Southam Selections

Case Handler - Eviction & Debt Recovery (Full Time) Birchwood Monday - Thursday 9am - 5.30pm / Friday 9am - 5pm Up to £26k Southam Selections are currently working with an award winning company who deal with the back office support for rental agents / landlords and tenants. They have been established for almost 15 years and they are going through some growth and want to take on a strong Case Handler within their professional services team to work on eviction and debt recovery cases. In this role, you will play a crucial part in assisting landlords and letting agents across the country with their Eviction & Debt Recovery needs. You will be responsible for managing cases from start to finish, ensuring efficient progress and clear communication with clients and partners. Case Handler Duties; • Conduct thorough compliance checks of tenancy documents related to eviction services. • Draft and serve legal notices in accordance with legal requirements. • Maintain regular communication with landlords and letting agents, keeping them informed of case progress and next steps. • Build strong relationships with partner solicitors to facilitate smooth collaboration. • Obtain certificates of service and prepare cases for court applications to obtain possession orders. • Support the sales team by ensuring a seamless transition for new clients entering the eviction process. • Manage your own workload effectively, prioritising tasks and meeting deadlines. • Proactively communicate with clients, providing regular updates and ensuring they are fully informed throughout the process. • Handle bailiff applications and liaise with bailiffs as needed. Who you are: • You have a keen eye for detail and are committed to accuracy in all your work. • You are highly organised and possess excellent time management skills. • You are a team player who thrives in a collaborative environment. • You have strong customer service skills and a friendly, professional telephone manner. • You are a self-starter with a willingness to learn and upskill yourself within the legal domain. • You are proficient in Microsoft Office Suite, with strong written and verbal communication skills. Benefits; • Competitive salary and benefits package. • Opportunity to work in a dynamic and supportive team environment. • Professional development opportunities to enhance your skills and knowledge. • The chance to make a real difference in the lives of clients facing challenging situations

Property Claims Handler Oldham £26.1k basic Southam Selections are delighted to be working with a growing and innovative company who specialise within deep drainage, water supply, subsidence investigation and home emergencies claims. They have a well established team and are winning new contracts with insurance companies. They are looking for an experienced claims handler who can join their team and deal with the full claim handling process. As well as being a company who are winning awards - they have just won business of the year and were a finalist for employer of the year, they have amazing values and ethics and really invest in their employees. Their values are; Focus Value Expertise Integrity Innovation Wellbeing The job role; Proactively manage claims from first notification through to finalisation. Ensure the prompt appointment and oversight of relevant network contractors. Collate and provide complete and accurate information to contractors to enable them to action and respond in line with our requirements. Manage incoming enquiries from clients, insurers, contractors, and policyholders in a professional and timely manner. Liaise with clients, insurers, contractors, and policyholders to gather information, provide updates, and manage expectations to ensure a smooth customer journey. Ensure all claims and enquiries are managed within the appropriate SLA's and KPI's. Constantly seek ways to improve processes and procedures. The ability to interpret site specific data, information, and images to make decisions on policy liability, approve estimates and scopes of work. Additionally, reject claims, amend scopes of work, and discuss contractor reports and estimates. Technical report writing ability. Continuous professional development and maintenance of Insurance Industry knowledge. Ensure full compliance with all relevant regulation and legislation, including; Data Protection Law and Health & Safety Regulations. Experience needed; GCSE or equivalent (preferred) Claims experience (minimum 1 year) Customer service driven Motivated to achieve results Ability to work in fast paced environment against deadlines Insurance Qualification/s Excellent Communication skill (verbal and written) Strong relationship skills Good IT skills, Microsoft Office, Outlook, Excel, and Word Benefits include; Catalyst Academy Training Opportunity to progress and develop your skills Annual Salary review Performance based Bonus Scheme Smart casual dress code Social events Company pension On-site parking Work from home (Hybrid Model) Employee wellness If you think this role would be suitable for you, please don't hesitate to get in touch.