Universal Business Team

Operations Manager Salary: 45,000 - 60,000 Location: Sandbach, Cheshire Contract: Full-time, permanent About the Role We are working on behalf of a well-established, family-run SME specialising in spill management solutions that protect people, workplaces, and the environment. Due to continued growth, our client is creating a new Operations Manager position to play a central role in shaping and strengthening their operational capability. This is a hands-on, multi-faceted role suited to an experienced operational leader who enjoys working closely with people, processes, and customers in a fast-moving SME environment. As a key member of the leadership team, the successful candidate will have real influence over how the business operates today and scales for the future. Key Responsibilities Operational Leadership Oversee and coordinate day-to-day business operations to ensure efficiency, quality, and service excellence. Develop, implement, and continuously improve operational systems, processes, and procedures. Monitor operational performance, KPIs, and prepare regular management reports. Identify operational risks and implement effective mitigation strategies. People & Team Management Lead, coach, and manage the auditor team, including route planning and audit reporting. Work closely with sales, on-site support teams, and customers to ensure seamless delivery. Contribute as a core member of the management and leadership team. Business & Supply Chain Operations Manage new customer site setups from an operational perspective. Oversee stock management for wholesale and end-user customers. Manage Spill-Aid production processes. Oversee e-commerce operations including Amazon FBM and FBA. Manage supplier relationships and support future import/export activity (FX, VAT, duties, transport). Financial & Compliance Oversight Manage budgets, forecasts, and cost-control initiatives. Ensure compliance with company policies, safety standards, and relevant regulations. Requirements Essential Proven experience in an Operations Manager or similar role. Strong leadership and people-management capability. Highly organised with excellent problem-solving skills. Confident managing multiple priorities in a hands-on SME environment. Strong communication and stakeholder-management skills. Desirable Degree in Business Administration, Operations Management, or a related field. Experience in manufacturing, logistics, or operationally complex environments. Knowledge of Lean, Six Sigma, or continuous improvement methodologies. Benefits Newly created role with genuine influence and autonomy. Opportunity to shape operations within a growing, values-driven family business. Varied and engaging role combining strategic oversight with hands-on delivery. Competitive salary of 45,000- 60,000 depending on experience. IND25

Business Development Manager (Remote - Midlands) Location: Remote (Midlands, UK) Salary: 55,000 + up to 15% bonus based on GP targets Additional benefits: Profit share bonus scheme + car allowance Type: Full-time Newly created role An established and growing UK business specialising in reusable transit packaging and goods handling solutions is seeking an experienced Business Development Manager to support its continued expansion. This newly created role will focus on developing new business within the pharmaceutical and automotive sectors, offering the successful candidate a high level of autonomy, ownership and the opportunity to play a key role in shaping future growth across strategically important markets. The business Our client is a well-respected UK-based provider of sustainable packaging and supply chain solutions, supporting customers across a wide range of industries. The business is known for delivering high-quality, durable products that improve operational efficiency, protect high-value goods and help customers reduce environmental impact. With sustainability at the core of its proposition, the company operates as a carbon-neutral organisation and offers an extensive portfolio of reusable packaging solutions, including plastic pallets, pallet boxes, containers, crates and bespoke solutions tailored to meet complex regulatory and operational requirements. There will be a requirement to travel once per month to the head office in Scotland for company meeting/events. The role The Business Development Manager will be responsible for driving new customer acquisition and building a strong pipeline of opportunities within the pharmaceutical and automotive sectors. Key responsibilities include: Proactively identifying and prospecting new customers through research, outbound activity and networking Developing a strong understanding of sector-specific challenges, regulations and packaging requirements Managing and progressing opportunities through the sales pipeline using CRM Arranging and conducting virtual and face-to-face meetings to present products and solutions Preparing tailored proposals and quotations in collaboration with marketing, operations and finance teams Supporting the smooth onboarding of new clients by working closely with internal stakeholders Representing the business at exhibitions, trade shows and industry events Reporting regularly on pipeline activity, wins and performance against targets Requirements Proven experience in B2B sales or business development Strong prospecting and lead-generation capability Excellent communication and relationship-building skills A consultative sales approach with the ability to understand customer needs and present value-led solutions Experience managing a structured sales pipeline A self-motivated, target-driven mindset with the ability to work remotely Willingness to travel occasionally for client meetings and industry events Experience selling into pharmaceutical, automotive or industrial sectors would be advantageous but is not essential. Benefits 55,000 base salary Up to 15% bonus of salary linked to gross profit targets Profit share bonus scheme Car allowance Remote-based role with flexibility across the Midlands Opportunity to join a stable, growing business with a strong sustainability-driven proposition A role with genuine impact and long-term progression potential IND25

Account Manager Location: Bognor Regis - Office based 35,000 The Opportunity We are working confidentially with a successful and growing organisation to recruit an Account Manager who thrives on building strong customer relationships and driving long-term value. This is an excellent opportunity to join a business with an outstanding culture, modern facilities, and a genuine commitment to employee wellbeing and development. The Account Manager will play a key role in managing and growing existing customer accounts, ensuring exceptional service while identifying opportunities to increase revenue and gross profit. You'll work closely with a collaborative sales team and internal stakeholders to support wider commercial objectives. About the Role As an Account Manager, you'll be the trusted point of contact for a portfolio of established customers. Your focus will be on nurturing relationships, ensuring customer satisfaction, and uncovering opportunities for growth through proactive account management. Key Responsibilities Manage and develop relationships with assigned existing customers Act as the primary point of contact for customer enquiries and ongoing account needs Proactively nurture accounts to drive retention and growth Create, present, and follow up on customer proposals and quotations Process customer orders accurately and efficiently Identify upsell and cross-sell opportunities within existing accounts Maintain an accurate and up-to-date sales pipeline Manage and update the CRM system, ensuring all customer interactions are logged Use internal systems and tools to support account management and reporting Work collaboratively with the wider sales team to achieve individual and company targets Liaise with internal teams to ensure smooth delivery and outstanding customer satisfaction Requirements Previous experience in Account Management or a customer-facing sales role (desirable but not essential) Strong relationship-building and account management skills Confidence in creating and following up proposals and quotations Good attention to detail IT literate, with experience using CRM systems and Microsoft Office (or similar tools) Key Behaviours & Attributes Friendly, positive, and optimistic approach Highly self-disciplined with excellent time management skills Confident and professional telephone manner Strong written and verbal communication skills A collaborative team player with a proactive mindset Highly organised with strong attention to detail Benefits Competitive salary package Free lunch provided daily Onsite gym facilities Company pension scheme Holidays: 24 + 8 Excellent company culture with a supportive, people-first environment Modern offices and a collaborative working atmosphere

Head of Sales Level: Senior Leadership Role Salary: £45,000 - £55,000 Location: Office based - Cheshire An established and highly respected market leader in Spill Control, Compliance and Environmental Protection is entering a period of accelerated growth across the UK and Europe. To support this expansion, we are seeking an exceptional Head of Sales to shape, lead and deliver a high-impact commercial strategy. This is a pivotal leadership role for a commercially driven individual who thrives on building strategy, inspiring people and delivering results. You will take ownership of sales performance across B2B and B2C channels, elevating premium market positioning while driving sustainable, profitable growth. The Opportunity As Head of Sales, you will sit at the heart of the organisation's growth agenda. You will define and execute a cohesive sales plan, build high-performing teams and strengthen long-term customer relationships - ensuring the business continues to be recognised as the most trusted name in its sector. This role combines strategic leadership with hands-on execution, offering real influence, autonomy and visibility at leadership level. Key Responsibilities Commercial Strategy & Growth Shape and deliver a sales strategy aligned to ambitious growth plans Identify new markets, partnerships and commercial opportunities Build robust forecasts, manage pipelines and drive consistent performance Lead, coach and inspire the sales team to exceed monthly and annual targets Embed a culture of accountability, collaboration and continuous improvement Customer & Market Leadership Strengthen relationships with key national accounts Oversee and enhance the end-to-end customer journey Represent the business at trade shows, industry events and networking forums Work closely with Marketing to align campaigns, brand messaging and lead generation Collaborate with Operations to ensure exceptional delivery and customer satisfaction Operational Excellence Own CRM processes and champion best practice Deliver insightful monthly sales reports to the leadership team Lead monthly sales meetings, providing coaching and mentoring to develop individual capability Occasional overnight stays required for trade shows, exhibitions and field visits. This is rare, however, as expansion evolves it may be required occasionally. Qualifications Proven success leading and developing sales teams, ideally within Health & Safety, Compliance, Environmental or Technical Solutions Strong commercial acumen with the ability to translate strategy into action Confident communicator and negotiator at all levels Highly capable in forecasting, reporting and pipeline management Experienced people leader with a coaching-led approach Comfortable operating in a fast-paced, growth-focused environment Personal Attributes Confident, credible and influential A natural problem solver with a proactive mindset Motivational leader who brings energy, focus and accountability Adaptable, resilient and results-driven Operates with integrity, transparency and strong values Leadership and Management to drive a team Senior leadership role with real influence and autonomy Opportunity to shape the future of a premium, trusted brand High-growth environment with clear ambition and momentum Chance to build and lead a best-in-class sales function Become part of a friendly and caring team

A leading company in Spill Control is seeking a Head of Sales to drive their expansion across the UK and Europe. This pivotal leadership role involves creating and delivering a robust sales strategy, building high-performing teams, and nurturing long-term customer relationships. The ideal candidate will have a proven track record in leading sales teams, strong commercial acumen, and the ability to perform in a fast-paced environment. Competitive salary and significant influence in shaping a trusted brand's future are offered.