Bench IT

Service Desk Manager Package of £55-60k Benefits, London Bench IT are looking to onboard a Service Desk Manager to join a large corporate client of ours based in the city of London. The successful candidate should have the skills and experience included below; Day to Day team management of IT Support Engineers. Maintain high satisfaction levels and meet or surpass agreed service level agreements. Management and Performance Reporting, monitor and report on agreed SLA's. Ensure all support activities meet or exceed these agreements, maintaining high standards of service delivery through effective team management. EUC technical skill set: Windows 10/11, Active Directory, O365, Intune Collaboration with other peers in different regions. Focus on service and continual service improvement. Ensure support teams consistently exceed customer expectations. Insurance / Financial Services experience is desirable but not essential. Service Desk Manager Package of £55-60k Benefits, London

Desktop Support Engineer £38k + Benefits, London Bench IT are looking to onboard a Desktop Support Engineer for a dedicated managed support service working on site for our customer who are a Global Asset Manager. The successful candidate should have the skills and experience included below; Technical Skills & Competencies Proficient with Operating Systems (Windows 11/Windows Server) Microsoft 365: Outlook, OneDrive, Teams, SharePoint & Integrated Apps Active Directory Laptop/Desktop builds and management Thin Client management Citrix: XenApp 7.x & Workspace/Receiver Zoom Mimecast iPhone configuration & management Polycom/Condeco Audio Visual management ServiceNow knowledge would be desirable Responsibilities & experience Strong experience as a Technical Support Engineer Strong communication and interpersonal skills Ability to provide step-by-step technical help, both written and verbal Initiative, willingness to seek and achieve improvements to processes and technology Capable of providing white glove VIP support Confidence in resolving issues that require physical presence, such as hardware installations or network configurations Instructing users through a series of actions, either via phone, email or chat Lead by example and demonstrate strong qualities by setting high standards for teamwork, problem-solving, and customer service Desktop Support Engineer £38k + Benefits, London