Digital Waffle

Job Title: Infrastructure Engineer Location: Leicester, UK (Hybrid Working) Salary: £40,000 - £45,000 per annum We're looking for someone with a passion for technology and a solid understanding of both cloud and on-premise environments. You'll play a vital role in maintaining, supporting and optimising core systems that keep the business running efficiently and securely. Key Skills: Windows Server Azure Virtualisation The Role As part of a small but highly skilled team, you'll work across a broad range of technologies, supporting and improving enterprise-level infrastructure. Your day-to-day responsibilities will include: Supporting and maintaining Microsoft technologies (Exchange, Active Directory, SharePoint, Teams, Windows Server). Managing cloud-based solutions in Microsoft Azure. Administering virtualised environments using VMware. Assisting in the development and testing of disaster recovery and business continuity plans. Writing and maintaining automation scripts using PowerShell. Ensuring security best practices are followed across all infrastructure layers. About You We're looking for someone with strong problem-solving skills, a proactive mindset, and the confidence to work both independently and as part of a team. You'll ideally have experience across at least three of the key technical areas above, along with: A logical and analytical approach to troubleshooting. Excellent communication skills and attention to detail. The ability to adapt quickly in a fast-moving environment. A desire to stay current with new technologies and industry trends. If you're ready to join a collaborative and supportive team where you'll have real ownership and opportunities to grow, apply today - we'd love to hear from you.

Job Title: 2nd Line IT Support Engineer Location: Tamworth Salary: £38,000 - £42,000 We are seeking an experienced 2nd Line IT Support Engineer to provide advanced technical support across a fast-paced business environment. This role acts as an escalation point for 1st line support, taking ownership of complex incidents and ensuring issues are resolved efficiently with minimal disruption. You will play a key role in diagnosing root causes, resolving recurring problems, and supporting core infrastructure and business systems. Collaboration with the wider IT team is essential to maintain high service levels and continuously improve support operations. Key Responsibilities Act as the escalation point for 1st line support, managing complex or unresolved issues through to resolution Perform advanced troubleshooting across desktop, server, network, and cloud environments Identify root causes of recurring issues and implement long-term fixes Administer and support Microsoft 365 services, including Exchange Online, Teams, SharePoint, and Intune Manage identity and access across Active Directory and Entra ID (Azure AD) Support Conditional Access, MFA, security policies, and endpoint management Manage devices via Intune, including enrolment, compliance, and deployment Troubleshoot networking issues (DNS, DHCP, VPN, and connectivity) Support Windows Server environments, file services, and basic virtualisation Collaborate with 3rd line engineers on escalations, projects, and infrastructure improvements Identify opportunities to improve service quality and automate repetitive tasks Maintain accurate documentation and contribute to the knowledge base Assist with software deployments, patching, and system updates Provide on-site and remote support across multiple locations as required Ensure all work is logged and tracked within the ticketing system Support helpdesk operations during peak periods, including ticket triage and escalation Participate in an out-of-hours support rota where required Travel between sites when necessary, sometimes at short notice Maintain endpoint and identity security controls, ensuring compliance with security policies Assist in identifying and resolving security-related incidents Essential Skills & Experience 3-5 years' experience in a 2nd Line IT Support role Strong troubleshooting and problem-solving skills across a range of technologies Ability to take ownership of issues through to resolution, including root cause analysis Excellent communication skills, with the ability to engage technical and non-technical users Strong organisational and time management skills Full UK driving licence Technical Expertise: Microsoft 365 administration (Exchange Online, Teams, SharePoint) Intune (device enrolment, compliance policies, deployment) Active Directory and Entra ID (Azure AD) Conditional Access, MFA, and endpoint security controls Windows 10, Windows 11, and Windows Server Networking fundamentals (DNS, DHCP, VPN, connectivity troubleshooting) Server infrastructure support (file services, permissions, basic virtualisation) Experience with ITSM / ticketing systems Desirable Skills Experience in a multi-site environment Experience providing both on-site and remote support Exposure to warehouse or logistics environments Knowledge of virtualisation platforms (Hyper-V or VMware) Basic scripting skills (PowerShell) Exposure to Linux systems Relevant IT certifications (e.g., Microsoft, CompTIA)

Job Title: Infrastructure Manager Location: Tamworth Salary: £65k - £70k About the Role: We are seeking an experienced Group IT Infrastructure Manager to lead and develop a high-performing IT team supporting over 300 users across multiple sites. This is an exciting opportunity to drive strategic IT initiatives, manage infrastructure operations, and deliver impactful projects that shape the organisation's technology landscape. Key Skills & Experience: Networking: CCNA-level knowledge, Cisco, Fortinet, Rukus, VLANs, VPNs, firewalls. Hardware & Infrastructure: Microsoft Technologies Virtualization & Cloud Backup & DR Security & Compliance Operating Systems & Tools Certifications: Essential: MCSE, ITIL, CCNA or equivalent Desirable: CISSP or CompTIA Security+, ISO27001 experience, PRINCE2 Key Responsibilities Strategic Leadership & Collaboration: Lead and mentor a team of IT professionals, fostering a collaborative, service-focused culture. Work with departments to understand IT needs and provide proactive solutions. Offer IT expertise in management meetings to support organisational goals. Infrastructure & Operations Management Oversee daily IT operations, including servers, operating systems, and network infrastructure. Coordinate installations, upgrades, and maintenance of technology systems. Manage procurement and implementation of hardware and software. Ensure systems run smoothly through testing, troubleshooting, and performance improvements. WAN Infrastructure & Security Maintain reliable WAN connectivity across all sites. Implement security measures and proactively address vulnerabilities. Disaster Recovery & Business Continuity Develop and maintain disaster recovery plans and backup procedures. Regularly test Disaster Recovery (DR) and Business Continuity Plans (BCP) across sites. Project Management Lead large-scale infrastructure projects, including deployments, upgrades, and migrations. Align IT infrastructure plans with software and organisational roadmaps. Deliver projects on time and within budget. Budget & Vendor Management Manage annual IT budgets and ensure resources are used cost-effectively. Build and maintain strong vendor relationships, ensuring SLA compliance. Technology & Innovation Stay up to date with technology trends and best practices. Recommend and implement innovations to improve IT operations.

Job Title: Level 2 Support Engineer Salary: £30,000 - £35,000 Birmingham, Full-time - Hybrid I'm currently working with a growing organisation looking to bring in a Level 2 Support Engineer to join their IT team. This is a great opportunity for someone with solid infrastructure and Microsoft 365 support experience who enjoys troubleshooting complex issues and working across a variety of technologies. You'll be working as part of a collaborative IT team, providing second-line support across cloud, infrastructure, networking, and virtualisation platforms. Key Responsibilities Provide Level 2 support across IT infrastructure and cloud services Support and manage Microsoft 365 environments Assist with endpoint and device management via Intune Manage identity and access using Entra ID, MFA and conditional access Configure and maintain Veeam Backup & Replication Support virtualisation platforms (Hyper-V and/or VMware) Troubleshoot Remote Desktop Services and Azure Virtual Desktop environments Assist with patching and infrastructure updates Provide remote troubleshooting for technical incidents Maintain clear technical documentation Manage incidents and requests within an ITSM ticketing system Required Skills & Experience Microsoft 365 administration (including Defender, Intune, Entra ID) Experience with Veeam Backup & Replication Virtualisation experience (Hyper-V and/or VMware) Experience supporting Remote Desktop Services or Azure Virtual Desktop Strong troubleshooting experience across infrastructure environments Networking fundamentals, including: TCP/IP DNS & DHCP VLANs & VPNs Active Directory SFTP Understanding of SAN storage concepts Experience working with ITSM ticketing systems in high-volume environments Strong communication skills when working with both technical and non-technical users What We're Looking For A proactive problem-solver who enjoys diagnosing technical issues Someone comfortable working in a fast-paced support environment Strong documentation and communication skills A team player who enjoys learning new technologies

Role: Senior Project Manager - Regulatory Compliance (Contract) Location: UK (Remote) Duration: 3-6 months Rate: £300-£400 per day (Outside IR35) Start: ASAP We're working with a B2B tech business (CPaaS / software / telco space) that needs a Senior Project Manager to come in and take ownership of key regulatory and compliance-driven projects. This is a hands-on contract where you'll need to hit the ground running from day one, no hand-holding, just getting stuck in and delivering. What you'll be doing: Leading end-to-end delivery of regulatory/compliance projects Working closely with senior stakeholders across tech and business teams Managing timelines, risks, and dependencies in a fast-paced environment Driving structure and clarity across complex programmes What they're looking for: Proven experience as a Senior Project Manager in B2B tech environments (CPaaS, telecoms, or software) Strong track record delivering regulatory or compliance-focused projects Experienced contractor - comfortable coming into a new environment and making an immediate impact Confident stakeholder management across technical and non-technical teams Able to operate at pace and bring structure quickly

Account Manager Digital Waffle Newcastle Upon Tyne, England, United Kingdom (Hybrid) Account Manager - Newcastle Hybrid - £65,000 We're working with a growing company in the technology and digital solutions space, delivering data-driven and marketing-led services to a range of B2B clients. They're looking for an experienced Account Manager to help strengthen client relationships and drive revenue growth. You'll manage and grow a portfolio of accounts, working closely with clients to understand their needs and deliver tailored solutions that create long-term value. Key Responsibilities Build and maintain strong, long-term client relationships Identify upsell and cross-sell opportunities within existing accounts Deliver presentations, negotiate contracts, and manage the full account lifecycle Collaborate with internal teams to ensure successful campaign and project delivery Maintain accurate CRM data and pipeline visibility Stay up to date with market trends and competitor activity What We're Looking For 5+ years' experience in Account Management within a tech or cyber environment Strong communication, negotiation, and stakeholder management skills Commercially driven with a track record of hitting targets Highly organised with strong attention to detail Comfortable using CRM systems and Microsoft Office Able to work independently in a fast-paced environment What's on Offer Opportunity to join a growing, ambitious business in the tech/digital sector Clear scope to make an impact and drive results Supportive and collaborative team environment If you're looking to take ownership of key client relationships and play a central role in growth, apply now.

Access Control Engineer - Contract Location: Deeside, North Wales Type: Contract (project-based) Rate: Competitive day rate Role Summary We're looking for an experienced Access Control Engineer to support a contract in North Wales (Deeside area) . The ideal candidate will be fully confident in commissioning Paxton Net2 systems and handling all aspects of access control installation , from wiring to software setup. Key Responsibilities Commission and configure Paxton Net2 systems Install and test maglocks , readers, keypads, exit buttons, and break glass units Complete wiring and low-voltage cabling for access control setups Set up and manage user permissions via Net2 software Troubleshoot and resolve faults across hardware and software Ensure compliance with site safety and security standards Requirements Proven experience with Paxton Net2 commissioning Strong knowledge of electronic access control systems Ability to work independently and deliver to tight deadlines CSCS card or equivalent (preferred) Own tools and transport (essential) Based within reach of Deeside, North Wales What's on Offer Immediate start available Flexible contract terms Supportive project team Potential for repeat work on future contracts