Keoghs LLP

The Technical Supervisor will support the team to meet objectives and deliver their work standards as agreed in the client's SLA, while maintaining the commercial benefit to Keoghs. The Team Leader will also maintain a small caseload of mixed disease cases whilst providing supervision, technical support and training to their team. Key Responsibilities Plan and distribute workload across the team, paying appropriate attention to individual team member's current capability, to ensure the timely and profitable completion of cases. Provide supervision and technical support to their team, enabling individuals to continue to progress in role. Ensure compliance with benchmarks set by Keoghs and by clients whilst driving quality of delivery. Identify and implement appropriate learning activities to ensure the achievement of appropriate authority levels and the ongoing development of all team members. Act as the first point of contact for client complaints, taking action to resolve issues as swiftly and effectively as possible. Complete projects and process updates in order to improve current operating practices or to address specific client issues. To ensure compliance with the SRA Standards & Regulations. Skills, Knowledge & Expertise Experience in the file handing of disease claims with a handling authority of £100k. Technical knowledge of a NIHL Claims. Proficient in all stages of both the pre litigation and litigation process of disease claims. Demonstrate some prior experience of: Successfully leading a project or a team to deliver on outcomes in insurance/legal sector (Desirable). Developing others through identifying learning requirements and gaps and formulating plans to improve performance/capability. Proficient in MS Office (word and excel in particular) and experience of using a Case/Claims Management system. Due to the nature of this position, this role requires candidates to be a sole British National or dual national with one part being British, with no restrictions on working in the UK. Due to the national security requirements of this position, candidates must hold British Citizenship to be eligible to apply. Job Benefits Davies Incentive Plan 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days) Family Cover Private Medical Insurance (Bupa) Simply Health Care Cash Plan WeCare - 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing Death in Service Critical Illness Cover PHI/Income Protection (Private health insurance) Pension Contribution based 5% Employee / 3% Employer Employee Resource Groups Employee Volunteering Programme Cycle to Work Scheme Tech Scheme Season Ticket Loan Gym Flex Access to Online Discount Sites Discounted Gourmet Society Membership Discounted Tickets for Merlin Attractions nationwide Discounts at local retail outlets after successfully completing probation

The Technical Supervisor/Lead File Handler will lead the team to meet the technical development objectives set for the team and each individual within the team. The Technical Supervisor's role will involve providing supervision, technical support and training to the team. The Team Supervisor will also maintain a caseload of MOD NIHL matters. Key Responsibilities Provide supervision, training and technical support to their team. To continue to handle a reduced caseload. Ensure compliance with benchmarks set by Keoghs and by clients whilst driving settlement and ensuring quality of delivery Identify and implement appropriate learning activities to ensure the achievement of appropriate authority levels and the ongoing development of all team members. Ensure effective communication with the team at all times Assist with reviewing client complaints, taking action to resolve issues as swiftly and effectively as possible Complete projects and process updates in order to improve current operating practices or to address specific client issues. To ensure compliance with the SRA Code of Conduct 2019 Skills, Knowledge & Expertise The successful applicant will ideally have the following skills: Qualified Solicitor Experience in the file handing of disease claims (Essential) Technical sign-off on litigated NIHL matters £150K FA 250K HA (Essential) Proficient in all stages of the litigation process of disease claims (Essential) Excellent listening and verbal communication skills Demonstrate some prior experience of Successfully leading a project or a team to deliver on outcomes in insurance/legal sector (Desirable) Developing others through identifying learning requirements and gaps and formulating plans to improve performance/capability (Desirable) Proficient in MS Office (word and excel in particular) and experience of using a Case/Claims Management system. Job Benefits Davies Incentive Plan 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days) Simply Health Care Cash Plan WeCare - 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing Death In Service - after 1 years' service Pension Contribution based 5% Employee / 3% Employer Employee Resource Groups Employee Volunteering Programme Cycle to Work Scheme Tech Scheme Season Ticket Loan Gym Flex Access to Online Discount Sites Discounted Gourmet Society Membership Discounted Tickets for Merlin Attractions nationwide Discounts at local retail outlets after successfully completing probation.

The Lead Fee Earner will handle own caseload within the Military Disease department, specialising in NIHL claims (noise induced hearing loss claims) and potentially other disease cases. To manage and progress claims in accordance with appropriate strategies to secure desired outcomes at appropriate levels of profitability. Key Responsibilities Reviewing documents and preparing reports Developing an assistant fee earner Dealing with disclosure Reviewing evidence (Including records) Conducting investigations with Insured / obtaining witness statements Instructing Experts Attending conferences and Trials Dealing with routine correspondence Court appointments Liaising with and taking instructions from Insurers and Insureds Ensure adherence to Court timetables To ensure compliance with the SRA Standards & Regulations Adhere to the Keoghs Values. Skills, Knowledge and Expertise Technically proficient in dealing with NIHL disease cases as a minimum. Other short tail disease experience would be desirable. Effective negotiator Ability to use own initiative Good listening and verbal communication skills Ability to maintain concentration and pay attention to detail Ability to self-organise and self-prioritise Ability to work under pressure and to target An enthusiastic and hardworking individual Good level of IT skills. Benefits Davies Incentive Plan 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days) Family Cover Private Medical Insurance (Bupa) - will automatically be at single cover level but can opt into family option within first month of joining. Simply Health Care Cash Plan WeCare - 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing Death in Service Critical Illness Cover PHI/Income Protection (Private health insurance) Pension Contribution based 5% Employee / 3% Employer Employee Resource Groups Employee Volunteering Programme Cycle to Work Scheme Tech Scheme Season Ticket Loan Gym Flex Access to Online Discount Sites Discounted Gourmet Society Membership Discounted Tickets for Merlin Attractions nationwide Discounts at local retail outlets after successfully completing probation

The Technical Supervisor will lead the team to meet the technical development objectives set for the team and each individual within the team. The Technical Supervisor's role will involve providing supervision, technical support and training to the team. The Team Supervisor will also maintain a caseload of MOD NIHL matters. Key Responsibilities Provide supervision, training and technical support to their team. To continue to handle a reduced caseload. Ensure compliance with benchmarks set by Keoghs and by clients whilst driving settlement and ensuring quality of delivery Identify and implement appropriate learning activities to ensure the achievement of appropriate authority levels and the ongoing development of all team members. Ensure effective communication with the team at all times Assist with reviewing client complaints, taking action to resolve issues as swiftly and effectively as possible Complete projects and process updates in order to improve current operating practices or to address specific client issues. To ensure compliance with the SRA Code of Conduct 2019 Skills, Knowledge & Expertise The successful applicant will ideally have the following skills: Experience in the file handing of disease claims (Essential) Technical sign-off on litigated NIHL matters from one hundred and fifty thousand FA, two hundred and fifty thousand HA (Essential) Proficient in all stages of the litigation process of disease claims (Essential) Excellent listening and verbal communication skills Demonstrate some prior experience of Successfully leading a project or a team to deliver on outcomes in insurance/legal sector (Desirable) Developing others through identifying learning requirements and gaps and formulating plans to improve performance/capability (Desirable) Proficient in MS Office (word and excel in particular) and experience of using a Case/Claims Management system. Job Benefits Davies Incentive Plan 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days) Simply Health Care Cash Plan WeCare - 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing Death In Service - after 1 years' service Pension Contribution based 5% Employee / 3% Employer Employee Resource Groups Employee Volunteering Programme Cycle to Work Scheme Tech Scheme Season Ticket Loan Gym Flex Access to Online Discount Sites Discounted Gourmet Society Membership Discounted Tickets for Merlin Attractions nationwide Discounts at local retail outlets after successfully completing probation.

? Shape the Future of Complex Injury Law at Keoghs We're looking for an ambitious and inspiring Senior Associate / Lead Lawyer to join our Complex Injury team in Birmingham . This is a standout opportunity to step into a leadership role where you will lead, develop and grow a high-performing team , while handling a stimulating caseload of high-value claims. At Keoghs, you'll be empowered to build your reputation , strengthen client relationships, and play a key role in developing both the team and our wider business. What You'll Be Doing As Lead Lawyer, you'll combine technical excellence with people leadership and client development , making a real impact across the firm. Your key responsibilities will include: Leading, motivating and developing a team of complex injury lawyers (2 direct reports initially, with scope to grow) Managing a caseload of complex injury claims, primarily RTA with some EL/PL exposure Handling large loss cases (250thousand - 1M+), supported by a Technical Director Advising clients on indemnity, liability, quantum and claims strategy Building and strengthening relationships with key insurance clients and senior claims handlers Developing your profile and supporting business development and client growth Delivering training internally and to clients Attending court hearings, trials and settlement conferences Driving team performance through objective setting, regular reviews, and development plans Supporting recruitment and team expansion as the function grows Ensuring compliance with SRA regulations and firm processes What we're looking for Technical Expertise: Qualified Solicitor with strong Defendant RTA experience Proven track record handling high-value complex injury claims Experience managing cases 250thousand - 1M+ Confident in advocacy Leadership Capability: Proven ability to lead, inspire and develop a team Strong communicator, able to deliver feedback and support performance effectively Passionate about people development, wellbeing and engagement Skilled at delegation and workload management Core Skills: Confident, proactive and driven Excellent communication and client relationship skills Strong analytical and decision-making abilities Commercially aware with business development acumen Highly organised, with the ability to prioritise and meet deadlines Why Join Keoghs? This is more than just a legal role - it's a chance to shape a team, build client relationships and develop your leadership career in a firm that values innovation and collaboration. You'll be joining a business that is committed to your growth, success and long-term career development . ? Ready to Lead? If you're ready to take the next step in your career and make a meaningful impact in a high-performing, forward-thinking team, we'd love to hear from you. Job Benefits Davies Incentive Plan 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days) Private Medical Insurance ( Bupa) - will automatically be at single cover level but can opt into family option within first month of joining. Simply Health Care Cash Plan WeCare - 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing Death in Service Critical Illness Cover PHI/Income Protection ( Private health insurance) Pension Contribution based 5% Employee / 3% Employer Cycle to Work Scheme Tech Scheme Season Ticket Loan Gym Flex Access to Online Discount Sites Discounted Gourmet Society Membership Discounted Tickets for Merlin Attractions nationwide Discounts at local retail outlets after successfully completing probation

Keoghs LLP is one of the leading insurance law firms in the UK and the most dynamic in its sector. We now have an exciting opportunity for a talented insurance lawyer within the Property Risks & Coverage Team. This role will be based in one of our regional offices in Bolton, Birmingham or Bristol and the successful candidate will lead a team specialising in the handling a range of subrogated property recovery files, typically between £10,000 and £100,000. You will handle your own case of load of property recovery files, valued between £100,000 and £500,000, which will deal with a wide range of perils (fires, floods, impacts, product liability) from a selection of the team's well known insurers. In addition, this is a role which involves the line management of a team so someone with the highest levels of people leadership skills will succeed in this role. Financial management skills and operational expertise are required as the team will be expected to deliver against budgets and quality service standards. This is a technical and at times client-facing role for a well-rounded lawyer, so you will have a keen interest in building client relationships through performance delivery and reporting alongside the delivery of training and mentoring as well as in delivering first class legal solutions to complex problems. The team regularly delivers training seminars and workshops to various insurer clients and their supply chain, and the ideal candidate will have an interest and proven track record in client development and show a willingness to assist in the preparation and delivery of seminars on technical legal issues. Key Responsibilities Initial review/report to include consideration of funding Investigating evidential matters, gathering evidence in order to establish cause of action Conducting investigations with third parties Instructing counsel and experts Legal research Drafting generally Attending conferences and trials with counsel Dealing with routine correspondence Liaising with lay and insurer clients Engaging in settlement negotiations including consideration of and the drafting of Part 36 offers Preparing pre-action and interim applications Driving the litigation process Assisting with ADR (including Joint Settlement Meetings and mediation) Court appointments Conducting advocacy by telephone and in person From a people perspective you will support the BUD in: The management of a team in terms of service delivery and personal professional development which will include technical supervision; In ensuring that all members of the team have appropriate objectives in place and are measured against them in accordance with Keoghs performance management processes; In the recruitment and retention of personnel into the wider PRC team in order to maintain profitability and the ideal operating model; feeding into the PRC talent pipeline; In the effective, fair and transparent application of Keoghs people processes and procedures; By communicating in a clear, concise and engaging way to promote morale & motivation and in the giving of feedback. From a sales/BD perspective, you will support the sales pipeline in: The day-to-day management of a nominated account(s) The preparation and delivery of client MI The preparation and delivery of client training events The preparation and delivery of performance reports Skills, Knowledge and Expertise • Qualified solicitor or equivalent with relevant technical capability • Minimum of 3 years Claimant property litigation experience • Experience of running a case load• A working knowledge and understanding of delivery of client KPIs• We are also prepared to consider applications at Partner, Senior Associate, Legal Director or Associate level. Benefits Davies Incentive Plan 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days) Family Cover Private Medical Insurance (Bupa) - will automatically be at single cover level but can opt into family option within first month of joining. Simply Health Care Cash Plan WeCare - 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing Death in Service Critical Illness Cover PHI/Income Protection (Private health insurance) Pension Contribution based 5% Employee / 3% Employer Employee Resource Groups Employee Volunteering Programme Cycle to Work Scheme Tech Scheme Season Ticket Loan Gym Flex Access to Online Discount Sites Discounted Gourmet Society Membership Discounted Tickets for Merlin Attractions nationwide Discounts at local retail outlets after successfully completing probation

The purpose of this role is to support the delivery of technical excellence in Legacy by undertaking technical audits and providing constructive feedback and mentoring to the file handling teams, identifying trends and training needs and supporting the technical development of our Legacy Lawyers. The auditor will do that by undertaking audits within the unit in order to: Assess file handling performance against, and in line with, internal technical standards. Identifying recommended actions for the current file handling team and delivering constructive feedback to the teams to develop their technical skills. Assist in bespoke file audits upon request of the unit Technical Directors and/or Business Unit Directors Giving feeding arising from client contractual Service Level Agreement (SLA) audits (undertaken by others) Identify and assess areas of financial leakage or other risks for the business Identify and communicate (orally and in written report format) clear and constructive feedback and recommendations for remedial actions arising from your audit Prepare timely (oral and written) reports to Technical Director/Operations Director on the audit findings of individual, teams and unit performance along with recommendations within a clear and appropriate action plan to enhance the technical ability of the team and/or remedial action required Contribute to the continual development and improvement of Legacy's technical performance levels by Identifying common trends within audit findings Recommending and where appropriate contributing to training and upskilling of individuals Providing constructive feedback and mentoring to individuals or teams Identifying quality issues and providing technical input into the incident reporting process Key Responsibilities Generic Familiarity with client guidelines and required service level agreements To ensure compliance with client SLA's Attention to detail Identification of incorrect actions taken on files Trend analysis Writing reports Technical Reviewing documents and assessment of evidence in Military Deafness NIHL Claims Identification and assessment of strategy in Military Deafness Claims Identification and assessment of required investigative actions Reserving of NIHL Claims - to include Ogden Skills, Knowledge & Expertise Has an understanding of NIHL Claims (experience of military deafness claims is not essential) Has experience of running a NIHL caseload Clear and effective communicator Ability to write reports Ability to work under pressure and to target Ability to self-organise and self-prioritise Ability to maintain concentration and pay attention to detail Ability to remain calm under pressure Ability to remain fair and objective at all times Good level of IT skills In order to support the delivery of technical excellence in Legacy, the ability to provide constructive feedback and engage in effective communication with sensitivity is absolutely key. Excellent soft skills are required to ensure the teams see the process as a development opportunity.Due to the nature of this position, this role requires candidates to be a sole British National or dual national with one part being British, with no restrictions on working in the UK. Due to the national security requirements of this position, candidates must hold British Citizenship to be eligible to apply. Job Benefits Davies Incentive Plan 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days) Simply Health Care Cash Plan WeCare - 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing Death In Service - after 1 years' service Pension Contribution based 5% Employee / 3% Employer Employee Resource Groups Employee Volunteering Programme Cycle to Work Scheme Tech Scheme Season Ticket Loan Gym Flex Access to Online Discount Sites Discounted Gourmet Society Membership Discounted Tickets for Merlin Attractions nationwide Discounts at local retail outlets After successfully completing probation

Is it time to open new doors in your legal journey? If so we are seeking a Motor Claims Handler to effectively manage a portfolio of litigated quantum-disputed Fast Track files independently. The role Motor Claims Handler will handle cases efficiently and proactively whilst utilising effective telephone negotiation techniques to obtain the appropriate settlement. The role is a perfect opportunity for someone wanting to extend their litigated file handling experience beyond the Small Claims Track and into personal injury work. Key Responsibilities • Independent management of a caseload of Fast Track quantum cases, including effective planning and organising of the workload to ensure Court deadlines are met.• Delivery of agreed performance targets and quality standards• Analysis of the available evidence to create an initial case strategy on quantum.• Undertake effective telephone discussions and negotiations with the client, Defendant, third party insurer and third party Solicitors to pursue the efficient and appropriate settlement of cases and apportionment of costs • Drafting of Court document and complying with all Court deadlines.• Instructing, briefing and liaising with Counsel.• Undertake court telephone hearings ensuring progress is maximised and all actions are completed to bring cases to settlement• Guide the Defendant through the litigation process where required and set expectations.• Timely and accurate maintenance of all case management, billing and management information systems to ensure completeness of records and aid business decision making • Delegation of tasks where available and appropriate to other members of the team • Dealing with correspondence and telephone calls within strict service level agreements• Updating reports upon receipt of evidence as required. • Adhering to Client Guidelines • Provide written updates by email or letter to clients detailing case activity to ensure that they receive up to date and accurate information about progress when requested • Ensuring files are kept within ISO 9001 guidelines To ensure compliance with the SRA Standards & RegulationsWorking Hours 35 hours per weekMonday - Friday 9am - 5pm with 1 unpaid hour for lunch.Primary location for this role is Bolton, Parklands Office. This role is working 1 day in the Bolton office and 4 days from home. Skills, Knowledge & Expertise • Previous experience of handling own caseload of litigated claims (either in a defendant of claimant role)• Understanding of case law and litigation practice and process, and Court Practice Rules• Ability to plan and prioritise workloads• Efficient in a process driven environment• Excellent listening and verbal communication skills• Excellent written communication skills and the ability to compose professional written communications• Ability to follow instruction with attention to detail• Ability to recognise when sensitivity and tact are required• Effectively work within a team• Proficient IT skills (Word, Excel and Office)• Good standard of education - 5 GCSE's grade C/5 or equivalent including maths and englishPreferred• Established experience in law through further education or experience.• File handling experience within a law practice or Insurer.• Good understanding of the high way code and basic road traffic act principles.Values Our culture is focussed on making Keoghs sustainable and successful for our people and clients, with this our four values are at the heart of everything we do; Our ValuesWe are connected We are DynamicWe are Innovative We succeed together Job Benefits 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days) Simply Health Care Cash Plan WeCare - 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing Death In Service - after 1 years' service Pension Contribution based 5% Employee / 3% Employer Cycle to Work Scheme Tech Scheme Season Ticket Loan Gym Flex Access to Online Discount Sites Discounted Gourmet Society Membership Discounted Tickets for Merlin Attractions nationwide Discounts at local retail outlets after successfully completing probation

Location: Liverpool Working Hours: 35 hours per week, Monday-Friday (9:00am-5:00pm) Ready to Lead, Inspire and Deliver Excellence? We're looking for a driven and dynamic Team Leader to join our Pre-Litigated Motor Claims team in Liverpool. This is your opportunity to step into a high-impact leadership role where you'll shape performance, develop talented individuals, and deliver exceptional service to clients. If you thrive in a fast-paced environment, enjoy coaching others, and have strong motor claims expertise, we would love to hear from you. What You'll Be Doing As Team Leader, you will play a key role in leading a team of Claims Handlers and ensuring strong operational delivery. You will: Drive team performance, ensuring targets and operational measures are achieved Deliver a consistently high-quality service to clients Review and allocate new claims based on complexity and value Ensure adherence to client service protocols Identify training needs and support team development Conduct regular one-to-one meetings to maximise performance and engagement Support reporting, analysis, and continuous improvement initiatives You will report to the Deputy Business Unit Director and work closely with other Team Leaders to share best practices and drive overall success What we're looking for We are looking for someone who combines technical expertise with strong leadership skills: Previous experience in a Team Leader or Deputy role Strong technical knowledge of motor claims Excellent analytical and problem-solving abilities Strong communication and interpersonal skills, with the ability to influence Highly organised with the ability to manage priorities effectively A solid understanding of client expectations and protocols Commercial awareness and a results-driven mindset Ability to build strong working relationships and support business objectives Why Join Us? At Keoghs, our values shape everything we do. We are committed to building a culture where people can thrive, grow, and succeed together: We are connected We are dynamic We are innovative We succeed together If you're ready to take the next step in your leadership career and make a meaningful impact within a high-performing team, we'd love to hear from you. Join us and lead the way in delivering exceptional claims service. Job Benefits Davies Incentive Plan 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days) Private Medical Insurance ( Bupa) - will automatically be at single cover level but can opt into family option within first month of joining. Simply Health Care Cash Plan WeCare - 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing Death in Service Critical Illness Cover PHI/Income Protection ( Private health insurance) Pension Contribution based 5% Employee / 3% Employer Cycle to Work Scheme Tech Scheme Season Ticket Loan Gym Flex Access to Online Discount Sites Discounted Gourmet Society Membership Discounted Tickets for Merlin Attractions nationwide Discounts at local retail outlets after successfully completing probation

Costs Negotiator - Join a High-Performing Legal Team Location: Bolton or Birmingham or Liverpool Hours: 28-35 hours per week Why Join Us? Are you an experienced Costs Negotiator looking to take ownership of your own caseload while developing your advocacy and negotiation skills? We're looking for a motivated and commercially minded individual to join our Legacy / Industrial Disease Costs team , where you'll play a key role in driving early, effective costs settlements and delivering excellent results for clients. You'll be supported with structured development, mentoring, and real opportunities for progression within a collaborative, forward-thinking legal environment. What You'll Be Doing You'll manage your own caseload from start to finish, taking a proactive and strategic approach to resolving legal costs efficiently. Your key responsibilities will include: Reviewing cases and developing clear costs strategies and settlement parameters Preparing Points of Dispute and assessing replies Identifying strengths and weaknesses in both your case and opposing claims Leading telephone negotiations to secure favourable settlements Keeping clients informed with clear, timely updates Managing correspondence and ensuring SLAs and KPIs are consistently met Attending hearings, mediations, and conferences (remote and in person) Conducting your own advocacy in court where required Supporting and developing junior team members, including delegating tasks Ensuring compliance with regulatory standards and internal quality expectations What we're looking for Essential Experience & Skills At least 12 months' experience as a Costs Negotiator managing your own caseload Knowledge of the detailed assessment process , including Points of Dispute Strong telephone negotiation skills and confidence dealing with opponents Experience liaising with clients and providing clear, practical advice Understanding of costs law, insurance litigation, and legal processes Ability to prioritise workloads and make sound decisions under pressure Strong communication and interpersonal skills Proficient in Microsoft Office and case management systems Degree, LPC, ALCD or equivalent qualification Your Personal Strengths We're looking for someone who: Builds strong relationships and values team collaboration Demonstrates resilience and stays composed under pressure Is motivated to continuously learn and improve Has a commercial mindset and puts client value first Is confident influencing outcomes through negotiation and persuasion What You'll Get A supportive team environment with experienced leadership Structured career development and mentoring Opportunities to build advocacy and technical expertise Exposure to high-value, complex cases A culture built on collaboration, innovation, and success Our Values We are proud to be a business where: We are connected We are dynamic We are innovative We succeed together Ready to Take the Next Step? If you're ready to take ownership of your career and make a real impact in a growing, specialist team, we'd love to hear from you. Job Benefits Davies Incentive Plan 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days) Family Cover Private Medical Insurance (Bupa) - will automatically be at single cover level but can opt into family option within first month of joining. Simply Health Care Cash Plan WeCare - 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing Death in Service Critical Illness Cover PHI/Income Protection (Private health insurance) Pension Contribution based 5% Employee / 3% Employer Employee Resource Groups Employee Volunteering Programme Cycle to Work Scheme Tech Scheme Season Ticket Loan Gym Flex Access to Online Discount Sites Discounted Gourmet Society Membership Discounted Tickets for Merlin Attractions nationwide Discounts at local retail outlets after successfully completing probation