Two Rivers Housing

Multi Trade Operative - Carpentry Bias Newent, Gloucestershire £35,894.04 per annum Permanent, Full time, 40 hours a week Closing Date: 30th April 2026 We re looking for Multi Trade Operatives who want to make a difference and help deliver our purpose for warm, safe and affordable homes for our tenants. We recognise that no candidate will meet every desired requirement, so if your experience looks a little different and you think you can bring your great skills and can-do-attitude to the role, we d love to hear from you. You'll become a valued member of the Two Rivers repairs and maintenance team, providing a first-class property service delivery to our tenants. What you can expect: Uniform and tools to get the job done. Monthly pay, and an additional £202.50 out of hours allowance per on-call week + hours worked. 26 days holiday per year, rising to a maximum of 30 days (after each year of service), plus bank holidays. Van & Fuel card provided. Work mobile phone provided. Generous pension scheme arrangements. Life cover. Employee Assistance Programme. Ability to buy up to 5 days annual leave. Tool & Tea/Coffee allowance. Medicash health benefits. What you ll have A proven track record of working in Housing/Maintenance/Construction industry A relevant trade qualification and/or experience in relation to building maintenance and repairs A proven ability to diagnose/problem solve, undertake and complete work to high levels of quality and customer satisfaction A thorough understanding and commitment to health and safety A strong work ethic, knows what good looks like and the drive to complete work to an excellent standard without close supervision Is a people person with excellent customer service skills A valid UK driving licence We are keen to invite the best people to join us as soon as possible so we will be interviewing and hiring on an ongoing basis. We might close the advert early if we find the right candidates.

Cleaner Newent, Gloucestershire £14,026.43 per annum Permanent, Part Time (20 hours per week) Closing Date - 30th April Join our cleaning team and make a real difference! Everyone should have a warm, safe, affordable home. As part of our cleaning team, you will help keep shared spaces well looked after for our tenants and teams. Working across our different locations in Gloucestershire and the Forest of Dean, you ll bring care and attention to help make each space something to be proud of. What you ll bring to our team Working on your own and with the team, you ll spend your time out about in our communities cleaning and checking areas. You ll keep a record as you go and report any issues that you spot. Following health and safety instructions and regulations, you ll provide a high-quality service including dusting, sweeping, vacuuming, mopping, and restroom cleaning. What we re looking for Awareness of cleaning chemicals and materials Ability to follow job and safety instruction Follow all COSHH regulations Follow all health and safety regulations Time Management

Head of Customer Experience Newent, Gloucester £54,350 per annum Permanent, full time (37 hours per week) Come make a real difference as our Head of Customer Experience! Everyone should have a warm, safe, affordable home. As our Head of Customer Experience, youll help make sure we are meeting the needs of our tenants in Gloucestershire and the surrounding areas click apply for full job details

Head of Customer Experience Newent, Gloucester £54,350 per annum Permanent, full time (37 hours per week) Come make a real difference as our Head of Customer Experience! Everyone should have a warm, safe, affordable home. As our Head of Customer Experience, youll help make sure we are meeting the needs of our tenants in Gloucestershire and the surrounding areas click apply for full job details

Newent, Gloucester £79,758.05 per annum Permanent, Full time Come make a real difference as our Assistant Director of Assets Everyone should have a warm, safe, affordable home. As our Assistant Director of Assets, youll play a key role in helping us provide this for families in Gloucestershire and the surrounding area click apply for full job details

Come make a real difference as one of our Neighbourhood Managers! Everyone should have a warm, safe, affordable home. As part of our neighbourhood team, you'll play a starring role in making this a reality for thousands of people living in our communities. The housing team is the heartbeat of our organisation. As one of our Neighbourhood Managers, you'll act as a customer champion, advocating for our tenants and working with the wider team and external partners to get them the support they need. You'll work hard to makes sure our customers are supported and able to sustain their tenancies, build communities and makes sure our neighbourhoods are places where our tenants can thrive. Spending your days out and about in our communities, you'll be highly visible and the first point of contact for the tenants in your patch. You'll welcome tenants to their new home, completing the sign-up process and making sure they have everything they need to feel at home. It will be your job to really get to know our tenants, understand their needs and make sure their voices are heard across the organisation. What you'll bring to the team You'll be a true advocate for our tenants - building positive relationships and taking ownership of the issues and queries they raise with you. You'll work with the team and external partners to make sure these are resolved, and keeping tenants updated. You'll get to know the tenants in your patch and develop a deep understanding of their needs and the needs of the wider community, working together to prioritise and address these. As a true customer champion, you'll take a human-centric approach, implementing reasonable adjustments where required to make sure you are providing equitable services for our tenants. What we are looking for A customer champion that will fight to get our tenants the support that they need. Experienced in working in challenging customer facing situations, with excellent communication, diplomacy and customer service resolution and negotiation skills. Proven understanding and experience in delivering statutory housing services or similar services. The ability to listen and learn but most importantly to act on what you're hearing. About the team The housing team is the heartbeat of Two Rivers Housing. It is fundamental to everything we do and plays a key role in advocating for our tenants. Whether it's working with the wider team to get repairs or home improvements completed or reaching out to our local partners to find additional support - doing the right thing for our tenants is at the heart of everything this team does. We've listened to our tenants and heard what they need from the housing team now and in the future. Using this feedback, we've started to reshape the team to enable us to provide truly localised neighbourhood housing services. Our housing team are pretty amazing, and now we have some new exciting opportunities for people to come and join them! We have redesigned the service to allow us to have more time to be present in our neighbourhoods and really get to know our tenants. This will help us be more focussed on problem solving and nipping issues in the bud. It will also help us work more closely with other teams and partner organisations, for the benefit of our tenants and neighbourhoods. This means we have some great new roles to advertise over the next few weeks. So, if you're looking to make a real difference in your community and want to be part of a great team get in touch! We reserve the right to close this vacancy early depending on the number of applications we receive.