ST Selection

About the job Project Engineer Flex / National Role £50-55k + Company Vehicle We have an exciting opportunity for a Project Engineer to lead client projects from initial site survey to installation and client final sign off across the UK. The company have had recent and substantial investment which is helping to drive the growth and offers a massive opportunity for the right individual to work on projects within the Cold storage and Refrigeration industry. What You ll Get £50-55k basic (dependant on experience) Fully expensed company vehicle Pension scheme Career progression & professional development Supportive team culture & great work-life balance Role & Responsibilities Conducting pre-sale site surveys at customer sites Carrying out final survey prior to committed order Liaising with the internal and external stakeholders Producing documentation of all aspects of projects including drawing rev control Providing technical support and feedback to the manufacturing plant in the UK Overseeing health & safety and quality control measures on site Liaising with subcontractors, clients and transport team Assisting with management of Key UK accounts Source and retain appropriate sub-contractors/partners Ensure that process improvements and innovation are delivered in a collaborative manner Skills & Experience Required Experience in generating engineering drawings On site experience Experience of managing sub-contractors Project management experience Previous refrigeration experience advantageous Excellent communication skills Proficient with the use of the Microsoft Office Self-motivated, flexible and able to work on own initiative Good track record in meeting targets

Join the team of a respected national company that supplies specialist equipment to the construction industry. Our client has a great reputation in the industry and is seeking an enthusiastic, experienced, and flexible all-rounder to work as part of a busy hire desk team within a supportive and friendly company. About the job Hire Desk Controller Leeds £28-34k Depot Based What You ll Get £28-34k salary Excellent additional benefits 25 days holiday + Bank Holiday Career progression & professional development opportunities Role & Responsibilities First point of contact for customer enquiries Responsible for receiving orders and collections of equipment. Calculating and supply of quotes Planning transport for deliveries and collections To proactively work with all departments Dealing with damages and calculating costs. Full training on product range will be given. Skills & Experience Required Hire desk experience is desirable but not essential Strong organisational and problem-solving skills Excellent written and verbal communication skills Office based customer service and admin experience

Join the team of a respected national company that supplies specialist equipment to the construction industry. Our client has a great reputation in the industry and is seeking an enthusiastic, experienced, and flexible all-rounder to work as part of a busy hire desk team within a supportive and friendly company. About the job Hire Desk Controller Harpenden £28-32k Depot Based What You ll Get £28-32k salary Excellent additional benefits 25 days holiday + Bank Holiday Career progression & professional development opportunities Role & Responsibilities First point of contact for customer enquiries Responsible for receiving orders and collections of equipment. Calculating and supply of quotes Planning transport for deliveries and collections To proactively work with all departments Dealing with damages and calculating costs. Full training on product range will be given. Skills & Experience Required Hire desk experience is desirable but not essential Strong organisational and problem-solving skills Excellent written and verbal communication skills Office based customer service and admin experience

Company - Construction/Engineering Specialist Job Title - Service Desk Manager Location - Dartford Salary - £40k - £45k (Depending on experience) We have a new exciting for an experienced Service Desk Manager to join a growing company located in the Dartford area. The successful candidate will lead the companies support teams, ensuring consistently excellent customer service, SLA compliance, and optimal utilisation of technical resources-maintaining average SLA compliance of better than 95%, PPM adherence of 90%, first time fix rate of better than 75% and with a target engineer utilisation of at least 85%. Key Responsibilities Operational Management & SLA Oversight Ensure timely resolution of customer queries and incidents, consistently meeting or exceeding agreed SLAs. Monitor key performance metrics (e.g., first response time, resolution time, customer satisfaction) to drive continuous improvement. Resource & Utilisation Planning Maintain engineer utilisation at or above an average of 85% through accurate forecasting, dynamic scheduling, load balancing, and capacity planning. Team Leadership & Performance Recruit, train, mentor, and evaluate your team. Provide coaching, performance reviews, and career development paths to build a motivated and effective team. Process Governance & Continuous Improvement Design, document, and optimise service desk processes. Conduct regular assessments (SWOT, gap analysis) to identify and implement improvements. Reporting & Stakeholder Alignment Produce and present regular performance and utilisation reports to senior leadership. Engage with internal teams to align support delivery with business goals and drive operational improvements. Customer Service Excellence Ensure team delivers timely, clear, courteous, and jargon-free communication. Take ownership of escalated or sensitive cases to maintain customer trust and satisfaction. Tools & Budget Management Oversee service desk tools (scheduling board, knowledge base, dashboards), manage licence and vendor relationships, and ensure cost-effective operations. Required Skills & Experience Proven leadership experience in managing busy service desk or support operations, ideally within technical or engineering environments. Strong understanding of Service Desk Management with experience applying incident, problem, change, and service-level management processes. Demonstrated success in meeting SLAs and managing resource utilisation efficiently. Excellent communicator-adept at managing internal and customer-facing interactions. Proficient in setting and analysing KPIs and performance metrics; experienced with service desk platforms. Skilled in creating process documentation and driving continual improvement. Budgeting and vendor management experience to oversee tools/licenses within business constraints. Customer-focused mindset with the ability to manage escalations and drive satisfaction.