Solopress

Accounts Administration Assistant Southend-on-Sea, Essex Full Time Working hours are Monday to Friday, 9:00 am 5:00 pm Salary negotiable for the right candidate As one of the UK s fastest-growing printers, Solopress is always looking for great people to join our very friendly and hardworking team. We are looking for a confident and customer-focused Accounts Administration Assistant to support customer finance queries while assisting with credit control activities. This role combines customer communication, billing support, and proactive credit control to help ensure timely payments and positive customer relationships. Perks & Benefits: Salary Sacrifice Pension Access to discounts at hundreds of high-street retailers 24/7 GP services Cycle to work scheme Staff incentives Social events Are you the right person for the job? Desirable but not essential Experience in a customer-facing role, ideally within finance, accounts, or credit control Confidence and professionalism when discussing payments with customers Strong attention to detail and organisational skills Good IT skills, including Microsoft Excel and internal systems Understanding of basic accounting and credit control principles What will your role look like? Customer Finance Support Acting as a point of contact for customers with billing, invoice, and payment queries (phone and email) Explaining invoices, charges, credits, and payment options clearly and professionally Resolving customer account queries efficiently while maintaining a positive customer experience Liaising with internal teams to resolve billing disputes or account issues Credit Control Duties Proactively contacting customers regarding outstanding invoices via phone and email Chasing overdue payments in line with agreed credit control procedures Agreeing on payment plans where appropriate and monitoring adherence Allocating and reconciling customer payments accurately Escalating high-risk or overdue accounts Assisting with credit limit checks and account reviews Accounts & Administrative Duties Raising, amending, and reissuing invoices and credit notes Maintaining accurate customer account records and notes Supporting reporting on aged debt and credit control activity Ensuring all customer communication is recorded clearly and accurately Assisting with month-end processes as required Company Solopress is an online print company based in Essex, serving UK businesses and print resellers since 1999. We won the title of PrintWeek s Company of the Year 2024, the most prestigious award in our industry. As well as winning Vision & Values at the Engage Awards in November 2025. We are proud of the positive workplace culture we have built at Solopress, through policies and practices that ensure everyone can contribute to our shared success. Throughout procurement and production, the company champions sustainable working practices, responsibly sourced materials and recyclable products. With super-fast turnaround times, excellent print quality and exceptional customer service, Solopress is the UK s most trusted printer, with over 35,000 Trustpilot reviews. What s next? It s easy! Click APPLY now! We can t wait to hear from you! Your data will be handled in line with GDPR

Designer & Digital Asset Co-ordinator Southend on Sea. The Designer & Digital Asset Coordinator is responsible for generating, managing and maintaining product imagery across our e-commerce platforms. This role ensures that product imagery and digital assets are accurate, high-quality, and consistently presented to optimise the online shopping experience. The role also includes some artworking and design for our German-speaking clients. The role is office-based in the UK, but you will be predominantly working with our product team in Germany, with some travel required. Working Hours Monday to Friday, 8:00 am until 4:00 pm (40 hours per week) Responsibilities Create, edit, retouch, and optimise product images for our webshops Work with the product team to ensure product imagery is correct and up to date Organise and manage digital assets, ensuring files are stored and tagged correctly for easy retrieval Collaborate with marketing and product teams to ensure timely and accurate product imagery is delivered for launches Conduct regular audits of the online product imagery to identify and resolve content gaps or errors Ensure all assets adhere to brand guidelines and style standards Producing print-ready design jobs for our German-speaking customers Role Requirements Proficiency (Design/photo retouching/scripts) in Adobe Photoshop or similar photo editing tools Full Adobe suite knowledge preferred Experience working with CMS or PIM systems Strong organisational skills and attention to detail Design, image composition and layout skills required Ability to manage multiple projects and deadlines Fluent in German Interest in technology, automation and process improvement is an advantage At least 3 years relevant experience desired What can you expect in return? Workplace pension Access to discounts at hundreds of high-street retailers 24/7 GP services Cycle to work scheme Staff incentives Company Solopress is an online print company based in Essex, serving UK businesses and print resellers since 1999. We held the title of PrintWeek s Company of the Year in 2024, the most prestigious award in our industry. We are proud of the positive workplace culture we have built at Solopress, through policies and practices that ensure everyone can contribute to our shared success. Throughout procurement and production, the company champions sustainable working practices, responsibly sourced materials and recyclable products. With super-fast turnaround times, excellent print quality and exceptional customer service, Solopress is the UK s most trusted printer, with over 35,000 Trustpilot reviews. What s next? It s easy! Click APPLY now! We can t wait to hear from you! Your data will be handled in line with GDPR.