Two Rivers Housing

Closing Date: Thursday 12th March 2026 Interview Date: Wednesday 25th March 2026 No agency help is required at this time. Come and make a real difference as our new Transformational Program Manager We re looking for an experienced project manager to lead delivery of our Data and Technology change program. You will introduce new ICT systems and processes across the organisation, giving our teams the tools they need to provide a high-quality service for our tenants. Working closely with our Assistant Director of Data and Technology, you will help deliver the organisation s strategic objectives, improving our team s experience with technology and helping them use data insights to work towards their goals. What you ll bring to the team: Building strong relationships with the project team and across the organisation, you ll help make sure changes are implemented smoothly. A strategic thinker, you will use your skills and experience to manage and deliver the project on time and within budget, keeping accurate records of decisions and progress, and providing reports to the board. As a line manager, you ll inspire your team to deliver their objectives and develop their skills. What we re looking for: Experience leading project teams to deliver large, complex transformation programmes, including ICT projects. Experience implementing organisation-wide resource planning and forecasting. Drive, enthusiasm, determination and a focus on delivering organisational goals. Proven ability to unite stakeholders with differing interests to plan and deliver outcomes as a cohesive team. Knowledge of procurement processes, Standing Orders and Financial Regulations. Resilience to maintain performance and decision-making under tight deadlines and pressure. Qualifications : Educated to degree level or equivalent qualification in relevant discipline through training or through extensive project management experience. Agile, PRINCE2 or equivalent Project Management Qualification. A good general standard of education inc. Maths and English. Relevant IT qualification or equivalent experience Full driving license Previous applicants need not apply

Closing Date: Thursday 12th March 2026 Interview Date: Wednesday 25th March 2026 No agency help is required at this time. Come and make a real difference as our new Transformational Program Manager Werelooking for an experiencedproject manager to leaddelivery of our Data and Technology change program click apply for full job details

Head of Customer Experience Newent, Gloucester £54,350 per annum Permanent, full time (37 hours per week) Come make a real difference as our Head of Customer Experience! Everyone should have a warm, safe, affordable home. As our Head of Customer Experience, youll help make sure we are meeting the needs of our tenants in Gloucestershire and the surrounding areas click apply for full job details

Head of Customer Experience Newent, Gloucester £54,350 per annum Permanent, full time (37 hours per week) Come make a real difference as our Head of Customer Experience! Everyone should have a warm, safe, affordable home. As our Head of Customer Experience, youll help make sure we are meeting the needs of our tenants in Gloucestershire and the surrounding areas click apply for full job details

Newent, Gloucester £79,758.05 per annum Permanent, Full time Come make a real difference as our Assistant Director of Assets Everyone should have a warm, safe, affordable home. As our Assistant Director of Assets, youll play a key role in helping us provide this for families in Gloucestershire and the surrounding area click apply for full job details

Come make a real difference as one of our Neighbourhood Managers! Everyone should have a warm, safe, affordable home. As part of our neighbourhood team, you'll play a starring role in making this a reality for thousands of people living in our communities. The housing team is the heartbeat of our organisation. As one of our Neighbourhood Managers, you'll act as a customer champion, advocating for our tenants and working with the wider team and external partners to get them the support they need. You'll work hard to makes sure our customers are supported and able to sustain their tenancies, build communities and makes sure our neighbourhoods are places where our tenants can thrive. Spending your days out and about in our communities, you'll be highly visible and the first point of contact for the tenants in your patch. You'll welcome tenants to their new home, completing the sign-up process and making sure they have everything they need to feel at home. It will be your job to really get to know our tenants, understand their needs and make sure their voices are heard across the organisation. What you'll bring to the team You'll be a true advocate for our tenants - building positive relationships and taking ownership of the issues and queries they raise with you. You'll work with the team and external partners to make sure these are resolved, and keeping tenants updated. You'll get to know the tenants in your patch and develop a deep understanding of their needs and the needs of the wider community, working together to prioritise and address these. As a true customer champion, you'll take a human-centric approach, implementing reasonable adjustments where required to make sure you are providing equitable services for our tenants. What we are looking for A customer champion that will fight to get our tenants the support that they need. Experienced in working in challenging customer facing situations, with excellent communication, diplomacy and customer service resolution and negotiation skills. Proven understanding and experience in delivering statutory housing services or similar services. The ability to listen and learn but most importantly to act on what you're hearing. About the team The housing team is the heartbeat of Two Rivers Housing. It is fundamental to everything we do and plays a key role in advocating for our tenants. Whether it's working with the wider team to get repairs or home improvements completed or reaching out to our local partners to find additional support - doing the right thing for our tenants is at the heart of everything this team does. We've listened to our tenants and heard what they need from the housing team now and in the future. Using this feedback, we've started to reshape the team to enable us to provide truly localised neighbourhood housing services. Our housing team are pretty amazing, and now we have some new exciting opportunities for people to come and join them! We have redesigned the service to allow us to have more time to be present in our neighbourhoods and really get to know our tenants. This will help us be more focussed on problem solving and nipping issues in the bud. It will also help us work more closely with other teams and partner organisations, for the benefit of our tenants and neighbourhoods. This means we have some great new roles to advertise over the next few weeks. So, if you're looking to make a real difference in your community and want to be part of a great team get in touch! We reserve the right to close this vacancy early depending on the number of applications we receive.