborative role that combines people management, project delivery and supporter-focused thinking. Your experience We are very open to hearing from a range of candidates with different backgrounds. You may be: A Stewardship Manager, Donor Relations Manager or Donor Experience Manager, leading supporter engagement, reporting and stewardship programmes for major donors, trusts or corporate partners. A Major Giving, Philanthropy or Trusts fundraiser who enjoys donor engagement who wants to specialise in supporter experience. A fundraising operations or supporter engagement professional with experience coordinating communications, events and donor journeys across complex stakeholder groups. About you You have experience delivering donor stewardship, supporter engagement or relationship management activity in a high value fundraising environment, preferably across multiple high value fundraising types such as trusts, philanthropy and partnerships. You are skilled at managing multiple projects and deadlines while maintaining high standards of quality and accuracy. You can translate impact, financial or programme information into engaging communications for external audiences. You have experience managing or supervising staff and supporting teams to deliver excellent results. You are a strong collaborator who can build effective relationships with stakeholders across an organisation. Above all, you are motivated by Crisis' mission and values and want to help end homelessness for good Please see the full Job Pack for a complete list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply. We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities and backgrounds. Working at Crisis Our values, Bold, Impactful, Collaborative and Equitable , are at the heart of everything we do as we continue in our mission to end homelessness. Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services and building a supportive community. We'll lead by example to nurture a positive and ambitious workplace guided by ending homelessness. As a member of the team, you will have access to a wide range of employee benefits including: A competitive salary. Please note our salaries are fixed to counter inequity and we do not negotiate at offer stage. Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy. Pension scheme with an employer contribution of 8.5%. 28 days' annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days' leave. Enhanced maternity, paternity, shared parental and adoption pay. Flexible working around the core hours 10am to 4pm. Wellbeing Leave to be used flexibly. And more! (Full list of benefits available on the Crisis website.) Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience and career. When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation. How do I apply? Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity and inclusion. We do not ask for CVs. Instead, we ask you to complete the work history section and answer the screening questions so we can assess you fairly and objectively. At least two members of staff score all applications. Closing date: Sunday 27th September at 23:59 Interview process: Two panel interviews with competency and values-based questions. Interview date and location: Teams (online), week commencing 5th October. AI in Job Applications We understand some candidates use AI tools when applying. Whilst we welcome the use of technology to support clear communication and structure, we want to learn more about you, so please ensure that your application reflects your own skills, knowledge and experiences. Accessibility We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please contact our Talent Acquisition team via our website and they will be will be happy can help. For more information about our work please visit our website. Registered Charity Numbers: E&W, SC040094.
Sep 15, 2026
Full time
Crisis is the national charity for people experiencing homelessness. We believe everyone should have the foundation of a safe, affordable home. Location: Hybrid from our London office, E1, with the requirement to travel as needed. We are open to a range of flexible working options, in line with Crisis' Hybrid Working Policy. Contract: Permanent About the role This is an exciting opportunity to lead the delivery of high-quality stewardship and donor engagement for some of Crisis' most committed supporters. As Stewardship Manager, you will ensure high-value donors receive meaningful, timely and supporter-centred communications and experiences that build trust, confidence and long-term support for our mission. You will also lead and develop a small stewardship team, driving excellent delivery, strong processes and effective use of CRM and engagement systems. This is a highly collaborative role that combines people management, project delivery and supporter-focused thinking. Your experience We are very open to hearing from a range of candidates with different backgrounds. You may be: A Stewardship Manager, Donor Relations Manager or Donor Experience Manager, leading supporter engagement, reporting and stewardship programmes for major donors, trusts or corporate partners. A Major Giving, Philanthropy or Trusts fundraiser who enjoys donor engagement who wants to specialise in supporter experience. A fundraising operations or supporter engagement professional with experience coordinating communications, events and donor journeys across complex stakeholder groups. About you You have experience delivering donor stewardship, supporter engagement or relationship management activity in a high value fundraising environment, preferably across multiple high value fundraising types such as trusts, philanthropy and partnerships. You are skilled at managing multiple projects and deadlines while maintaining high standards of quality and accuracy. You can translate impact, financial or programme information into engaging communications for external audiences. You have experience managing or supervising staff and supporting teams to deliver excellent results. You are a strong collaborator who can build effective relationships with stakeholders across an organisation. Above all, you are motivated by Crisis' mission and values and want to help end homelessness for good Please see the full Job Pack for a complete list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply. We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities and backgrounds. Working at Crisis Our values, Bold, Impactful, Collaborative and Equitable , are at the heart of everything we do as we continue in our mission to end homelessness. Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services and building a supportive community. We'll lead by example to nurture a positive and ambitious workplace guided by ending homelessness. As a member of the team, you will have access to a wide range of employee benefits including: A competitive salary. Please note our salaries are fixed to counter inequity and we do not negotiate at offer stage. Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy. Pension scheme with an employer contribution of 8.5%. 28 days' annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days' leave. Enhanced maternity, paternity, shared parental and adoption pay. Flexible working around the core hours 10am to 4pm. Wellbeing Leave to be used flexibly. And more! (Full list of benefits available on the Crisis website.) Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience and career. When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation. How do I apply? Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity and inclusion. We do not ask for CVs. Instead, we ask you to complete the work history section and answer the screening questions so we can assess you fairly and objectively. At least two members of staff score all applications. Closing date: Sunday 27th September at 23:59 Interview process: Two panel interviews with competency and values-based questions. Interview date and location: Teams (online), week commencing 5th October. AI in Job Applications We understand some candidates use AI tools when applying. Whilst we welcome the use of technology to support clear communication and structure, we want to learn more about you, so please ensure that your application reflects your own skills, knowledge and experiences. Accessibility We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please contact our Talent Acquisition team via our website and they will be will be happy can help. For more information about our work please visit our website. Registered Charity Numbers: E&W, SC040094.
