Key Account Manager Location: Manchester (M4 1LN) Salary: Up to £35,000 per annum Job Type: Full-time, Permanent Working Pattern: Hybrid (minimum 3 days per week in the office) About the Role We are working with a Managed Service Provider (MSP) that is continuing to grow its Customer Success function and is now looking to appoint a Customer Success Team Member. This role focuses on relationship maturity, retention, and proactive account growth. You will act as the main point of contact for a portfolio of managed service clients, moving beyond reactive support to help customers get maximum value from their IT estate. Working closely with technical and strategic teams, you will identify improvement opportunities, recommend solutions, and support long-term account growth. Key Responsibilities •Act as the primary point of contact for a dedicated portfolio of managed service clients •Build strong client relationships to drive high levels of retention and satisfaction •Proactively identify gaps or improvement opportunities within customer IT environments •Work with technical and strategic teams to propose solutions aligned to client business goals •Identify and support upsell and cross-sell opportunities in a consultative manner •Manage the end-to-end procurement process for hardware and software, from quoting through to order completion •Support the wider Customer Success team by assisting with tasks across the broader client base •Conduct regular on-site client visits to build rapport and assess environmental or infrastructure needs About You Essential: •Experience in an MSP, Account Management, Customer Success, or customer-facing service role •Strong customer service skills with a relationship-led mindset •Commercial awareness and comfort working towards targets •Proactive approach, using data and insight to anticipate client needs •Strong communication and organisational skills Desirable: •Background in MSP Account Management or Service Desk adjacent roles •Interest in developing a long-term career within Customer Success or managed services Systems & Tools Experience with the following systems would be beneficial: •Autotask PSA •HubSpot •Azure DevOps •Xero •Microsoft Business Central •Microsoft Office (Teams, Outlook, etc.) •Microsoft Project What s on Offer •Salary up to £35,000, depending on experience •Hybrid working with a Manchester city-centre office (M4 1LN) •Clear progression within a growing Customer Success team •Exposure to technical, commercial, and strategic aspects of an MSP
Jan 31, 2026
Full time
Key Account Manager Location: Manchester (M4 1LN) Salary: Up to £35,000 per annum Job Type: Full-time, Permanent Working Pattern: Hybrid (minimum 3 days per week in the office) About the Role We are working with a Managed Service Provider (MSP) that is continuing to grow its Customer Success function and is now looking to appoint a Customer Success Team Member. This role focuses on relationship maturity, retention, and proactive account growth. You will act as the main point of contact for a portfolio of managed service clients, moving beyond reactive support to help customers get maximum value from their IT estate. Working closely with technical and strategic teams, you will identify improvement opportunities, recommend solutions, and support long-term account growth. Key Responsibilities •Act as the primary point of contact for a dedicated portfolio of managed service clients •Build strong client relationships to drive high levels of retention and satisfaction •Proactively identify gaps or improvement opportunities within customer IT environments •Work with technical and strategic teams to propose solutions aligned to client business goals •Identify and support upsell and cross-sell opportunities in a consultative manner •Manage the end-to-end procurement process for hardware and software, from quoting through to order completion •Support the wider Customer Success team by assisting with tasks across the broader client base •Conduct regular on-site client visits to build rapport and assess environmental or infrastructure needs About You Essential: •Experience in an MSP, Account Management, Customer Success, or customer-facing service role •Strong customer service skills with a relationship-led mindset •Commercial awareness and comfort working towards targets •Proactive approach, using data and insight to anticipate client needs •Strong communication and organisational skills Desirable: •Background in MSP Account Management or Service Desk adjacent roles •Interest in developing a long-term career within Customer Success or managed services Systems & Tools Experience with the following systems would be beneficial: •Autotask PSA •HubSpot •Azure DevOps •Xero •Microsoft Business Central •Microsoft Office (Teams, Outlook, etc.) •Microsoft Project What s on Offer •Salary up to £35,000, depending on experience •Hybrid working with a Manchester city-centre office (M4 1LN) •Clear progression within a growing Customer Success team •Exposure to technical, commercial, and strategic aspects of an MSP
HR Manager Professional Services Midlands-Based Role 4-Day Work Week Salary £ DOE + excellent benefits + Hybrid role (2 days home / 2 days office) Are you an experienced HR professional ready to support a diverse group of professional services companies growing vastly through acquisition? A forward-thinking professional services firm is expanding and we re looking for a commercially-minded HR Manager or aspiring HR leader to oversee the day-to-day HR function, ensuring that people practices are delivered effectively and consistently across the business. This role combines operational HR management with strategic input, supporting leaders in building an engaged, high-performing workforce while ensuring compliance with employment law and best practice. The ideal candidate will have a strong understanding of HR best practice and employment legislation. Commercially aware, with excellent problem solving and conflict resolution skills. You will demonstrate a proactive and organised approach to your work with the ability to build relationships and influence at all levels. We would expect you would have at least 3 years industry experience and ideally be qualified to CIPD Level 5 . Experience in dealing with TUPE transfers is imperative due to the groups acquisition growth as well as strong exposure to employee relations and people management. Experience in professional services or a fast growth business would be beneficial Why Join Us: • True 4-Day Work Week No condensed hours. Just more life • Autonomy to Lead Backed by a modern, structured leadership team • Values-Driven Culture Supportive, ambitious, and built on trust • Clear Growth Trajectory Be part of a firm that s scaling in the right way • Career growth and professional development meritocratic environment supporting career growth and professional development Whether you re already in a HR Manager role or ready to step up into wider leadership, this is a standout opportunity to shape something meaningful while enjoying genuine work-life balance.
Oct 01, 2025
Full time
HR Manager Professional Services Midlands-Based Role 4-Day Work Week Salary £ DOE + excellent benefits + Hybrid role (2 days home / 2 days office) Are you an experienced HR professional ready to support a diverse group of professional services companies growing vastly through acquisition? A forward-thinking professional services firm is expanding and we re looking for a commercially-minded HR Manager or aspiring HR leader to oversee the day-to-day HR function, ensuring that people practices are delivered effectively and consistently across the business. This role combines operational HR management with strategic input, supporting leaders in building an engaged, high-performing workforce while ensuring compliance with employment law and best practice. The ideal candidate will have a strong understanding of HR best practice and employment legislation. Commercially aware, with excellent problem solving and conflict resolution skills. You will demonstrate a proactive and organised approach to your work with the ability to build relationships and influence at all levels. We would expect you would have at least 3 years industry experience and ideally be qualified to CIPD Level 5 . Experience in dealing with TUPE transfers is imperative due to the groups acquisition growth as well as strong exposure to employee relations and people management. Experience in professional services or a fast growth business would be beneficial Why Join Us: • True 4-Day Work Week No condensed hours. Just more life • Autonomy to Lead Backed by a modern, structured leadership team • Values-Driven Culture Supportive, ambitious, and built on trust • Clear Growth Trajectory Be part of a firm that s scaling in the right way • Career growth and professional development meritocratic environment supporting career growth and professional development Whether you re already in a HR Manager role or ready to step up into wider leadership, this is a standout opportunity to shape something meaningful while enjoying genuine work-life balance.
