Starting Point Recruitment

Client Services Administrator Participant Support Location: 169 Newhall Street, Birmingham, B3 1SW (On-site) Salary: £25,000 per year Hours: Full-time, Monday Friday, 9am-5pm About the Role We are looking for a friendly, organised and professional individual to become the first point of contact for visitors and participants attending our employment support service. You will be welcoming people into the office, supporting appointments and helping individuals engage with job searching and our programmes. This role combines reception, customer service and administration, so it suits someone who enjoys working with people while keeping systems and paperwork organised. What You ll Be Doing Greeting visitors and creating a welcoming front-of-house environment Answering calls, emails and general enquiries Booking appointments and managing the office diary Supporting new participants when they arrive, including introductions to staff Completing warm handovers between Job Centre coaches, participants and the team Helping participants log onto job boards and complete online forms/surveys Data entry and updating internal systems accurately Scanning, filing and managing digital and paper records Making confirmation and follow-up calls to participants Supporting basic audits and compliance checks Assisting with general office administration and paperwork What We re Looking For Strong customer service skills and a friendly manner Comfortable speaking to people face-to-face and over the phone Good organisation and attention to detail Basic IT skills (Outlook, Word, systems/data entry) Ability to manage multiple tasks in a busy office environment Reliable, professional and confident working with the public Ideal Backgrounds (not essential) Experience in any of the following would be useful: Reception / Front of House Office or Administrative roles Call centre or customer service Retail or hospitality in a customer-facing position What You ll Get Salary £25,000 Structured working hours (no weekends) Supportive team environment Training provided Opportunity to gain experience within employability and support services Fixed Term Contract until June 2027

What's the Role About? As a Job Coach and Farsi Speaker, you'll be the go-to person for individuals who are ready to get back into work but may need a little extra support. Your role will involve helping them build confidence, develop their skills, and find a job they love. You'll work closely with participants, providing one-on-one guidance and creating action plans tailored to their strengths and needs. And the best part? You'll get to celebrate their success when they land that perfect role! Your Day-to-Day : Coaching & Cheerleading : Manage a caseload of participants, cheering them on every step of the way as they overcome barriers and get closer to employment. Create Action Plans : Sit down with participants, have a good chat, and work together to create personalized plans for their job search everything from CV tips to interview prep. Be Their Guide : Keep up regular check-ins, motivate them through the tough spots, and make sure they're staying on track to secure long-term employment. Work with Employers : Build strong relationships with local businesses and help match participants to job opportunities that play to their strengths. Support Beyond Day One : Once participants are employed, you'll continue to be there for them, offering support to ensure they stay happy and thriving in their new role. Why You'll Love This Job : Make a Real Difference : You'll be helping people transform their lives by finding work that suits them. Positive Vibes : We love a friendly, chatty, and upbeat workplace and we know you'll fit right in! Room to Grow : We'll provide all the training you need to feel confident and succeed, with great opportunities for career progression. Work-Life Balance : Enjoy flexibility with potential for a 4-day workweek (depending on workload and manager discretion). Great Perks : Competitive salary, annual bonuses, private healthcare, and more! What We're Looking For : A chatty, positive, and empathetic person who loves interacting with others. Experience in coaching, social care, employment support, or similar roles. Great at communicating and motivating people you're someone who people trust and feel comfortable with. An adaptable and proactive attitude you're ready to handle anything that comes your way! IT savvy and super organized with good time management. Sound Like You? If you're all about positivity, love helping people find their way, and are looking for a role where you can really make a difference apply now! We'd love to meet you. Job Types: Full-time, Permanent Pay: £27,000.00-£29,500.00 per year Benefits: Company pension Employee discount Free parking Store discount Schedule: 8 hour shift Day shift Monday to Friday Experience: Customer service: 2 years (preferred) Farsi speaking (Essential) Work Location: In person

Job Title: Employment Progression Coach (In-Work Support) Location: 169 Newhall Street, Birmingham, B3 1SW (On-site) Salary: £27,000 £29,500 per year Hours: Full-time, Monday Friday, 9am-5pm Reporting to: Progression Lead The Role: To assist in managing IWS cohorts by handling paperwork and data entry and providing accurate data (actuals and forecasts) to Senior Management. The role involves maintaining effective relationships with participants and employers, overseeing finance and quality in service delivery, and attending training and meetings. Key Responsibilities: 1. Manage the In Work Support cohort of participants, focusing on achieving set KPIs and supporting transitions into employment. 2. Analyse and process data for performance management and forecasting on a rolling 6-month basis and present this data in a clear and structured manner to the Senior Management Team and external partners. 3. Monitor all threshold data, including First Earning notifications, Job Outcomes, and Customer Service Standards. 4. Maintain regular contact with participants and build effective working relationships with both participants and employers. 5. Refer participants needing assistance with childcare, benefits, and their financial and domestic transition into employment to appropriate resources. 6. Ensure all paperwork is completed according to quality and contractual requirements, including undertaking post-employment tracking and data entry as needed. 7. Signpost participants to relevant training opportunities during employment or as part of fallout support. 8. Assist in building strong relationships with local businesses, public, community, and voluntary sector organisations to secure job placements and employment opportunities. 9. Liaise with Job Coaches and employers to resolve any issues related to participants' employment. 10. Ensure participant paperwork and files are maintained in compliance with contractual and quality standards. 11. Assist in managing financial transactions to ensure compliance with the company's financial regulations. 12. Update information on the company's management information system according to contractual and quality standards. 13. Support the management of service quality by developing, implementing, and monitoring corrective actions when service delivery falls below contract standards to ensure compliance. 14. Manage personal development and performance while providing effective support to colleagues. 15. Ensure awareness and adherence to safeguarding legislation and the company's safeguarding policies and procedures. 16. Foster a culture of continuous performance improvement across all projects and programs. 17. Perform other reasonable and appropriate duties as requested. Qualifications / Skills / Experience: - Proficiency in using administrative systems, including basic financial management. - Intermediate-level experience with Microsoft Word, Excel, and Access. - Ability to analyse and interpret data to provide accurate forecasts. - Experience liaising with external organisations, partners, and participants. - Competency in data entry and management within computerised systems. - Proven experience in handling participant queries and complaints effectively. - Ability to work collaboratively within a team to achieve goals. - Strong listening and verbal communication skills. - Experience preparing files and paperwork for internal and external audits and managing this process. Qualifications NVQ Level 3 in Advice & Guidance

Project CAD Coordinator Location: Stoke On Trent Salary: Up to £34,000 Per Year Employment Type: Permanent About the Company: Our client is a well established UK engineering manufacturer operating within the pumping and fluid handling sector. They supply high quality engineered solutions to a wide range of industries and are experiencing continued growth across their project delivery division. They are now seeking a Project CAD Coordinator to strengthen their technical team. The Role: Working on adoptable pumping stations, you will take pre quoted designs and develop them into full technical drawing packs. You'll guide designs through the approval process, interpret regulations, manage amendments, and ensure all documentation is complete for final sign off. Key Responsibilities: Produce precise 2D mechanical drawings using AutoCAD. Provide technical support to field engineers. Prepare and maintain documentation, including O&M manuals. Build rapport with clients, supporting technical queries and ensuring a smooth project journey. Monitor and feedback commercial or market insights. Learn and apply regulatory standards, submitting designs for approval and coordinating revisions. What We're Looking For Skills & Knowledge: Understanding of pumping systems, fluid handling, and pressure pipework. Strong mechanical engineering knowledge. Proficiency in 2D AutoCAD. Ability to interpret technical specifications and turn them into accurate drawings. Strong communication skills and confidence in handling technical enquiries. Knowledge of local water authority standards (advantageous). Qualifications: Mechanical Engineering qualification (ONC / HNC / BEng or equivalent). Confident using Microsoft Office and CRM systems. Good standard of Maths and English. Personal Attributes: Self motivated with a proactive, "can do" mindset. Strong attention to detail and a methodical approach. Able to prioritise workloads and work to deadlines. Team focused, eager to learn, and adaptable. Working Conditions: Office based role with occasional site interaction. Why Join This Organisation? Join a respected UK manufacturer known for quality and innovation. Supportive, collaborative environment with opportunities to progress. Competitive salary with ongoing training and development.