N P Associates
Operations Support Manager - Banking / Financial Whilst the emphasis is on Team Lead / Managers role, ideal candidates will come from a Technical background in a Banking / Financial environment with experience of E-Trading Applications in a Linux environment with an understanding on Databases (SQL Server, Oracle) and Scripting - Python/Bash/Shell. About The Role : Managing a highly technical Support Team, looking after a Trading / Settlement Systems in a fast paced and pressurised environment. You'll be the bridge between the business and technology, scoping both current and future requirements and enabling their delivery as the business requires within agreed timescales. Key Responsibilities Responsible, along with other operational team members, for the day-to-day running and maintenance of the Trading platforms Leading and mentoring a 1st line support team, fostering a culture of technical excellence, accountability, and continuous improvement Providing first line support, answering phone calls and monitoring help desk systems, dealing with basic issues and escalating other calls to the appropriate person Maintain a high degree of customer service for all support queries Performing troubleshooting and collection of information for effective issue diagnosis and internal escalation Maintain security reference data for the admissions/withdrawals/amends/edits of securities across all platforms Maintain and enhance knowledge base and documentation Work with other departments (Compliance, Surveillance, Infrastructure and Sales) to ensure appropriately monitored live operations of all platforms Raise and deploy changes to support the day to day running of multiple exchange platforms Compile outage reports for any production outages which occur on the operated platforms once the outage has been rectified Ensure processes are streamlined Ensure process maps are followed to reduce risk Work with teams internally to streamline and enhance operational tool functionality and capture requirements for future development Take part in release review meetings prior to upgrades Raise and deploy changes to support the day to day running of multiple exchange platforms Compile outage reports for any production outages which occur on the operated platforms once the outage has been rectified Ensure processes are streamlined Ensure process maps are followed to reduce risk Work with teams internally to streamline and enhance operational tool functionality and capture requirements for future development Take part in release review meetings prior to upgrades Required Skills: Minimum 5+ Years experience in an environment providing Operational or Technical Support Excellent communication skills with an ability to explain technical concepts in simple terms to a non-technical audience and communicate effectively with people at all levels Understanding to UK and EU equity & derivative markets including exchange work flows, order types and understanding of trade lifecycle All round general knowledge of IT including Microsoft Some Linux / Unix Systems Administration (RedHat, Centos, Rocky). Experience of at least one Scripting Language - Python, Bash, Shell, Ruby, JavaScript, Perl, SQL. Knowledge of Databases to DBA / Developer level including writing and troubleshooting SQL Code including performance issues - SQL Server / Oracle. General Networking / Infrastructure Troubleshooting and Diagnostics - DNS, DHCP, TCP/IP, Firewalls Good understanding / operational experience of ITIL methodology with any certifications beneficial. Ability work well under pressure in a vibrant and busy environment. Non-Essential But Highly Desirable Skills: Previous experience supporting Futures & Options Trading, Risk and Settlement Systems. Knowledge of at least one of the ISV's products - Trading Technologies, Stellar, ULLink, WebICE, Object Trading, Fidessa, ION / Patsystems, Trayport. Exchange Connectivity - ICE / LIFFE, Eurex, CME / CBOT, Euronext, Xetra, Chi-X, LME, LSE, NYSE. FIX Connectivity - Client On-boarding, Support / Troubleshooting of FIX Logs / Connections. Other Market Data - Reuters, Bloomberg, CQG, Ateo (Teo and Lisa). Experience in Exchange and Vendor Management with a view to project managing exchange/system critical upgrades Ideally candidates will also have experience of Risk and Compliance and possess the ability to motivate and develop the team whilst ensuring it's duties are carried out "The Right Way" and to a high ethical standard. Excellent Salary and Benefits to include: Inclusion in Personal and Company Bonus + Overtime 25 days holiday per year, increasing to 30 days. Pension Health Care, Health and Life Assurance Childcare Vouchers Season Ticket Loan Subsidised Gym Membership Cycle To Work Scheme
Operations Support Manager - Banking / Financial Whilst the emphasis is on Team Lead / Managers role, ideal candidates will come from a Technical background in a Banking / Financial environment with experience of E-Trading Applications in a Linux environment with an understanding on Databases (SQL Server, Oracle) and Scripting - Python/Bash/Shell. About The Role : Managing a highly technical Support Team, looking after a Trading / Settlement Systems in a fast paced and pressurised environment. You'll be the bridge between the business and technology, scoping both current and future requirements and enabling their delivery as the business requires within agreed timescales. Key Responsibilities Responsible, along with other operational team members, for the day-to-day running and maintenance of the Trading platforms Leading and mentoring a 1st line support team, fostering a culture of technical excellence, accountability, and continuous improvement Providing first line support, answering phone calls and monitoring help desk systems, dealing with basic issues and escalating other calls to the appropriate person Maintain a high degree of customer service for all support queries Performing troubleshooting and collection of information for effective issue diagnosis and internal escalation Maintain security reference data for the admissions/withdrawals/amends/edits of securities across all platforms Maintain and enhance knowledge base and documentation Work with other departments (Compliance, Surveillance, Infrastructure and Sales) to ensure appropriately monitored live operations of all platforms Raise and deploy changes to support the day to day running of multiple exchange platforms Compile outage reports for any production outages which occur on the operated platforms once the outage has been rectified Ensure processes are streamlined Ensure process maps are followed to reduce risk Work with teams internally to streamline and enhance operational tool functionality and capture requirements for future development Take part in release review meetings prior to upgrades Raise and deploy changes to support the day to day running of multiple exchange platforms Compile outage reports for any production outages which occur on the operated platforms once the outage has been rectified Ensure processes are streamlined Ensure process maps are followed to reduce risk Work with teams internally to streamline and enhance operational tool functionality and capture requirements for future development Take part in release review meetings prior to upgrades Required Skills: Minimum 5+ Years experience in an environment providing Operational or Technical Support Excellent communication skills with an ability to explain technical concepts in simple terms to a non-technical audience and communicate effectively with people at all levels Understanding to UK and EU equity & derivative markets including exchange work flows, order types and understanding of trade lifecycle All round general knowledge of IT including Microsoft Some Linux / Unix Systems Administration (RedHat, Centos, Rocky). Experience of at least one Scripting Language - Python, Bash, Shell, Ruby, JavaScript, Perl, SQL. Knowledge of Databases to DBA / Developer level including writing and troubleshooting SQL Code including performance issues - SQL Server / Oracle. General Networking / Infrastructure Troubleshooting and Diagnostics - DNS, DHCP, TCP/IP, Firewalls Good understanding / operational experience of ITIL methodology with any certifications beneficial. Ability work well under pressure in a vibrant and busy environment. Non-Essential But Highly Desirable Skills: Previous experience supporting Futures & Options Trading, Risk and Settlement Systems. Knowledge of at least one of the ISV's products - Trading Technologies, Stellar, ULLink, WebICE, Object Trading, Fidessa, ION / Patsystems, Trayport. Exchange Connectivity - ICE / LIFFE, Eurex, CME / CBOT, Euronext, Xetra, Chi-X, LME, LSE, NYSE. FIX Connectivity - Client On-boarding, Support / Troubleshooting of FIX Logs / Connections. Other Market Data - Reuters, Bloomberg, CQG, Ateo (Teo and Lisa). Experience in Exchange and Vendor Management with a view to project managing exchange/system critical upgrades Ideally candidates will also have experience of Risk and Compliance and possess the ability to motivate and develop the team whilst ensuring it's duties are carried out "The Right Way" and to a high ethical standard. Excellent Salary and Benefits to include: Inclusion in Personal and Company Bonus + Overtime 25 days holiday per year, increasing to 30 days. Pension Health Care, Health and Life Assurance Childcare Vouchers Season Ticket Loan Subsidised Gym Membership Cycle To Work Scheme
N P Associates
Desktop Support Analyst - Linux, Windows The successful will be a part of the infrastructure team which is responsible for keeping a live trading floor running and steadily automating the work of doing so. The IT Operations Analyst will work closely with traders, staff, and the wider Infrastructure team (including dedicated Windows, Unix, and Networks teams) to act as the face of technology on the trading floor, resolving issues directly while continuously identifying and eliminating repetitive manual tasks through automation and scripting. Candidates MUST have at least some Unix / Linux Systems Administration experience along with strong Scripting in any of: PowerShell, Bash, Python. About the role: Acting as the first point of contact for IT support (in person, phone, chat, ticketing), triaging quickly and prioritising anything affecting live trading or market-critical systems. Providing desktop support for Windows and Unix/Linux workstations, including setup, imaging, configuration, troubleshooting, and hardware. Supporting multi-monitor trading desk setups, peripherals, and dealer boards, as well as setting up, moving, and reconfiguring physical desks across the office. Providing first-line support for meeting rooms and video conferencing (Teams), escalating complex A/V issues as needed. Covering an early shift to support market open at least one week per month, as part of a team rota. Managing users in a Hybrid Active Directory environment (on-prem AD synced with Entra ID), including account provisioning, MFA, and group membership. Owning user onboarding and offboarding end-to-end: account creation, equipment preparation, access provisioning, and secure removal on exit. Administering core SaaS and collaboration tools: Atlassian (Jira / Confluence), Microsoft Teams, and Slack. Assisting with desktop-level software deployment, patching, and endpoint security. Owning issues through to resolution, logging, tracking, and seeing tickets through even when specialist teams are involved, while documenting resolutions to keep the knowledge base current. Hunting down repetitive, manual BAU work and eliminating it by scripting solutions (PowerShell, Bash, Python) that cut errors, reduce toil, and free the team for higher-value work. Using AI tooling-such as coding assistants and agentic workflows-to accelerate scripting, documentation, and diagnostics. Building self-service and ticket-deflection into how we operate by improving runbooks, automating provisioning, and creating smarter request workflows. Owning the automations you ship, maintaining them, documenting them, and handing them over properly. Contributing to IT projects, rollouts, and office moves, and proactively suggesting improvements to tooling, processes, and the user experience. Lifting and moving heavy equipment, such as desktops, monitors, and UPS units, as part of day-to-day support and office moves. What success looks like: In your first 6 months: You're trusted on the floor during market hours, you own onboarding/offboarding end-to-end, and you've shipped your first automations - small is fine, shipped is what counts. By 12 months: At least one recurring ticket category has measurably shrunk because of something you built, the knowledge base reflects how things actually work, and the team's manual workload is visibly lighter than when you arrived. Essential Skills: A genuine automation-first instinct with examples of things you've successfully scripted away. Strong ownership skills to see problems through to resolution rather than handing them off. Solid technical grounding and sound judgement to truly understand the systems you support. A keen curiosity about AI tooling to work faster and tackle harder problems. Calm composure and clear communication under pressure, with strong customer-service instincts in a live trading environment. 1-4 years of professional experience in IT support, IT operations, or desktop support (junior to mid-level). Strong Windows desktop support experience (Windows 10/11). Hands-on experience with Unix/Linux workstations, and comfort at the command line. Strong scripting ability in PowerShell, Bash, or Python. Proven experience managing users in Active Directory and administering SaaS / collaboration tools. Confident troubleshooting skills across hardware, software, and networking fundamentals (DNS, DHCP, TCP/IP, VPN). Prior experience with IT ticketing / ITSM systems. Prior experience in financial services, proprietary trading, or a hedge fund advantageous but not a prerequisite. Hands-on experience with our stack: Atlassian (Jira, Confluence, JSM), Microsoft Teams, Slack, Hybrid AD / Entra ID advantageous. Relevant certifications (CompTIA A+/Network+, Microsoft, ITIL) advantageous. Any previous Financial / banking experience beneficial Physical requirements: This is a hands-on, on-site role. You must be able to lift and move heavy equipment - desktops, monitors, UPS units, and similar - as part of day-to-day support and office moves.
Desktop Support Analyst - Linux, Windows The successful will be a part of the infrastructure team which is responsible for keeping a live trading floor running and steadily automating the work of doing so. The IT Operations Analyst will work closely with traders, staff, and the wider Infrastructure team (including dedicated Windows, Unix, and Networks teams) to act as the face of technology on the trading floor, resolving issues directly while continuously identifying and eliminating repetitive manual tasks through automation and scripting. Candidates MUST have at least some Unix / Linux Systems Administration experience along with strong Scripting in any of: PowerShell, Bash, Python. About the role: Acting as the first point of contact for IT support (in person, phone, chat, ticketing), triaging quickly and prioritising anything affecting live trading or market-critical systems. Providing desktop support for Windows and Unix/Linux workstations, including setup, imaging, configuration, troubleshooting, and hardware. Supporting multi-monitor trading desk setups, peripherals, and dealer boards, as well as setting up, moving, and reconfiguring physical desks across the office. Providing first-line support for meeting rooms and video conferencing (Teams), escalating complex A/V issues as needed. Covering an early shift to support market open at least one week per month, as part of a team rota. Managing users in a Hybrid Active Directory environment (on-prem AD synced with Entra ID), including account provisioning, MFA, and group membership. Owning user onboarding and offboarding end-to-end: account creation, equipment preparation, access provisioning, and secure removal on exit. Administering core SaaS and collaboration tools: Atlassian (Jira / Confluence), Microsoft Teams, and Slack. Assisting with desktop-level software deployment, patching, and endpoint security. Owning issues through to resolution, logging, tracking, and seeing tickets through even when specialist teams are involved, while documenting resolutions to keep the knowledge base current. Hunting down repetitive, manual BAU work and eliminating it by scripting solutions (PowerShell, Bash, Python) that cut errors, reduce toil, and free the team for higher-value work. Using AI tooling-such as coding assistants and agentic workflows-to accelerate scripting, documentation, and diagnostics. Building self-service and ticket-deflection into how we operate by improving runbooks, automating provisioning, and creating smarter request workflows. Owning the automations you ship, maintaining them, documenting them, and handing them over properly. Contributing to IT projects, rollouts, and office moves, and proactively suggesting improvements to tooling, processes, and the user experience. Lifting and moving heavy equipment, such as desktops, monitors, and UPS units, as part of day-to-day support and office moves. What success looks like: In your first 6 months: You're trusted on the floor during market hours, you own onboarding/offboarding end-to-end, and you've shipped your first automations - small is fine, shipped is what counts. By 12 months: At least one recurring ticket category has measurably shrunk because of something you built, the knowledge base reflects how things actually work, and the team's manual workload is visibly lighter than when you arrived. Essential Skills: A genuine automation-first instinct with examples of things you've successfully scripted away. Strong ownership skills to see problems through to resolution rather than handing them off. Solid technical grounding and sound judgement to truly understand the systems you support. A keen curiosity about AI tooling to work faster and tackle harder problems. Calm composure and clear communication under pressure, with strong customer-service instincts in a live trading environment. 1-4 years of professional experience in IT support, IT operations, or desktop support (junior to mid-level). Strong Windows desktop support experience (Windows 10/11). Hands-on experience with Unix/Linux workstations, and comfort at the command line. Strong scripting ability in PowerShell, Bash, or Python. Proven experience managing users in Active Directory and administering SaaS / collaboration tools. Confident troubleshooting skills across hardware, software, and networking fundamentals (DNS, DHCP, TCP/IP, VPN). Prior experience with IT ticketing / ITSM systems. Prior experience in financial services, proprietary trading, or a hedge fund advantageous but not a prerequisite. Hands-on experience with our stack: Atlassian (Jira, Confluence, JSM), Microsoft Teams, Slack, Hybrid AD / Entra ID advantageous. Relevant certifications (CompTIA A+/Network+, Microsoft, ITIL) advantageous. Any previous Financial / banking experience beneficial Physical requirements: This is a hands-on, on-site role. You must be able to lift and move heavy equipment - desktops, monitors, UPS units, and similar - as part of day-to-day support and office moves.