Building Recruitment Company

Neighbourhoods and Estates Management Tenancy Managament ASB and Disputes Housing OfficerPermanent £39,715 per annum Wiltshire - work from home 37 hrs per week Work from home, attending patch to carry out visits 2 or 3 days per week We are currently recruiting for an experienced Housing Officer for one of our key clients in WiltshireIn this Housing Officer role You will be providing a housing management service, ensuring a responsive service is provided, covering the following: Tenancy Management Lettings & Voids Neighbourhood & Estate Management ASB and disputes Resident Engagement Safeguarding You should have a strong background in working in the Social Housing sector for this role, and would suit people who have been Housing Officers, Neighbourhood Managers, Neighbourhood Coaches or Tenancy Management Officers previouslyFor further information about this role, please contact specialist Social Housing Recruiter, Mark Grove, on or apply via this site

Job Title: Customer Contact Advisor Type: Temporary Location: Eastleigh / Bracknell Salary: £15.27 - £19.84 an hour Hours: Full Time, 37 hours BRC are working closely with a leading housing organisation to recruit a Customer Contact Advisor on a temporary basis. This is an excellent opportunity for someone with strong customer service experience who enjoys helping people and resolving a wide range of housing-related enquiries in a fast-paced contact centre environment. This role involves delivering an excellent front-line customer service by handling enquiries via telephone, face-to-face and digital channels. You will resolve a broad range of housing enquiries, provide advice and support to residents, and ensure customers receive a prompt, professional and high-quality service. Duties: Act as the first point of contact for customers via telephone, face-to-face and digital channels. Resolve a wide range of customer enquiries, aiming to achieve first-contact resolution wherever possible. Diagnose and raise responsive repair requests, arrange appointments and liaise with contractors. Provide advice and support regarding anti-social behaviour, tenancy queries and rent accounts. Book appointments for surveyors, housing officers, income officers and contractors. Record and update customer information accurately on internal systems. Follow up on complex enquiries to ensure they are resolved to a high standard. Carry out administration tasks relating to customer enquiries and case resolution. Keep up to date with policies, procedures and housing services to provide accurate advice. Identify customer vulnerabilities and ensure services are delivered appropriately. Contribute ideas to improve customer service and team performance. Requirements: Previous experience in a contact centre, customer service or front-line service role. Excellent communication and customer service skills. Ability to remain calm and professional in challenging situations. Strong administrative and organisational skills with excellent attention to detail. Experience using IT systems to accurately record customer information. Ability to work to targets and manage a busy workload. A proactive approach with the ability to take ownership of customer enquiries. Experience within social housing or a housing-related environment would be advantageous For more information, please call Meg Smith on or . To apply, please submit your CV outlining your relevant experience and qualifications. We will be reviewing applications on an ongoing basis until the position is filled. At BRC Recruitment, we try to respond to all applications; however, due to the high volume of applications, this is not always possible. If you have not heard from us within 72 hours, please assume that your application has been unsuccessful on this occasion. REFERRAL SCHEME: Recommend a friend or colleague to us and receive up to £100 once they have completed 3 months in a role via BRC! Terms and conditions apply, contact us for details.

Housing and Recovery Worker LOCATION: Canterbury DURATION: Temporary until end October, with scope for extension SALARY: £13.85 + Holiday pay HOURS: 22.5 per week START DATE: ASAP About the role: Embark on a meaningful opportunity with a leading Housing Association as a Support Worker within supported living accommodation for vulnerable individuals who are homeless or at risk of homelessness. In this role, you will support individuals to improve their wellbeing, build connections within their local communities, and develop the skills needed to successfully manage their homes and maintain independent living. Case load management of 18+ service uses with mixed levels of support needs across two supported accommodations. Liaise with housing agencies to ensure that appropriate referrals are made, including the Local Authority Housing Register and to support clients through homelessness applications with the local authority. To support clients with housing related support which may include budgeting, debt management, education, employment, independent living skills, setting up home, neighbour complaints, health and safety, accessing welfare and housing benefits, mental health and substance misuse and referring to more specialised agencies where appropriate. Planning regular key working sessions and tailoring personalized support plans for clients. Assess and engage with rough sleepers throughout the community. To inspect the prospective move-on options with clients and landlords, ensuring that properties meet the Decent Homes standard. Essential requirements: Must have an enhanced DBS on the update service. Essential: Full driving license, current Enhanced DBS Alternatively, I you know anyone who works within the sector and is experienced within providing support to vulnerable clients / homeless pathways - and is looking for a new opportunity within the sector, then pass over my contact details and get them to send their CV to my email address. For more information on this role please contact Cali Webb on .

Support Worker LOCATION : Penryn and Truro HOURS : 37.5 hours per week WORKING PATTERN: Monday - Sunday - 8am to 9pm. SALARY : £15.34 + Holiday pay DURATION : Temporary contract, 3 months Are you passionate about making a difference to people's lives? Do you thrive in a role where no two days are the same? As a Support Worker, you will empower individuals with diverse needs to live independently, safely and as part of their communities. Join a leading Supported Housing Complex needs team and become part of a service that truly transforms lives. Key Responsibilities: Deliver Tailored Support: Provide responsive, person-centred assistance to individuals with complex needs, struggling with drug and alcohol misuse, helping them achieve positive outcomes and independence. Foster Collaboration: Build open and trusting relationships with customers, colleagues, and partner agencies to ensure seamless and comprehensive support. Promote Participation: Encourage individuals to engage in social, educational and employment opportunities, preventing isolation and promoting self-determination. Manage Risks Effectively: Conduct thorough risk assessments and maintain professional boundaries, ensuring health, safety and compliance with safeguarding policies. About The Candidate: Have an understanding of support needs and support planning. Have experience of risk assessing and risk management. Be a great communicator with the ability to build rapport. Have accurate record keeping and computer skills. Confident in lone working and be a good team player. Have a flexible working approach to work. Be able to work under pressure and meet deadlines. Be resilient and adaptable. Have an open, friendly personality and the ability to maintain a positive attitude in challenging situations. If you would like to apply to this role and for more information, please call Cali Webb on .

Supported Housing Support Worker Location: Highbridge Salary: £14.12 per hour + holiday pay or £16.52 umbrella Hours: Full time Contract duration: 4-6 weeks with scope for extension About the Role We're looking for a dedicated and compassionate individual to join our project in Highbridge. This role is ideal for someone who genuinely wants to make a difference by helping people achieve independence and stability in their lives. You'll play a key part in creating a safe, welcoming, and supportive environment for residents. The goal is to empower individuals to reach their personal goals, develop life skills, and prepare for independent living. Key Responsibilities Build positive, professional relationships with residents, colleagues, and partner agencies. Support the day-to-day running of supported accommodation, ensuring high standards of service delivery. Assist residents with settling in, completing move-in documentation, and feeling welcomed from day one. Develop, implement, and review individual support plans that promote independence and personal development. Write and review risk assessments, ensuring risks are identified, managed, and regularly updated. Manage an allocated caseload, providing consistent, person-centred support. Support residents to build practical life skills, manage finances, and prepare for move-on accommodation. Lead or support group activities that promote wellbeing, confidence, and community engagement. Maintain accurate records and ensure compliance with safeguarding, confidentiality, and health and safety requirements. About You You are someone who values empathy, patience, and professionalism. You can stay calm in challenging situations and approach every person with respect and understanding. Essential: Experience supporting individuals or working in a customer-focused environment. In-date, Enhanced DBS Strong communication and interpersonal skills. Good IT skills (Microsoft Outlook and Word). Willingness to work flexible hours, including weekends and holidays on a rota basis. Desirable: Qualification in youth work, housing, social care, or a related field. Experience in a specialist support area (e.g., mental health, education, substance misuse). To apply for this role, please contact Cali Webb at BRC on or apply via this website.

Service Lead - Young People LOCATION: Hybrid/Office Based (with travel across services) SALARY: £60k-£66k DURATION: Temporary contract with scope to go permanent HOURS: Full-time - 37.5 hours per week As Service Lead - Young People , you'll play a pivotal role in leading and developing high-quality supported housing services for young people across multiple locations, in Devon, Cornwall and Somerset. Combining strategic leadership with operational excellence, you'll drive service improvement, deliver positive outcomes for customers, and ensure services are safe, effective and fully compliant with regulatory requirements, including Ofsted standards where applicable. You'll use data, customer insight and performance information to identify opportunities for continuous improvement, enhance service quality, and maximise value for money. Working collaboratively with colleagues and external partners, you'll help create consistent, customer-focused services that reflect best practice and respond to the changing needs of young people. This is an exciting opportunity to shape the future of Young People's services by supporting service growth, leading and developing high-performing teams, and helping colleagues reach their full potential. Your leadership will play a key role in delivering an ambitious supported housing strategy while making a lasting difference to the lives of young people. Key Responsibilities: Lead and inspire teams delivering high-quality supported housing services for young people across multiple locations. Drive continuous improvement by using data, customer feedback and performance insights to enhance services. Ensure services are safe, compliant and meet safeguarding, contractual and regulatory standards, including Ofsted where applicable. Build strong partnerships with local authorities, commissioners and external agencies. Manage budgets, operational performance and service development to deliver excellent outcomes and value for money. Lead on tender opportunities and contribute to the growth of supported housing services. Champion a positive, customer-focused culture while developing and supporting high-performing teams. Represent the organisation externally and participate in the management on-call rota. About you: Significant experience working with young people within supported housing or a similar environment. Experience leading, developing and motivating high-performing teams. Strong knowledge of supported housing, tenancy management and safeguarding. Experience managing services across multiple locations. A track record of driving service improvement and delivering excellent customer outcomes. Experience managing budgets, contracts and operational performance. Excellent relationship-building and partnership working skills. The ability to analyse data and use insight to improve services. Strong organisational, project management and communication skills. A full UK driving licence. What's on Offer? Full-time hours. Immediate start available. A varied role where you can make a real difference to a vital community service. Support from BRC throughout your contract. If you're organised, adaptable, and available to start immediately, we'd love to hear from you. Apply today! For more information on this supported housing role please contact Cali Webb on or to apply please submit an up-to-date CV to this job site.

Supported Housing Support Worker Location: Bridgwater Salary: £14.12 per hour + holiday pay or £16.52 umbrella Hours: Full time Contract duration: 4-6 weeks with scope for extension About the Role We're looking for a dedicated and compassionate individual to join our project in Highbridge. This role is ideal for someone who genuinely wants to make a difference by helping people achieve independence and stability in their lives. You'll play a key part in creating a safe, welcoming, and supportive environment for residents. The goal is to empower individuals to reach their personal goals, develop life skills, and prepare for independent living. Key Responsibilities Build positive, professional relationships with residents, colleagues, and partner agencies. Support the day-to-day running of supported accommodation, ensuring high standards of service delivery. Assist residents with settling in, completing move-in documentation, and feeling welcomed from day one. Develop, implement, and review individual support plans that promote independence and personal development. Write and review risk assessments, ensuring risks are identified, managed, and regularly updated. Manage an allocated caseload, providing consistent, person-centred support. Support residents to build practical life skills, manage finances, and prepare for move-on accommodation. Lead or support group activities that promote wellbeing, confidence, and community engagement. Maintain accurate records and ensure compliance with safeguarding, confidentiality, and health and safety requirements. About You You are someone who values empathy, patience, and professionalism. You can stay calm in challenging situations and approach every person with respect and understanding. Essential: Experience supporting individuals or working in a customer-focused environment. In-date, Enhanced DBS Strong communication and interpersonal skills. Good IT skills (Microsoft Outlook and Word). Willingness to work flexible hours, including weekends and holidays on a rota basis. Desirable: Qualification in youth work, housing, social care, or a related field. Experience in a specialist support area (e.g., mental health, education, substance misuse). To apply for this role, please contact Cali Webb at BRC on or apply via this website.

Young People Support Worker Location: Salisbury Salary: £28,222 per annum Contract: Permanent Hours: Rota basis Including 1x sleep in shift per week Role Summary: An established charity is looking for compassionate and motivated Young People Support Workers to support young people as they develop the skills and confidence needed to live independently. Working within supported accommodation, you'll provide practical and emotional support to young people with a range of needs, helping them build resilience, develop life skills, and achieve positive outcomes. This is a rewarding opportunity to make a lasting difference while working within a supportive and values-driven organisation. Day-to-Day Duties: Build positive, professional relationships with young people and provide person-centred support. Complete assessments, support plans, risk assessments and regular reviews to help individuals achieve their goals. Act as a Key Worker, delivering tailored support and monitoring progress towards independent living. Support young people to develop essential life skills, including budgeting, cooking, shopping, cleaning, tenancy responsibilities and personal wellbeing. Provide practical advice, advocacy and emotional support around housing, education, employment, training, health and welfare. Encourage participation in social, leisure and community activities to promote independence and wellbeing. Work collaboratively with local authorities, education providers, healthcare professionals and other partner agencies. Maintain accurate case records and update electronic support systems in line with organisational policies. Promote safeguarding, health and safety, equality and professional boundaries at all times. Help maintain a safe, clean and welcoming accommodation environment for residents. Participate in a flexible rota, including evenings, weekends, bank holidays and sleep-in shifts. About You: Experience supporting vulnerable young people within housing, social care, youth work or a similar setting. Understanding of safeguarding, trauma-informed practice and person-centred support. Ability to build positive relationships while maintaining appropriate professional boundaries. Strong communication, organisational and record-keeping skills. Confident working independently as well as part of a supportive team. Good IT skills and experience maintaining accurate case notes and support records. A Level 3 qualification (or willingness to work towards one) in Health & Social Care, Youth Work or a related field. Full UK driving licence and access to a vehicle for work purposes. Flexible approach to working shifts, including evenings, weekends, bank holidays and sleep-ins. Benefits: Comprehensive induction and ongoing training. Support to achieve relevant Level 3 qualifications and continued professional development. Regular supervision, appraisal and career progression opportunities. Be part of a supportive team committed to improving the lives of vulnerable young people. Opportunity to make a meaningful impact by helping young people build confidence, independence and brighter futures. For more info, please contact Cali Webb on or apply now.

housing support Supported Accommodation floating support worker Floating Support Worker Salary: £28,655 per year Hours: 37.5 hours per week (Monday-Friday, typically 9:00am-5:00pm with flexibility around start and finish times, or 37.5 hours over 4 days) Contract: Permanent Location: Southwest (Covering Bristol, Bath & Northeast Somerset, Wiltshire, Somerset and North Somerset) Role Summary: We are recruiting for a Floating Support Worker to join a well-established charity supporting people experiencing homelessness, social exclusion and other complex challenges across the Southwest. This is a varied role where you'll provide additional support across multiple services and locations, stepping in where extra capacity is needed. Working across supported housing and community outreach services, you'll support people to build independence, improve wellbeing and access the services they need. No two weeks will look the same, making this an ideal opportunity for someone who enjoys variety, can adapt quickly, and is passionate about delivering person-centred, trauma-informed support. Day-to-Day Duties: Provide practical and emotional support to individuals with a range of complex needs. Build positive, professional relationships that promote independence and recovery. Deliver person-centred, strengths-based and trauma-informed support. Offer advice, guidance and signposting to appropriate services and community resources. Maintain accurate and up-to-date client records and support plans. Work closely with housing providers, healthcare professionals and other agencies to coordinate effective support. Safeguard vulnerable adults and follow relevant safeguarding procedures. Travel between services across the South West, supporting teams where additional cover is required. Adapt to changing priorities and work flexibly to meet service needs. About You We're looking for someone who is compassionate, adaptable and confident working with people facing complex challenges. You will ideally have: Experience supporting vulnerable adults within housing, homelessness, mental health, substance misuse or related services. An understanding of trauma-informed, strengths-based approaches. Excellent communication and relationship-building skills. Strong organisational skills with the ability to manage changing priorities. Confidence working independently as well as part of a wider team. A full UK driving licence and access to your own vehicle (business insurance required). The flexibility to travel regularly across Bristol, Bath & North East Somerset, Wiltshire, Somerset and North Somerset, with occasional early starts where required. What's on Offer £28,655 annual salary. Permanent, full-time position. Flexible working pattern with the option of a 4-day working week. Generous annual leave entitlement that increases with length of service. Competitive pension scheme. Health and wellbeing support, including an Employee Assistance Programme. Ongoing training, reflective practice and career development opportunities. Retail discount scheme and Blue Light Card eligibility. A supportive, inclusive workplace that values diversity, wellbeing and professional development. For more info, please contact Nathan Jackson on or apply now.

Homelessness Substance Misuse family support Family Complex Needs Specialist Support Worker Role Type: Maternity Cover 9-12 months (potential to go permanent) Salary: £29,000 per annum (Rising to £30,500 after 12 months) Hours: Full-Time 40hrs per week (Mon-Fri 09:00 - 17:00) Location: Wolverhampton Requirement: UK Driving License Role Overview: We are currently recruiting for Family Complex Needs Specialist Support Workers to join a national organisation committed to supporting vulnerable individuals across the UK. This role involves working as part of the Support Team in Wolverhampton to help people experiencing homelessness and multiple disadvantages to overcome barriers to achieving greater independence. As a Family Complex Needs Support Worker you will be supporting families and their children, who are facing homelessness and have multiple needs. This can include supporting drug and alcohol addiction, debt, parental hospitalisation or imprisonment, disabilities or special educational needs, school absenteeism, language barriers, and more. You will provide support and help to access specialist services by delivering tailored interventions, enabling independence, and preventing homelessness. Using your knowledge and skills to help us create one of the most effective outcomes-focused services in the sector. What we're looking for: You will be familiar with and have effectively operated in a strength-based and trauma informed way to help families achieve positive housing, health and wellbeing outcomes. Taking personal pride and ownership in enabling people who experiencing multiple disadvantage to achieve more than they ever thought possible. You will have worked in an accommodation-based setting, with significant experience of providing intensive housing management, and tenancy management tasks. Drawing on that knowledge to support residents to manage their finances, facilitating appointments with specialist mental health, drug and alcohol services and access appropriate move-on accommodation on their journey towards greater independence. This is a specialist role within a new team, offering you the chance to not only deliver life-changing support, but also help us shape and create a great service for those who need us most. A full UK driving license is essential for this role. For more info, please contact Nathan Jackson on or apply now.

Housing & Tenancy Support Worker LOCATION: Bristol HOURS: Mon - Fri 9-5 27.5 SALARY: £25,837.50 per year DURATION: Temp to Perm Our client, a leading provider of compassionate complex mental health support, is seeking a dedicated Compliance & Housing Support Worker to join their dynamic team. In this role, you will play a vital part in ensuring the highest standards of compliance and housing assistance for our valued residents. Highlights of the Role: Closely support those with complex mental health to manage their tenancies, providing a stable platform for their recovery & their journey to regain their independence. Give back to the community by supporting those adversely affected by complex mental health issues. Preferred Requirements: Manage rent recovery & service charge arrears for tenants and former tenant, from early intervention through to enforcement action, including the preparation of and presenting of court applications. Assist the Management Team in the implementation and review of policies and procedures including Rent Arrears, Mutual Exchanges, Transfer Allocations and and ASB Support tenants to move via mutual exchange, private rented and local authority choice-based lettings schemes. Work with teams & tenants to ensure tenancy management and signpost where necessary. Work to find resolutions for tenancy management challenges, including safeguarding, anti-social behaviour, tenancy breaches and tenancy queries. To regularly review tenants' circumstances and make recommendations in respect of future housing options Manage reports of ASB to find most peaceful resolution and minimise escalation where possible. Preferred Qualifications: Relevant degree or equivalent qualification in a related field, such as social work, housing management, or compliance. Previous experience in the care or housing sector, with a deep understanding of the unique needs and challenges faced by our residents. Strong organizational and time management skills, with the ability to prioritise tasks and meet deadlines effectively. You will receive from BRC: Dedicated, experienced consultants that specialise in supported housing recruitment Temp to perm opportunities available. Competitive rates of pay (PAYE & Umbrella on offer) 24/7 support for relief workers - out of hours numbers FREE online training courses available Pension scheme contributions. For more information on this scheme focused role please contact Phoebe Orchard on or send an up to date CV to

Are you a Planned Maintenance Surveyor, seeking your next career move? My client has an immediate opportunity to join their Property Services Team on a permanent basis. The successful applicant will be responsible for Planned Maintenance programmes including improvements and major repairs throughout the region. Responsibilities Part of the planned maintenance team you will deliver a wide range of planned maintenance programmes of work, consisting of improvements, major repairs, compliance Responsible for taking works from feasibility, investigation onto development of a proposal through to delivery, hand over and finally to completion of the defects. You will procure, coordinate and project manage the complete process Undertake tender processes to appoint appropriate contractors for works Manage contracts / agreements, undertaking the Contract Administrator role, which include duties such as monitoring the quality of works; management of health and safety; management of programme timeline; valuations and budget reports Ensure works are completed in accordance with statutory requirements, regulations and relevant procedures Engage with building professionals, engineers and consultants, instructing and interpreting their reports and findings supporting the delivery of complex and cyclical projects and works Requirements Full Driving Licence HNC/HND - experience in building construction, building maintenance or project management Detailed knowledge of building trades, contract management and health and safety A good understanding of specifications, bill of quantities and schedules of work Experience of working in Social Housing To apply, please attach a copy of your CV