The purpose of the role is to manage a case load of youth justice cases, working innovatively with young people from diverse backgrounds and engaging them and their families and other professionals in order to assess, develop and deliver intervention and activities that support their personal and social skills and participation in society YOS Officers will be directly contributing to youth offending service outcomes by creatively engaging young people who are subject to youth justice orders and also who are at risk of anti-social behaviour, crime, becoming NEET and substance misuse. This job description is intended as a guide and is not an exhaustive list of the duties and responsibilities of this role, such duties may vary from time to time without changing the general character of the post or the level of responsibility entailed. To effectively engage with young people from diverse backgrounds at all stages of case management including during assessment, review and delivery of interventions/programmes. To gather information, analyse and assess in order to manage risk, re-offending and safety/wellbeing accurately using appropriate screening and assessment tools; taking necessary measures to ensure welfare needs are dealt with effectively and public protection considerations are appropriately managed. To create, in conjunction with young people and families, bespoke intervention plans to address all areas of need and to regularly review the plans to ensure their suitability and effectiveness. To work within a multi-disciplinary team, to be responsible for all aspects of case management of youth justice cases, including dealing with non-compliance issues swiftly and effectively in line with local and national standards and inspection frameworks To prepare for and attend professional meetings such as strategy meetings and child protection conferences, presenting information in a clear and concise manner. To write reports to a high standard and within tight timeframes for Youth Magistrates and Crown Courts and to confidently present these reports to the Court in person as required. To undertake regular Court duty, providing advice and support to young people, their families and the judiciary. Undertaking assessments at Court will also be part of the role when working in court. To undertake bail assessments and produce bail support packages for court. Evidence of effectively managing high risk and complex cases and assisting with the day to day support of less experienced YOS staff. Lead responsibility for liaison with key agency e.g. CAMHS, Health Visitors, Schools as directed by the Team Manager. To convene and chair multi-agency meetings. To play a leading role in improving practice and quality of assessments and plans, assisting Team Manager in Team meeting discussions and workshops, taking responsibility for updating Team on practice developments and research findings, take a lead role in the induction of new staff and being a buddy. To act as lead professional for allocated cases and work collaboratively with partners using a family based approach to work towards increasing young people and family resilience. Working collaboratively with young people and a wide range of agencies, adopt creative and innovative approaches to deliver effective evidence based group or individual interventions/programmes to reduce the risk of offending and disengagement from education, training and employment To adopt a restorative approach in engaging young people and work together with colleagues to support opportunities to repair harm. To maintain clear, precise and appropriate case management records on IT client information systems, in accordance with local and national standards and in line with data protection guidelines Contribute to the development of team/project/service plans and procedures to ensure these reflect the needs of young people. Prepare, deliver and participate in the running of group work programmes This role requires flexibility in order to meet fixed deadlines and competing priorities. The role will require regular attendance at secure estates, Police stations and community facilities. To attend all team meetings, case manager/practitioner meetings and other meetings internal and external which are relevant to the role, eg: Risk Management Panel and MAPP Home visiting is a regular requirement of work with families, at times outside 9-5 hours to avoid interfering with school and work commitments of families. The public engagement element this role involves regularly coming into contact with people, some of whom may at times be distressed, agitated and, from time to time challenging. The post holder will be required to use their initiative to complete certain tasks, with supervision. Creativity is required for identifying, developing and delivering appropriate interventions for young people. The post holder will need to work flexibly across levels of need (from lower risk community orders to high risk custodial cases) Carry out all duties in accordance with the London Borough of Lambeth s Equal Opportunities policy, actively promoting equality and seeking to prevent and overcome disadvantage and discrimination. The post holder will participate in the Councils appraisal scheme, take responsibility for the implementation of own Personal Development Plan and continued professional development in those areas relevant to their role and will ensure that the same process is undertaken to all line managed staff.
Dec 08, 2025
Contractor
The purpose of the role is to manage a case load of youth justice cases, working innovatively with young people from diverse backgrounds and engaging them and their families and other professionals in order to assess, develop and deliver intervention and activities that support their personal and social skills and participation in society YOS Officers will be directly contributing to youth offending service outcomes by creatively engaging young people who are subject to youth justice orders and also who are at risk of anti-social behaviour, crime, becoming NEET and substance misuse. This job description is intended as a guide and is not an exhaustive list of the duties and responsibilities of this role, such duties may vary from time to time without changing the general character of the post or the level of responsibility entailed. To effectively engage with young people from diverse backgrounds at all stages of case management including during assessment, review and delivery of interventions/programmes. To gather information, analyse and assess in order to manage risk, re-offending and safety/wellbeing accurately using appropriate screening and assessment tools; taking necessary measures to ensure welfare needs are dealt with effectively and public protection considerations are appropriately managed. To create, in conjunction with young people and families, bespoke intervention plans to address all areas of need and to regularly review the plans to ensure their suitability and effectiveness. To work within a multi-disciplinary team, to be responsible for all aspects of case management of youth justice cases, including dealing with non-compliance issues swiftly and effectively in line with local and national standards and inspection frameworks To prepare for and attend professional meetings such as strategy meetings and child protection conferences, presenting information in a clear and concise manner. To write reports to a high standard and within tight timeframes for Youth Magistrates and Crown Courts and to confidently present these reports to the Court in person as required. To undertake regular Court duty, providing advice and support to young people, their families and the judiciary. Undertaking assessments at Court will also be part of the role when working in court. To undertake bail assessments and produce bail support packages for court. Evidence of effectively managing high risk and complex cases and assisting with the day to day support of less experienced YOS staff. Lead responsibility for liaison with key agency e.g. CAMHS, Health Visitors, Schools as directed by the Team Manager. To convene and chair multi-agency meetings. To play a leading role in improving practice and quality of assessments and plans, assisting Team Manager in Team meeting discussions and workshops, taking responsibility for updating Team on practice developments and research findings, take a lead role in the induction of new staff and being a buddy. To act as lead professional for allocated cases and work collaboratively with partners using a family based approach to work towards increasing young people and family resilience. Working collaboratively with young people and a wide range of agencies, adopt creative and innovative approaches to deliver effective evidence based group or individual interventions/programmes to reduce the risk of offending and disengagement from education, training and employment To adopt a restorative approach in engaging young people and work together with colleagues to support opportunities to repair harm. To maintain clear, precise and appropriate case management records on IT client information systems, in accordance with local and national standards and in line with data protection guidelines Contribute to the development of team/project/service plans and procedures to ensure these reflect the needs of young people. Prepare, deliver and participate in the running of group work programmes This role requires flexibility in order to meet fixed deadlines and competing priorities. The role will require regular attendance at secure estates, Police stations and community facilities. To attend all team meetings, case manager/practitioner meetings and other meetings internal and external which are relevant to the role, eg: Risk Management Panel and MAPP Home visiting is a regular requirement of work with families, at times outside 9-5 hours to avoid interfering with school and work commitments of families. The public engagement element this role involves regularly coming into contact with people, some of whom may at times be distressed, agitated and, from time to time challenging. The post holder will be required to use their initiative to complete certain tasks, with supervision. Creativity is required for identifying, developing and delivering appropriate interventions for young people. The post holder will need to work flexibly across levels of need (from lower risk community orders to high risk custodial cases) Carry out all duties in accordance with the London Borough of Lambeth s Equal Opportunities policy, actively promoting equality and seeking to prevent and overcome disadvantage and discrimination. The post holder will participate in the Councils appraisal scheme, take responsibility for the implementation of own Personal Development Plan and continued professional development in those areas relevant to their role and will ensure that the same process is undertaken to all line managed staff.
Role: Social Worker Non case holding Assessment Team Department: Children s Services, Durham County Council Location: Durham Purpose of Role Social Personnel is advertising a Social Worker role for Durham County Council. We are seeking an experienced Social Worker to undertake bespoke pieces of work within Children s Services. The role focuses on delivering high-quality assessments that inform safeguarding and care planning for children and families. Key Responsibilities Complete a range of specialist assessments including: Pre-Birth Assessments Parenting Assessments Children and Family Assessments Undertake additional assessments as identified by the manager. Provide clear, evidence-based reports to support decision-making and care planning. Work collaboratively with colleagues, managers, and multi-agency professionals to ensure effective outcomes for children and families. Manage allocated pieces of work within the South of County Durham, ensuring timely completion and adherence to council policies and statutory guidance. Essential Skills & Experience Qualified Social Worker registered with Social Work England. Proven experience in completing Pre-Birth, Parenting, and Children and Family assessments. Strong knowledge of child protection legislation, safeguarding procedures, and assessment frameworks. Excellent communication, analytical, and report-writing skills. Ability to work independently and manage a varied workload. Desirable Experience of undertaking a wide range of bespoke assessments in children s social care. Knowledge of local services and support networks across County Durham.
Dec 08, 2025
Seasonal
Role: Social Worker Non case holding Assessment Team Department: Children s Services, Durham County Council Location: Durham Purpose of Role Social Personnel is advertising a Social Worker role for Durham County Council. We are seeking an experienced Social Worker to undertake bespoke pieces of work within Children s Services. The role focuses on delivering high-quality assessments that inform safeguarding and care planning for children and families. Key Responsibilities Complete a range of specialist assessments including: Pre-Birth Assessments Parenting Assessments Children and Family Assessments Undertake additional assessments as identified by the manager. Provide clear, evidence-based reports to support decision-making and care planning. Work collaboratively with colleagues, managers, and multi-agency professionals to ensure effective outcomes for children and families. Manage allocated pieces of work within the South of County Durham, ensuring timely completion and adherence to council policies and statutory guidance. Essential Skills & Experience Qualified Social Worker registered with Social Work England. Proven experience in completing Pre-Birth, Parenting, and Children and Family assessments. Strong knowledge of child protection legislation, safeguarding procedures, and assessment frameworks. Excellent communication, analytical, and report-writing skills. Ability to work independently and manage a varied workload. Desirable Experience of undertaking a wide range of bespoke assessments in children s social care. Knowledge of local services and support networks across County Durham.
Role: Social Work Assistant/Newly Qualified Social Worker Location: London To work with the person and other professionals as necessary in order to facilitate the stated functions. This includes the undertaking of duty activities and proportionate assessments, safeguarding initial contacts and investigation, the onward referral to community teams for support provision as well as signposting and the provision of information and advice. Responsible to the Team Manager and Senior Practitioners. To ensure that all related administrative functions are undertaken. Key competencies required: Engage with individuals, carers, families, groups and communities to assess and intervene preventatively using your knowledge and skills, and develop person-led Support Plans to meet the needs of individuals that promote choice, control and independence. Be able to use a strength-based approach to assessment to support individuals to identify and develop their support networks and consider positive risk-taking to enhance their wellbeing. Be able to identify safeguarding concerns if vulnerable residents have experienced harm, and discuss with your line manager if a qualified social worker needs to undertake section 42 enquiries in cases where the safeguarding threshold is met. Be responsible for delivering high quality and legally compliant Adult Social Care support in a timely way to agreed standards. Be able to complete "court fit" mental capacity assessments and engage residents and their families in best interest decision-making where required. If this is something you'll be interested in then please apply or get in contact for more info.
Dec 08, 2025
Contractor
Role: Social Work Assistant/Newly Qualified Social Worker Location: London To work with the person and other professionals as necessary in order to facilitate the stated functions. This includes the undertaking of duty activities and proportionate assessments, safeguarding initial contacts and investigation, the onward referral to community teams for support provision as well as signposting and the provision of information and advice. Responsible to the Team Manager and Senior Practitioners. To ensure that all related administrative functions are undertaken. Key competencies required: Engage with individuals, carers, families, groups and communities to assess and intervene preventatively using your knowledge and skills, and develop person-led Support Plans to meet the needs of individuals that promote choice, control and independence. Be able to use a strength-based approach to assessment to support individuals to identify and develop their support networks and consider positive risk-taking to enhance their wellbeing. Be able to identify safeguarding concerns if vulnerable residents have experienced harm, and discuss with your line manager if a qualified social worker needs to undertake section 42 enquiries in cases where the safeguarding threshold is met. Be responsible for delivering high quality and legally compliant Adult Social Care support in a timely way to agreed standards. Be able to complete "court fit" mental capacity assessments and engage residents and their families in best interest decision-making where required. If this is something you'll be interested in then please apply or get in contact for more info.
The SEND Team provides support to educational settings and professionals with regards to supporting child and young people with Special Educational Needs, the Statutory EHC Needs Assessment processand Annual Review Process. Your Customers • Education settings in and out of Central Bedfordshire • Parents, Children and Young People • Staff within the Council • Elected Member • Third Party providers, suppliers and partners • Government agencies and departments Your Role • You will provide comprehensive support for your Children, Young People, Education Settings and professionals with regards to SEND support, EHC Needs assesment process and Annual Review Process. • Visits education setting or child home to monitor childs progress, and write reports with actions • Attend the EHC Needs Assesment panel • Lead profesional to write an EHC Plan in accordancde with the SEND code of Practice • Provide training to educational settings and families Health and Safety • Visual display - regular use. Work Pattern • Standard Monday to Friday with flexibility subject to business needs. Any further questions please contact Mia for more information.
Dec 08, 2025
Contractor
The SEND Team provides support to educational settings and professionals with regards to supporting child and young people with Special Educational Needs, the Statutory EHC Needs Assessment processand Annual Review Process. Your Customers • Education settings in and out of Central Bedfordshire • Parents, Children and Young People • Staff within the Council • Elected Member • Third Party providers, suppliers and partners • Government agencies and departments Your Role • You will provide comprehensive support for your Children, Young People, Education Settings and professionals with regards to SEND support, EHC Needs assesment process and Annual Review Process. • Visits education setting or child home to monitor childs progress, and write reports with actions • Attend the EHC Needs Assesment panel • Lead profesional to write an EHC Plan in accordancde with the SEND code of Practice • Provide training to educational settings and families Health and Safety • Visual display - regular use. Work Pattern • Standard Monday to Friday with flexibility subject to business needs. Any further questions please contact Mia for more information.
Job Purpose To co-ordinate the statutory process for Education, Health and Care (EHC) Needs assessments for children and young people with special educational needs and disabilities, across the age range of 0-25. Ensuring that all statutory timeframes in the assessment process are met and delivered on time, as well as writing and co-producing Education, Health and Care Plans with children and their families. Responsible for a case load of children and young people that have EHCP s and ensuring that the needs of these children and young people are appropriately met in their provision. This includes ensuring they have appropriate support, resources and placements at early years settings, schools and colleges to enable them to achieve their maximum potential for learning. To assist the EHC Team Manager, the EHC Area Lead s and the Senior EHC Co-ordinator in the delivery of efficient systems to ensure that statutory processes are carried out within required timelines, and information is recorded accurately on the LA s database. To support the statutory annual review process of Education, Health & Care plans and attend person centred review meetings at key transition points. Specific Accountabilities of the Role Undertake statutory needs led EHC assessments in accordance with the Children and Families Act 2014, and the SEND Code of Practice 2015, in conjunction with contributions from children, young people and their families, and other professionals across education, health and social care as appropriate within statutory timescales. To plan and facilitate person centred multi-agency meetings, including acting as chairperson at meetings that agree a draft EHC Plan and indicative personal budget, if appropriate. Construct and develop EHC Plans from approved assessments to achieve stated objectives and outcomes in relation to the needs of individuals, reflecting as closely as possible service users aspirations. Construct and develop Multi-Agency Plan (MAP) of Support if assessment determines support should be provided from universal and targeted services. As the named Coordinator, to be the main point of contact for all service users, including families and schools, ensuring their full involvement in meetings and development of the EHC Plan. To work closely with all professionals, including Key Workers, to ensure their knowledge and experience informs the EHC plan, or MAP of support. To provide written briefs and oral representation to the EHC and other Panels as required. Undertake the on-going co-ordination, monitoring and annual review of EHC Plans to ensure the service user is receiving the appropriate level of support for their identified needs agreeing to maintain, amend or discontinue of the Plan as appropriate. To attend Key Statutory Annual Reviews for pupils with EHC plans providing advice on SEN issues and provision. Maintain and update all relevant records and forms in accordance with the General Data Protection Regulation and Data Protection Act 2018 and London Borough of Barking and Dagenham policies and procedures for effective working, efficient audit and clarity of information for management relating to performance targets and service provision. To work sensitively and proactively with families, ensuring that they receive appropriate information and are aware of their rights under appropriate legislation. To assist the Deputy Team Manager / Senior EHC Co-ordinators in action arising from appeals to SEND Tribunal or complaints and to do so promptly within timescales. To attend regular supervision to ensure casework progression in accordance with the decisions of the relevant LA Panels including EHC Panel and Complex and Additional Needs Panel. Demonstrate awareness/understanding of equal opportunities and other people s behavioural, physical, social and welfare needs. Ensure that reasonable care is taken at all times for the health, safety and welfare of yourself and other persons, and to comply with the policies and procedures relating to health and safety within the department. Carry out any other duties which fall within the broad spirit, scope and purpose of this job description and which are commensurate with the grade of the post Statutory requirements Actively adhere to the Statutory EHC needs assessment process and other associated case work in SEND. This post carries a requirement to have an Enhanced DBS check for children. General Accountabilities and Responsibilities Customer Care Provide services that are fair and accessible to all, challenging existing practices that support the traditional culture and promote the Customer First proposition across the Council Ensure equality of opportunity in service standards and delivery. Listen and respond to every service user and their families and carers in a way that demonstrates courtesy, respect and understanding of their individual needs. Maintain clear communication with service users, families and carers concerning expectations and progress. Take responsibility for resolving queries and responding to requests within service standards and timeframes. Project management Undertake assigned projects, ensuring that agreed outcomes are delivered on time, within budget and to the expected standard. General Accountabilities and Responsibilities (All roles) Ensure compliance with appropriate legislation, Council Policies, the Council Constitution (including Contract Rules, Financial Regulations and Rules, Employment Procedure Rules, Employees Code of Conduct), Information Security Policies, Social Media Policy and other requirements of the Council. Ensure high standards of records management and assume responsibility for all information assigned to the post. Promote the development of a high quality individual need led service, to comply at all times with the Council s policies and procedures, particularly those regarding Data Protection, Equalities and Diversity and Health and Safety. Ensure compliance with and actively promote the Council s Equalities and Diversity policies and strategies and comply with the Equality Act 2010. Ensure compliance with and actively promote Health and Safety at work legislation, Council and Service H&S policies and procedures. Comply with the competencies and standard requisites agreed by the Council as relevant to your post. Comply with the General Data Protection Regulation and Data Protection Act 2018 (GDPR 2018) (all employees of the Council will not disclose or make use of, for their private advantage, any information held on manual or computer records, which are not available to the public, however acquired). Take responsibility for continuing self-development and participate in training and development activities. Any further questions please contact Mia for more information.
Dec 08, 2025
Contractor
Job Purpose To co-ordinate the statutory process for Education, Health and Care (EHC) Needs assessments for children and young people with special educational needs and disabilities, across the age range of 0-25. Ensuring that all statutory timeframes in the assessment process are met and delivered on time, as well as writing and co-producing Education, Health and Care Plans with children and their families. Responsible for a case load of children and young people that have EHCP s and ensuring that the needs of these children and young people are appropriately met in their provision. This includes ensuring they have appropriate support, resources and placements at early years settings, schools and colleges to enable them to achieve their maximum potential for learning. To assist the EHC Team Manager, the EHC Area Lead s and the Senior EHC Co-ordinator in the delivery of efficient systems to ensure that statutory processes are carried out within required timelines, and information is recorded accurately on the LA s database. To support the statutory annual review process of Education, Health & Care plans and attend person centred review meetings at key transition points. Specific Accountabilities of the Role Undertake statutory needs led EHC assessments in accordance with the Children and Families Act 2014, and the SEND Code of Practice 2015, in conjunction with contributions from children, young people and their families, and other professionals across education, health and social care as appropriate within statutory timescales. To plan and facilitate person centred multi-agency meetings, including acting as chairperson at meetings that agree a draft EHC Plan and indicative personal budget, if appropriate. Construct and develop EHC Plans from approved assessments to achieve stated objectives and outcomes in relation to the needs of individuals, reflecting as closely as possible service users aspirations. Construct and develop Multi-Agency Plan (MAP) of Support if assessment determines support should be provided from universal and targeted services. As the named Coordinator, to be the main point of contact for all service users, including families and schools, ensuring their full involvement in meetings and development of the EHC Plan. To work closely with all professionals, including Key Workers, to ensure their knowledge and experience informs the EHC plan, or MAP of support. To provide written briefs and oral representation to the EHC and other Panels as required. Undertake the on-going co-ordination, monitoring and annual review of EHC Plans to ensure the service user is receiving the appropriate level of support for their identified needs agreeing to maintain, amend or discontinue of the Plan as appropriate. To attend Key Statutory Annual Reviews for pupils with EHC plans providing advice on SEN issues and provision. Maintain and update all relevant records and forms in accordance with the General Data Protection Regulation and Data Protection Act 2018 and London Borough of Barking and Dagenham policies and procedures for effective working, efficient audit and clarity of information for management relating to performance targets and service provision. To work sensitively and proactively with families, ensuring that they receive appropriate information and are aware of their rights under appropriate legislation. To assist the Deputy Team Manager / Senior EHC Co-ordinators in action arising from appeals to SEND Tribunal or complaints and to do so promptly within timescales. To attend regular supervision to ensure casework progression in accordance with the decisions of the relevant LA Panels including EHC Panel and Complex and Additional Needs Panel. Demonstrate awareness/understanding of equal opportunities and other people s behavioural, physical, social and welfare needs. Ensure that reasonable care is taken at all times for the health, safety and welfare of yourself and other persons, and to comply with the policies and procedures relating to health and safety within the department. Carry out any other duties which fall within the broad spirit, scope and purpose of this job description and which are commensurate with the grade of the post Statutory requirements Actively adhere to the Statutory EHC needs assessment process and other associated case work in SEND. This post carries a requirement to have an Enhanced DBS check for children. General Accountabilities and Responsibilities Customer Care Provide services that are fair and accessible to all, challenging existing practices that support the traditional culture and promote the Customer First proposition across the Council Ensure equality of opportunity in service standards and delivery. Listen and respond to every service user and their families and carers in a way that demonstrates courtesy, respect and understanding of their individual needs. Maintain clear communication with service users, families and carers concerning expectations and progress. Take responsibility for resolving queries and responding to requests within service standards and timeframes. Project management Undertake assigned projects, ensuring that agreed outcomes are delivered on time, within budget and to the expected standard. General Accountabilities and Responsibilities (All roles) Ensure compliance with appropriate legislation, Council Policies, the Council Constitution (including Contract Rules, Financial Regulations and Rules, Employment Procedure Rules, Employees Code of Conduct), Information Security Policies, Social Media Policy and other requirements of the Council. Ensure high standards of records management and assume responsibility for all information assigned to the post. Promote the development of a high quality individual need led service, to comply at all times with the Council s policies and procedures, particularly those regarding Data Protection, Equalities and Diversity and Health and Safety. Ensure compliance with and actively promote the Council s Equalities and Diversity policies and strategies and comply with the Equality Act 2010. Ensure compliance with and actively promote Health and Safety at work legislation, Council and Service H&S policies and procedures. Comply with the competencies and standard requisites agreed by the Council as relevant to your post. Comply with the General Data Protection Regulation and Data Protection Act 2018 (GDPR 2018) (all employees of the Council will not disclose or make use of, for their private advantage, any information held on manual or computer records, which are not available to the public, however acquired). Take responsibility for continuing self-development and participate in training and development activities. Any further questions please contact Mia for more information.
Housing (Homelessness) Triage/First contact Officer Office based 36 Hours per week (flexibility for hybrid working considered once role established) To provide an effective triage and duty service and conduct a pre assessment/filtering service by telephone or face to face interviews to provide advice and assistance for those in housing need or are threatened with homelessness or are homeless in accordance with the Homelessness Act 2017. Duties Interview and assess homeless on the day approaches in person. Make preliminary investigations ensuring customer provides evidence and documentation at the earliest opportunity. Provide comprehensive advice on a full range of options to solve their housing problem including tenancy rights, housing, and welfare benefits. Makes initial enquiries into reason to believe client is eligible and homeless. Filters and contacts online housing options form and conducts preliminary enquiries, providing advice and assistance to prevent homelessness occurring. Checking Section 21 validity and Refer to Safer renting regarding illegal evictions. Undertake email duty and respond to emails or forward to the most appropriate service/team Undertake telephone duty provide housing advice or advise of the relevant service/team details. Respond to Duty to Refer and make initial enquiries and first contact. Capture and process data on the Council s housing system (NPS) to accurately reflect the application process and stage of application, creating new application records as necessary. Ensure accurate and comprehensive case notes and records are kept of contact and advice given. Ensure documents are scanned and labelled correctly and added to the customers records. If homelessness cannot be prevented or client is homeless referred to the Housing Duty Manager for allocation to a case officer and requesting temporary accommodation. The list above is not exhaustive, and the officer will be required to support the Homelessness Prevention and Solutions Service to manage its front-line functions Knowledge Working knowledge of the Homelessness Reduction Act 2017 and Part V11 of the Housing Act 1996 (as amended) Knowledge of security of tenure Knowledge of welfare benefits and advice services including Domestic Abuse services Experience and Skills Experience of dealing with customers in person, telephone, and email Experience of working in housing advice/homelessness Ability to work independently and able to manage a workload and to prioritise urgent cases. Good communication skills both written and orally. Experience of using IT applications Any further questions please contact Mia for more information.
Dec 08, 2025
Contractor
Housing (Homelessness) Triage/First contact Officer Office based 36 Hours per week (flexibility for hybrid working considered once role established) To provide an effective triage and duty service and conduct a pre assessment/filtering service by telephone or face to face interviews to provide advice and assistance for those in housing need or are threatened with homelessness or are homeless in accordance with the Homelessness Act 2017. Duties Interview and assess homeless on the day approaches in person. Make preliminary investigations ensuring customer provides evidence and documentation at the earliest opportunity. Provide comprehensive advice on a full range of options to solve their housing problem including tenancy rights, housing, and welfare benefits. Makes initial enquiries into reason to believe client is eligible and homeless. Filters and contacts online housing options form and conducts preliminary enquiries, providing advice and assistance to prevent homelessness occurring. Checking Section 21 validity and Refer to Safer renting regarding illegal evictions. Undertake email duty and respond to emails or forward to the most appropriate service/team Undertake telephone duty provide housing advice or advise of the relevant service/team details. Respond to Duty to Refer and make initial enquiries and first contact. Capture and process data on the Council s housing system (NPS) to accurately reflect the application process and stage of application, creating new application records as necessary. Ensure accurate and comprehensive case notes and records are kept of contact and advice given. Ensure documents are scanned and labelled correctly and added to the customers records. If homelessness cannot be prevented or client is homeless referred to the Housing Duty Manager for allocation to a case officer and requesting temporary accommodation. The list above is not exhaustive, and the officer will be required to support the Homelessness Prevention and Solutions Service to manage its front-line functions Knowledge Working knowledge of the Homelessness Reduction Act 2017 and Part V11 of the Housing Act 1996 (as amended) Knowledge of security of tenure Knowledge of welfare benefits and advice services including Domestic Abuse services Experience and Skills Experience of dealing with customers in person, telephone, and email Experience of working in housing advice/homelessness Ability to work independently and able to manage a workload and to prioritise urgent cases. Good communication skills both written and orally. Experience of using IT applications Any further questions please contact Mia for more information.
