S&P Global
About the Role This role leads the Education team within the Revenue organization, covering segment and solution training, commercial readiness, instructional design, and facilitation. The team partners closely with Revenue leadership, HR, Operations, Product, and Technology to deliver learning that enables commercial execution at scale. Grade Level (internal use): 14 Responsibilities and Impact Develop and execute the commercial learning and development strategy aligned to revenue growth goals, commercial priorities, and transformation roadmaps Identify role-based capability gaps (sales, account management, customer success, revenue operations) and translate them into targeted learning journeys, onboarding, and certifications Build scalable frameworks for onboarding, role academies, certifications, leadership development, and continuous upskilling; ensure global consistency with appropriate regional flexibility Partner with Revenue leadership to embed modern commercial capabilities (e.g., solution selling, strategic account management, digital engagement) into tools, rituals, and performance expectations Lead change management for adoption of new tools, behaviors, and methodologies; equip managers to coach and reinforce new ways of working Provide people leadership, coaching, and prioritization for the Education team; set clear goals, quality standards, and delivery expectations Oversee the design and delivery of engaging learning experiences across modalities (digital learning, workshops, simulations, coaching, and blended programs) Design and scale early-career programs that accelerate talent into revenue-producing roles; establish clear development pathways and progression criteria Collaborate with HR and Revenue leaders to align early-career programs with workforce planning, succession needs, and long-term capability strategy Own commercial learning platforms and operations (e.g., LMS/LXP, content management, assessments, analytics), including governance, content quality, and operational efficiency Manage vendor relationships, budgets, and platform compliance in partnership with IT, Legal, and Procurement Create and implement AI-enabled learning strategies, including AI literacy, responsible use, and practical AI workflows for commercial roles Partner with technology and operations teams to embed AI-enabled learning experiences (personalized learning, adaptive assessments, coaching simulations) where they improve productivity and performance Establish metrics that connect learning to outcomes (e.g., ramp time, productivity, pipeline outcomes, win rates, retention); run pilots and iterate based on data and feedback Foster a culture of continuous learning through manager enablement, peer learning, and communities of practice; ensure learning is inclusive and accessible All employees are required to work from the office a minimum of 2 days per week What's in it for you Lead a high-visibility, enterprise-impact L&D agenda directly connected to revenue growth and transformation priorities Own the strategy, operating model, platforms, and measurement approach for commercial learning Build an AI-enabled learning ecosystem that improves speed to competence, manager effectiveness, and scalable coaching Partner with senior Revenue leaders to shape capability priorities and embed them in day-to-day execution Develop and mentor a multi-disciplinary team delivering global learning experiences Basic Required Qualifications 10+ years of experience in commercial learning and development, revenue enablement, or sales training within a B2B organization, including designing and scaling global capability programs Proven people leadership experience, including building, developing, and performance-managing multi-disciplinary teams (instructional design, facilitation, program management, learning operations) Demonstrated ability to translate commercial strategy into role-based learning journeys (onboarding, certifications, academies) with clear performance outcomes Strong stakeholder leadership skills, including influencing senior Revenue leaders and aligning cross-functional partners (HR, RevOps, Product, Technology) around shared capability priorities Experience operating and optimizing learning platforms and learning operations (governance, content lifecycle, data/analytics, vendor management, budget oversight) Strong measurement and business acumen: able to define success metrics, evaluate program impact, and use insights to prioritize and improve initiatives Demonstrated change leadership: able to drive adoption of new behaviors, tools, and methodologies through manager reinforcement and scalable communications Practical understanding of AI-enabled learning and enablement use cases (e.g., AI literacy, workflow integration, personalization) with a focus on responsible, business-relevant adoption All candidates who reach the final stage of our interview process must attend at least one in-person interview at your nearest S&P Global office before an offer can proceed Additional Preferred Qualifications Experience building or scaling early-career commercial programs (e.g., sales academies, rotational programs, onboarding-to-quota pathways) Experience enabling multi-segment or multi-solution commercial teams with varied buyer types and sales motions Familiarity with competency frameworks and role-based skill models used to standardize expectations and support career progression Experience building manager enablement and coaching systems that improve field adoption and sustainment Global learning program experience across multiple regions/time zones, including inclusive and accessible learning design Right to Work Requirements This role is limited to persons with an indefinite right to work in the United States. Return to Work As part of our Return to Work initiative, Restart, we encourage enthusiastic and talented returners to apply and will actively support your return to the workplace. Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, or any other status protected by law. Only electronic job submissions will be considered for employment.
About the Role This role leads the Education team within the Revenue organization, covering segment and solution training, commercial readiness, instructional design, and facilitation. The team partners closely with Revenue leadership, HR, Operations, Product, and Technology to deliver learning that enables commercial execution at scale. Grade Level (internal use): 14 Responsibilities and Impact Develop and execute the commercial learning and development strategy aligned to revenue growth goals, commercial priorities, and transformation roadmaps Identify role-based capability gaps (sales, account management, customer success, revenue operations) and translate them into targeted learning journeys, onboarding, and certifications Build scalable frameworks for onboarding, role academies, certifications, leadership development, and continuous upskilling; ensure global consistency with appropriate regional flexibility Partner with Revenue leadership to embed modern commercial capabilities (e.g., solution selling, strategic account management, digital engagement) into tools, rituals, and performance expectations Lead change management for adoption of new tools, behaviors, and methodologies; equip managers to coach and reinforce new ways of working Provide people leadership, coaching, and prioritization for the Education team; set clear goals, quality standards, and delivery expectations Oversee the design and delivery of engaging learning experiences across modalities (digital learning, workshops, simulations, coaching, and blended programs) Design and scale early-career programs that accelerate talent into revenue-producing roles; establish clear development pathways and progression criteria Collaborate with HR and Revenue leaders to align early-career programs with workforce planning, succession needs, and long-term capability strategy Own commercial learning platforms and operations (e.g., LMS/LXP, content management, assessments, analytics), including governance, content quality, and operational efficiency Manage vendor relationships, budgets, and platform compliance in partnership with IT, Legal, and Procurement Create and implement AI-enabled learning strategies, including AI literacy, responsible use, and practical AI workflows for commercial roles Partner with technology and operations teams to embed AI-enabled learning experiences (personalized learning, adaptive assessments, coaching simulations) where they improve productivity and performance Establish metrics that connect learning to outcomes (e.g., ramp time, productivity, pipeline outcomes, win rates, retention); run pilots and iterate based on data and feedback Foster a culture of continuous learning through manager enablement, peer learning, and communities of practice; ensure learning is inclusive and accessible All employees are required to work from the office a minimum of 2 days per week What's in it for you Lead a high-visibility, enterprise-impact L&D agenda directly connected to revenue growth and transformation priorities Own the strategy, operating model, platforms, and measurement approach for commercial learning Build an AI-enabled learning ecosystem that improves speed to competence, manager effectiveness, and scalable coaching Partner with senior Revenue leaders to shape capability priorities and embed them in day-to-day execution Develop and mentor a multi-disciplinary team delivering global learning experiences Basic Required Qualifications 10+ years of experience in commercial learning and development, revenue enablement, or sales training within a B2B organization, including designing and scaling global capability programs Proven people leadership experience, including building, developing, and performance-managing multi-disciplinary teams (instructional design, facilitation, program management, learning operations) Demonstrated ability to translate commercial strategy into role-based learning journeys (onboarding, certifications, academies) with clear performance outcomes Strong stakeholder leadership skills, including influencing senior Revenue leaders and aligning cross-functional partners (HR, RevOps, Product, Technology) around shared capability priorities Experience operating and optimizing learning platforms and learning operations (governance, content lifecycle, data/analytics, vendor management, budget oversight) Strong measurement and business acumen: able to define success metrics, evaluate program impact, and use insights to prioritize and improve initiatives Demonstrated change leadership: able to drive adoption of new behaviors, tools, and methodologies through manager reinforcement and scalable communications Practical understanding of AI-enabled learning and enablement use cases (e.g., AI literacy, workflow integration, personalization) with a focus on responsible, business-relevant adoption All candidates who reach the final stage of our interview process must attend at least one in-person interview at your nearest S&P Global office before an offer can proceed Additional Preferred Qualifications Experience building or scaling early-career commercial programs (e.g., sales academies, rotational programs, onboarding-to-quota pathways) Experience enabling multi-segment or multi-solution commercial teams with varied buyer types and sales motions Familiarity with competency frameworks and role-based skill models used to standardize expectations and support career progression Experience building manager enablement and coaching systems that improve field adoption and sustainment Global learning program experience across multiple regions/time zones, including inclusive and accessible learning design Right to Work Requirements This role is limited to persons with an indefinite right to work in the United States. Return to Work As part of our Return to Work initiative, Restart, we encourage enthusiastic and talented returners to apply and will actively support your return to the workplace. Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, or any other status protected by law. Only electronic job submissions will be considered for employment.
S&P Global
About the Role Customer Success Manager, Europe Grade Level (for internal use): 09 The Team It's a dynamic global team, where the work changes daily. You are responsible for a successful customer journey and touch points that create long term client engagement, driving adoption, retention, user/usage growth and supporting strategic objectives on the account level. This team will develop and execute data driven processes to deliver world class customer experience. Your role may focus on migration, onboarding or global strategic accounts. The Impact Your interactions with the client will reaffirm and strengthen the organization's relationship with existing accounts and their decision to work with S&P Market Intelligence. By delivering a positive overall client experience, supporting strategic objectives on the account level, and driving increased client adoption, this role will educate and spread awareness within our client base about S&P Global Market Intelligence's capabilities. These efforts are a key factor in revenue retention and growth. What's in it for you We are looking for someone to grow with the company by not only evolving your client relationship skills, but also your industry knowledge and product knowledge to help clients get the most value from market leading analytical solutions and data services. You may evolve your career within the Customer Success Team by growing within your role or shifting focus toward a more product focused role. You will also develop skills that prepare you for relationship management, sales or product specialist roles. Responsibilities Develop and execute proactive, creative, and ongoing contact initiatives in partnership with Marketing, Product, and account team(s) Drive continuous service improvement with ultimate goal/focus of product adoption and usage growth Evolve the profiles on accounts including all affiliations, geographic presence, and business interests through Salesforce Educate and spread awareness within the client base about our capabilities to increase usage, leveraging the knowledge of product specialists to increase adoption/usage by focusing on distinct users Provide platform, product functionality and new release training (on site or virtually) specific to a user job function, and liaise with product management to master new product enhancements and relay client feedback on an ongoing basis In partnership with our usage analytics team, monitor product usage and develop account profiles-including geographic/departmental presence, relationship history and business interests-to support renewal proposals and identify upsell opportunities Ongoing learning, and deepening that knowledge, of the suite of products and services offered and ongoing enhancements and new offerings and how they relate to customers Understand customer business and market trends and suggest ways to help clients address them through education on the product and/or connecting them with the right people internally to address those needs Ensure enhancement requests from clients are routed to product stakeholders Leverage internal sales tools to optimize client engagement, e.g., CRM and cadence systems What We're Looking For Positive, proactive attitude and ability to work well in teams Exceptional skills in listening to clients, articulating ideas and complex information in a clear and concise manner Proven record of maintaining strong relationships with senior members of client organizations, addressing their needs, and maintaining a high level of client satisfaction Goal and action oriented, with ability to organize, multi task and prioritize in a fast paced environment Experience in a consultative sales or a client facing role (inside sales, prospecting, sales support, customer support) and in dealing with challenging situations Basic Qualifications Bachelor's degree required (Finance, Economics or related field preferred) Strong MS Office (Word, Excel, PowerPoint) skills are required 1 3 years work experience (2 years of experience in financial services industry and/or in a sales/account management role preferred) Any knowledge of CRM systems (such as SalesLoft) or research platforms would be advantageous Benefits Health & Wellness: Health care coverage designed for the mind and body Flexible Downtime: Generous time off helps keep you energized for your time on Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company matched student loan contribution, and financial wellness programs Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best in class benefits for families Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference For more information on benefits by country visit: Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to and your request will be forwarded to the appropriate person. Job ID: 324723 Posted On: 2026-04-16 Location: London, United Kingdom
About the Role Customer Success Manager, Europe Grade Level (for internal use): 09 The Team It's a dynamic global team, where the work changes daily. You are responsible for a successful customer journey and touch points that create long term client engagement, driving adoption, retention, user/usage growth and supporting strategic objectives on the account level. This team will develop and execute data driven processes to deliver world class customer experience. Your role may focus on migration, onboarding or global strategic accounts. The Impact Your interactions with the client will reaffirm and strengthen the organization's relationship with existing accounts and their decision to work with S&P Market Intelligence. By delivering a positive overall client experience, supporting strategic objectives on the account level, and driving increased client adoption, this role will educate and spread awareness within our client base about S&P Global Market Intelligence's capabilities. These efforts are a key factor in revenue retention and growth. What's in it for you We are looking for someone to grow with the company by not only evolving your client relationship skills, but also your industry knowledge and product knowledge to help clients get the most value from market leading analytical solutions and data services. You may evolve your career within the Customer Success Team by growing within your role or shifting focus toward a more product focused role. You will also develop skills that prepare you for relationship management, sales or product specialist roles. Responsibilities Develop and execute proactive, creative, and ongoing contact initiatives in partnership with Marketing, Product, and account team(s) Drive continuous service improvement with ultimate goal/focus of product adoption and usage growth Evolve the profiles on accounts including all affiliations, geographic presence, and business interests through Salesforce Educate and spread awareness within the client base about our capabilities to increase usage, leveraging the knowledge of product specialists to increase adoption/usage by focusing on distinct users Provide platform, product functionality and new release training (on site or virtually) specific to a user job function, and liaise with product management to master new product enhancements and relay client feedback on an ongoing basis In partnership with our usage analytics team, monitor product usage and develop account profiles-including geographic/departmental presence, relationship history and business interests-to support renewal proposals and identify upsell opportunities Ongoing learning, and deepening that knowledge, of the suite of products and services offered and ongoing enhancements and new offerings and how they relate to customers Understand customer business and market trends and suggest ways to help clients address them through education on the product and/or connecting them with the right people internally to address those needs Ensure enhancement requests from clients are routed to product stakeholders Leverage internal sales tools to optimize client engagement, e.g., CRM and cadence systems What We're Looking For Positive, proactive attitude and ability to work well in teams Exceptional skills in listening to clients, articulating ideas and complex information in a clear and concise manner Proven record of maintaining strong relationships with senior members of client organizations, addressing their needs, and maintaining a high level of client satisfaction Goal and action oriented, with ability to organize, multi task and prioritize in a fast paced environment Experience in a consultative sales or a client facing role (inside sales, prospecting, sales support, customer support) and in dealing with challenging situations Basic Qualifications Bachelor's degree required (Finance, Economics or related field preferred) Strong MS Office (Word, Excel, PowerPoint) skills are required 1 3 years work experience (2 years of experience in financial services industry and/or in a sales/account management role preferred) Any knowledge of CRM systems (such as SalesLoft) or research platforms would be advantageous Benefits Health & Wellness: Health care coverage designed for the mind and body Flexible Downtime: Generous time off helps keep you energized for your time on Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company matched student loan contribution, and financial wellness programs Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best in class benefits for families Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference For more information on benefits by country visit: Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to and your request will be forwarded to the appropriate person. Job ID: 324723 Posted On: 2026-04-16 Location: London, United Kingdom
S&P Global
About the Role Grade Level (for internal use): 12 S&P Global Energy ("SPGE") is seeking a dynamic commercially minded lawyer to join its Legal Strategy & Operations Team. This role is a global role and reports to the Head of Legal, Strategy & Operations. The main focus of the role is to be the centre of excellence in relation to SPGE's legal templates and document repository and to be the legal tech champion for the Legal team. Key Responsibilities Being the point person in charge of SPGE's full suite of legal templates, including drafting new templates, updating existing templates and documents, and guiding the Legal team on the contents of the templates. Providing training as needed to SPGE's Legal and Business teams on SPGE's legal templates. Working closely with the Legal Operations Specialists in relation to the preparation and organisation of legal templates and documents and building of contract workflows in the Ironclad Contract Life Management (CLM) System. Regularly updating the legal clause library in Ironclad CLM, and training and assisting SPGE lawyers in the use of CLM AI tools and other available AI tools. Working closely with the Legal Operations Specialists / Paralegal to maintain and organise the knowledge management repository. Updating and preparing legal training materials for the Business teams on topics such as intellectual property rights, antitrust, media law, legal policy and procedures. Managing and coordinating legal projects as may be assigned by the Head of Legal to drive implementation and innovation. Working closely with the Head of Legal on matters relating to the updating and streamlining of SPGE's legal procedures and processes. Required Skills & Experience Education: Law degree. Qualified as a lawyer in a common law jurisdiction (e.g. Singapore, England & Wales, New York). Years of experience: years of PQE with substantial years of experience at a major law firm practicing corporate / commercial law. Meticulous and exacting with excellent legal drafting skills including the ability to understand, amend and draft complex legal documents. Strong project management skills, including ability to plan, prioritise, coordinate stakeholders, manage timelines, and deliver multiple initiatives in parallel. Strong interpersonal, organisational, verbal and written communication skills. Possesses sound legal knowledge and understanding. Possesses excellent technical skills and is highly proficient with Microsoft applications such as Word, PowerPoint and AI tools. Has worked regularly with regional business executives and senior management. Pro active and has the ability to think logically outside the box in order to provide practical win win solutions to the business which effectively protects SPGE's legal interests. Ability to prioritise and manage multiple tasks, and work to tight deadlines. Team player who works well with others and acts in the best interests of the Company and the Legal team. Experience with CLM tools (including task automation workflows and document generation), contract management databases and other information management tools would be advantageous. Benefits Health & Wellness: Health care coverage designed for the mind and body. Flexible Downtime: Generous time off helps keep you energized for your time on. Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills. Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company matched student loan contribution, and financial wellness programs. Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best in class benefits for families. Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference. Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. Accommodation Request If you need an accommodation during the application process due to a disability, please send an email to: and your request will be forwarded to the appropriate person. Job Details Job ID: 327487 Posted On: 2026-04-11 Location: Singapore, Singapore
About the Role Grade Level (for internal use): 12 S&P Global Energy ("SPGE") is seeking a dynamic commercially minded lawyer to join its Legal Strategy & Operations Team. This role is a global role and reports to the Head of Legal, Strategy & Operations. The main focus of the role is to be the centre of excellence in relation to SPGE's legal templates and document repository and to be the legal tech champion for the Legal team. Key Responsibilities Being the point person in charge of SPGE's full suite of legal templates, including drafting new templates, updating existing templates and documents, and guiding the Legal team on the contents of the templates. Providing training as needed to SPGE's Legal and Business teams on SPGE's legal templates. Working closely with the Legal Operations Specialists in relation to the preparation and organisation of legal templates and documents and building of contract workflows in the Ironclad Contract Life Management (CLM) System. Regularly updating the legal clause library in Ironclad CLM, and training and assisting SPGE lawyers in the use of CLM AI tools and other available AI tools. Working closely with the Legal Operations Specialists / Paralegal to maintain and organise the knowledge management repository. Updating and preparing legal training materials for the Business teams on topics such as intellectual property rights, antitrust, media law, legal policy and procedures. Managing and coordinating legal projects as may be assigned by the Head of Legal to drive implementation and innovation. Working closely with the Head of Legal on matters relating to the updating and streamlining of SPGE's legal procedures and processes. Required Skills & Experience Education: Law degree. Qualified as a lawyer in a common law jurisdiction (e.g. Singapore, England & Wales, New York). Years of experience: years of PQE with substantial years of experience at a major law firm practicing corporate / commercial law. Meticulous and exacting with excellent legal drafting skills including the ability to understand, amend and draft complex legal documents. Strong project management skills, including ability to plan, prioritise, coordinate stakeholders, manage timelines, and deliver multiple initiatives in parallel. Strong interpersonal, organisational, verbal and written communication skills. Possesses sound legal knowledge and understanding. Possesses excellent technical skills and is highly proficient with Microsoft applications such as Word, PowerPoint and AI tools. Has worked regularly with regional business executives and senior management. Pro active and has the ability to think logically outside the box in order to provide practical win win solutions to the business which effectively protects SPGE's legal interests. Ability to prioritise and manage multiple tasks, and work to tight deadlines. Team player who works well with others and acts in the best interests of the Company and the Legal team. Experience with CLM tools (including task automation workflows and document generation), contract management databases and other information management tools would be advantageous. Benefits Health & Wellness: Health care coverage designed for the mind and body. Flexible Downtime: Generous time off helps keep you energized for your time on. Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills. Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company matched student loan contribution, and financial wellness programs. Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best in class benefits for families. Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference. Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. Accommodation Request If you need an accommodation during the application process due to a disability, please send an email to: and your request will be forwarded to the appropriate person. Job Details Job ID: 327487 Posted On: 2026-04-11 Location: Singapore, Singapore