Role: Electrical Project Manager Location: Leeds Salary: £50,000 - £55,000 per annum, dependant on experience + Car Allowance Hours: Monday - Friday 8am-5pm, with nationwide travel and overnight stays Hybrid : 2 days per week available after 6 months About the Role: Our client is seeking an experienced and driven Electrical Project Manager to join their team. The role involves carrying out client site surveys for electrical projects, preparing detailed and accurate quotations, and overseeing the end to end management of electrical installation works to ensure successful delivery. Responsibilities as the Electrical Project Manager will include: Conduct detailed site surveys for electrical project works Assess and understand client requirements, including scope, timescales, costs and resource needs when preparing quotations Produce accurate quotations for electrical projects, ensuring compliance with company procurement policies when sourcing goods and services Manage electrical installation projects from inception to completion, including full responsibility for health and safety and the preparation of project specific RAMS Ensure all electrical installations comply with current regulations and standards Provide clients with all required documentation upon completion of works Maintain accurate records in line with NICEIC accreditation requirements Monitor and manage job profitability Develop and maintain a robust tender pipeline and achieve company sales targets Skills and Experience Required: Proven experience in electrical project management A strong electrical background is essential Excellent communication skills with a professional and client focused approach Willingness and flexibility to travel nationwide, including overnight stays Competent IT skills and confidence using relevant software and systems What's on Offer: Salary - £50,000 - £55,000 - depending on experience Car Allowance Hybrid, 2 days per week available after 6 months Career growth amongst a dedicated team of professionals If you're and experienced Electrical Project Manager, ready for your next challenge, apply now to join our fantastic and well regarded client. Our Guarantee Thank you for your initial expression of interest in our available vacancy. If we have not contacted you within 5 working days of your application, please understand that the CV received, and the information provided does not meet the requirements of the current vacancy. However, we will consider all applications for any available opportunity, present or future, and proactively contact you should we deem there to be a suitable match. Here at Impression we are committed to supporting the principles of equal opportunities and prohibit discrimination/ harassment of any kind based on race, colour, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic.
Jul 02, 2026
Full time
Role: Electrical Project Manager Location: Leeds Salary: £50,000 - £55,000 per annum, dependant on experience + Car Allowance Hours: Monday - Friday 8am-5pm, with nationwide travel and overnight stays Hybrid : 2 days per week available after 6 months About the Role: Our client is seeking an experienced and driven Electrical Project Manager to join their team. The role involves carrying out client site surveys for electrical projects, preparing detailed and accurate quotations, and overseeing the end to end management of electrical installation works to ensure successful delivery. Responsibilities as the Electrical Project Manager will include: Conduct detailed site surveys for electrical project works Assess and understand client requirements, including scope, timescales, costs and resource needs when preparing quotations Produce accurate quotations for electrical projects, ensuring compliance with company procurement policies when sourcing goods and services Manage electrical installation projects from inception to completion, including full responsibility for health and safety and the preparation of project specific RAMS Ensure all electrical installations comply with current regulations and standards Provide clients with all required documentation upon completion of works Maintain accurate records in line with NICEIC accreditation requirements Monitor and manage job profitability Develop and maintain a robust tender pipeline and achieve company sales targets Skills and Experience Required: Proven experience in electrical project management A strong electrical background is essential Excellent communication skills with a professional and client focused approach Willingness and flexibility to travel nationwide, including overnight stays Competent IT skills and confidence using relevant software and systems What's on Offer: Salary - £50,000 - £55,000 - depending on experience Car Allowance Hybrid, 2 days per week available after 6 months Career growth amongst a dedicated team of professionals If you're and experienced Electrical Project Manager, ready for your next challenge, apply now to join our fantastic and well regarded client. Our Guarantee Thank you for your initial expression of interest in our available vacancy. If we have not contacted you within 5 working days of your application, please understand that the CV received, and the information provided does not meet the requirements of the current vacancy. However, we will consider all applications for any available opportunity, present or future, and proactively contact you should we deem there to be a suitable match. Here at Impression we are committed to supporting the principles of equal opportunities and prohibit discrimination/ harassment of any kind based on race, colour, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic.
Job Title: Head of Customer Experience Salary : £70,000 per annum Hours: Permanent, Full Time (Monday - Friday) - Flexible start/ finish times Our client is a highly successful and growing business where customer experience is at the heart of everything they do. With a significant volume of customer interactions taking place every week and an outstanding reputation built on customer satisfaction, they are now seeking an experienced and hands on Head of Customer Experience to lead and develop their customer function. This is a senior leadership role focused on ensuring customers receive an exceptional experience throughout their journey, particularly when issues arise. The successful candidate will take ownership of the customer experience strategy, complaints management function and service improvement initiatives, ensuring customer feedback drives positive change across the business. Reporting directly to the Directors, you will work closely with the Head of Operations and wider leadership team to continuously improve customer outcomes, order processing, product delivery and overall service performance. This is an excellent opportunity for a commercially minded and customer focused leader who enjoys solving problems, improving processes and driving meaningful change. As Head of Customer Experience you will: Provide strategic leadership across the customer operation, ensuring service excellence remains central to business performance. Lead, mentor and develop management teams, creating a culture of accountability, ownership and continuous improvement. Drive operational performance through effective KPI management, resource planning and performance analysis. Take ownership of the complaints and escalations process, ensuring issues are resolved effectively whilst protecting and enhancing the company's reputation. Use customer feedback, operational data and performance trends to identify opportunities for improvement and implement meaningful change. Take ownership of customer experience across all service channels, ensuring consistently high standards are delivered. Review and optimise processes, systems and workflows to improve efficiency, productivity and customer outcomes. Work collaboratively with the Head of Operations to ensure smooth order processing, product delivery and overall customer satisfaction. Develop robust reporting frameworks that provide meaningful insight into operational performance and customer behaviour. Lead service improvement and transformation projects that support business growth and scalability. Utilise technology, automation and AI driven solutions to improve processes, reporting and customer outcomes. Drive improvements in customer satisfaction, service quality, operational efficiency and employee engagement. Ensure managers and teams are fully supported, developed and equipped to perform at the highest level. Create an environment where customer excellence and employee development go hand in hand. Skills & Experience expected: Proven experience in a senior customer experience, customer care, complaints management or customer service leadership role. Strong background managing customer complaints, escalations and service recovery within a high volume environment. Experience leading and developing managers and multi layered teams. Demonstrable success in driving customer experience improvements and implementing service enhancement initiatives. Hands on leadership style with the ability to react quickly and effectively when required. Strong analytical skills with the ability to interpret customer feedback, operational data and performance trends. Experience working with operational teams to improve end to end customer journeys. Knowledge and practical experience of AI tools, automation and technology solutions that support process improvement and operational efficiency. Excellent stakeholder management and communication skills. Commercial awareness with the ability to balance customer satisfaction with business objectives. In return you will receive: Salary of £70,000 Permanent, Full Time (Monday - Friday) - Flexible start/ finish times Opportunity to join a highly successful and growing business with an exceptional customer reputation. A senior leadership position with genuine influence across the organisation. The chance to lead a significant operational function and shape future strategy. Supportive leadership team and collaborative working culture. If you are an operationally focused leader who is passionate about customer experience, team development and continuous improvement, we would love to hear from you. Our Guarantee Thank you for your initial expression of interest in our available vacancy. If we have not contacted you within 5 working days of your application, please understand that the CV received, and the information provided does not meet the requirements of the current vacancy. However, we will consider all applications for any available opportunity, present or future, and proactively contact you should we deem there to be a suitable match. Here at Impression we are committed to supporting the principles of equal opportunities and prohibit discrimination/harassment of any kind based on race, colour, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic.
Jun 30, 2026
Full time
Job Title: Head of Customer Experience Salary : £70,000 per annum Hours: Permanent, Full Time (Monday - Friday) - Flexible start/ finish times Our client is a highly successful and growing business where customer experience is at the heart of everything they do. With a significant volume of customer interactions taking place every week and an outstanding reputation built on customer satisfaction, they are now seeking an experienced and hands on Head of Customer Experience to lead and develop their customer function. This is a senior leadership role focused on ensuring customers receive an exceptional experience throughout their journey, particularly when issues arise. The successful candidate will take ownership of the customer experience strategy, complaints management function and service improvement initiatives, ensuring customer feedback drives positive change across the business. Reporting directly to the Directors, you will work closely with the Head of Operations and wider leadership team to continuously improve customer outcomes, order processing, product delivery and overall service performance. This is an excellent opportunity for a commercially minded and customer focused leader who enjoys solving problems, improving processes and driving meaningful change. As Head of Customer Experience you will: Provide strategic leadership across the customer operation, ensuring service excellence remains central to business performance. Lead, mentor and develop management teams, creating a culture of accountability, ownership and continuous improvement. Drive operational performance through effective KPI management, resource planning and performance analysis. Take ownership of the complaints and escalations process, ensuring issues are resolved effectively whilst protecting and enhancing the company's reputation. Use customer feedback, operational data and performance trends to identify opportunities for improvement and implement meaningful change. Take ownership of customer experience across all service channels, ensuring consistently high standards are delivered. Review and optimise processes, systems and workflows to improve efficiency, productivity and customer outcomes. Work collaboratively with the Head of Operations to ensure smooth order processing, product delivery and overall customer satisfaction. Develop robust reporting frameworks that provide meaningful insight into operational performance and customer behaviour. Lead service improvement and transformation projects that support business growth and scalability. Utilise technology, automation and AI driven solutions to improve processes, reporting and customer outcomes. Drive improvements in customer satisfaction, service quality, operational efficiency and employee engagement. Ensure managers and teams are fully supported, developed and equipped to perform at the highest level. Create an environment where customer excellence and employee development go hand in hand. Skills & Experience expected: Proven experience in a senior customer experience, customer care, complaints management or customer service leadership role. Strong background managing customer complaints, escalations and service recovery within a high volume environment. Experience leading and developing managers and multi layered teams. Demonstrable success in driving customer experience improvements and implementing service enhancement initiatives. Hands on leadership style with the ability to react quickly and effectively when required. Strong analytical skills with the ability to interpret customer feedback, operational data and performance trends. Experience working with operational teams to improve end to end customer journeys. Knowledge and practical experience of AI tools, automation and technology solutions that support process improvement and operational efficiency. Excellent stakeholder management and communication skills. Commercial awareness with the ability to balance customer satisfaction with business objectives. In return you will receive: Salary of £70,000 Permanent, Full Time (Monday - Friday) - Flexible start/ finish times Opportunity to join a highly successful and growing business with an exceptional customer reputation. A senior leadership position with genuine influence across the organisation. The chance to lead a significant operational function and shape future strategy. Supportive leadership team and collaborative working culture. If you are an operationally focused leader who is passionate about customer experience, team development and continuous improvement, we would love to hear from you. Our Guarantee Thank you for your initial expression of interest in our available vacancy. If we have not contacted you within 5 working days of your application, please understand that the CV received, and the information provided does not meet the requirements of the current vacancy. However, we will consider all applications for any available opportunity, present or future, and proactively contact you should we deem there to be a suitable match. Here at Impression we are committed to supporting the principles of equal opportunities and prohibit discrimination/harassment of any kind based on race, colour, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic.
Job Title: IT & Infrastructure Manager Location: Ripon Salary : £40,000 - £45,000 per annum Hours: Monday to Friday 9:00 am - 5:00 pmA skilled IT & Infrastructure Manager is sought to join a well established, internationally operating but close knit business based in Ripon! This is a hands on and strategic role for a tech savvy professional to lead IT operations, support users and drive improvements across systems and infrastructure. You'll ensure reliability, security and efficiency while also leading projects and enhancing technology in a collaborative environment. Your Duties as IT & Infrastructure Manager will include: Manage and support all IT operations including servers, networks, PCs, laptops and printers Provide application software support across Office 365, accounting and a third party ERP system Ensure the security and integrity of the company's data and technology infrastructure including implementing protective measures and ensuring legal/audited compliance Support and maintain the company website and e-commerce platforms Plan and implement IT and infrastructure projects including hardware installations, software updates and system improvements Provide reporting and data analysis for management teams from ERP/CRM systems Manage premises maintenance and coordinate with contractors and service providers Ensure the operations are running within health and safety regulations and employment law standards Experience and Skills required: Positive work ethic and ability to work independently and within a team Strong communication skills (verbal and written) Professional exposure in an IT role with a broad technical skillset In depth knowledge of Microsoft Windows server configuration and network environments Experience working with ERP and CRM systems is essential Logical thinking and confident troubleshooting skills Strong planning, organisational and reporting abilities Forward thinking with an interest in emerging technologies and innovation Ability to lead change including introducing new technologies, upgrades and automation SQL database management skills (desirable but not essential) This is a full time, permanent position offering a competitive salary of up to £45,000 per annum depending on experience. In addition, you will benefit from working in a modern, newly built office alongside private healthcare, a company pension, regular company events and more. You'll be joining a supportive, successful business with a strong focus on innovation and operational excellence. The role offers variety, autonomy and the opportunity to lead meaningful technology projects within a company that truly values continuous improvement. APPLY TODAY! Our Guarantee Thank you for your initial expression of interest in our available vacancy. If we have not contacted you within 5 working days of your application, please understand that the CV received, and the information provided does not meet the requirements of the current vacancy. However, we will consider all applications for any available opportunity, present or future, and proactively contact you should we deem there to be a suitable match. Here at Impression we are committed to supporting the principles of equal opportunities and prohibit discrimination/ harassment of any kind based on race, colour, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic.
Jun 30, 2026
Full time
Job Title: IT & Infrastructure Manager Location: Ripon Salary : £40,000 - £45,000 per annum Hours: Monday to Friday 9:00 am - 5:00 pmA skilled IT & Infrastructure Manager is sought to join a well established, internationally operating but close knit business based in Ripon! This is a hands on and strategic role for a tech savvy professional to lead IT operations, support users and drive improvements across systems and infrastructure. You'll ensure reliability, security and efficiency while also leading projects and enhancing technology in a collaborative environment. Your Duties as IT & Infrastructure Manager will include: Manage and support all IT operations including servers, networks, PCs, laptops and printers Provide application software support across Office 365, accounting and a third party ERP system Ensure the security and integrity of the company's data and technology infrastructure including implementing protective measures and ensuring legal/audited compliance Support and maintain the company website and e-commerce platforms Plan and implement IT and infrastructure projects including hardware installations, software updates and system improvements Provide reporting and data analysis for management teams from ERP/CRM systems Manage premises maintenance and coordinate with contractors and service providers Ensure the operations are running within health and safety regulations and employment law standards Experience and Skills required: Positive work ethic and ability to work independently and within a team Strong communication skills (verbal and written) Professional exposure in an IT role with a broad technical skillset In depth knowledge of Microsoft Windows server configuration and network environments Experience working with ERP and CRM systems is essential Logical thinking and confident troubleshooting skills Strong planning, organisational and reporting abilities Forward thinking with an interest in emerging technologies and innovation Ability to lead change including introducing new technologies, upgrades and automation SQL database management skills (desirable but not essential) This is a full time, permanent position offering a competitive salary of up to £45,000 per annum depending on experience. In addition, you will benefit from working in a modern, newly built office alongside private healthcare, a company pension, regular company events and more. You'll be joining a supportive, successful business with a strong focus on innovation and operational excellence. The role offers variety, autonomy and the opportunity to lead meaningful technology projects within a company that truly values continuous improvement. APPLY TODAY! Our Guarantee Thank you for your initial expression of interest in our available vacancy. If we have not contacted you within 5 working days of your application, please understand that the CV received, and the information provided does not meet the requirements of the current vacancy. However, we will consider all applications for any available opportunity, present or future, and proactively contact you should we deem there to be a suitable match. Here at Impression we are committed to supporting the principles of equal opportunities and prohibit discrimination/ harassment of any kind based on race, colour, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic.
