Universal Business Team

Customer Care Executive Full-Time; Monday- Friday Description Our client is a Reputable, family run business based in Hook, UK . They design and manufacture quality lighting solutions for the automotive industry. As they embark on a journey of growth, they are seeking a Customer Care Executive to join their team. As Customer Care Executive you will provide a world class level of customer care that cements lifelong partnerships by thinking like the customer, being an ambassador and going the extra mile Responsibilities: Act at all times in the best interests of the customer and giving genuine advice. Dealing with any incoming enquiries. Process sales orders Manage the customer care inbox Create customer case numbers Following cases through to a meaningful and mutual close in a timely manner. Ensuring account managers are informed of cases that need escalating. Send accurate order confirmations Keep customers updated on order/delivery updates Fielding all new enquiries straight to Business Development for qualifying Taking forward all orders from the Business Development Team and ensuring the customer is looked after from point of order onward Notify the appropriate Manager or Team Leader of any issues. Requirements Customer mindset Excellent phone manner - polite, friendly, confident to ask questions Be able to cope in a crisis/able to deal with issues thrown at them Be proactive and willing to jump in A team player Be able to cope with fast paced and ever growing/changing list of priorities Benefits Salary- 30,000- 35,000. Inclusion on company bonus scheme Access to Lifeworks perks scheme, Free lunch and snacks, Fresh coffee, 25 days holiday plus bank holidays.

We are working with a leading, independent business based in Wolverhampton, who are looking to recruit their Operations Manager, to form part of their Senior Leadership Team. As Operations Manager, you will be responsible for the end-to-end management of operations, including Production, Warehouse/Yard, Transport & Logistics, Procurement, Customer Service, and Health & Safety. You will lead departmental managers, ensuring all functions operate efficiently, collaboratively, and in line with business objectives. A key focus of the role is driving performance, improving processes, and delivering industry-leading customer service. The business is currently experiencing sustained double-digit growth in turnover, which is expected to continue, making this a key role in scaling operations to support ongoing expansion along with the required processes and workflow. You will also play a pivotal role in managing the transition to a new facility, ensuring continuity of operations and minimal disruption. Key Responsibilities Operational Leadership Take full accountability for day-to-day operations across all departments Align production, warehouse, logistics, and customer service to ensure smooth workflow Drive continuous improvement, efficiency, and cost control across the business Establish, monitor, and deliver against KPIs Implement and document scalable process, workflows and lean management. Production & Manufacturing Oversee production planning, output, and efficiency Ensure manufacturing processes (including fabrication and bespoke orders) meet quality and delivery standards Oversee powder coating and investigate feasibility to bring in house Identify and implement process improvements to increase productivity Warehouse, Yard & Stock Control Manage goods in/out operations and yard organisation Ensure accurate stock control systems and regular stock audits Maintain optimal stock levels to support production and customer demand Transport & Logistics Develop and maintain an efficient and cost-effective transport plan Coordinate closely with production and warehouse teams to ensure timely dispatch Monitor delivery performance and customer satisfaction Customer Service & Office Operations Oversee order processing to ensure speed and accuracy Ensure proactive communication with customers on lead times and deliveries Support handling of bespoke and complex orders Commercial & Sales Support Support the sales team in winning new business and key accounts Work closely with sales to ensure operational capability aligns with customer requirements Engage with customers when required, including site visits and relationship management Contribute to pricing, lead time commitments, and service offering to improve win rates Drive a customer-first mindset across all operational departments Procurement Manage purchasing of raw materials and stock Oversee the import of raw materials , including supplier coordination, shipping, lead times, and cost control Ensure compliance with import regulations, duties, and documentation requirements Work closely with CMT Group procurement to leverage group buying power Monitor supplier performance to maintain cost efficiency and continuity of supply People Management & HR Lead, develop, and support departmental managers Oversee recruitment, onboarding, and absence management for operational teams Build a high-performance, accountable, and engaged workforce Health & Safety Ensure full compliance with H&S legislation and company policies Promote and maintain a strong safety-first culture Projects & Site Transition Lead the transition to new premises Plan and execute the move with minimal disruption Identify risks and implement mitigation strategies Requirements Proven experience in a manufacturing or industrial environment Strong track record in multi-department operations management Experience overseeing production, logistics, and stock control Experience in procurement and sourcing of raw materials , including importing Working knowledge of import processes, shipping logistics, and customs/duties requirements Commercially aware with experience supporting sales growth and customer acquisition Experience working closely with sales teams to convert opportunities into orders Confident engaging with customers, including site visits and relationship management Demonstrated ability in project management (site relocation advantageous) Strong understanding of cost control, budgeting, and financial performance Experience implementing KPIs and performance management frameworks Excellent communication, leadership, and organisational skills Benefits Salary- 55,000- 75,000 depending on experience Monday- Friday- Day shifts

A design-led interior refurbishment firm based in Hemel Hempstead is seeking a CEO to spearhead its growth and professionalisation. This role involves providing clear leadership, building a strong sales pipeline, and overseeing financial performance across projects. The ideal candidate will have a proven track record in commercial strategy and project management within a similar business environment, with a focus on delivering sustainable and profitable growth. The position offers a competitive package including a bonus and incentives.

A dynamic growth-oriented organization in Bognor Regis seeks an experienced Operations & Supply Chain Director to lead their operations. You will oversee procurement, logistics, and inventory management while leading a team. Ideal candidates will possess strong negotiation skills and a background in operations or supply chain management. The position offers a competitive salary of £80,000-£100,000 plus profit share, a company car, and a role in a business with significant growth potential.

Our client is a design-led interior refurbishment and furniture business specialising in the education sector, with a strong reputation across private schools, academies, and learning environments. The business delivers integrated solutions spanning design, refurbishment, furniture, and modular construction. With a current turnover of c. 15m and a clear pathway to 20m+, they are entering an exciting new phase of growth. Recent strategic developments include: Expansion into modular/off-site construction through a new division A major 35m modular programme Growing international opportunities across Europe and the US Our client combines a strong brand, loyal client base, and a differentiated offer, but now requires enhanced leadership, structure, and commercial discipline to fully realise its potential. The Opportunity This is a rare opportunity to lead a well-established, respected business into its next stage of growth and professionalisation. Working alongside an experienced COO and CFO, the CEO will take full responsibility for commercial performance, leadership, and strategic direction, ensuring the business delivers sustainable, profitable growth. This is not a turnaround; it is a scale-up opportunity with strong foundations, a healthy pipeline, and significant headroom for improvement. The Role Provide clear leadership and strategic direction to the business Build and maintain a credible sales pipeline to support 20m+ turnover Lead the commercial strategy, driving revenue growth and margin improvement Ensure alignment between sales, operations, and financial performance Implement robust performance management, reporting, and accountability structures Lead and develop the senior leadership team (COO and CFO) Oversee delivery of key programmes, including the current 35m project Strengthen financial discipline, including margin, cash flow, and project control Manage relationships with shareholders and the board Support expansion into new geographies and service lines Requirements Sector Experience Interior fit-out or commercial refurbishment Design-and-build contracting Specialist construction services Modular/off-site construction Workplace or education interiors You will likely have operated at a senior level within a 15m- 50m project-based business. Commercial Expertise A proven track record of building and converting strong project pipelines Experience delivering profitable growth in project-based environments Strong understanding of margin control, pricing strategy, and project risk The ability to align commercial, operational, and financial functions Leadership Style Commercially sharp and operationally decisive Experienced in leading multi-disciplinary teams Comfortable in a hands-on SME environment Able to bring structure, clarity, and accountability Credible with shareholders, clients, and senior stakeholders Personal Attributes Pragmatic, results-oriented, and resilient Strong communicator with natural leadership presence Able to balance strategic thinking with execution Comfortable leading through change and growth Benefits Generous package including bonus and incentives

We are seeking a Telesales Executive to join a small, friendly business based in Bedford. This is an office based role where you will be responsible for creating qualified sales opportunities by identifying buying signals, engaging target accounts, and converting marketing and data insights into high-quality sales meetings. This role focuses on intelligent prospecting and targeted engagement rather than high-volume cold calling. The SDR works closely with sales and marketing to identify opportunities, qualify prospects against agreed criteria, and generate a consistent pipeline of meetings for the Business Development team. The position plays a key role in supporting the company's growth strategy by ensuring Business Development Managers are consistently engaging with organisations that match their customer profile. Main Duties: To book and attend new qualified appointments to sell our services. Conduct client visits identifying client needs and presenting our solutions. Work with Telesales and Marketing to ensure inbound leads are generated for you to attend. Actively manage a structured sales pipeline to ensure consistent deal progression and closure. Direct responsibility for sales generation with an individual sales target. Increase sales across all potential sales streams and collaborate with all departments. Ensure that the KPI for proposal presentations is achieved. Ensure all work quoted for is costed and approved in accordance with Company procedures, and that submissions are both comprehensive, professional and accurate. Ensure the CRM database is developed and maintained. Requirements Experience of successfully delivering sales targets. Exposure to telesales, marketing-led lead generation or bid support environments Ability to prioritise workload and diary planning. Passionate and experienced in business-to-business sales within a similar market, with the ability to build relationships and influence key stakeholders Excellent knowledge of MS packages and CRM systems is required. Able to demonstrate a positive can-do attitude and work calmly under pressure, whilst delivering targets. Resilience and a can-do mentality, able to demonstrate a consistent ability to deal with barriers and obstacles to progress and display the determination and drive to achieve agreed goals. Self-sufficiency and independence, able to make things happen with pace and energy Possess an all-round understanding of business awareness and knowledge of financial terms and the ability to compile a sound business case. Excellent communication skills, flexibility, ability to work to deadlines and the determination to see a job through to a satisfactory conclusion are essential for this role Benefits Monday- Friday 8am- 5pm (1 hour lunch) 30k base salary and uncapped commission 28 days holiday including bank holidays Health & Medical Benefits Pension Scheme Free parking at Head Office Supportive culture with strong retention IND25

Our client is a leading manufacturing business based in Colchester. As the business continues to grow, they are looking to recruit an experienced and proactive IT Systems Coordinator to join their team. This is a hands-on, multi-faceted role supporting both infrastructure and business-critical applications. One of the key projects will be assisting the migration from the existing system (Intact IQ) to an alternative application (cloud based). This is not a people-management role. You'll work closely with our MSP and ERP implementation partner, with the opportunity to grow into greater systems ownership post go-live. Responsibilities: ERP Management Support the implementation partner and internal users during the rollout of a new cloud ERP system (Infor CSI) - e.g., requirements gathering, UAT coordination, training support and documentation Maintain and update system configuration and master data under guidance to support process improvements (raising change requests where appropriate IT Infrastructure Support Provide day-to-day IT support across servers, PCs, and core services; perform routine checks and basic administration (patching/user tasks) and escalate to the Managed Service Provider (MSP) for complex issues. Coordinate with the MSP for maintenance, upgrades, backups, security updates and incident resolution. Monitor network and connectivity (Cisco/Meraki) and log/escalate faults; assist with on-site troubleshooting. Business Systems & Applications Provide 1st/2nd line application support for Intact IQ and, as it is implemented, Infor CSI (user setup, triage, basic fixes, vendor escalation). Support key business applications such as SolidWorks (installation/licensing/helpdesk + escalation). Produce and maintain operational reports using SQL queries and existing reporting tools; support ad-hoc data extracts for the business. Work with stakeholders to capture requirements and improve processes, helping translate needs into tickets/configuration changes. Microsoft Office 365 Administration and support of Office 365, SharePoint Online, Teams, and the company Intranet. Development and support of business applications using Microsoft PowerApps. Automating tasks and processes using Excel Macros/Power Automate where applicable. Telephony & Communications Support day-to-day administration of 3CX (user setup, extensions, call routing changes) and escalate VOIP/network issues to MSP/provider as required. Requirements Manufacturing/distribution process understanding (order-to-cash, procure-to-pay, MRP basics, inventory/traceability) Experience supporting systems through the lifecycle (requirements capture, testing/UAT, training support, and BAU support) with the opportunity to take on more ownership over time. Strong understanding of Windows Server environments. Solid experience with Microsoft SQL Server (strong SQL query/report writing essential). Working knowledge of Office 365 administration and SharePoint. Experience developing or supporting PowerApps. Familiarity with 3CX phone system administration. Experience managing or collaborating with Managed Service Providers. Understanding of Meraki network devices (switches/APs). Strong Excel skills, including experience building or editing VBA Macros. Excellent communication skills - ability to translate technical issues for non-technical users. A proactive, self-starter who enjoys solving problems and improving systems. Strong time management and ability to prioritise in a busy environment. Infor CloudSuite Industrial (CSI) experience. Exposure to ERP implementations or go-live support (cutover/hyper care) is an advantage. Experience working with vendors/implementation partners is beneficial. Good change management skills. Benefits Salary- 40,000- 50,000 Profit related bonus scheme Free snacks and hot drinks Monthly staff meetings with free lunch 22 days of paid holiday plus bank holidays increasing to 25 days with service on-site parking Monday- Friday 07.30am- 16.30pm (office based) IND25

Salary: 30,000 - 35,000 per annum (negotiable depending on experience) Hours: Monday to Friday, 7.30am - 4.30pm (30-minute unpaid lunch break). Office-based Benefits: On-site parking, Excellent public transport links, Lunch provisions available on site (basic breakfast and lunch items), Recognition and reward initiatives, Supportive, close-knit and friendly office environment An exciting opportunity has arisen for an Internal Sales Support Executive to join a growing and well-established business operating within a essential services environment. This is a newly created role , introduced as part of a wider investment into people and process, designed to support a busy sales function and improve customer experience. This position would suit someone who enjoys variety, takes pride in organisation, and thrives in a fast-paced, team-oriented office environment. The Role Working closely with the internal and external sales teams, you will play a pivotal role in ensuring customers receive a seamless, professional and responsive service. You will act as a key point of contact for incoming enquiries, provide essential administrative and sales support, and help free up the sales team to focus on proactive, revenue-generating activity. Key Responsibilities Managing inbound sales enquiries via phone and email Providing day-to-day support to the sales team, including answering calls and managing the shared sales inbox Preparing, issuing and following up quotations and sales orders Responding to customer queries regarding ongoing work and job updates Acting as a central point of contact for engineers and service-related enquiries Coordinating reactive or urgent work where required Maintaining accurate customer and sales data within the CRM system Organising practical logistics such as parking arrangements for field-based staff Delivering general administrative support to keep office operations running smoothly Collaborating with internal teams to ensure a high standard of customer service About You You'll be confident on the phone, highly organised, and comfortable juggling multiple priorities. You enjoy being part of a team, but are equally capable of working independently and taking ownership of tasks. Key skills and attributes include: A confident and professional telephone manner Strong organisational skills with excellent attention to detail Customer-focused mindset with a problem-solving approach Ability to prioritise workload in a fast-moving environment Good working knowledge of Microsoft Word, Excel and Outlook Experience using CRM systems (or the ability to learn quickly) A positive, adaptable and proactive attitude Why Apply? This is a fantastic opportunity to step into a business that genuinely values its people, promotes teamwork, and offers long-term stability alongside continued growth. You'll join a supportive, family-oriented culture where contribution is recognised and development is encouraged. If you're looking for a role where you can make a real impact, be trusted with responsibility, and grow within a friendly and professional team, this could be the next move for you

Operations & Supply Chain Director Location: Bognor Regis - Site based Salary: £80,000-£100,000 + Profit Share Lead the engine room of a fast growing, forward thinking organisation. If you're the kind of leader who thrives on turning complexity into clarity, inefficiency into opportunity, and teams into high performing powerhouses, this role will feel like home. We're on an ambitious growth journey, supporting organisations across the globe to achieve more with less. Sitting uniquely between consultancy and consolidation, we help major retail and commercial brands streamline their operational consumables, and we're scaling fast. Now, we're looking for a commercially sharp, strategically minded Operations & Supply Chain Director to take full ownership of our end to end operations. This is your chance to shape the future of a business that's evolving, innovating, and hungry for impact. What You'll Lead Procurement & Supplier Management - Oversee a £6m spend, negotiate smartly, and build strong commercial partnerships. Logistics & Distribution - Ensure seamless, efficient movement of goods from supplier to customer. Inventory & Demand Management - Keep stock lean, accurate, and aligned with customer needs. Process Improvement & Strategy - Drive operational excellence and build scalable systems for growth. Team & Stakeholder Leadership - Lead a team of 3 direct reports and influence a wider group of 15+ across operations Qualifications A proven senior leader in operations, supply chain, or logistics. A confident negotiator who can manage complex supplier relationships. A people first leader who develops, empowers, and inspires teams. Technically strong across ERP/WMS, forecasting tools, and logistics systems. Adaptable, decisive, and energised by fast paced, evolving environments. An understanding of the Retail Sector ideally. Benefits Competitive salary + profit share scheme Company car and full technology package 24 days holiday A pivotal role in a business with huge growth potential The chance to shape strategy, build capability, and leave a lasting legacy If you're ready to step into a role where your decisions shape the future, your expertise drives transformation, and your leadership inspires real change - we'd love to hear from you.

Operations Manager Derby Manufacturing Bespoke Furniture for the Care Sector Salary: 70,000 - 80,000 (depending on experience) + benefits About the Company A well-established and growing UK manufacturer specialising in the design and production of high-quality, bespoke furniture for the care sector is seeking an experienced Operations Manager. The business creates environments that are safe, durable, and fit for purpose, and continues to expand its operations in line with increasing demand. Role Overview This is a senior leadership position with responsibility across manufacturing, supply chain, customer service, and delivery. You will oversee overall operational performance, ensuring products are delivered to specification, on time, and within target margins. The role requires strong leadership, a continuous improvement mindset, and the ability to drive efficiency across all operational functions. Key Responsibilities Lead both manufacturing sites to deliver products to specification, on time, and within gross profit targets Oversee production scheduling and capacity planning across a range of order types Drive quality, safety, and continuous improvement initiatives across all operations Monitor and reduce waste, rework, and downtime within manufacturing processes Oversee all delivery and installation operations, ensuring projects are executed in line with customer expectations Coordinate effectively with internal teams to ensure operational readiness, clear communication, and successful execution Ensure a high-performing and responsive customer service function Oversee order management from confirmation through to completion Implement effective escalation processes to protect and maintain customer relationships Ensure material availability and supplier performance support operational requirements Contribute to product development decisions from a manufacturability and cost perspective Strengthen supplier relationships and negotiate commercial terms where appropriate Report directly to senior leadership with clear, data-driven insights Own the operational budget and identify opportunities for cost efficiency Build and lead a high-performing, engaged team culture Lead and support cross-functional improvement initiatives as the business scales Requirements Proven experience in an operations leadership role within a manufacturing or production environment Strong understanding and practical application of lean manufacturing principles Experience managing and improving OTIF (On Time In Full) performance Commercially minded with a strong focus on margin, cost control, and operational efficiency Solid understanding of end-to-end production, supply chain, and delivery operations An effective leader with the ability to engage, challenge, and develop teams Hands-on, proactive, and solutions-oriented approach Experience within bespoke or made-to-order manufacturing is advantageous Benefits 70,000 - 80,000 depending on experience Car allowance Profit share bonus scheme Excellent, progressive working environment Why Apply? Opportunity to play a key leadership role in a growing business Broad scope with full operational responsibility Collaborative environment with strong growth ambitions Work within a sector that delivers meaningful impact

Finance Assistant Bristol Benefits: 35,000 - 40,000+ depending on experience + profit share bonus scheme and more Full-time - 37.5 hour week (8am to 4pm with flex) Overview We are currently recruiting on behalf of a growing and forward-thinking construction business operating within a dynamic, project-led environment. The organisation specialises in commercial fit-out and high-specification laboratory projects, delivering complex and detail-driven schemes for a broad range of clients across the UK. Known for its commitment to quality, precision and technical expertise, the business works closely with clients to deliver functional, innovative and fully compliant spaces across both commercial and specialist sectors. This is an excellent opportunity to join a business offering a competitive salary, profit share bonus scheme, 25 days holiday plus bank holidays, and genuine opportunities for career progression. The successful candidate will be joining a supportive environment where development is encouraged and contributions are genuinely valued. The company culture is built on Integrity, Respect, Trust, Honesty, Responsibility and Consistency, creating a professional and collaborative working environment. The Role This is a key position within the finance function, supporting the Head of Finance and working closely with operational teams across the business. The Finance Assistant will play an important role in ensuring financial accuracy, maintaining robust processes, and supporting the smooth running of subcontractor and supplier payments. Key Responsibilities Processing a high volume of supplier and subcontractor invoices accurately and efficiently Managing and reconciling supplier accounts, resolving discrepancies in a timely manner Administering subcontractor payments, including valuations, retentions and payment certifications Liaising with Project Managers and Quantity Surveyors to verify and resolve financial queries Supporting CIS processes and ensuring compliance with subcontractor requirements Managing Domestic Reverse Charge VAT transactions Assisting with VAT returns and monthly CIS submissions Processing timesheets and company credit card transactions Maintaining supplier and subcontractor records, including insurance and compliance documentation Setting up new suppliers and subcontractors, including credit checks and due diligence to ensure continuity of supply Handling supplier queries professionally and efficiently Identifying opportunities to improve financial processes and controls Requirements The ideal candidate will be an experienced finance professional with a background in the construction sector. They will demonstrate a strong understanding of industry-specific requirements and a proactive, detail-focused approach. Key requirements include: Previous experience within a construction or project-based business Strong working knowledge of CIS and Domestic Reverse Charge VAT Experience managing subcontractor payments and supplier relationships Experience carrying out credit checks on new customers and suppliers High levels of accuracy and attention to detail Ability to manage multiple priorities in a fast-paced environment Strong communication skills and the ability to work cross-functionally Proactive, organised and solutions-focused mindset AAT Level 3 (or working towards) Benefits Competitive salary of 35,000 - 40,000+ depending on experience Profit share bonus scheme 25 days holiday plus bank holidays Career progression opportunities within a growing organisation Exposure to a wide range of financial processes within a project-led environment Application This is an excellent opportunity for a motivated Finance Assistant looking to develop their career within a fast-paced and evolving construction business. Interested candidates are encouraged to apply for further details. IND25