The Account Manager is responsible for managing and developing relationships with an assigned customer base. The role focuses on delivering an excellent customer experience, identifying opportunities to grow revenue and gross profit, and providing tailored solutions that meet customers' business needs. By building strong, long-term partnerships, the Account Manager contributes to the achievement of individual and company sales objectives. Key Responsibilities Build and maintain strong relationships with an assigned customer base through regular communication and account reviews. Prepare and issue accurate, tailored quotations that meet customer requirements. Process customer orders accurately and ensure products are delivered within agreed timescales. Identify opportunities to increase revenue and gross profit within existing accounts through solution-based selling and cross-selling. Proactively engage customers via telephone, Microsoft Teams and face-to-face meetings to understand their evolving needs. Maintain accurate customer records, sales activity and opportunities within the CRM system. Collaborate with internal departments to ensure a high standard of customer service and successful order fulfilment. Resolve customer queries promptly and professionally, escalating issues where appropriate. Contribute to the achievement of team sales targets and support wider business objectives. Key Performance Indicators (KPIs) Success in this role will be measured through: Achievement of gross profit targets across the assigned account portfolio. Achievement of monthly active trading customers. Proactive customer engagement, measured through completed calls, Microsoft Teams meetings, face-to-face meetings and account reviews. Growth in sales revenue and gross profit within existing accounts. CRM accuracy and timely completion of customer activity. Customer retention and development of long-term customer relationships. Decision-Making Authority The Account Manager is expected to: Prioritise daily workload and customer engagement activities. Manage customer relationships and determine the most appropriate engagement approach. Prepare quotations and recommend suitable product and solution options within agreed pricing and commercial guidelines. Resolve routine customer issues and coordinate with internal teams to ensure successful delivery. Escalate commercial exceptions, pricing outside agreed limits and significant customer issues to the Sales Manager. Recommend opportunities for account growth, process improvements and customer retention initiatives. Knowledge, Skills & Experience Essential Strong communication and relationship-building skills. Excellent organisational and time management abilities. Customer-focused with a proactive approach to problem solving. Ability to manage multiple priorities while maintaining attention to detail. Competent IT skills, including Microsoft Office Desirable Previous experience in a B2B sales or account management role. Knowledge of the AV industry and solution-based selling. Experience using CRM systems. Commercial awareness with an understanding of gross profit and sales performance metrics.
Jul 31, 2026
Full time
The Account Manager is responsible for managing and developing relationships with an assigned customer base. The role focuses on delivering an excellent customer experience, identifying opportunities to grow revenue and gross profit, and providing tailored solutions that meet customers' business needs. By building strong, long-term partnerships, the Account Manager contributes to the achievement of individual and company sales objectives. Key Responsibilities Build and maintain strong relationships with an assigned customer base through regular communication and account reviews. Prepare and issue accurate, tailored quotations that meet customer requirements. Process customer orders accurately and ensure products are delivered within agreed timescales. Identify opportunities to increase revenue and gross profit within existing accounts through solution-based selling and cross-selling. Proactively engage customers via telephone, Microsoft Teams and face-to-face meetings to understand their evolving needs. Maintain accurate customer records, sales activity and opportunities within the CRM system. Collaborate with internal departments to ensure a high standard of customer service and successful order fulfilment. Resolve customer queries promptly and professionally, escalating issues where appropriate. Contribute to the achievement of team sales targets and support wider business objectives. Key Performance Indicators (KPIs) Success in this role will be measured through: Achievement of gross profit targets across the assigned account portfolio. Achievement of monthly active trading customers. Proactive customer engagement, measured through completed calls, Microsoft Teams meetings, face-to-face meetings and account reviews. Growth in sales revenue and gross profit within existing accounts. CRM accuracy and timely completion of customer activity. Customer retention and development of long-term customer relationships. Decision-Making Authority The Account Manager is expected to: Prioritise daily workload and customer engagement activities. Manage customer relationships and determine the most appropriate engagement approach. Prepare quotations and recommend suitable product and solution options within agreed pricing and commercial guidelines. Resolve routine customer issues and coordinate with internal teams to ensure successful delivery. Escalate commercial exceptions, pricing outside agreed limits and significant customer issues to the Sales Manager. Recommend opportunities for account growth, process improvements and customer retention initiatives. Knowledge, Skills & Experience Essential Strong communication and relationship-building skills. Excellent organisational and time management abilities. Customer-focused with a proactive approach to problem solving. Ability to manage multiple priorities while maintaining attention to detail. Competent IT skills, including Microsoft Office Desirable Previous experience in a B2B sales or account management role. Knowledge of the AV industry and solution-based selling. Experience using CRM systems. Commercial awareness with an understanding of gross profit and sales performance metrics.
The Yealink Product Manager is responsible for the commercial and operational management of a the product portfolio within the Northamber group. This role focuses on managing stock levels, pricing strategy, vendor bids and commercial programs, and maintaining strong relationships with both vendors and key reseller customers. The Product Manager acts as the commercial owner of the product line, ensuring the right products are available, competitively priced, and effectively positioned to drive sales growth and profitability. Key Responsibilities Product & Portfolio Management Own and manage the assigned Yealink product portfolio within the distribution business. Maintain accurate product information, lifecycle management, and portfolio positioning. Identify new products and technologies that complement the existing portfolio. Support internal teams with product knowledge and commercial positioning. Stock & Inventory Management Manage stock levels to ensure key product availability while maintaining healthy inventory turns. Forecast demand based on sales trends, vendor input, and market activity. Work closely with purchasing and operations teams to optimise stock levels. Monitor ageing stock and implement strategies to reduce excess inventor within agreed targets. Pricing & Commercial Strategy Develop and maintain competitive pricing strategies across the portfolio. Manage product margin performance and ensure profitability targets are met. Implement promotional pricing, rebates, and campaign pricing in collaboration with vendors. Monitor competitor pricing and market positioning. Vendor Management Act as the primary point of contact. Maintain strong working relationships with vendor account managers and leadership. Manage vendor programs, rebates, and commercial agreements. Participate in regular vendor business reviews and planning sessions. Work with vendors on joint GTM strategies and campaigns. Support quarterly brand specific marketing plans. Bid & Opportunity Support Support sales teams with vendor bids, special pricing requests, and project opportunities. Negotiate pricing and deal registrations with vendors where required. Ensure competitive positioning for large opportunities and projects. Track bid outcomes and pipeline to improve future deal success. Key Customer Engagement Build strong relationships with key reseller partners and system integrators. Support major opportunities alongside the sales team. Provide product guidance and commercial support for large projects. Understand customer needs and feed market insight back to vendors. Sales Enablement Work closely with internal sales teams to drive awareness and adoption of the portfolio. Support the creation of product promotions and sales campaigns. Deliver product briefings and commercial updates to sales teams. Key Skills & Experience Essential Experience working in AV distribution ideally with Yealink Strong understanding of professional technologies. Experience managing product portfolios, pricing, and inventory. Proven ability to manage vendor relationships and commercial negotiations. Strong analytical and commercial decision-making skills. Excellent communication and stakeholder management abilities. Desirable Experience working with Yealink. Experience supporting large project bids. Knowledge of UC and collaboration technologies. Personal Attributes Commercially driven with strong business acumen. Highly organised with strong attention to detail. Confident in managing relationships with senior vendor stakeholders. Proactive problem solver with strong analytical skills. Collaborative team player able to work across sales, marketing, and operations. Key Performance Indicators (KPIs) GP and Revenue growth for the assigned product portfolio. Gross margin performance. Stock & Aged management. Vendor rebate and program performance. Tracking Vendor Bid win rates and project success. Growth in key reseller accounts. What Success Looks Like Strong and productive vendor relationships. Well-managed inventory with minimal ageing stock. Competitive pricing that drives both sales and margiSuccessful support of key project opportunities. Consistent revenue and profitability growth for the product portfolio.
Jul 31, 2026
Full time
The Yealink Product Manager is responsible for the commercial and operational management of a the product portfolio within the Northamber group. This role focuses on managing stock levels, pricing strategy, vendor bids and commercial programs, and maintaining strong relationships with both vendors and key reseller customers. The Product Manager acts as the commercial owner of the product line, ensuring the right products are available, competitively priced, and effectively positioned to drive sales growth and profitability. Key Responsibilities Product & Portfolio Management Own and manage the assigned Yealink product portfolio within the distribution business. Maintain accurate product information, lifecycle management, and portfolio positioning. Identify new products and technologies that complement the existing portfolio. Support internal teams with product knowledge and commercial positioning. Stock & Inventory Management Manage stock levels to ensure key product availability while maintaining healthy inventory turns. Forecast demand based on sales trends, vendor input, and market activity. Work closely with purchasing and operations teams to optimise stock levels. Monitor ageing stock and implement strategies to reduce excess inventor within agreed targets. Pricing & Commercial Strategy Develop and maintain competitive pricing strategies across the portfolio. Manage product margin performance and ensure profitability targets are met. Implement promotional pricing, rebates, and campaign pricing in collaboration with vendors. Monitor competitor pricing and market positioning. Vendor Management Act as the primary point of contact. Maintain strong working relationships with vendor account managers and leadership. Manage vendor programs, rebates, and commercial agreements. Participate in regular vendor business reviews and planning sessions. Work with vendors on joint GTM strategies and campaigns. Support quarterly brand specific marketing plans. Bid & Opportunity Support Support sales teams with vendor bids, special pricing requests, and project opportunities. Negotiate pricing and deal registrations with vendors where required. Ensure competitive positioning for large opportunities and projects. Track bid outcomes and pipeline to improve future deal success. Key Customer Engagement Build strong relationships with key reseller partners and system integrators. Support major opportunities alongside the sales team. Provide product guidance and commercial support for large projects. Understand customer needs and feed market insight back to vendors. Sales Enablement Work closely with internal sales teams to drive awareness and adoption of the portfolio. Support the creation of product promotions and sales campaigns. Deliver product briefings and commercial updates to sales teams. Key Skills & Experience Essential Experience working in AV distribution ideally with Yealink Strong understanding of professional technologies. Experience managing product portfolios, pricing, and inventory. Proven ability to manage vendor relationships and commercial negotiations. Strong analytical and commercial decision-making skills. Excellent communication and stakeholder management abilities. Desirable Experience working with Yealink. Experience supporting large project bids. Knowledge of UC and collaboration technologies. Personal Attributes Commercially driven with strong business acumen. Highly organised with strong attention to detail. Confident in managing relationships with senior vendor stakeholders. Proactive problem solver with strong analytical skills. Collaborative team player able to work across sales, marketing, and operations. Key Performance Indicators (KPIs) GP and Revenue growth for the assigned product portfolio. Gross margin performance. Stock & Aged management. Vendor rebate and program performance. Tracking Vendor Bid win rates and project success. Growth in key reseller accounts. What Success Looks Like Strong and productive vendor relationships. Well-managed inventory with minimal ageing stock. Competitive pricing that drives both sales and margiSuccessful support of key project opportunities. Consistent revenue and profitability growth for the product portfolio.
Marketing Manager role is the focal point of all marketing activities for Northamber Solutions, a division of Northamber PLC, the longest trading Technology Distributor in the UK. The role involves proactively managing the implementation of strategic and tactical marketing programs for the division and its portfolio of vendors. The role encompasses interfacing with vendor partners to generate incremental marketing funds from Co-op and MDF, liaising with Vendor Marketing Managers, Distribution Account Managers and Northamber Product Managers. Responsibilities: Liaise with the AV Marketing Manager to co-ordinate work with the Design Team Manager so that Solutions and AV integrate seamlessly. Own the marketing relationship with all key Solutions vendors ensuring all plans are built in alignment with vendor and Northamber objectives, including financial contribution. Build individual quarterly marketing plans in conjunction with the vendor and Northamber Product Managers in line with business objectives. Plan, create and execute multi touch campaigns that are creative, innovative and deliver a good level of ROI. Support the planning and execution of any lead generation campaigns through our channel partners whilst building good working relationships. Ensure all channel activity executed on behalf of the vendor includes the Northamber Solutions value-add messaging at all times. Support the sales and marketing team on all relevant Northamber events such as trade shows, partner events, and networking events. Attend sales and marketing meetings to fully understand the strategy and run the interlock meetings between the AV team and Marketing. Promote the company s marketing services business to new and existing partners / clients. Manage all social media and website strategy and content for Northamber Solutions, including, reposting, creating and copywriting where required. Manage all content creation for external and internal assets, copywriting where required, so that complete projects are passed to the design team. Tracking of ROI per activity/campaign and recommending changes to the campaigns / marketing mix. Recommending events that Northamber should invest in and then managing their execution. Understanding and ensuring that vendors marketing KPI requirements are tracked and then exceeded. Work on building and executing the Northamber Solutions brand strategies, messaging and communications. Ensure Social and Web are fully utilised to promote and Drive the Solutions Brand requirements. Manage agreed vendor budgets and ensure that all plans are fully executed and invoiced accurately and completely, liaising with Finance as needed. Skills and Knowledge Degree in Marketing or relevant qualification (i.e. CIM) highly preferred. Knowledge of Security, Infrastructure, Software and Solutions vendors and products preferred. Experience in the Tech Solutions area would be an advantage. Experience in IT related industry, Distribution, Reseller, Vendor, Channel Experience Knowledge and experience of CRM & Marketing tools would be an advantage Ability to handle multi projects simultaneously in a fast paced environment. Proven success creating well researched B2B marketing plans in line with budget, target audience and net profitability. Evidence of successful engagement with sales teams to build and agree on go-to Proven success executing multiple, simultaneous marketing campaigns that deliver measurable ROI. Evidence of utilising the full marketing mix (online/offline principles plus events). Experience of planning and delivering creative, demand generation campaigns. Person Specification: Able to deliver successful outcomes in a fast moving environment Resilient and able to solve complex problems and overcome challenges Excellent language and communication skills, both verbal and written Self-motivated and ability to work on own initiative Excellent interpersonal skills Organised and deadline orientated High level of attention to detail Commercially aware. Location: Chessington preferred, Basingstoke considered
Oct 08, 2025
Full time
Marketing Manager role is the focal point of all marketing activities for Northamber Solutions, a division of Northamber PLC, the longest trading Technology Distributor in the UK. The role involves proactively managing the implementation of strategic and tactical marketing programs for the division and its portfolio of vendors. The role encompasses interfacing with vendor partners to generate incremental marketing funds from Co-op and MDF, liaising with Vendor Marketing Managers, Distribution Account Managers and Northamber Product Managers. Responsibilities: Liaise with the AV Marketing Manager to co-ordinate work with the Design Team Manager so that Solutions and AV integrate seamlessly. Own the marketing relationship with all key Solutions vendors ensuring all plans are built in alignment with vendor and Northamber objectives, including financial contribution. Build individual quarterly marketing plans in conjunction with the vendor and Northamber Product Managers in line with business objectives. Plan, create and execute multi touch campaigns that are creative, innovative and deliver a good level of ROI. Support the planning and execution of any lead generation campaigns through our channel partners whilst building good working relationships. Ensure all channel activity executed on behalf of the vendor includes the Northamber Solutions value-add messaging at all times. Support the sales and marketing team on all relevant Northamber events such as trade shows, partner events, and networking events. Attend sales and marketing meetings to fully understand the strategy and run the interlock meetings between the AV team and Marketing. Promote the company s marketing services business to new and existing partners / clients. Manage all social media and website strategy and content for Northamber Solutions, including, reposting, creating and copywriting where required. Manage all content creation for external and internal assets, copywriting where required, so that complete projects are passed to the design team. Tracking of ROI per activity/campaign and recommending changes to the campaigns / marketing mix. Recommending events that Northamber should invest in and then managing their execution. Understanding and ensuring that vendors marketing KPI requirements are tracked and then exceeded. Work on building and executing the Northamber Solutions brand strategies, messaging and communications. Ensure Social and Web are fully utilised to promote and Drive the Solutions Brand requirements. Manage agreed vendor budgets and ensure that all plans are fully executed and invoiced accurately and completely, liaising with Finance as needed. Skills and Knowledge Degree in Marketing or relevant qualification (i.e. CIM) highly preferred. Knowledge of Security, Infrastructure, Software and Solutions vendors and products preferred. Experience in the Tech Solutions area would be an advantage. Experience in IT related industry, Distribution, Reseller, Vendor, Channel Experience Knowledge and experience of CRM & Marketing tools would be an advantage Ability to handle multi projects simultaneously in a fast paced environment. Proven success creating well researched B2B marketing plans in line with budget, target audience and net profitability. Evidence of successful engagement with sales teams to build and agree on go-to Proven success executing multiple, simultaneous marketing campaigns that deliver measurable ROI. Evidence of utilising the full marketing mix (online/offline principles plus events). Experience of planning and delivering creative, demand generation campaigns. Person Specification: Able to deliver successful outcomes in a fast moving environment Resilient and able to solve complex problems and overcome challenges Excellent language and communication skills, both verbal and written Self-motivated and ability to work on own initiative Excellent interpersonal skills Organised and deadline orientated High level of attention to detail Commercially aware. Location: Chessington preferred, Basingstoke considered
