Positive Employment

This role will support the growth and prosperity directorate and candidates should have experience of regeneration schemes / programmes, capital appraisals and working with joint ventures. The candidate should also have team management experience. Financial Management • To comply with Council financial policies and requirements. • To identify and propose opportunities for innovation, commercialisation, cost savings, cost recovery or income generation. Customer Relationship • To manage a Finance Business Partnering Team in accordance with service standards. • To monitor and act upon customer feedback to improve customer experiences and to meet or exceed customer satisfaction. Operational Effectiveness and Compliance • To manage a Finance Business Partnering Team in accordance with HR policies and practice. • To undertake continuous improvement to improve the effectiveness of activity and services. • To comply with all Council policies in relation to Health and Safety and Information Governance. • Escalate risks and issues which may impact any aspect of performance or the Council's reputation Organisational Capability and Growth • To improve employee engagement and satisfaction. • To manage the performance and development of direct report and project teams in accordance with the Council's agreed performance management approach. • To identify and develop talent. • To take personal responsibility for personal development including any Continuous Professional Development. • To develop change readiness capability within a Finance Business Partnering Team. PLEASE NOTE THIS ROLE IS INSIDE SCOPE OF IR35 HYBRID WORKING AVAILABLE

Positive Employment is currently recruiting for a Income Officer for our client, a local government organisation based in Wembley, London. The successful post holder will deliver an efficient and robust administrative function to the Rent Income Team within the General Needs Service and provide residential and non-residential rent collection services to all council tenants. Deliver services for residents including face-to-face, telephone, email and virtual communication while ensuring pace, confidentiality and empathy are provided. Collaborate with the Rent Income Officers, Area Tenancy Managers, Welfare Advisors and Income and Financial Inclusion Management Team to provide the best service possible for our residents. This role is a temporary contract with an initial contract length of 3 months with the possibility to extend. This role is hybrid working. Duties and Responsibilities but not limited to: Collaborate with the Rent Income Team to provide a robust duty rota and answer queries at reception regarding tenant rent accounts and arrears; re-directing calls and enquiries where necessary to officers. Deal with tenant enquiries by providing rent account balances and making repayment arrangements on non-complex arrears cases, managing difficult and sensitive conversations or complaints in a balanced, tactful and diplomatic manner. Monitor and reduce former tenant rent accounts and sundry debt accounts, taking prompt action to prevent the accumulation of debt and recommending non-recoverable debts for write off. Be fully conversant with the relevant legislative and statutory requirements and the organisation's key policies and procedures pertaining to a range of services, but in particular rent collection; Be able to explain these to tenants in plain English and without technical jargon. Setting up direct debits, taking rent payments over the telephone, ordering rent cards and rent statements for council tenants. Routing all post items, emails, tasks, etc received into Rent Income CRM queue to individual officers and managers for further action. Verify rent and service charges on the Universal Credit portal and sending out standard notification letters to all new Universal Credit applicants Manage, monitor and maintain all parking and storage accounts including rent collection, enforcement and recovery action. To help prepare court application papers using claims online systems as required Collect low level arrears on residential rent accounts as directed by the Income Manager. Collate the relevant data for Freedom of Information and Subject Access request, or any other requests, to ensure timeliness of response. Search for unallocated rent payments in the council's Sundry Account to be transferred to appropriate rent account. Take part and deliver project work when required. Develop and maintain appropriate administrative and support systems. Input, maintain and assist in the collation of data and administration of applications. Make payment agreements within strict constraints set out by the Income Manager. Organise team meetings including writing minutes. Provide a caring and professional customer experience at point of contact. To provide advice on housing and other welfare benefits to tenants, assisting them in maximising income and benefit entitlement. Personal Requirements: Understanding of social housing and delivering services to residents including key legislation and an understanding of the wider services. Understanding landlord obligations from a safeguarding context. Chartered Institute of Housing qualification at level 3 and above or equivalent experience in housing management. GCSE pass in English and maths or comparable/equivalent qualifications. Some knowledge of the Housing Acts, Landlord and Tenant Acts and the Commonhold and Leasehold Reform Act and how they relate to public sector leasehold management and service charges. Working Hours: 36hrs / Monday - Friday Pay: £24.56 per hr Please note this role is within the scope of IR35.

Are you looking to join a progressive and dynamic local government organisation in Gloucestershire? If so, this opportunity might be perfect for you! Our client is looking for Transport Professionals and Engineers with some experience and with a background in Highways Development Management, who will quickly understand the Gloucestershire context and can display their expertise and solid professional experience in achieving ambitious targets. The successful candidate will provide timely advice and recommendations to the Local Planning Authority making sure that the Highways Authority's position is clearly represented. Provide direction and guidance to less experienced colleagues within Highways Development Management, so as to provide a proactive, effective and cost-efficient service. Provide a Highways Development Management perspective to the development of policy and strategy for the Local Transport Plan, and the Highway Authority. Facilitate economic sustainable development within the County in the context of the organisations. Key Responsibilities: Engage in pre-application discussions with Planning Officers, developers and consultants as appropriate. Provide HDM advice on the need for, and scope of, Transportation Assessments, Transportation Statements and Travel Plans, and to undertake an assessment of these documents when submitted in support of planning applications. Provide appropriate recommendations on highways and transport issues within agreed timelines to District planning authorities in response to consultation on planning applications including mitigation and developer contributions. Represent the Highways Authority at County and District Planning Committee meetings, and other stakeholder meetings, and site visits, to provide highways and transport advice in relation to planning applications and Local Plan spatial growth options. Negotiate Section 106 financial contributions to strategic infrastructure that supports the objectives of the Local Transport Plan. Instruct the Major Projects team concerning the design and delivery of Section 106 funded schemes. Instruct Legal officers to prepare and enter into legal agreements with 3rd party developers. Commission supporting services from transport consultants. Establish and maintain appropriate professional working relations with Elected Members. Prepare evidence and present the highway authorities case at planning appeals or Public Inquiries. Train and mentor junior members of staff. Line manage the development coordinator's and technicians within your geographic areas of responsibility. Personal Requirements: Substantial experience in a public or private organisation dealing with Highways development management issues. Substantial experience in Highways Planning and Development legislation. Experience of public presentation at planning committees and planning hearings. Experience of negotiating complex legal agreements. Experience of engineering design standards. Experience of using transport modelling applications. Experience of preparing reports for technical appraisal and public review. Degree in Civil Engineering, or relevant degree with compensatory knowledge, abilities and skill. Working Hours: 9:00 am - 5:00 pm, Monday to Friday Salary: £51,356.00 per annum