Wireless Logic
Reading, Berkshire
Any company can tell you about how they are a multi award winning, market leading business and yes, we're both of those things in the world of IoT connectivity! But we're more than that. Our mission? To make IoT management a breeze for any device, anywhere. With over18 million IoT subscriptionsactive in165 countriesand direct partnerships with50 mobile networks, we connect you to more than750 networks worldwide, delivering unmatched value across the IoT connectivity chain. Innovation is in our DNA, and we have an insatiable hunger to 'wow'! While we may not always get it right, our drive to collaborate, innovate, and achieve top notch customer satisfaction never wavers. We offer industry expertise, stellar service support, and the most flexible, resilient, and secure connectivity solutions on the market. Our expertise spans across various sectors, including industry, agriculture, healthcare, security, transport, utilities, and smart cities. The Opportunity We are seeking an exceptional Managing Director - Operations to lead and scale the operational backbone of Wireless Logic. This role is accountable for the end-to-end operational performance of the business, ensuring that we can sell, deliver, bill, support, comply and govern effectively at scale. You will play a critical role in enabling growth while ensuring operational control, consistency, and resilience across a complex, international organisation. Working in close partnership with the Managing Director - Technology, this role ensures alignment between service delivery, platform reliability and change, supporting a high availability, regulated and product led business. This is a highly strategic and hands on leadership role requiring strong commercial, operational and governance expertise. Key Responsibilities Include But Not Limited To: End-to-End Operational Leadership Own operational performance across: Customer service delivery Commercial lifecycle (Contract-to-Cash) Internal IT and business systems Compliance, quality and ESG Legal governance Ensure operations are predictable, scalable, controlled and auditable Translate company strategy into repeatable, high-quality operational execution Drive alignment between service delivery, commercial performance and operational control Customer Service & Experience Own the customer service operating model and customer experience outcomes Ensure service operations: Deliver consistent, high-quality customer support Meet contractual SLAs and performance standards Provide clear communication during incidents and change Partner with Technology to: Manage customer impact during incidents Ensure effective service recovery and coordination Ensure customer experience is protected through growth and transformation Commercial Lifecycle Performance & Revenue Protection Ensure the organisation can contract, fulfil and bill customers accurately at scale Hold leadership accountable for: Revenue integrity Billing accuracy Commercial assurance across the lifecycle Partner with the CFO to ensure: Financial accuracy and control Alignment between operational execution and financial reporting Drive operational models that support revenue growth and margin optimisation Business Operations, Systems & Enablement Ensure internal systems and processes enable efficient and scalable operations Drive: End-to-end process integration across the business Reduction of system fragmentation and inefficiencies Secure, compliant and auditable system environments Own prioritisation of internal IT and operational system changes Compliance, Quality & ESG Assurance Own the organisation's assurance and compliance posture Ensure regulatory, quality and ESG obligations are: Clearly defined and understood Embedded into operational processes Actively monitored and managed Maintain confidence with regulators, auditors, customers and the Board Drive continuous improvement through audit and assurance insights Legal Governance & Risk Management Oversee legal governance through the General Counsel Ensure legal risks are: Identified early Managed pragmatically Escalated appropriately Ensure legal frameworks support commercial activity and operational execution Operational Governance & Decision Making Own and lead the operational governance framework Chair key forums including: Service performance reviews Commercial assurance and margin reviews Risk, compliance and audit forums Ensure: Clear accountability and escalation paths Strong cross functional alignment Effective resolution of operational conflicts Act as final decision maker on trade offs between: Customer experience Operational efficiency Commercial performance Partnership with Product & Go To Market Partner with Product and GTM leadership to ensure: Product strategies are operationally deliverable Pricing and commercial constructs are executable Products are scalable, compliant and supportable Act as joint owner of: Product operability standards Launch readiness and go/no go decisions Provide insight on: Cost to serve Service complexity Customer experience drivers Partnership with Managing Director - Technology Act as the primary operational counterpart to Technology leadership Ensure alignment between: Service delivery Platform reliability Change and transformation initiatives Balance: Operational stability Platform evolution and innovation Maintain clear accountability boundaries: Technology: platforms, engineering, reliability Operations: service delivery, commercial performance, operational control Measures of Success Customer SLA performance and satisfaction Billing accuracy and revenue leakage reduction Margin performance and cost to serve efficiency Audit, regulatory and compliance outcomes Internal system performance and usability Reduction in operational defects and repeat issues Strength and maturity of operational governance and controls Confidence of Board, regulators and executive stakeholders Required Experience & Attributes Proven experience in a senior operational leadership role within a complex, international business Strong background in telecoms, IoT, SaaS, or subscription based environments Demonstrated success in building and scaling end to end operating models Deep understanding of commercial lifecycle management (Contract-to-Cash) Experience operating in regulated or compliance heavy environments Strong financial and commercial acumen, including margin and cost to serve management Experience working in private equity backed or high growth organisations is highly desirable Wireless Logic Group unites and brings people together. We accomplish this when we lead with a lens of diversity, equity, and inclusion in everything we do. As a global company that drives culture, we aim to reflect the world's diverse voices both internally and externally to ensure success in our mission.
Any company can tell you about how they are a multi award winning, market leading business and yes, we're both of those things in the world of IoT connectivity! But we're more than that. Our mission? To make IoT management a breeze for any device, anywhere. With over18 million IoT subscriptionsactive in165 countriesand direct partnerships with50 mobile networks, we connect you to more than750 networks worldwide, delivering unmatched value across the IoT connectivity chain. Innovation is in our DNA, and we have an insatiable hunger to 'wow'! While we may not always get it right, our drive to collaborate, innovate, and achieve top notch customer satisfaction never wavers. We offer industry expertise, stellar service support, and the most flexible, resilient, and secure connectivity solutions on the market. Our expertise spans across various sectors, including industry, agriculture, healthcare, security, transport, utilities, and smart cities. The Opportunity We are seeking an exceptional Managing Director - Operations to lead and scale the operational backbone of Wireless Logic. This role is accountable for the end-to-end operational performance of the business, ensuring that we can sell, deliver, bill, support, comply and govern effectively at scale. You will play a critical role in enabling growth while ensuring operational control, consistency, and resilience across a complex, international organisation. Working in close partnership with the Managing Director - Technology, this role ensures alignment between service delivery, platform reliability and change, supporting a high availability, regulated and product led business. This is a highly strategic and hands on leadership role requiring strong commercial, operational and governance expertise. Key Responsibilities Include But Not Limited To: End-to-End Operational Leadership Own operational performance across: Customer service delivery Commercial lifecycle (Contract-to-Cash) Internal IT and business systems Compliance, quality and ESG Legal governance Ensure operations are predictable, scalable, controlled and auditable Translate company strategy into repeatable, high-quality operational execution Drive alignment between service delivery, commercial performance and operational control Customer Service & Experience Own the customer service operating model and customer experience outcomes Ensure service operations: Deliver consistent, high-quality customer support Meet contractual SLAs and performance standards Provide clear communication during incidents and change Partner with Technology to: Manage customer impact during incidents Ensure effective service recovery and coordination Ensure customer experience is protected through growth and transformation Commercial Lifecycle Performance & Revenue Protection Ensure the organisation can contract, fulfil and bill customers accurately at scale Hold leadership accountable for: Revenue integrity Billing accuracy Commercial assurance across the lifecycle Partner with the CFO to ensure: Financial accuracy and control Alignment between operational execution and financial reporting Drive operational models that support revenue growth and margin optimisation Business Operations, Systems & Enablement Ensure internal systems and processes enable efficient and scalable operations Drive: End-to-end process integration across the business Reduction of system fragmentation and inefficiencies Secure, compliant and auditable system environments Own prioritisation of internal IT and operational system changes Compliance, Quality & ESG Assurance Own the organisation's assurance and compliance posture Ensure regulatory, quality and ESG obligations are: Clearly defined and understood Embedded into operational processes Actively monitored and managed Maintain confidence with regulators, auditors, customers and the Board Drive continuous improvement through audit and assurance insights Legal Governance & Risk Management Oversee legal governance through the General Counsel Ensure legal risks are: Identified early Managed pragmatically Escalated appropriately Ensure legal frameworks support commercial activity and operational execution Operational Governance & Decision Making Own and lead the operational governance framework Chair key forums including: Service performance reviews Commercial assurance and margin reviews Risk, compliance and audit forums Ensure: Clear accountability and escalation paths Strong cross functional alignment Effective resolution of operational conflicts Act as final decision maker on trade offs between: Customer experience Operational efficiency Commercial performance Partnership with Product & Go To Market Partner with Product and GTM leadership to ensure: Product strategies are operationally deliverable Pricing and commercial constructs are executable Products are scalable, compliant and supportable Act as joint owner of: Product operability standards Launch readiness and go/no go decisions Provide insight on: Cost to serve Service complexity Customer experience drivers Partnership with Managing Director - Technology Act as the primary operational counterpart to Technology leadership Ensure alignment between: Service delivery Platform reliability Change and transformation initiatives Balance: Operational stability Platform evolution and innovation Maintain clear accountability boundaries: Technology: platforms, engineering, reliability Operations: service delivery, commercial performance, operational control Measures of Success Customer SLA performance and satisfaction Billing accuracy and revenue leakage reduction Margin performance and cost to serve efficiency Audit, regulatory and compliance outcomes Internal system performance and usability Reduction in operational defects and repeat issues Strength and maturity of operational governance and controls Confidence of Board, regulators and executive stakeholders Required Experience & Attributes Proven experience in a senior operational leadership role within a complex, international business Strong background in telecoms, IoT, SaaS, or subscription based environments Demonstrated success in building and scaling end to end operating models Deep understanding of commercial lifecycle management (Contract-to-Cash) Experience operating in regulated or compliance heavy environments Strong financial and commercial acumen, including margin and cost to serve management Experience working in private equity backed or high growth organisations is highly desirable Wireless Logic Group unites and brings people together. We accomplish this when we lead with a lens of diversity, equity, and inclusion in everything we do. As a global company that drives culture, we aim to reflect the world's diverse voices both internally and externally to ensure success in our mission.
Wireless Logic
Reading, Berkshire
Any company can tell you about how they are a multi award winning, market leading business and yes, we are both of those things in the world of IoT connectivity! But we're more than that. Our mission? To make IoT management a breeze for any device, anywhere. With over18 million IoT subscriptionsactive in165 countriesand direct partnerships with50 mobile networks, we connect you to more than750 networks worldwide, delivering unmatched value across the IoT connectivity chain. Innovation is in our DNA, and we have an insatiable hunger to 'wow'! While we may not always get it right, our drive to collaborate, innovate, and achieve top-notch customer satisfaction never wavers. We offer industry expertise, stellar service support, and the most flexible, resilient, and secure connectivity solutions on the market. Our expertise spans across various sectors, including industry, agriculture, healthcare, security, transport, utilities, and smart cities. IoT a fancy acronym or a secret code? TheInternet of Things (IoT)is like the magical glue that keeps the world connected! From ordering your favourite takeaway to the ANPR technology that helps you find a parking spot, IoT is everywhere-even if you don't realize it. AtWireless Logic, we provide cutting-edge connectivity solutions and technologies to ensure a vast array of devices stay seamlessly connected. The Opportunity: We are seeking a highly experienced VP Technology Operations to lead the safe, secure and resilient operation of all production platforms and services across Wireless Logic. This role is accountable for delivering five nines (99.999%) availability across critical services, ensuring that our platforms operate predictably, recover rapidly, and scale effectively under demand. You will act as the executive owner of live platform performance, leading incident response, operational governance, resilience engineering and production risk management. This role plays a critical part in ensuring that our technology estate supports a high availability, regulated and globally distributed business. Working closely with Engineering, Architecture, Security and Operations leadership, you will ensure that platform reliability is continuously improved and that all change is introduced safely into production. Key Responsibilities Include But Not Limited To: Production Reliability & Availability Own end to end production availability across all platforms and services Deliver sustained 99.999% availability for critical services Define and operate: SLAs, SLOs and error budgets RTO/RPO aligned to resilience objectives Drive improvements in: Observability and monitoring maturity Capacity management and performance optimisation Act as executive owner for: Major incidents Systemic production risk Customer impacting outages (technical resolution) Incident & Recovery Management Own the technology incident management framework Lead technical restoration during major incidents Coordinate cross functional engineering response Ensure rapid containment and recovery while managing systemic risk Conduct structured post incident reviews with: Engineering (permanent fixes) Architecture (design improvements) CISO (security implications) Service Operations (customer impact feedback) Drive elimination of repeat and systemic incidents Disaster Recovery & Resilience Engineering Own disaster recovery (DR) and resilience capability across all platforms Ensure: Failover capabilities are tested and proven Resilience is validated through regular exercises (e.g. chaos testing) Single points of failure are identified and removed Failure domains and blast radius are clearly defined and controlled Ensure resilience is engineered and evidenced, not assumed Production Change & Release Governance Own production change governance and release risk control Act as final authority on production release readiness Define and enforce safe deployment practices, including: Canary releases Phased rollouts Feature flagging Rapid rollback mechanisms Ensure all changes entering production: Are observable Have recovery mechanisms Minimise operational risk exposure Balance delivery velocity with platform stability Technology Operations & Platform Run Own operation of all production environments, including: Core platforms and shared services Cloud, network and hybrid infrastructure Observability and monitoring tooling 24x7 operational and on call capability Automation of operational processes Ensure platforms are: Secure and compliant Scalable and performant Cost efficient and optimised Operated in line with architectural standards Security Operations (SEC Ops) Operate Security Operations within Technology Operations under CISO governance Accountable for: SOC operations and monitoring Security event detection and triage Runtime vulnerability remediation Operational access controls Execution of containment actions during live incidents Partner with the CISO on: Security incident response Risk based decision making Escalate major trade offs between availability and security appropriately Operational Compliance & Audit Own operational control effectiveness within live environments Ensure readiness for: Regulatory compliance External audits Evidence collection and reporting Partner with: CISO (security controls) Risk, Quality & Compliance (assurance) MD Operations (enterprise governance) Ensure no material audit findings related to operational execution Reliability Engineering Influence Define production readiness standards for all services entering live environments Provide structured input into Engineering for: Reliability improvements Technical debt impacting availability Removal of operational toil Simplification of fragile dependencies Drive adoption of: Site Reliability Engineering (SRE) principles Automation first operations Error budget discipline Ensure reliability is treated as a shared outcome, with clear production accountability Own operational supplier performance and service levels Ensure: Vendors meet availability and response commitments Contracts support five nines objectives Cost efficiency does not compromise resilience Partner with Finance and Architecture on: Capacity planning Infrastructure lifecycle management Decommissioning legacy environments Measures of Success Sustained 99.999% availability for critical services Continuous reduction in MTTR and incident frequency Elimination of repeat and systemic failures Improved change success rate and reduced release risk Proven disaster recovery and resilience outcomes Effective containment of security incidents without customer impact No material audit findings in operational controls Increased automation and observability maturity Predictable and cost efficient platform operations Required Experience & Attributes Proven experience in a senior technology operations, SRE or platform leadership role Strong background in high availability, cloud based or distributed systems environments Experience delivering five nines availability or equivalent reliability targets Deep expertise in: Incident management and recovery Production operations and change governance Observability and monitoring frameworks Experience operating in regulated or compliance heavy environments Strong understanding of security operations in production environments Experience working in private equity backed or high growth organisations is desirable Wireless Logic Group unites and brings people together. We accomplish this when we lead with a lens of diversity, equity, and inclusion in everything we do. As a global company that drives culture we aim to reflect the world's diverse voices both internally and externally to ensure success in our mission. By applying for this role, you are consenting for us to hold and process your data in compliance with the General Data Protection Regulations. If you have any questions or wish to exercise your right to access, erase or restrict the holding or processing of your data please contact us () and we will respond to your query as soon as possible.
Any company can tell you about how they are a multi award winning, market leading business and yes, we are both of those things in the world of IoT connectivity! But we're more than that. Our mission? To make IoT management a breeze for any device, anywhere. With over18 million IoT subscriptionsactive in165 countriesand direct partnerships with50 mobile networks, we connect you to more than750 networks worldwide, delivering unmatched value across the IoT connectivity chain. Innovation is in our DNA, and we have an insatiable hunger to 'wow'! While we may not always get it right, our drive to collaborate, innovate, and achieve top-notch customer satisfaction never wavers. We offer industry expertise, stellar service support, and the most flexible, resilient, and secure connectivity solutions on the market. Our expertise spans across various sectors, including industry, agriculture, healthcare, security, transport, utilities, and smart cities. IoT a fancy acronym or a secret code? TheInternet of Things (IoT)is like the magical glue that keeps the world connected! From ordering your favourite takeaway to the ANPR technology that helps you find a parking spot, IoT is everywhere-even if you don't realize it. AtWireless Logic, we provide cutting-edge connectivity solutions and technologies to ensure a vast array of devices stay seamlessly connected. The Opportunity: We are seeking a highly experienced VP Technology Operations to lead the safe, secure and resilient operation of all production platforms and services across Wireless Logic. This role is accountable for delivering five nines (99.999%) availability across critical services, ensuring that our platforms operate predictably, recover rapidly, and scale effectively under demand. You will act as the executive owner of live platform performance, leading incident response, operational governance, resilience engineering and production risk management. This role plays a critical part in ensuring that our technology estate supports a high availability, regulated and globally distributed business. Working closely with Engineering, Architecture, Security and Operations leadership, you will ensure that platform reliability is continuously improved and that all change is introduced safely into production. Key Responsibilities Include But Not Limited To: Production Reliability & Availability Own end to end production availability across all platforms and services Deliver sustained 99.999% availability for critical services Define and operate: SLAs, SLOs and error budgets RTO/RPO aligned to resilience objectives Drive improvements in: Observability and monitoring maturity Capacity management and performance optimisation Act as executive owner for: Major incidents Systemic production risk Customer impacting outages (technical resolution) Incident & Recovery Management Own the technology incident management framework Lead technical restoration during major incidents Coordinate cross functional engineering response Ensure rapid containment and recovery while managing systemic risk Conduct structured post incident reviews with: Engineering (permanent fixes) Architecture (design improvements) CISO (security implications) Service Operations (customer impact feedback) Drive elimination of repeat and systemic incidents Disaster Recovery & Resilience Engineering Own disaster recovery (DR) and resilience capability across all platforms Ensure: Failover capabilities are tested and proven Resilience is validated through regular exercises (e.g. chaos testing) Single points of failure are identified and removed Failure domains and blast radius are clearly defined and controlled Ensure resilience is engineered and evidenced, not assumed Production Change & Release Governance Own production change governance and release risk control Act as final authority on production release readiness Define and enforce safe deployment practices, including: Canary releases Phased rollouts Feature flagging Rapid rollback mechanisms Ensure all changes entering production: Are observable Have recovery mechanisms Minimise operational risk exposure Balance delivery velocity with platform stability Technology Operations & Platform Run Own operation of all production environments, including: Core platforms and shared services Cloud, network and hybrid infrastructure Observability and monitoring tooling 24x7 operational and on call capability Automation of operational processes Ensure platforms are: Secure and compliant Scalable and performant Cost efficient and optimised Operated in line with architectural standards Security Operations (SEC Ops) Operate Security Operations within Technology Operations under CISO governance Accountable for: SOC operations and monitoring Security event detection and triage Runtime vulnerability remediation Operational access controls Execution of containment actions during live incidents Partner with the CISO on: Security incident response Risk based decision making Escalate major trade offs between availability and security appropriately Operational Compliance & Audit Own operational control effectiveness within live environments Ensure readiness for: Regulatory compliance External audits Evidence collection and reporting Partner with: CISO (security controls) Risk, Quality & Compliance (assurance) MD Operations (enterprise governance) Ensure no material audit findings related to operational execution Reliability Engineering Influence Define production readiness standards for all services entering live environments Provide structured input into Engineering for: Reliability improvements Technical debt impacting availability Removal of operational toil Simplification of fragile dependencies Drive adoption of: Site Reliability Engineering (SRE) principles Automation first operations Error budget discipline Ensure reliability is treated as a shared outcome, with clear production accountability Own operational supplier performance and service levels Ensure: Vendors meet availability and response commitments Contracts support five nines objectives Cost efficiency does not compromise resilience Partner with Finance and Architecture on: Capacity planning Infrastructure lifecycle management Decommissioning legacy environments Measures of Success Sustained 99.999% availability for critical services Continuous reduction in MTTR and incident frequency Elimination of repeat and systemic failures Improved change success rate and reduced release risk Proven disaster recovery and resilience outcomes Effective containment of security incidents without customer impact No material audit findings in operational controls Increased automation and observability maturity Predictable and cost efficient platform operations Required Experience & Attributes Proven experience in a senior technology operations, SRE or platform leadership role Strong background in high availability, cloud based or distributed systems environments Experience delivering five nines availability or equivalent reliability targets Deep expertise in: Incident management and recovery Production operations and change governance Observability and monitoring frameworks Experience operating in regulated or compliance heavy environments Strong understanding of security operations in production environments Experience working in private equity backed or high growth organisations is desirable Wireless Logic Group unites and brings people together. We accomplish this when we lead with a lens of diversity, equity, and inclusion in everything we do. As a global company that drives culture we aim to reflect the world's diverse voices both internally and externally to ensure success in our mission. By applying for this role, you are consenting for us to hold and process your data in compliance with the General Data Protection Regulations. If you have any questions or wish to exercise your right to access, erase or restrict the holding or processing of your data please contact us () and we will respond to your query as soon as possible.