Black Cat Recruitment Ltd

Our client provides nationwide mobile servicing, maintenance, and repair for tail lifts and commercial vehicle equipment. With a team of highly trained engineers and a reputation for responsive, customer-focused service, they're now looking for two experienced Service Co-Ordinators to join their growing team. Role information: Salary - 27,000 per annum (starting figure and to be reviewed in 6 months post start date) Location - Wednesbury, West Midlands Hours of work - 37.5 hours per week with shifts either 07:30-16:00 or 8:30-17:00 The Service Coordinator plays a vital role in planning, coordinating, and supporting engineering operations to deliver high-quality service to customers. This role ensures accuracy in job scheduling, effective use of resources, customer communication, and profitability of service delivery. It requires a high level of attention to detail, organisational capability, and a proactive approach to managing engineer utilisation and customer expectations. Key Responsibilities (not limited to): Plan and schedule engineers to maximise utilisation and match skill sets using the skills matrix. Ensure correct hours are allocated to each job and confirm alignment with engineer availability. Hire engineering equipment such as towers as required for job completion. Gain appropriate authorisation from customers before job commencement. Keep customers updated throughout the job process and manage expectations clearly and professionally. Send accurate parts information to suppliers, including video links where applicable, to ensure correct parts are identified and ordered. Use customer-specific job platforms to update progress, submit estimates, final costs, and final invoices. Ensure data input is accurate, up-to-date, and compliant with agreed formats and timelines. Maintain robust internal job records aligned to the customer platforms. Cost jobs to maximise profitability while ensuring value for the customer. Ensure all job-related costs are captured and authorised appropriately. Support the invoicing process by ensuring all required details are submitted promptly. Work closely with mobile engineers, the customer care team, and the parts department to ensure smooth and efficient service delivery. Relay information from job notes accurately to relevant stakeholders for timely decision making. Act as a point of coordination between field teams and the office. The successful candidate will have the following key skills/experience: Essential: Proven experience in a service coordination, operations or scheduling role. Excellent planning and organisation skills with strong attention to detail. Confidence working across multiple digital platforms and databases. Strong communication skills across face-to-face, telephone, email, and Teams. Ability to manage multiple priorities and respond to changing situations. Customer-focused with a proactive problem-solving approach. Desirable: Experience within the commercial vehicle or tail lift industry. Knowledge of customer job platforms and costing systems. Understanding of service operations and engineer scheduling. If you are an experienced Service Co-Ordinator looking for your next challenge with a successful commercial vehicle specialist, we encourage you to apply today. Please submit your CV to be considered, and a member of our team will be in touch to discuss the opportunity further.

Mobile Commercial Vehicle Engineer Are you a practical, hands-on engineer looking for a mobile role with training and development opportunities? This is a fantastic opportunity to join one of the UK s leading nationwide commercial vehicle specialists. Our client is expanding their team and are keen to speak with engineers from a wide range of mechanical and technical backgrounds. This is a genuinely varied role where no two days are the same. Salary information: From 38,000 per annum (salary negotiable depending on experience). On target earnings of £45,000+ per annum with paid travel time and call-out/standby rates Job type: Full time, permanent position Your duties could include: Servicing and repairing plant trailers (non-HGV) Servicing, maintaining and repairing tail lifts and ancillary equipment Working on low-voltage commercial vehicle electrics (training can be provided) Light welding and fabrication work Basic hydraulic fault finding and repairs Undertaking LOLER weight testing and inspections (full training provided if required) Working independently in a mobile, field-based environment Delivering high standards of customer service Preferred Skills / Knowledge If you have one or more of the below, we d be interested in speaking with you: Welding experience Basic electrical knowledge Strong mechanical knowledge Practical, hands-on mindset (essential) Basic hydraulic knowledge Agricultural vehicle engineering background Commercial vehicle refrigeration experience Plant, trailer, or heavy equipment servicing experience We welcome applications from candidates with transferable commercial vehicle engineering skills training can be provided. A full UK Driving Licence is required. What s in it for you? IMI accredited training available Full LOLER training provided (if required) 31 days holiday including bank holidays On-call bonus and enhanced call-out rates Generous overtime opportunities Door-to-door paid travel time Fully equipped company van (tools, equipment and parts supplied) and uniform provided Employee Assistance Programme including private GP support We re particularly keen to hear from engineers from backgrounds such as: Plant Engineers, Agricultural Vehicle Engineers, Trailer Technicians, HGV/LCV Technicians, Vehicle Fitters, Commercial Vehicle Body Builders/Repairers, Refrigeration Engineers (vehicle-based). If you re practical, adaptable and looking for a role with variety and long-term career growth, we d love to hear from you. Please apply with a copy of your CV to discuss the opportunities available.

Mobile Commercial Vehicle Engineer Are you a practical, hands-on engineer looking for a mobile role with training and development opportunities? This is a fantastic opportunity to join one of the UK s leading nationwide commercial vehicle specialists. Our client is expanding their team and are keen to speak with engineers from a wide range of mechanical and technical backgrounds. This is a genuinely varied role where no two days are the same. Salary information: From 38,000 per annum (salary negotiable depending on experience). On target earnings of £45,000+ per annum with paid travel time and call-out/standby rates Job type: Full time, permanent position Your duties could include: Servicing and repairing plant trailers (non-HGV) Servicing, maintaining and repairing tail lifts and ancillary equipment Working on low-voltage commercial vehicle electrics (training can be provided) Light welding and fabrication work Basic hydraulic fault finding and repairs Undertaking LOLER weight testing and inspections (full training provided if required) Working independently in a mobile, field-based environment Delivering high standards of customer service Preferred Skills / Knowledge If you have one or more of the below, we d be interested in speaking with you: Welding experience Basic electrical knowledge Strong mechanical knowledge Practical, hands-on mindset (essential) Basic hydraulic knowledge Agricultural vehicle engineering background Commercial vehicle refrigeration experience Plant, trailer, or heavy equipment servicing experience We welcome applications from candidates with transferable commercial vehicle engineering skills training can be provided. A full UK Driving Licence is required. What s in it for you? IMI accredited training available Full LOLER training provided (if required) 31 days holiday including bank holidays On-call bonus and enhanced call-out rates Generous overtime opportunities Door-to-door paid travel time Fully equipped company van (tools, equipment and parts supplied) and uniform provided Employee Assistance Programme including private GP support We re particularly keen to hear from engineers from backgrounds such as: Plant Engineers, Agricultural Vehicle Engineers, Trailer Technicians, HGV/LCV Technicians, Vehicle Fitters, Commercial Vehicle Body Builders/Repairers, Refrigeration Engineers (vehicle-based). If you re practical, adaptable and looking for a role with variety and long-term career growth, we d love to hear from you. Please apply with a copy of your CV to discuss the opportunities available.