ST Selection

Company National Plant and Tool Hire Company Job Title Hire Controller Location Tring Salary up to £31,500 / annum + bonuses Hours 8.00am-5.00pm Monday to Friday We have an exciting opportunity for a Hire Desk Controller to join the team of a national company that supplies specialist equipment to the construction industry. Our client has a great reputation in the industry and is seeking an enthusiastic, experienced, and flexible all-rounder to work as part of a busy hire desk team within a supportive company. Experience within the hire industry isn't essential, and candidates with an office based customer service/ admin experience will be considered. The main parts of the role include: Role: First point of contact for customer enquiries Responsible for receiving orders and collections of equipment. Calculating and supply of quotes Planning transport for deliveries and collections To work proactively with all departments Dealing with damages, calculating costs, liaising with customers regarding damages and ensuring payment is received Full training on product range will be given

We are recruiting for a Part Time Bookkeeper for our client based in the Walsall area. You will need experience and understanding of bookkeeping within the construction sector to be considered for this role. This is a fantastic and flexible role, working in a relaxed and friendly environment. Company - Established manufacturing/ joinery company Job Title - Part Time Bookkeeper Salary - up to £25K (dependent on number of hours worked) Hours - 20-25 hours per week (flexible for the right person) Main duties: Recording income and expenditure using the Xero system. Quarterly VAT returns Running small payroll - weekly and monthly paid staff/ sub-contractors. Credit control chasing payment from building contractors. Submitting end of year figures to the Chartered Accountants who generate annual accounts. Working closely with the external accountants. Generating monthly income and expenditure reports. Setting up invoice payments. Dealing with employee and subcontractor tax queries. Requirements: Previous bookkeeping experience within a small to medium sized construction related business. Experience of using Bookkeeping packages designed for small businesses. Payroll/ HR experience desirable but not essential. Flexibility to attend team meetings.

We are recruiting for an experienced Workshop Manager for our client based in the Ashton In Makerfield area. Details below: Job Title: Workshop Manager Location: Ashton In Makerfield Salary: £50-52K Hours - 8am-5pm Monday to Friday Working for a supportive team within a growing business, this is a hands on role, managing a team of 8 people. You will manage and develop the fabrication workshop to optimise productivity whilst supporting the management of their repair processes. You will need previous experience in a fabrication environment, be competent in MIG and MMA welding, and have the the ability to read and interpret technical drawings. Main Duties: Lead, motivate and develop the team to achieve high performance Manage the throughput of work instruction and materials Maintain control over overtime and non-productive hours Ensure the teams are up to date with all relevant training and certification Maintain rigorous Health and Safety standard within the workshop zone Support in the assessment of repairs, advice on repair practices, assistance with repair backlogs, potential fabrication costs and solutions Provide work instruction to the welding team and administrator Provide well documented cost information to finance and payroll Support Procurement in the inspection of equipment for compliance with quality standards Provide workshop performance information to Head of Fleet & Pricing Build relationships with Engineers, GM s and other workshops to ensure the value of the unit is maximised Work with contracting to facilitate timely and cost-effective solutions to installation problems Requirements: Experience in a fabrication/ welding environment HNC / HND education FLT licence Experienced flame cutter and grinder Ability to read and interpret technical drawings Competent in MIG and MMA welding .

Company - Construction/Engineering Specialist Job Title - Service Desk Manager Location - Dartford Salary - £40k - £45k (Depending on experience) We have a new exciting for an experienced Service Desk Manager to join a growing company located in the Dartford area. The successful candidate will lead the companies support teams, ensuring consistently excellent customer service, SLA compliance, and optimal utilisation of technical resources-maintaining average SLA compliance of better than 95%, PPM adherence of 90%, first time fix rate of better than 75% and with a target engineer utilisation of at least 85%. Key Responsibilities Operational Management & SLA Oversight Ensure timely resolution of customer queries and incidents, consistently meeting or exceeding agreed SLAs. Monitor key performance metrics (e.g., first response time, resolution time, customer satisfaction) to drive continuous improvement. Resource & Utilisation Planning Maintain engineer utilisation at or above an average of 85% through accurate forecasting, dynamic scheduling, load balancing, and capacity planning. Team Leadership & Performance Recruit, train, mentor, and evaluate your team. Provide coaching, performance reviews, and career development paths to build a motivated and effective team. Process Governance & Continuous Improvement Design, document, and optimise service desk processes. Conduct regular assessments (SWOT, gap analysis) to identify and implement improvements. Reporting & Stakeholder Alignment Produce and present regular performance and utilisation reports to senior leadership. Engage with internal teams to align support delivery with business goals and drive operational improvements. Customer Service Excellence Ensure team delivers timely, clear, courteous, and jargon-free communication. Take ownership of escalated or sensitive cases to maintain customer trust and satisfaction. Tools & Budget Management Oversee service desk tools (scheduling board, knowledge base, dashboards), manage licence and vendor relationships, and ensure cost-effective operations. Required Skills & Experience Proven leadership experience in managing busy service desk or support operations, ideally within technical or engineering environments. Strong understanding of Service Desk Management with experience applying incident, problem, change, and service-level management processes. Demonstrated success in meeting SLAs and managing resource utilisation efficiently. Excellent communicator-adept at managing internal and customer-facing interactions. Proficient in setting and analysing KPIs and performance metrics; experienced with service desk platforms. Skilled in creating process documentation and driving continual improvement. Budgeting and vendor management experience to oversee tools/licenses within business constraints. Customer-focused mindset with the ability to manage escalations and drive satisfaction.