HIGHTOWN HOUSING ASSOCIATION

Homelessness Support Worker Location: Martin House & Hatfield Road, St Albans Hours: Part-time (32.5 hours per week) Salary: 23,271 per annum Join our dedicated homelessness team supporting adults with complex needs to regain stability, build independence and move towards their own accommodation. The Role Based mainly at Hatfield Road (5 beds), you will take responsibility for the day-to-day running of the service, offering practical and emotional support that helps residents feel respected, included and empowered. You will: Support residents with daily routines, life skills and personal goals Respond calmly to challenging situations and maintain clear boundaries Keep the building safe through checks, repairs reporting and maintaining shared spaces Complete accurate case notes, risk assessments and other documentation. You will also spend time at Martin House (16 beds) for safety checks and occasional support, working collaboratively with the wider team. Regular lone working is required, so confidence and good decision-making are essential. About You You are resilient, proactive and calm under pressure, with strong communication skills and the ability to engage people from diverse backgrounds. You are organised, IT-confident, and committed to compassionate, person-centred support. Experience is helpful but not essential - strong life experience and the right attitude matter most. Shifts: Flexibility is essential, as you will work a 3-week rolling rota that includes evenings, weekends and bank holidays. Shifts include a mix of: Early shifts: earliest start 7am , latest finish 4:30pm Late shifts: earliest start 12pm , latest finish 10pm Weekend working: 1 in every 3 weekends (10am-6pm) A full UK driving licence and access to a vehicle is required (business insurance needed if appointed). Hightown Benefits 23,271 per annum (32.5hrs) 33-35 days annual leave (pro-rata) Blue Light Card - access to thousands of retailer discounts Mileage paid Ongoing training and development Pension & life assurance (3 salary) Long Service Awards Monthly Attendance Bonus Annual salary and cost-of-living review Employee assistance helpline We will be shortlisting and interviewing on an ongoing basis so may close the vacancy early. Appointments are subject to satisfactory right to work, enhanced DBS, reference, and medical checks. We are proud to be an Equal Opportunities and Disability Confident employer.

Repairs Co-ordinator Are you passionate about delivering excellent customer service and helping to ensure homes are well maintained? We are looking for a proactive and organised Repairs Coordinator to join our team. This is a great opportunity to play a key role in supporting the delivery of our responsive repairs service at Hightown Housing Association. You will be a key point of contact for residents and staff reporting repairs. You will collaborate closely with our Repairs Team Supervisors and Manager to ensure that repair requests are logged, tracked, and resolved efficiently and to a high standard. Key Responsibilities as a Repairs Co-Ordinator: Receive and process repair requests from residents and staff. Place and track orders with approved contractors using our Repairs and Maintenance system. Maintain accurate property records and update our property database. Log defects in new or refurbished properties and liaise with builders. Assist with invoice processing and appointment scheduling for technical staff. Monitor customer satisfaction and feedback. Support with specialist tasks such as overdue contractor orders and out-of-hours administration. Provide occasional reception cover as required. The ideal candidate will have: Customer-focused with a professional and courteous manner. Organised, reliable, and meticulous in record-keeping. Confident using Microsoft Word and Excel. A strong communicator with a good telephone manner. Knowledge surrounding housing construction is desired but essential. Why Join Us as a Repairs Co-Ordinator ? Opportunities for career growth and development. 33 days of annual leave pro-rata including Bank Holidays Competitive salary of 28,719 per annum Monthly attendance bonus Life assurance cover (three times your annual salary) Access to favourable discounts and savings at high street retailers, gyms, restaurants, and cinemas Ongoing training opportunities to develop your career Employee support and health & wellbeing services Free access to on-site gym Please note that we will be shortlisting and interviewing candidates on an ongoing basis and therefore we may close the vacancy early. Interested applicants are therefore encouraged to apply as soon as possible to ensure they are considered. Appointment to this position will be subject to satisfactory right to work, enhanced DBS and references. We are an Equal Opportunities & Disability Confident Employer.