Gigaclear

Salary is £25,000 with a realistic uncapped OTE of £40,000, some members of the team exceed this. This role sits within our new Retention & Loyalty POD, where you will be a customer-focused commercial advisor dealing with customer queries around re-contracting, price, competitor offers, customer objections, while also discussing options where we can help them achieve the best product and value for money. These queries are commercially focused, not reactive service handling therefore you will need to be confident and comfortable having those types of complex customer conversations. You will learn about our broadband products, and you will learn to collaborate with our sales, marketing, and customer operations teams to help improve customer retention. We will help you learn how to use our database to accurately track customer orders and satisfaction. The role will include a mixture of inbound and outbound calls and email case management. Note: this is an office-based role and ss we need to contact some customers out of hours, there is one late shift, from 11am to 7.30pm per week and one Saturday (can be worked from home) in four, with time off in lieu the following week. Bring your key attributes of being inquisitive, having great listening skills, the ability to build rapport with people quickly and think about how you will spend earnings of £40,000 or more. Apply now for an initial chat and if positive, then come in, meet the team, and listen in to some calls to help make your mind up if this may be the right opportunity for you Gigaclear is a growing Fibre Broadband (FTTP / FTTH) company, developing our fibre-to-the-premises broadband infrastructure to some of the most difficult to reach areas of the UK, empowering those communities with broadband to rival any city. Staff rewards, benefits and opportunities We foster a collaborative, engaging culture that empowers staff to grow and maximise their skills. We want to challenge our people in a fair environment where hard work is rewarded and a path for progression is open to all. Generous employer pension; up to 8% matched contribution Income protection & life assurance 25 days holiday (plus bank holidays), holiday purchase scheme and Yay Days! Health cash plan, 24/7 remote GP access and Employee Assistance Programme including counselling & legal advice Unlimited access to online training and development content via our Learning Management System Long service benefits and monthly employee recognition Enhanced maternity and paternity provisions Flexible working environment Health & Wellbeing initiatives and company funded social events Our approach is to work guided by our mission, vision and values. Our Mission - Empowering communities with brilliant broadband Our Vision - Connected Communities Our Values - Own it, Find the Right Way, Work Together, Win Together

We are seeking an experienced leader to drive the evolution of Gigaclear's commercial strategy. This role will focus on building new segmented go-to-market approaches, the supporting pricing architecture, and the development of new revenue streams, working across B2B and B2C markets. You will own the execution of new commercial initiatives, the BAU management of existing products / propositions and the creation of a scalable commercial data architecture to improve commercial & marketing decision making. This is a high impact role and comes at a critical junction in Gigaclear's growth story. The position offers the opportunity to shape the company's commercial strategy and lay the foundations for long-term value creation. Note: this is a hybrid role, so you will need to be comfortable commuting to our Head Office in Abingdon, Oxon, circa 3 days per week. Key Responsibilities Product Proposition & Pricing: Lead product proposition development, pricing strategies, and product innovation to meet market demands and align with customer expectations. Implement geographic / UPRN level pricing to enable the business to protect value and compete more efficiently. Segmentation Strategy : Design and define a segmented commercial model and develop pricing architecture across acquisition, in-life, and out-of contract journeys. Identify and quantify ARPU optimisation opportunities by segment, deliver the plan to unlock benefit. Portfolio & Proposition Strategy : Review and optimise the current portfolio and proposition structure across B2C and B2B. Define a clear future architecture (including speed tiers, bundling & lifecycle pricing) to fit with the segmentation strategy and provide strategic direction to inform the product roadmap (B2B & B2C). Develop New Revenue Streams : Identify and prioritise new revenue opportunities across B2C and B2B markets (e.g. VAS, VoIP, TV/Content, Off-Net, MVNO, Satellite). Build the commercial business cases, go-to-market strategy and oversee implementation working with our CTIO teams. Commercial Data & Decisioning : Define requirements for commercial data architecture to support proposition, pricing, and lifecycle decisioning. Work with the Insight & Intelligence team to shape the implementation of a Snowflake based data environment to support a segmented go-to-market strategy. Enable robust cohort analysis across ARPU, churn, CLV and acquisition performance and establish reporting dashboards and frameworks to enable commercial decision making. Gigaclear is a leading provider of ultrafast full fibre broadband to rural communities across the UK. With a rapidly expanding footprint and a strong customer base, the business is now entering its next phase of growth - focused on driving penetration, improving ARPU and delivering best-in-class customer experience. As the market evolves, with increasing levels of network overbuild and competition, Gigaclear is focused on developing a more sophisticated, data-led commercial approach to pricing, propositions, and customer lifecycle management. Gigaclear is a leading alternative operator of rural full fibre broadband networks in the UK. Offering customers a truly world class product, we are developing our fibre-to-the-premises broadband (FTTP / FTTH) infrastructure to some of the most difficult to reach areas of the UK, empowering those communities with broadband to rival any city. Staff rewards, benefits and opportunities We foster a collaborative, engaging culture that empowers staff to grow and maximise their skills. We want to challenge our people in a fair environment where hard work is rewarded and a path for progression is open to all. Generous employer pension; up to 8% matched contribution Income protection & life assurance 25 days holiday (plus bank holidays), holiday purchase scheme and Yay Days! Health cash plan, 24/7 remote GP access and Employee Assistance Programme including counselling & legal advice Unlimited access to online training and development content via our Learning Management System Long service benefits and monthly employee recognition Enhanced maternity and paternity provisions Flexible working environment Health & Wellbeing initiatives and company funded social events Our approach is to work guided by our mission, vision and values. Our Mission - Empowering communities with brilliant broadband Our Vision - Connected Communities Our Values - Own it, Find the Right Way, Work Together, Win Together

The role will be responsible for working with the Optical Transmission team to audit the network proactively, capturing non-conformances and remediating where possible. The successful candidate will also be responsible for working with our NOC, Networks teams to implement projects works such as expansions or upgrades. The role will also cover testing of new products, tools, documenting, and providing written reports and other feedback. Finally, the Telecommunication Fibre Engineer s role will include the provision of bespoke VIP and executive escalation response where more complex solutions are required to resolve an incident or problem. There is an on-call duty requirement. Note: The role will cover our West region, which stretches from Plymouth to Birmingham, so there will be significant travel on occasions. Preferred location would be around the Gloucester area. Key Accountability & Responsibilities Strong transmission professional expertise and diversifying (or looking to) into electrical installation and air conditioning Assist in the upkeep of the quality of the fibre optic network Contribute to the development of network quality standards Auditing of optical networks and civil engineering works Improving the reliability of the network (analysing and preventing future failures from occurring) Improving learning and understanding of the network (training and development of skills) Develop new process, products and methods to reduce costs and maximise profits Provide support for escalated cases in the field Assist with the expansion of the network into new areas On-call duty Knowledge & Skills The successful candidate will have a varied experience of previous fibre optic network builds and have worked in telecoms or related (e.g. utilities) with experience of building and testing fibre networks and writing technical and quality related documents. The successful candidate will be able to demonstrate their skills and abilities for developing quality standards and reducing the failure rates of the network. Essential skills Development of network standards and quality/workmanship guidance documentation Good knowledge of fibre optic telecommunications, both theoretical and practical, including splicing, closure build Knowledge and experience of utilities working practices in the UK, including awareness of Streetworks and safe working practices Written communication using standard office software (e.g. Microsoft Office, Visio) Ability to work on their own initiative with little supervision or as part of a team Electrical skillset beneficial Desirable skills Experience in delivering training and developing skills within your team Electrical skillset beneficial DC (Direct current) Ability to problem solve and to identify improvements with processes, tooling, and materials Effective communication skills, able to clearly describe and discuss complex engineering challenges Prior experience working in field operations roles Prior experience in management of teams Qualifications & Accreditations Fibre optic qualifications such as City & Guilds accredited fibre optic splicing courses preferred Electrical installation, Air conditioning such as City & Guilds accreditation preferred Clean full UK driving licence DBS check (or ability to pass) NRSWA Chapter 8 Unit 2 (Signing, Lighting and Guarding), Unit 10 desirable Gigaclear is a growing Fibre Broadband (FTTP / FTTH) company, developing our fibre-to-the-premises broadband infrastructure to some of the most difficult to reach areas of the UK, empowering those communities with broadband to rival any city. Note: All offers of employment will be subject to interview. Further to this, we must take steps to ensure that our company vehicle drivers are safe, as such you will not only be required to undergo licence checks and regular monitoring of your driving style, but you will also be required to undergo a drug & alcohol test as part of your onboarding. Your offer of employment will be withdrawn if you fail this drug & alcohol test. Employees will then be required to cooperate with a programme of random drug & alcohol testing throughout their employment. Staff rewards, benefits and opportunities We foster a collaborative, engaging culture that empowers staff to grow and maximise their skills. We want to challenge our people in a fair environment where hard work is rewarded and a path for progression is open to all. Generous employer pension; up to 8% matched contribution Income protection & life assurance 25 days holiday (plus bank holidays), holiday purchase scheme and Yay Days! Health cash plan, 24/7 remote GP access and Employee Assistance Programme including counselling & legal advice Unlimited access to online training and development content via our Learning Management System Long service benefits and monthly employee recognition Enhanced maternity and paternity provisions Flexible working environment Health & Wellbeing initiatives and company funded social events Our approach is to work guided by our mission, vision and values. Our Mission - Empowering communities with brilliant broadband Our Vision - Connected Communities Our Values - Own it, Find the Right Way, Work Together, Win Together