5Q Consultancy

Customer Service Executive Guildford £24,000 A fantastic opportunity to join a dynamic business , who due to a continued growth period are looking for a dedicated individual to join a busy service team. You will be fully responsible for your own schedule and time management will be vital to be successful in this role. Main duties Take incoming calls with the view to answer and queries Monitoring data to ensure all information is kept upto date Arranging documents and ensuring it is compliant Assisting the team and answering calls. Required skills: Strong written and spoken communication skills Proven at multi-tasking skills Excellent computer literacy Attention to detail Thrive in working to tight deadlines A calm and professional approach Time management skills Strong administrative skills A flexible approach Ability to manage your own day. This is a fantastic opportunity to progress your administration career and work for a forward thinking company.

Customer Service Executive Godalming 24,000 A fantastic opportunity to join a dynamic business , who due to a continued growth period are looking for a dedicated individual to join a busy service team. You will be fully responsible for your own schedule and time management will be vital to be successful in this role. Main duties Take incoming calls with the view to answer and queries Monitoring data to ensure all information is kept upto date Arranging documents and ensuring it is compliant Assisting the team and answering calls. Required skills: Strong written and spoken communication skills Proven at multi-tasking skills Excellent computer literacy Attention to detail Thrive in working to tight deadlines A calm and professional approach Time management skills Strong administrative skills A flexible approach Ability to manage your own day.

PR Account Manager Guildford (Hybrid)- £36k - £40k Responsibilities General Playing the central role in the client team and taking full responsibility for the daily and weekly implementation of client programmes, managing client relationships and resolving any problems. Delegating work as appropriate to junior staff members, motivating them and helping them to manage their workloads to ensure timely delivery. Measuring results achieved for clients versus targets and KPIs, driving the preparation of results analyses, media coverage reports and activity reports. Having the ability to lead new business brainstorms and making a creative input into new business pitches. Possessing and developing useful and relevant business contacts. Having a full understanding of financial controls on all accounts, including budgeting policies and procedures. Having the ability to commission and analyse research, including surveys and focus groups. Media Skills Driving the media relations programme for clients as laid out in the programme of activity agreed with the account director. Proactively seeking and identifying opportunities to ensure the maximum level of coverage is achieved for clients. Possessing a complete understanding of how the media works in the areas in which clients operate - the opportunities available, means of building relationships with journalists (including in-person networking), etc. Planning and managing the organisation of events, such as workshops, photo calls and press conferences. Negotiating and overseeing promotional activity, such as sponsorships, competitions, sampling offers, etc. Social media and digital marketing With the account director, advising clients on social media and Paid digital communications strategies. Planning social media content schedules and coordinating activity across the client team. Liaising with partner agencies to help design Paid promotional activities and integrate them into client programmes. Written work Writing coherent, concise and factually accurate press releases, articles, briefing documents, press kits, emails, tweets and other materials that require only exceptional amendments by senior colleagues and clients. Amending and improving press releases, copy for newsletters, etc. drafted by account executives. Drafting new business proposals, reports, speeches and presentations under direction by the account director. Meetings Leading meetings, ensuring that meeting preparation is well organised, and that account directors or seniors are fully briefed on meeting topics. Taking a key role in presentations to existing clients and at new business pitches. Required qualities The role requires a self-confident individual, at ease with liaising with senior client contacts and busy journalists. You need to be highly organised with the ability to keep on top of multiple activities simultaneously. You must be highly adaptable to change and short notice client requests, with the ability to remain calm and think clearly under time pressure. You must possess extremely strong writing skills in all the types of work detailed above. You must enjoy the cut and thrust of media relations and be ambitious to achieve outstanding results. You must possess excellent research skills and enjoy mastering sometimes complex topics. In normal times, you must be able and eager to travel internationally on business. While not essential, expertise in any of the following would also be desirable: video filming/editing, photography, digital marketing, podcast production, fluency in foreign languages.

Account Executive/Senior Account Executive Guildford (Hybrid) £25k-£28k You ll need excellent writing skills, to be great at researching and enjoy getting to grips with complex topics. Building relationships with media is a must and you will want to achieve outstanding results. We also want to tap your creative instincts to help us create brilliant, original and award-winning marketing ideas. And when life gets a bit more back to normal, you will be attending in-person networking events in London, as well as going on occasional international business trips with colleagues. Written Work Writing press releases, articles, social media content and other materials requiring only minimal amendments by senior colleagues and clients. Proofreading all written materials carefully before submitting them to senior colleagues. Media Skills Possessing an understanding of how the media works in areas relevant to the company and our clients. Building relationships with journalists, with the support of senior colleagues. Fully managing the process of press release distribution, to include list-building. Helping research and identify forward feature and other media opportunities for clients. Pitching stories to journalists. Handling incoming media enquiries. Demonstrating confidence and professionalism in journalist discussions. Assisting in the organisation of media events, such as interviews, photo calls and press conferences. Marketing Content Devising, creating and implementing marketing content, as directed. Developing an understanding of content marketing strategies and programmes. Meetings Participating actively in meetings with colleagues, clients, journalists and other parties. Sharing responsibility for discussing/presenting information in client meetings and presentations. Sharing responsibility for discussing/presenting information in new business presentations. Helping prepare materials and information for meetings. General Liaising with clients in a confident and professional manner, establishing and maintaining good working relationships. Undertaking desk research for client programmes and new business pitches. Possessing the ability to manage multiple tasks simultaneously and prioritise work appropriately. Contributing to social media activities of the company and its clients. required qualities The role requires a self-confident individual, at ease with liaising with client contacts and busy journalists. You need to be highly organised with the ability to keep on top of multiple activities simultaneously. You must be highly adaptable to change and short notice client requests, with the ability to remain calm and think clearly under time pressure. You must enjoy a challenge and be ambitious to achieve outstanding results. You must possess strong writing skills in all the types of work detailed above. You must be team-oriented and enjoy delivering great results through collaboration. You must possess excellent research skills and enjoy mastering sometimes complex topics. In normal times, you must be able and eager to travel internationally on business