ST Selection

We are recruiting a Part Time Bookkeeper/ Accounts Assistant for our client, an independent design company based in the Tamworth area. This is a fantastic and flexible role, working in a relaxed and friendly environment. You will need experience and understanding of bookkeeping and ideally have some knowledge of import/ export to be considered for this role. About the Job Location: Tamworth Salary: £17-20 per hour Hours: 20-25 hours per week Monday to Thursday Role & Responsibilities Customer invoicing Purchase ledger Dealing with supplier payments Dealing with foreign payments Online banking Daily use of Sage Line 50 accounts system Producing reports and records on MS Excel Requirements Minimum of 5 years bookkeeping experience Experience of Sage Line 50 accounts system Strong skills on MS Excel Experience of import/ export (desirable)

We are recruiting a Junior Accounts Administrator for our client, an independent design company based in the Tamworth area. This is an exciting role, working in a relaxed and friendly environment. You will need experience in an office admin or customer services background, strong IT skills and a confident and vibrant personality to be considered for this position. About the job Junior Account Administrator Tamworth £25-27K Monday to Thursday 8.30am-5.30pm, Friday 8.30am-1.00pm Role & Responsibilities Customer services Processing orders Fast paced administration duties Dealing with suppliers in the UK and Far East Liaising with internal colleagues Requirements Experience of office administration and customer services Using a range of IT systems - must be proficient on MS systems Strong work ethic, you will need to be extremely organised Must have an interest/ passion for fashion and homewares Own transport

Company - Construction/Engineering Specialist Job Title - Service Desk Manager Location - Dartford Salary - £40k - £45k (Depending on experience) We have a new exciting for an experienced Service Desk Manager to join a growing company located in the Dartford area. The successful candidate will lead the companies support teams, ensuring consistently excellent customer service, SLA compliance, and optimal utilisation of technical resources-maintaining average SLA compliance of better than 95%, PPM adherence of 90%, first time fix rate of better than 75% and with a target engineer utilisation of at least 85%. Key Responsibilities Operational Management & SLA Oversight Ensure timely resolution of customer queries and incidents, consistently meeting or exceeding agreed SLAs. Monitor key performance metrics (e.g., first response time, resolution time, customer satisfaction) to drive continuous improvement. Resource & Utilisation Planning Maintain engineer utilisation at or above an average of 85% through accurate forecasting, dynamic scheduling, load balancing, and capacity planning. Team Leadership & Performance Recruit, train, mentor, and evaluate your team. Provide coaching, performance reviews, and career development paths to build a motivated and effective team. Process Governance & Continuous Improvement Design, document, and optimise service desk processes. Conduct regular assessments (SWOT, gap analysis) to identify and implement improvements. Reporting & Stakeholder Alignment Produce and present regular performance and utilisation reports to senior leadership. Engage with internal teams to align support delivery with business goals and drive operational improvements. Customer Service Excellence Ensure team delivers timely, clear, courteous, and jargon-free communication. Take ownership of escalated or sensitive cases to maintain customer trust and satisfaction. Tools & Budget Management Oversee service desk tools (scheduling board, knowledge base, dashboards), manage licence and vendor relationships, and ensure cost-effective operations. Required Skills & Experience Proven leadership experience in managing busy service desk or support operations, ideally within technical or engineering environments. Strong understanding of Service Desk Management with experience applying incident, problem, change, and service-level management processes. Demonstrated success in meeting SLAs and managing resource utilisation efficiently. Excellent communicator-adept at managing internal and customer-facing interactions. Proficient in setting and analysing KPIs and performance metrics; experienced with service desk platforms. Skilled in creating process documentation and driving continual improvement. Budgeting and vendor management experience to oversee tools/licenses within business constraints. Customer-focused mindset with the ability to manage escalations and drive satisfaction.