CAMPING & CARAVANNING CLUB

Senior Holiday Homes Administrator Part Time 20 hours per week Location: Greenfields House Westwood Business Park, Coventry CV4 8JH Salary £15,000 (Full time Equivalent £28,125 per annum) The Camping and Caravanning Club is the world's oldest and largest Club for all forms of camping, and our aim is to help people enjoy the simple pleasures that camping can bring. We are recruiting for a Senior Holiday Homes Administrator within our Club Operations team. The successful candidate will provide high?level administrative and contractual support for the Holiday Homes function. Supporting the growth and development of Club Caravan Holiday Home products and services to achieve high customer satisfaction and optimum profit. Daily duties and responsibilities will include: Prepare, review, and administer sales and License agreements for the sale and renewal of caravan holiday homes, ensuring all documentation is accurate and compliant and returned within required timeframes. Liaise with new property owners to ensure timely and accurate contract completion and closure. Ensure all payments are received and confirmed with Buyer/Seller Ensure Proceed forms are raised and processed with finance ensuring high level of accuracy and attention to detail. Collate and verify meter readings, providing precise information to the Finance team to support correct utility billing for holiday homeowners. Maintain and update the CHH owner database, ensuring all records are current and accurate. Build and sustain consistent communication with holiday homeowners, offering ongoing support, guidance and resolution whilst ensuring a high-level guest experience and issue resolution Monitor and respond to all correspondence received via the CHH inbox, ensuring queries are handled promptly and effectively and within SLAS. Provide support and updates to the Site Network and Network Performance Managers as required. Prepare regular reports and updates for Operations Managers, P&D, Customer Services, and the Network Performance team. Prepare and issue annual site fee communications to Holiday Homeowners. Prepare Direct Debit schedule and correspondence for Site Fees The main point of contact for Carvan Holiday homeowners and all GFH stakeholders Maintain organised and audit?ready financial and contractual records, supporting compliance and internal controls. Act as a key point of contact between legal, compliance, sales, and operational teams, ensuring smooth information flow and issue resolution. Support operational teams as required during busy periods to maintain service standards We are looking for the following in applications: Educated to GCSE level with passes in English and Maths Additional qualifications in administration or legal studies Strong written and verbal communication skills Competent with Microsoft packages Excellent customer facing and interpersonal skills Able to prioritise time and tasks while meeting agreed deadlines High level of accuracy and attention to detail, particularly when handling legal documents and financial information Confident in liaising with legal advisors, property owners, and internal stakeholders to progress contracts and resolve queries. Skilled in preparing reports, updates, and documentation for senior managers and stakeholders Benefits Include: 28 days annual leave plus bank holidays and holiday purchase scheme, 10% pension (5% / 5%), 3 x salary life assurance, an employee assistance programme, free staff membership for discounts on our Club sites and with our retail partners. We are especially keen to encourage expressions of interest from people currently under-represented within the Club, these include but are not limited to those from the LGBT+ community, people with disabilities, and people from ethnic minority backgrounds. We are an equal opportunities employer and actively committed to promoting equality and diversity, and the Club expects all staff, members and volunteers to share this commitment. We have signed the Armed Forces Covenant and welcome the Armed Forces community to apply. We would encourage all applicants to apply as soon as possible as we may close vacancies early should we receive a high number of applications. For this role, you must have evidence of the right to work. Please upload your anonymised CV Applications close:20th March 2026

Customer Service Advisor 37.5 hours per week, Monday- Friday 08.30-16.30 plus 1 in 4 Saturdays 09.00-13.00 (Mar-Aug) contracted and paid as overtime £25,687.70 per annum The Camping and Caravanning Club is the world's oldest and largest Club for all forms of camping and our aim is to help people enjoy the simple pleasures that camping can bring. We are recruiting for a Customer Service Advisor. The successful candidate will support the Service Centre Management Team in delivering exceptional levels of customer service and member communication, through various channels. Whilst at all times operating in a friendly and professional manner with the aim of delivering to set KPIs and SLAs within the overall objectives of the Club. Ensuring where possible, to strive to add value within all areas of communication. Daily duties and responsibilities will include: To accept, investigate and respond to all queries, whether by telephone, letter, email or escalations from the wider Service Centre team or Site Network. Meeting KPIs and SLA s, adding value within responses and ensuring a professional and accurate response is delivered. To recognise initial communication, record all correspondence within the Club s CRM system, investigate the issue and process the response within the style and tone of the Club. To be confident whilst also striving to deliver excellent standards when communicating via several different channels including email, letter, telephone and social media. To work with third party partners to resolve queries and complaints based on areas such as Insurance and Breakdown, whilst ensuring Club procedures and partner policies are met at all times. To understand when queries need to be escalated to a Team Leader or Team Manager and to assist handing these over providing as much detail as possible. To ensure all workloads are logged daily to understand team workflow and individual productivity. To recognise any recurring queries or complaints and highlight to a Team Leader or Team Manager to allow further investigation to take place. To recognise when levels of confidentiality are required and remain professional at all times, ensuring to meet with all relevant legislation including GDPR and payment processing. To build knowledge of all areas of the Club to allow a comprehensive response to be given and seek out the correct individual or team to assist in building/providing the response. We are looking for the following in applications: GCSE s or equivalent to include English and Maths Competent with Microsoft packages Experience of working within a busy customer environment or team Experience of complaint handling and escalations Develop a good working knowledge, process understanding and time management Excellent customer facing, relationship building and interpersonal skills Excellent standard of verbal and written communication both internally and externally The Camping and Caravanning Club is a fantastic place to work, with a supportive and dedicated team. We've been helping people enjoy the great outdoors for over 120 years. We believe in rewarding our people for their hard work, so we have a great mix of benefits and opportunities, to give you the recognition you deserve: Benefits include 28 days annual leave plus bank holidays and holiday purchase scheme, 10% pension (5% / 5%), 3 x salary life assurance, an employee assistance programme, free staff membership for discounts on our Club sites and with our retail partners. We operate hybrid working, with 2 set days in the office and the option of working from home the remainder of the week (after probation period). We are especially keen to encourage expressions of interest from people currently under-represented within the Club, these include but are not limited to those from the LGBT+ community, people with disabilities, and people from ethnic minority backgrounds. We are an equal opportunities employer and actively committed to promoting equality and diversity, and the Club expects all staff, members and volunteers to share this commitment. We have signed the Armed Forces Covenant and welcome the Armed Forces community to apply. We would encourage all applicants to apply as soon as possible as we may close vacancies early should we receive a high number of applications. For this role, you must have evidence of the right to work in the UK. Please upload your anonymised CV Applications close : 19 March 2026

Service Centre Advisor Part Time role available of 21.25 hours per week Monday- Friday 08.00-12.15 plus 1 in 4 Saturdays 09.00-13.00 (Jan-Aug) contracted and paid as overtime £25,687.70 per annum (pro rata) The Camping and Caravanning Club is the world's oldest and largest Club for all forms of camping and our aim is to help people enjoy the simple pleasures that camping can bring. We are recruiting for a Service Centre Advisor. The successful candidate will play a key role in supporting the Service Centre Management Team by delivering outstanding customer service and high?quality member communication across all channels. The position is focused on consistently meeting agreed KPIs and SLAs whilst maintaining a friendly, professional, and solutions?driven approach. A core part of the role is to add value wherever possible, enhancing every interaction and contributing to the overall success and objectives of the Club. Daily duties and responsibilities will include: Champion the value of Club membership by confidently communicating its benefits and proactively engaging non?members to drive membership growth. Handle all member and non?member bookings for Club Sites, aiming to convert every enquiry into a confirmed booking while offering attractive alternatives when first choice is not available, providing, at all times, sales through service. Manage membership renewals efficiently, processing payments and ensuring a seamless, positive renewal experience for every member. Conduct outbound calls to support retention, bookings management, and other targeted campaigns as directed by the Service Centre Management Team. Be confident, and knowledgeable on all Club products and Services to be able to deliver exceptional service on all calls, both inbound and outbound. To utilise skills of persuasion to encourage members to engage more with us or renew their membership. Provide exceptional service on every call, combining friendliness with professionalism to deliver accurate information and build strong member relationships. Consistently meet and exceed call?handling KPIs, contributing to the overall performance and success of the Service Centre. Drive customer satisfaction in line with Net Promoter Score expectations. To recognise when levels of confidentiality are required and remain professional at all times, ensuring to meet with all relevant legislation including GDPR and payment processing. We are looking for the following in applications: GCSE s or equivalent to include English and Maths Competent with Microsoft packages Experience of working within a busy customer environment or team Experience of customer interactions, service and persuasive skills Develop a good working knowledge, process understanding and time management Excellent customer facing, relationship building and interpersonal skills Excellent standard of verbal and written communication both internally and externally Experience of sales through service and product knowledge The Camping and Caravanning Club is a fantastic place to work, with a supportive and dedicated team. We've been helping people enjoy the great outdoors for over 120 years. We believe in rewarding our people for their hard work, so we have a great mix of benefits and opportunities, to give you the recognition you deserve: Benefits include 28 days annual leave plus bank holidays and holiday purchase scheme, 10% pension (5% / 5%), 3 x salary life assurance, an employee assistance programme, free staff membership for discounts on our Club sites and with our retail partners. We operate hybrid working, with 2 set days in the office and the option of working from home the remainder of the week (after probation period). We are especially keen to encourage expressions of interest from people currently under-represented within the Club, these include but are not limited to those from the LGBT+ community, people with disabilities, and people from ethnic minority backgrounds. We are an equal opportunities employer and actively committed to promoting equality and diversity, and the Club expects all staff, members and volunteers to share this commitment. We have signed the Armed Forces Covenant and welcome the Armed Forces community to apply. We would encourage all applicants to apply as soon as possible as we may close vacancies early should we receive a high number of applications. For this role, you must have evidence of the right to work in the UK. Please upload your anonymised CV Applications close : 19 March 2026