Blue Arrow

Permanent - Administrator Location - Strathclyde Business Park Working - Monday to Friday Hours - 9am - 5pm (1 hour lunch break) Salary - 23,000 - 30,000 DOE Our client based at Strathclyde Business Park are looking for an experienced Document Controller or an administrator to join their team. They are very open to someone with experience or someone who is looking to start a career in administration as they are happy to provide full training for this job. You must be able to travel to the Business Park as this is a fully onsite job. Please read below to find out more about this excellent opportunity; Monitoring of Uploads to Collaborator Information Websites Documents and incorporate into ACS system. Recording and registering of information via email, disc or project vault. Preparation of site drawing registers and hyperlinks to most recent drawings. Recording CCTV surveys and filing on system. Recording of concrete cubes and filing on system. Print & Scan Drawings at Request Regularly checking live project vaults and downloading, registering information. Preparation of site ganger boxes from site drawing registers. Document duplication Maintain Live Site Tracker Maintain and record information flow from clients, record and register relevant Maintenance & Organisation of the network System (including Sharepoint, when required) Printer maintenance (when required) Ordering of Printer Paper, Toner/Ink and Other Stationary Ordering Statutory Authority Archive Records for Public Utilities If you are interested, please submit your CV and we will be in touch. Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

Rent Regulation Admin Assistant needed Salary: 15.31ph Location: Cambridge Hours: Monday - Friday 9am - 5pm Till September 2026 The purpose of this role is: To provide tenants with information and advice relating to any refund owed to them through the Rent Regulation Project. To support the Rent Regulations Customer Project Manager to deliver this time-limited project to ensure council tenants receive refunds owing to them in a timely manner, and through the effective delivery of a customer focused service. Supporting the Rent Regulations Customer Project Manager to deliver the corporate objectives and overall success of Cambridge City Council through effective working with colleagues in the Council, Partners and Elected Members. To work proactively, efficiently and effectively to ensure the project achieves its overarching objectives. In this role you will: 1. Be responsible for the delivery of the projects' objectives, seeking advice and guidance from the project manager where necessary. 2. Proactively input and collaborate with the manager to track the project plan and assist in revising, based on the changing needs or requirements throughout the project. 3. Support the manager to continuously improve the processes devised to deliver this complex and time critical project by planning, monitoring and evaluating the project during its lifetime. 4. Provide statistical analysis on the project's performance to the manager as required. 5. Assist in compiling and updating reports on the project status to present to managers, other Council Departments, Members or Stakeholders where necessary. 6. Identify customers requiring refunds, making sure all relevant bank details are obtained, verified and stored on the Housing Management System, contacting customers where necessary to check or update bank or address details. 7. Ensure all credits are assigned to the correct rent accounts in a timely manner to allow refunds to be processed and ensure all customers are aware of approximate timescales for refunds. 8. Carry out all validity pre-checks before issuing Regulation refunds, in line with CCC's refund and debt management policies. 9. Ensure any refunds, where the tenant has previously claimed any welfare benefits, meet the requirements of the DWP and all housing benefit overpayments are recovered using the appropriate methods. 10. Ensure accurate records are kept and documents are always filed correctly using the appropriate document management system, ready for Audit. 11. Refer /report any instances of suspected fraud of any welfare benefits to the relevant team to continue further investigations. 12. Assist the Manager to interpret multiple datasets, associated procedures, legislation and policies to effectively communicate findings. 13. Demonstrate an awareness and understanding of equality, diversity and inclusion, and apply this to your role and ways of working. 14. Carry out any other duties as required by your line manager from time to time in accordance with the grading of the post. Apply today! Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

Chef De Parte Salary 32,000 to 34,000 Location - Newbury This role supports the Head Chef in delivering high-quality restaurant and bar, as well as catering for on-site events. Service includes a limited two-course menu and hot bar snacks, serving up to 70 covers per service across lunchtime and evening performances, six days a week. Based in Bagnor near Newbury, the venue combines a theatre, restaurant, bar, offices, rehearsal spaces, and accommodation within a unique historic setting. Key Details Permanent, full-time (40 hours per week) Salary: circa 32,000 per annum Benefits include free parking, staff discounts, complimentary performance tickets, pension, and enhanced annual leave Key Responsibilities Food preparation and service to a high standard Compliance with food safety, hygiene, and allergen regulations Supporting stock control and suppliers Supervising kitchen staff in the Head Chef's absence Delivering an excellent customer experience Requirements Level 3 Food Hygiene Experience in a busy kitchen environment Strong organisation and teamwork skills Full UK driving licence Flexibility to work evenings, weekends, and bank holidays If you are interested in this role, please contact Giles for further information on (phone number removed) Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

Blue Arrow is growing, and we are seeking a Recruitment Consultant to join our established Livingston team. This role is ideally suited to an experienced consultant with a strong sales mindset , though we will also consider entry-level candidates who demonstrate clear commercial drive and a genuine interest in business development. Recruitment is a sales-driven environment, and success in this role comes from building relationships, identifying opportunities, and consistently delivering value to clients and candidates alike. While recruitment skills can be taught, resilience, motivation, and a proactive approach to sales are essential . The role As a Recruitment Consultant, you will be responsible for generating revenue through both new business development and account management , alongside delivering a high-quality recruitment service. Key responsibilities include: Actively identifying and developing new business opportunities through sales activity, networking, and market engagement Managing and growing a portfolio of client accounts to maximise revenue and service delivery Conducting client meetings to understand hiring needs and provide consultative recruitment solutions Managing the full recruitment lifecycle, from vacancy take-on through to placement and ongoing client/candidate aftercare Attracting, interviewing, and placing candidates into temporary and permanent roles Working towards individual and team sales targets, KPIs, and performance metrics Maintaining strong sector knowledge and market awareness to support credible, value-led sales conversations Ensuring compliance with internal processes and industry standards About you This role will particularly suit someone who: Has previous experience in recruitment, sales, or a target-driven commercial environment Is confident in business development and enjoys generating new opportunities Is comfortable working to revenue targets and performance objectives Has strong communication, negotiation, and influencing skills Is resilient, organised, and motivated by results Enjoys working as part of a high-performing, supportive team For entry-level candidates, we are looking for clear evidence of sales potential, ambition, and work ethic , supported by training and structured development. Why join Blue Arrow? Blue Arrow has been recognised as a Financial Times and Statista Best Employer for 2026 , reflecting our strong values and commitment to our people. We are also ranked by the Financial Times as one of Europe's most inclusive companies . Employee feedback highlights: 91% of employees say their team is fun to work with 87% are happy with their work-life balance 93% feel their work is an important part of their life Culture, wellbeing & development A strong focus on mental health, with Mental Health First Aiders across the business Access to wellbeing and mindfulness support An Employee Voice Champion Group feeding directly into senior leadership Clear and structured career progression Practical onboarding and hands-on support, particularly during the first three months Inclusion Blue Arrow is committed to equity, diversity, and inclusion, supported by initiatives such as Diversify , helping ensure everyone feels supported and able to thrive. Apply If you are an experienced Recruitment Consultant with a strong sales focus, or an ambitious individual ready to build a recruitment career, we would welcome your application. Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

Team Manager needed! Salary: 65ph Location: Head Office, TQ12 Hours: Monday - Friday 9am - 5pm Till October 2026 Purpose of the Role To provide effective management and lead a team(s) of officers within the Development management service including responsibility for staff performance management. To act as case officer for corporately important major projects to drive the Development Management function within the Council. To deputise for the Head of Development Management and cover for the Planning Support Manager as required. Key Duties and Responsibilities Team management including workload allocation and managing performance to ensure individual and teams work effectively and local and service performance indicators are met. Responsible to ensure all advice, recommendations and decisions (both as an individual and of team) comply with all relevant regulations and legislation, and appropriately consider representations from individuals and groups. Take an active role as part of the Development Management service management team including participating/contributing to long term strategic decisions and policy making. Responding to media enquiries in accordance with advice and support from the Comms team and as agreed with Head of Service. Acting as Safeguarding ambassador Provide definitive expert development management advice on complex technical planning, design, development viability, environmental, conservation and other planning-related matters. Qualifications : Post Graduate Level Town Planning Qualification. Corporate Membership of the Royal Town Planning Institute Experience : Extensive and broad experience of the development management function including in a Local Planning Authority (min. 3 years post post-graduate). Project management of complex multi-agency teams over large scale long term projects. Apply today! Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

You'll be responsible for running your own section, delivering high-quality dishes, and supporting the Sous Chef and Head Chef in the day-to-day operations of the kitchen. This is a great opportunity for a motivated chef looking to develop their skills in a fast-paced, professional kitchen environment. Key Responsibilities Taking ownership of your designated section and ensuring smooth service at all times Preparing, cooking, and presenting dishes to the highest standards Maintaining excellent food quality, consistency, and presentation Supporting junior kitchen staff and contributing to team training Ensuring all food hygiene, health & safety standards are met (HACCP) Assisting with stock control, ordering, and minimising food waste Working collaboratively with the wider kitchen team to deliver outstanding service About You Previous experience as a Chef de Partie or strong Demi Chef de Partie ready to step up Solid knowledge of fresh food preparation and cooking techniques A passion for food and high standards of cleanliness and organisation Ability to work well under pressure and as part of a team Flexible approach to working hours NVQ Level 2 or equivalent Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

The Secondary Operations Manager is responsible for leading and coordinating all secondary manufacturing activities, ensuring that grinding, process operations, and special products are delivered safely, on time, to quality standards, and in line with production priorities. The role combines hands-on leadership with planning, problem-solving, and continuous improvement in a medium manufacturing environment. Key Responsibilities Leadership & People Management Lead, supervise, and motivate the Secondary Operations team, including Grinding and Special Products. Allocate labour and resources to meet daily and weekly production plans. Provide on-the-job training, mentoring, and support to operators. Conduct performance reviews and support skills development and cross-training. Promote a positive, disciplined, and safety-focused working culture. Production & Planning Execute the production plan for secondary operations in line with customer requirements and production schedules. Coordinate closely with the Production Manager and other team leaders to manage priorities and workflow. Monitor output, efficiency, and downtime, taking corrective action where required. Ensure smooth handover between primary manufacturing and secondary operations. Quality & Process Control Ensure all secondary operations meet internal and customer quality standards. Support root cause analysis and corrective actions for non-conformances. Ensure process controls, work instructions, and inspection checks are followed. Work closely with Quality and Engineering on new or special product requirements. Health, Safety & Housekeeping Ensure compliance with all health, safety, and environmental requirements. Carry out risk assessments and ensure safe working practices are followed. Maintain high standards of housekeeping and 5S within the department. Continuous Improvement Identify opportunities to improve efficiency, quality, and cost within secondary operations. Support lean manufacturing initiatives and waste reduction activities. Contribute to process standardisation and best practice sharing. Key Skills & Experience Essential Previous supervisory or team leader experience in a manufacturing environment. Strong understanding of secondary manufacturing processes (grinding, finishing, or similar). Ability to read and interpret engineering drawings and specifications. Good problem-solving and decision-making skills. Strong communication skills, able to lead a small team effectively. Comfortable working in a hands-on leadership role. Desirable Knowledge of special or low-volume product manufacturing. Lean manufacturing or continuous improvement experience. Basic understanding of quality systems (ISO 9001 or similar). Qualifications Engineering or manufacturing-related qualification (desirable). Health & Safety or supervisory training (advantageous but not essential). If you feel this role is for you please reach out to myself at Blue Arrow ! Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

Permanent vacancy - Gas Engineer (Commercial and Domestic) Company head office - Southside, Glasgow Salary - 35,000 - 55,000 DOE Drivers licence needed Company van will be supplied Working days - Monday - Thursday 8am - 4.15pm Friday - 8am - 3pm We have an exciting new opportunity for an experienced Gas Engineer to join one of our client based in Southside of Glasgow. This is a permanent role that promises unique challenges, a varied workload and great career progression opportunities within the company. Commercial Gas Engineer The ideal candidate should have the following; All relevant qualifications are essential (Gas Certification, CSCS Card) Completed a recognised Apprenticeship Minimum 5 years experience Fault finding and service experience Good organisational and time keeping skills Ability to work to deadlines Good interpersonal skills Competitive salary and benefits package depending on experience. 37.50 hours per week Mon-Friday + Overtime as and when required - On Call Rota System in place. Company uniform & van will be provided. This position is of a permanent job opportunity within a successful family run business. They are looking for individuals willing to commit and develop within their organisation to assist with their continued successful growth. Company uniform and van will be provided. If you are an experienced commercial and domestic plumber please send me your CV and I'll get back to you. Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

Permanent vacancy - Gas Engineer (Commercial and Domestic) Company head office - Southside, Glasgow Salary - 35,000 - 55,000 DOE Drivers licence needed Company van will be supplied Working days - Monday - Thursday 8am - 4.15pm Friday - 8am - 3pm We have an exciting new opportunity for an experienced Gas Engineer to join one of our client based in Southside of Glasgow. This is a permanent role that promises unique challenges, a varied workload and great career progression opportunities within the company. Commercial Gas Engineer The ideal candidate should have the following; All relevant qualifications are essential (Gas Certification, CSCS Card) Completed a recognised Apprenticeship Minimum 5 years experience Fault finding and service experience Good organisational and time keeping skills Ability to work to deadlines Good interpersonal skills Competitive salary and benefits package depending on experience. 37.50 hours per week Mon-Friday + Overtime as and when required - On Call Rota System in place. Company uniform & van will be provided. This position is of a permanent job opportunity within a successful family run business. They are looking for individuals willing to commit and develop within their organisation to assist with their continued successful growth. Company uniform and van will be provided. If you are an experienced commercial and domestic plumber please send me your CV and I'll get back to you. Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

Sous Chef for B&I unit in Surrey - working with a Head Chef , CDP, Catering Assistant and KP - catering for between 100- 300 covers a day Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people. JBG81_UKTJ . click apply for full job details

This role is ideal for someone who enjoys working as part of a team, delivering excellent customer service, and maintaining high standards of food hygiene and cleanliness. You will be involved in the day-to-day preparation and service of food and beverages for students, staff, and visitors across campus dining facilities. Key Responsibilities Assisting with the preparation of food and beverages Serving food and drinks in a friendly and professional manner Operating tills and handling cash or card payments where required Ensuring all food hygiene, health & safety, and cleanliness standards are followed Clearing tables, washing up, and maintaining clean kitchen and service areas Stock rotation and basic replenishment of supplies Supporting colleagues during busy service periods What We're Looking For Previous catering or customer service experience A positive, reliable, and hardworking attitude Ability to work well in a fast-paced environment Good communication and teamwork skills Flexibility to work different shifts, including mornings, evenings, or weekends A basic Food Hygiene Certificate is an advantage Additional Information This role is based on a university campus A DBS is required for this role (If you don't have one this may be provided) Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

Sous Chef for B&I unit in Surrey - working with a Head Chef , CDP, Catering Assistant and KP - catering for between (Apply online only) covers a day Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

School administrator required to work in the Walsall area Shifts: Monday - Friday, 8:00am-4:00pm Pay: 13.50 per hour Weeks: Immediate Start, ongoing Key responsibilities: Provide effective administrative support to ensure the smooth day-to-day operation of the school Act as a key point of contact for parents, staff, pupils, and external agencies Maintain accurate records relating to pupils, attendance, admissions, and examinations Support senior leadership with scheduling, communications, and general office management Ensure compliance with safeguarding, GDPR, and school policies and procedures About you: Highly organised with strong attention to detail Experienced in providing administrative support within a school or similar environment Confident communicator with a professional and approachable manner Able to work independently as well as collaboratively within a team Why Apply? Great hours: Monday-Friday, 8:00am-4:00pm Competitive pay: 13.50 per hour Weekly payments Holiday pay accrual Contributory pension scheme Access to our bespoke Blue Arrow App - ability to view your shifts, confirm your hours and submit your timesheet, able to view additional assignments, and more If this role is for you, please click apply now! Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

Bluearrow are working on behalf of our established client based in Blackwood We are recruiting paint sprayer Starting salary 29,008 per annum, plus shifts & Overtime Ops 2 Salary band: 29,008- 31,677 ( shift allowance payable if following a shift pattern is required currently 85.74 per week ) About the Role: You will be part of a dedicated paint spraying team specializing in the repair and overhaul of commercial aircraft Thrust Reversers and Nacelles, working to OEM, UKCAA and EASA approved standards. This is a fast paced, high precision environment where safety and quality are paramount. Key Responsibilities: Figures mix ratios in order to mix sealants, filler materials, and paint. Applies primer, top coat paint, and sprayed applied coatings to aircraft parts to assure compliance. Performs straight masking operations. Performs minor filling operations related to the cosmetic appearance of the part being worked. Ability to rub down and prepare surfaces prior to application of paint Able to safely perform company duties under deadlines and handle multiple priorities whilst ensuring the airworthiness of the product and accuracy of documentation and parts control Must be able to interpret aircraft blueprints, technical data, and parts specific planning documents. Understand the work scope requirements, documentation procedures and working knowledge of parts worked within evaluation period. Responsible for the accomplishment and quality of their own work. Support and drive projects and drive Continuous Improvement activities Flexible to business needs and able to work various shift patterns as required Ability to work as part of a team and independently Position Qualifications/Capabilities: Previous paint experience in an aircraft manufacturing environment preferred. Must have excellent communication skills, both verbal and written, to read manufacturer's specifications, overhaul manuals and part specific planning. Must have the ability to document in writing, the work performed on the order. Arithmetic and English (reading, writing) skills and able to follow written instructions with precision and having a high attention to detail Must possess computer skills to access repair documents on the website, use in-house applications for production Skills and Special Attributes: Preference will be given to people with previous Aerospace paint spraying background Proficient use of paint spraying equipment, tools, and computers preferred. Benefits: Weekly Payroll 24 days annual leave plus bank holidays (increasing with length of service) Company Pension Scheme Life Assurance Company Sick Scheme Employee Assistance Programme On-site parking Canteen facilities Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

Bluearrow are recruiting for Mechanic's preferably with aerospace skills Starting salary 29,008 per annum, plus shifts & Overtime Ops 2 Salary band: 29,008- 31,677 ( shift allowance payable if following a shift pattern currently 85.74 per week ) About the Role: You will be part of a team specializing in the repair and overhaul of commercial aircraft Thrust Reversers and Nacelles, working to OEM, UKCAA and EASA approved standards. This is a fast paced, high precision environment where safety and quality are paramount. Key Responsibilities: Perform tasks to required standards of the Maintenance Repair Overhaul and Production of aircraft components (Quality, Cost, Delivery) including compliance to regulatory requirements and standard operating procedures. Responsible for performing a variety of disassembly, repair, assembly and testing tasks on structural assemblies, metal and composite bonded structures, pneumatic and hydraulic systems, etc Responsible for the accomplishment and quality of their own work. Able to safely perform company duties under deadlines and handle multiple priorities whilst ensuring the airworthiness of the product and accuracy of documentation and parts control Must be able to interpret (aircraft blueprints, technical data, and parts specific planning. Must possess a basic knowledge of installation of solid and cherry rivets, jo-bolts and hi-loks and perform close tolerance work to include trimming, hole drilling and fastener installation. Understand the work scope requirements, documentation procedures and working knowledge of parts worked within evaluation period. Support and drive projects and drive Continuous Improvement activities Flexible to business needs and able to work various shift patterns as required Ability to work as part of a team and independently Position Qualifications/Capabilities: Must be able to use of close tolerance measuring tools, such as, but not limited to, scales, micrometers, calipers, and depth gages within evaluation period. Capable of using hand tools, such as, but not limited to, drill motors, fastener installation tools, die grinders, and rivet guns, within evaluation period. Arithmetic and English (reading, writing) skills and able to follow written instructions with precision and having a high attention to detail Must possess computer skills to access repair documents on the website, use in-house applications for production Must have excellent communication skills, both verbal and written. Skills and Special Attributes: Preference will be given to people with previous Aerospace background and/or mechanical assembly, metal bonding and composite fabrication skills. Experience in auto body, sheet metal; Bonded structures; structural assembly; hydraulic systems; tool fabrication Proficient use of equipment, tools, machinery and computers preferred. Benefits: Weekly Payroll 24 days annual leave plus bank holidays (increasing with length of service) Company Pension Scheme Life Assurance Company Sick Scheme Employee Assistance Programme On-site parking Canteen facilities Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

Pay & Hours Pay: 12.71 per hour Hours: Monday - Friday, 07:00-15:30 Contract: Temporary to Permanent (Immediate Start) Key Responsibilities Raising Purchase Orders (POs) Maintaining internal databases, systems, and spreadsheets Assisting customers with queries Responding to customers via telephone and email Key Skills & Experience Previous experience in an administrative role Strong attention to detail Excellent verbal communication skills Ability to work well using your own initiative If you are organised, proactive, and ready to start right away, this could be the perfect role for you. Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

Commissioning Manager required! Salary: 49,054.00 Location: Adult Commissioning, TS1 Hours: Monday - Friday 8.30am - 5pm Purpose of the Post: To support the Head of Adult Commissioning with strategic planning, policy development, and commissioning of services for adult social care. To be responsible for the leadership of strategic commissioning, service development and transformation in a complex and challenging environment, ensuring best use of resources, delivery of strategic outcomes and responsiveness to local need To provide managerial direction and oversight of the commissioning process by co-ordinating the commissioning activities of a team of staff to ensure the effective delivery of a comprehensive commissioning work program To work in partnership with a variety of agencies to ensure that commissioned services are strategically relevant, person centred and high quality. Duties and Responsibilities: 1. Take strategic responsibility and leadership for a defined portfolio and drive forwards service development and transformation using national best practice, legislation, evidence based information and data to define service models and opportunities. 2. To lead on the development and publication of commissioning strategies and plans that will ensure services are commissioned against agreed corporate, directorate, strategic and customer-based needs assessments, having co-production at the centre. 3. Ensure new provision is commissioned in line with the Councils Constitution and financial regulations, including any requirements of the Procurement Act 2023. This will include providing oversight of any procurement process and ensuring good quality specification development and outcome-based performance frameworks. 4. To ensure good understanding of available compliant routes to market, which may include the use of grant agreements, and seek support from the Strategic Procurement Team where required. KNOWLEDGE & EXPERIENCE 1. Detailed knowledge of current relevant legislation, guidance and statutory duties and responsibilities of local authorities. 2. Detailed knowledge of current relevant legislation, guidance and statutory duties and responsibilities relating to Social Care, and/or Housing, and/or Health services, or other related subject matter. 3. Knowledge and significant experience of strategic commissioning. 3 Knowledge and experience of transactional commissioning. 4. Knowledge and experience of working within Procurement regulation, including Procurement Act 2023 and/or the NHS Provider Selection Regime. 5. Experience in support, involvement or developing innovative services, with experience in managing risks and reporting. 6. Experience of managing and evaluating contract performance. 7. Experience of managing, or influencing large budgets, and business planning. 8. Experience of tools and techniques for financial management, planning and control. Please apply! Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

IT Helpdesk - Customer Service Location: Hillview House, 61 Church Road, Newtownabbey, BT36 7LQ Hours: Monday to Friday, 8am-5pm. Contract: Temporary ongoing Pay: 14.50 per hour, effective from April 2026 Start Date: 05/05/2026 We are seeking four IT Service Desk Analysts to provide first-line support within a busy, phone-based service desk environment. The role focuses primarily on "log and refer" activity, capturing incidents and service requests, and routing them to the appropriate support teams. You will act as the first point of contact for users, delivering a professional and efficient service while adhering to defined processes and service levels. Key Responsibilities Act as the initial point of contact for all incoming phone-based IT queries and issues. Log incidents and service requests accurately into the service management system. Perform initial triage and refer tickets to the correct group to resolve. Provide clear, concise communication to users regarding next steps and expected timeframes. Escalate priority incidents promptly in line with escalation procedures. Work collaboratively with internal IT teams to support effective incident resolution. Essential Requirements Previous experience in an IT Service Desk or customer support role (phone-based preferred). Strong communication skills with the ability to interact confidently with users at all levels. Competent in logging and tracking issues in a ticketing system. Ability to follow processes accurately and work within structured service environments. Reliable, organised, and able to manage workload during defined shift hours. Must successfully complete an Access NI Basic check prior to starting. Desirable Skills Using IT service management tools , not essential. Ideally a knowledge or passion for IT in general. Awareness of typical corporate IT systems (Windows, MS Office, basic networking, etc.). Employment will be subject to passing screening requirements, including a DBS and credit history check, clear of sanctions. Proof of address and passed referencing requested. We are proud to be an inclusive employer. We welcome applications from all backgrounds and communities, and we are committed to building a team that reflects the diversity of our society. Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

Kitchen Porter - School Setting (Term Time Only) Location: Tunbridge Wells Hours: School Hours (Monday-Friday) Contract: Term Time Only DBS Required Are you looking for a rewarding role that fits perfectly around school hours? We are currently recruiting a reliable and hardworking Kitchen Porter to join a friendly school kitchen team in Tunbridge Wells. About the Role: As a Kitchen Porter, you will play a vital part in keeping the kitchen running smoothly and efficiently. Your responsibilities will include: Supporting the catering team with daily kitchen duties Washing up and maintaining cleanliness of kitchen equipment and utensils Keeping food prep areas, surfaces, and floors clean and hygienic Assisting with basic food preparation where needed Ensuring all health and safety standards are met What We're Looking For: A positive and proactive attitude Reliability and good timekeeping Ability to work well as part of a team Previous kitchen or catering experience is desirable but not essential An enhanced DBS certificate (or willingness to apply for one) Why Apply? School-friendly hours - perfect for work-life balance Supportive on-site team Term-time only position Ongoing agency support If you're someone who takes pride in keeping things running smoothly and enjoys working in a busy, friendly environment, we'd love to hear from you! Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

Property Assistant needed! Salary: 13.05ph Location: Depot, DL1 Hours: Monday - Friday 8am - 4pm Till March 2027 We are hoping to recruit a Property Assistant to assist with maintenance and repair appointments for the public building repairs service and provide administrative support to both public building repairs. To provide a good understanding of Purchasing. Deal with and process high level repairs, raise, book in, and oversee all repair requests. Ensuring timesheet data is accurately recorded and reported for finance reconciliation. To investigate and complete outstanding job tickets on ICT systems. To personally deal with enquiries from both suppliers and internal customers, and aim to resolve all enquiries received at the first point. To ensure clients are provided with a quality service which meets customer expectations and reduces repeat enquires. Please apply today! Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.