First Databank
Pinhoe, Devon
Technical Account Manager Exeter, Devon About Us Hearst Health International guides important care moments by delivering vital knowledge to everyone involved in an individual s health journey. We offer independent, unbiased and evidence-based solutions to create the ultimate patient journey, facilitate safe medication decisions and drive high-quality clinical performance. We are now looking for a Technical Account Manager to join our passionate team in Exeter on a full-time, permanent basis, working 37.5 hours per week. The Benefits - Competitive salary - 25 days holiday plus Bank Holidays - Option to purchase up to 5 additional days holiday - Annual bonus scheme - Enhanced pension scheme - Health cashback plan - Life assurance - Paid volunteering days This is an exciting opportunity for an AI-savvy, technical customer-facing professional from a healthcare environment to join our innovative organisation. You ll have the perfect platform to accelerate your career within a truly global operation, gaining high-value expertise that will strengthen your commercial and technical credentials. What's more, you will be surrounded by highly skilled, knowledgeable and passionate colleagues who are invested in your success, enabling you to learn, grow and develop your own capabilities within a business that s transforming the healthcare industry. The Role As a Technical Account Manager, you will build trusted technical relationships with healthcare customers and channel partners, ensuring they realise maximum value from our software solutions. Managing a portfolio of key accounts, you will act as the primary technical contact, supporting successful implementation, adoption and optimisation of FDB solutions while driving retention, renewals and growth opportunities. Working closely with the Vendor Account Management team, you will develop account plans, lead technical discovery with stakeholders, and gain an in-depth understanding of each customer's systems, integrations and clinical workflows. Additionally, you will: - Co-ordinate the resolution of customer issues, defects and service escalations - Drive the adoption of new features, upgrades and implementation approaches - Produce service reports and value reviews using customer and performance data - Capture customer, market and competitor insights to support product development - Use approved AI tools to improve planning, customer support and operational efficiency - Document technical requirements, risks, dependencies and success measures About You To be considered as a Technical Account Manager, you will need: - Experience in a technical customer-facing role within a healthcare environment - Good commercial awareness, including account planning, renewals, stakeholder management and identifying growth opportunities - The ability to explain technical concepts clearly to both technical and non-technical audiences - The ability to interpret customer data, trends and feedback to identify risks and opportunities - The ability to facilitate workshops, customer reviews and escalation meetings - An understanding of healthcare workflows, clinical safety and healthcare technology - An interest in AI, automation and analytics, with an appreciation of their opportunities and risks - An understanding of information governance, data protection and security within healthcare - Willingness to travel on business as required The closing date for this role is 31st July 2026. Other organisations may call this role Account Manager, Customer Account Manager, Client Account Manager, Client Relationship Manager, CRM, Sales Account Manager, or Healthcare Solutions Account Manager. Webrecruit and Hearst Health International are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be. So, if you want to become our next Technical Account Manager, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
Technical Account Manager Exeter, Devon About Us Hearst Health International guides important care moments by delivering vital knowledge to everyone involved in an individual s health journey. We offer independent, unbiased and evidence-based solutions to create the ultimate patient journey, facilitate safe medication decisions and drive high-quality clinical performance. We are now looking for a Technical Account Manager to join our passionate team in Exeter on a full-time, permanent basis, working 37.5 hours per week. The Benefits - Competitive salary - 25 days holiday plus Bank Holidays - Option to purchase up to 5 additional days holiday - Annual bonus scheme - Enhanced pension scheme - Health cashback plan - Life assurance - Paid volunteering days This is an exciting opportunity for an AI-savvy, technical customer-facing professional from a healthcare environment to join our innovative organisation. You ll have the perfect platform to accelerate your career within a truly global operation, gaining high-value expertise that will strengthen your commercial and technical credentials. What's more, you will be surrounded by highly skilled, knowledgeable and passionate colleagues who are invested in your success, enabling you to learn, grow and develop your own capabilities within a business that s transforming the healthcare industry. The Role As a Technical Account Manager, you will build trusted technical relationships with healthcare customers and channel partners, ensuring they realise maximum value from our software solutions. Managing a portfolio of key accounts, you will act as the primary technical contact, supporting successful implementation, adoption and optimisation of FDB solutions while driving retention, renewals and growth opportunities. Working closely with the Vendor Account Management team, you will develop account plans, lead technical discovery with stakeholders, and gain an in-depth understanding of each customer's systems, integrations and clinical workflows. Additionally, you will: - Co-ordinate the resolution of customer issues, defects and service escalations - Drive the adoption of new features, upgrades and implementation approaches - Produce service reports and value reviews using customer and performance data - Capture customer, market and competitor insights to support product development - Use approved AI tools to improve planning, customer support and operational efficiency - Document technical requirements, risks, dependencies and success measures About You To be considered as a Technical Account Manager, you will need: - Experience in a technical customer-facing role within a healthcare environment - Good commercial awareness, including account planning, renewals, stakeholder management and identifying growth opportunities - The ability to explain technical concepts clearly to both technical and non-technical audiences - The ability to interpret customer data, trends and feedback to identify risks and opportunities - The ability to facilitate workshops, customer reviews and escalation meetings - An understanding of healthcare workflows, clinical safety and healthcare technology - An interest in AI, automation and analytics, with an appreciation of their opportunities and risks - An understanding of information governance, data protection and security within healthcare - Willingness to travel on business as required The closing date for this role is 31st July 2026. Other organisations may call this role Account Manager, Customer Account Manager, Client Account Manager, Client Relationship Manager, CRM, Sales Account Manager, or Healthcare Solutions Account Manager. Webrecruit and Hearst Health International are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be. So, if you want to become our next Technical Account Manager, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
First Databank
Exeter, Devon
Product Owner CoordinateRx Location: Exeter, Devon / Hybrid (minimum two days per week in the office) Contract: Permanent, full-time About Us At FDB (First Databank), we create and deliver the world s most trusted drug knowledge, enabling healthcare professionals to make critical decisions that improve patient safety, efficiency, and outcomes. Our solutions are embedded across hospitals, GP practices, pharmacies, and wider healthcare systems, supporting millions of patients every day. Our values guide everything we do: Better Together, Clear Expectations, Constantly Curious, and Health at the Heart. If these resonate with you, you ll feel right at home with us. The Opportunity We are seeking an experienced Product Owner to lead CoordinateRx our newest digital healthcare solution, designed to support medicines optimisation and coordination across the NHS. This is a unique opportunity to shape a product that delivers meaningful change for clinicians and patients, helping the NHS provide safer, more joined-up care at a system level. You ll be accountable for the product roadmap, ensuring CoordinateRx evolves in line with customer needs, NHS priorities, and our wider business strategy. What You ll Do - Define and deliver the product roadmap, ensuring every enhancement demonstrates measurable value for users and customers. - Engage NHS stakeholders across Integrated Care Boards (ICBs), providers, and commissioners to understand their medicines-related challenges and co-create solutions. - Apply your expertise in medicines management to shape digital solutions that support strategic initiatives and better outcomes. - Identify growth opportunities, uncovering innovative ways for CoordinateRx to deliver additional value at scale. - Collaborate across FDB, ensuring new initiatives are effectively implemented and successfully adopted. About You We re looking for someone who combines strategic vision with a willingness to roll up their sleeves to make things happen, bringing strong knowledge of medicines management and NHS system-level challenges. You will have: - In-depth knowledge of the NHS, particularly at system level (ICBs, medicines optimisation programmes, and cross-organisation coordination). - Expertise in medicines management and its impact on patient outcomes and service efficiency. - Experience working with digital healthcare solutions, ideally leading on the development or rollout of new initiatives. - Proven ability to engage stakeholders from clinicians to NHS leaders to explore problems, test ideas, and build consensus around solutions. You will need to have excellent communication and influencing skills, with the confidence to present to senior stakeholders and internal teams, as well as a growth mindset, with the drive to take on new challenges and adapt flexibly to the needs of the business. Experience as a pharmacist or pharmacy technician would be highly advantageous, as would prior exposure to Agile/Scrum product development. Why Join Us? - Competitive salary - Flexible and hybrid working options - 25 days annual leave (with the option to buy up to 5 additional days) - Enhanced pension scheme - Health & wellbeing benefits, including HealthShields cashback, a wellbeing allowance and a coaching scheme - Life assurance and permanent health insurance - Charity days and volunteering opportunities - Electric Vehicle scheme This is a hybrid role, with the expectation to be in the office at least two days per week. Apply Now This is more than a Product Owner role - it s a chance to help shape the future of medicines optimisation in the NHS, supported by a collaborative, forward-thinking team. If you re passionate about digital healthcare and want to make a difference at scale, we d love to hear from you.
Product Owner CoordinateRx Location: Exeter, Devon / Hybrid (minimum two days per week in the office) Contract: Permanent, full-time About Us At FDB (First Databank), we create and deliver the world s most trusted drug knowledge, enabling healthcare professionals to make critical decisions that improve patient safety, efficiency, and outcomes. Our solutions are embedded across hospitals, GP practices, pharmacies, and wider healthcare systems, supporting millions of patients every day. Our values guide everything we do: Better Together, Clear Expectations, Constantly Curious, and Health at the Heart. If these resonate with you, you ll feel right at home with us. The Opportunity We are seeking an experienced Product Owner to lead CoordinateRx our newest digital healthcare solution, designed to support medicines optimisation and coordination across the NHS. This is a unique opportunity to shape a product that delivers meaningful change for clinicians and patients, helping the NHS provide safer, more joined-up care at a system level. You ll be accountable for the product roadmap, ensuring CoordinateRx evolves in line with customer needs, NHS priorities, and our wider business strategy. What You ll Do - Define and deliver the product roadmap, ensuring every enhancement demonstrates measurable value for users and customers. - Engage NHS stakeholders across Integrated Care Boards (ICBs), providers, and commissioners to understand their medicines-related challenges and co-create solutions. - Apply your expertise in medicines management to shape digital solutions that support strategic initiatives and better outcomes. - Identify growth opportunities, uncovering innovative ways for CoordinateRx to deliver additional value at scale. - Collaborate across FDB, ensuring new initiatives are effectively implemented and successfully adopted. About You We re looking for someone who combines strategic vision with a willingness to roll up their sleeves to make things happen, bringing strong knowledge of medicines management and NHS system-level challenges. You will have: - In-depth knowledge of the NHS, particularly at system level (ICBs, medicines optimisation programmes, and cross-organisation coordination). - Expertise in medicines management and its impact on patient outcomes and service efficiency. - Experience working with digital healthcare solutions, ideally leading on the development or rollout of new initiatives. - Proven ability to engage stakeholders from clinicians to NHS leaders to explore problems, test ideas, and build consensus around solutions. You will need to have excellent communication and influencing skills, with the confidence to present to senior stakeholders and internal teams, as well as a growth mindset, with the drive to take on new challenges and adapt flexibly to the needs of the business. Experience as a pharmacist or pharmacy technician would be highly advantageous, as would prior exposure to Agile/Scrum product development. Why Join Us? - Competitive salary - Flexible and hybrid working options - 25 days annual leave (with the option to buy up to 5 additional days) - Enhanced pension scheme - Health & wellbeing benefits, including HealthShields cashback, a wellbeing allowance and a coaching scheme - Life assurance and permanent health insurance - Charity days and volunteering opportunities - Electric Vehicle scheme This is a hybrid role, with the expectation to be in the office at least two days per week. Apply Now This is more than a Product Owner role - it s a chance to help shape the future of medicines optimisation in the NHS, supported by a collaborative, forward-thinking team. If you re passionate about digital healthcare and want to make a difference at scale, we d love to hear from you.
