N P Associates

Support Analyst - 2nd / 3rd Line Support, Application Support, E-Trading, Financial / Banking An exciting and varied role working within a Trading House in The City . Candidates at all levels will be considered, whether a passionate gamer who's built their own rigs and loves solving complex technical puzzles, or an experienced engineer seeking a role where your expertise directly drives business success and personal rewards. Ideal candidates will have some Banking / Financial Background and Trade Floor / Market Data Support experience and whilst predominantly Windows candidates must have some Linux with any E-Trading experience highly beneficial. Role Overview: Provide day-to-day Technical Support of Traders and Business users from 1st through to 3rd Line Infrastructure Support. Monitor all technical infrastructure using available tools, promptly and proactively acting upon alerts or support requests Supporting and maintaining a number of In House and 3rd Party Trading, Risk and Settlement Systems both site and remotely. Managing vendor system upgrades and implementation. Provide Technical expertise in one Principal Area with deep knowledge, experience and personal objectives aligned with that area's remit Research, evaluate, and champion new technology, processes and working practices within your domain Essential Skills: A genuine enthusiasm for Technology - whether gained through professional experience or self-taught / personal interest Hands-on experience with Windows Desktop, Linux and Cloud Computing and some knowledge of Networks / Infrastructure. Windows Server / Active Directory - 2019/22/25. Automation and scripting experience with any of: PowerShell, Python, Bash, or similar. Problem-solving mindset with the ability to think critically under pressure Microsoft/AWS certifications or equivalent practical knowledge Awareness of Cyber Security Risks and their mitigation Nice To Have Skills: Familiarity with low-code or AI-assisted automation tools (e.g., n8n, Zapier, Microsoft Power Automate, or similar workflow orchestration platforms) Development background or coding interests in (any language - we value the problem-solving mindset) DevOps practices and tools (CI/CD, containerization, infrastructure as code) Cloud platforms experience beyond basic administration (AWS, Azure, GCP) Experience integrating AI or automation into operational workflows (e.g., monitoring, alerting, or data pipelines) Some knowledge of Atlassian Jira & Confluence Interest in emerging technologies (AI/ML, blockchain, IoT, edge computing) Open-source contributions or personal tech projects you're proud of Other Highly Desirable Skills: Previous Application Support - Ideally Trading / Market Data - Futures & Options Trading / Settlement Systems advantageous Some Networking - Routers, Switches and Firewalls including Cisco - able to configure and troubleshoot mid-range switches and set up / troubleshoot VLANs Strong Linux / Unix System Administration Beneficial - RedHat, Ubuntu, Solaris. Core understanding of Databases - SQL Server / Oracle. Experience with any of the ISV's products - Trading Technologies, Stellar, ULLink, WebICE, Object Trading, Fidessa, ION / Patsystems, Trayport. Exchange Connectivity - ICE / LIFFE, Eurex, CME / CBOT, Xetra, Chi-X, LME, LSE, NYSE. FIX Connectivity - Client On-boarding, Support / Troubleshooting of FIX Logs / Connections. Other Market Data - Reuters, Bloomberg, CQG, Ateo (Teo and Lisa).