Citizens Advice Wandsworth

Salary: Starting salary £26,986 p.a pro rata 8.5% pension contribution after successful completion of probation period Hours: Up to 21 hours per week (over 3 days) Normal working hours 9.30 to 5.30 Open to part-time, job-share, and flexible working There is the possibility of additional hours in the future subject to funding confirmation Contract type: Permanent Responsible to: Service Manager (Advice Centres) Responsible for: Volunteers Location: Office based (Battersea and Roehampton) About us We re a thriving advice organisation that is part of the national Citizens Advice network. Our services are delivered by a team of around 40 paid staff and 60 volunteers. We have a typical annual turnover of £2 million and in addition to our core advice service, funded by Wandsworth Council, we have a range of projects funded by trusts, foundations and our local Integrated Care System. While we re proud of the number of residents we support, we know that we can t meet demand for advice and that marginalised communities don t always come to established organisations for support. Because of this, we place equal value on improving reach and access through creative collaboration with equity-led organisations, partnership development and capacity building. Why we need you You ll be a key member of the reception team, responsible for greeting and booking in clients who have pre-arranged appointments, and assisting members of the public to understand how to engage with our services. You ll work with volunteers who are on hand to provide basic information, or signpost to other services where appropriate. When a client s situation is more complex and full advice is required, you and the volunteers can show members of the public how to contact our Adviceline service. We also have some capacity to help people who are in need of urgent support on the day. The reception is a busy, fast-paced and interesting place to work, the role can be richly rewarding for the right candidate. Why you should join us We re a dynamic organisation with a culture of quality and innovation. We re ambitious about delivering advice services that make a real difference to local people and being a great place to work and volunteer. You ll be part of a diverse and friendly team of staff and volunteers who are passionate about helping the people who need us most. Working with us means seeing yourself and your colleagues have a positive impact on the lives of ordinary people and helping to protect our communities from hardship, poverty and crisis. We also believe that investing in and listening to our teams makes us a better organisation. We involve staff and volunteers extensively in the design and delivery of our services, as well as in long-term planning. You ll benefit from working at an organisation with a strong commitment to professional development and continuous training we re proud of our teams and in return offer excellent opportunities for personal development and career growth. Our commitment to EDI We re passionate about promoting equity, valuing diversity and working inclusively. We welcome applications from all suitably qualified people and particularly encourage applications from individuals whose backgrounds or experiences are under represented in our team. How to apply To apply for one of these roles, please send your CV and a supporting statement to our recruitment email (can be found on our website via the apply button) before the closing date. Your supporting statement shouldn t be longer than two pages of A4 and should demonstrate how you meet the person specification. Your supporting statement and CV should be Word files, not PDF or another format. Advice Services Administrator and Receptionist Guidance notes for applicants Closing date: 5pm on 20 April 2026 (We may close applications sooner if we find the right candidate.) Interviews: TBC, Battersea Library, SW11 1JB