Gigaclear

If your aspirations are to become to Network Engineer then this role will help you get there. This role is replacing the Senior NOC Engineer who just got promoted to our Network Engineering team. Network Operations looks after our customer network and is responsible for maintaining both the physical and logical services to our customers, reporting to the NOC Manager we re a lean and efficient team who utilise peer reviewed process and supported tools and documentation to keep our customers network live 24/7/365. Teamwork is paramount and as such we form strong bonds to ensure success not only for the company, but for the individual members of our team. The role of the Senior NOC Engineer Tier 2 will to be ensure the healthy running of our WAN via reactive fault resolution on our cabinet switches and routers and proactive jobs to update software and firmware. This role will be responsible for owning cases escalated from the Tier 1 team (NOC engineer) and resolving within pre-agreed SLA s, liaising with technicians and customers to ensure speedy resolutions. Note: this is a hybrid role, based in our Head Office in Abingdon, Oxon. Our NOC works on a shift basis covering working Monday Friday 7am to 9pm. Saturdays & Sundays (including Bank Holidays) 10am to 5pm. There is also an on-call duty requirement (once every 2-4 weeks, which is paid separately). We are looking for someone who brings an understanding of OSI Layers 3, 2 and 1. Network Operations, including VLANS, RSTP, Ethernet and Router / Switch configuration, with a knowledge of Home Networks, Servers, Email, Wi-Fi access points and Ethernet. Someone who has previous experience of running deep investigations including elements at the Distribution level (routers, switches, NTE, CPE etc) and is used to managing major incidents, problem management and being part of CAB meetings. A Degree qualification in a technology discipline e.g. Computer Science, Networks, IT is desirable and a qualification such as CCNA or equivalent is preferred. ITIL awareness would be an advantage. Gigaclear is a growing Fibre Broadband (FTTP / FTTH) company, developing our fibre-to-the-premises broadband infrastructure to some of the most difficult to reach areas of the UK, empowering those communities with broadband to rival any city. Staff rewards, benefits and opportunities We foster a collaborative, engaging culture that empowers staff to grow and maximise their skills. We want to challenge our people in a fair environment where hard work is rewarded and a path for progression is open to all. Generous employer pension; up to 8% matched contribution Income protection & life assurance 25 days holiday (plus bank holidays), holiday purchase scheme and Yay Days! Health cash plan, 24/7 remote GP access and Employee Assistance Programme including counselling & legal advice Unlimited access to online training and development content via our Learning Management System Long service benefits and monthly employee recognition Enhanced maternity and paternity provisions Flexible working environment Health & Wellbeing initiatives and company funded social events Our approach is to work guided by our mission, vision and values. Our Mission - Empowering communities with brilliant broadband Our Vision - Connected Communities Our Values - Own it, Find the Right Way, Work Together, Win Together

The role will be responsible for working with the Optical Transmission team to audit the network proactively, capturing non-conformances and remediating where possible. The successful candidate will also be responsible for working with our NOC, Networks teams to implement projects works such as expansions or upgrades. The role will also cover testing of new products, tools, documenting, and providing written reports and other feedback. Finally, the Telecommunication Fibre Engineer s role will include the provision of bespoke VIP and executive escalation response where more complex solutions are required to resolve an incident or problem. There is an on-call duty requirement. Note: The role will cover our West region, which stretches from Plymouth to Birmingham, so there will be significant travel on occasions. Preferred location would be around the Gloucester area. Key Accountability & Responsibilities Strong transmission professional expertise and diversifying (or looking to) into electrical installation and air conditioning Assist in the upkeep of the quality of the fibre optic network Contribute to the development of network quality standards Auditing of optical networks and civil engineering works Improving the reliability of the network (analysing and preventing future failures from occurring) Improving learning and understanding of the network (training and development of skills) Develop new process, products and methods to reduce costs and maximise profits Provide support for escalated cases in the field Assist with the expansion of the network into new areas On-call duty Knowledge & Skills The successful candidate will have a varied experience of previous fibre optic network builds and have worked in telecoms or related (e.g. utilities) with experience of building and testing fibre networks and writing technical and quality related documents. The successful candidate will be able to demonstrate their skills and abilities for developing quality standards and reducing the failure rates of the network. Essential skills Development of network standards and quality/workmanship guidance documentation Good knowledge of fibre optic telecommunications, both theoretical and practical, including splicing, closure build Knowledge and experience of utilities working practices in the UK, including awareness of Streetworks and safe working practices Written communication using standard office software (e.g. Microsoft Office, Visio) Ability to work on their own initiative with little supervision or as part of a team Electrical skillset beneficial Desirable skills Experience in delivering training and developing skills within your team Electrical skillset beneficial DC (Direct current) Ability to problem solve and to identify improvements with processes, tooling, and materials Effective communication skills, able to clearly describe and discuss complex engineering challenges Prior experience working in field operations roles Prior experience in management of teams Qualifications & Accreditations Fibre optic qualifications such as City & Guilds accredited fibre optic splicing courses preferred Electrical installation, Air conditioning such as City & Guilds accreditation preferred Clean full UK driving licence DBS check (or ability to pass) NRSWA Chapter 8 Unit 2 (Signing, Lighting and Guarding), Unit 10 desirable Gigaclear is a growing Fibre Broadband (FTTP / FTTH) company, developing our fibre-to-the-premises broadband infrastructure to some of the most difficult to reach areas of the UK, empowering those communities with broadband to rival any city. Note: All offers of employment will be subject to interview. Further to this, we must take steps to ensure that our company vehicle drivers are safe, as such you will not only be required to undergo licence checks and regular monitoring of your driving style, but you will also be required to undergo a drug & alcohol test as part of your onboarding. Your offer of employment will be withdrawn if you fail this drug & alcohol test. Employees will then be required to cooperate with a programme of random drug & alcohol testing throughout their employment. Staff rewards, benefits and opportunities We foster a collaborative, engaging culture that empowers staff to grow and maximise their skills. We want to challenge our people in a fair environment where hard work is rewarded and a path for progression is open to all. Generous employer pension; up to 8% matched contribution Income protection & life assurance 25 days holiday (plus bank holidays), holiday purchase scheme and Yay Days! Health cash plan, 24/7 remote GP access and Employee Assistance Programme including counselling & legal advice Unlimited access to online training and development content via our Learning Management System Long service benefits and monthly employee recognition Enhanced maternity and paternity provisions Flexible working environment Health & Wellbeing initiatives and company funded social events Our approach is to work guided by our mission, vision and values. Our Mission - Empowering communities with brilliant broadband Our Vision - Connected Communities Our Values - Own it, Find the Right Way, Work Together, Win Together

A role with plenty of scope to innovate and develop to ensure we design and implement new physical and virtual infrastructure that meets business requirements and aligns to strategy and security. Work with a diverse range of technologies including but not limited to: Virtualization, Infrastructure as Code, AWS, Containers, Linux, PostgreSQL, Monitoring and Cybersecurity. You will build new servers / systems as well as ensure that all our existing ones are maintained, reliable and resilient and our applications are installed and operating smoothly. As we continue to scale and mature there are always numerous innovative projects to work on to improve and upgrade technology as well as improve workflow and processes. Note: this role is part of the 24/ 7 on call rota, although call outs are rare this would be 1 week in 4 and is renumerated separately. Key areas we would love to see knowledge and understanding to discuss further would be: Virtualization - platforms such as Vmware / Redhat Openshift Kubernetes and Docker Configuration Management Systems Puppet / Ansible Linux Administration Redhat family OS, including RHEL, Alma and some legacy CentOS Core internet applications protocols DHCP / DNS Monitoring Systems Icinga2 / Elastic Stack / InfluxDB / Grafana Application and network security best practices SSH / Iptables / TLS AWS (EC2 / VPS / RDS/ EKS / S3) Terraform Databases PostgreSQL / MySQL CI/CD and DevOps Tools / principles About Us Gigaclear is a leading alternative operator of rural full fibre broadband networks in the UK. Offering customers a truly world class product, we are developing our fibre-to-the-premises broadband (FTTP / FTTH) infrastructure to some of the most difficult to reach areas of the UK, empowering those communities with broadband to rival any city. Staff rewards, benefits and opportunities We foster a collaborative, engaging culture that empowers staff to grow and maximise their skills. We want to challenge our people in a fair environment where hard work is rewarded and a path for progression is open to all. Generous employer pension; up to 8% matched contribution Income protection & life assurance 25 days holiday (plus bank holidays), holiday purchase scheme and Yay Days! Health cash plan, 24/7 remote GP access and Employee Assistance Programme including counselling & legal advice Unlimited access to online training and development content via our Learning Management System Long service benefits and monthly employee recognition Enhanced maternity and paternity provisions Flexible working environment Health & Wellbeing initiatives and company funded social events Our approach is to work guided by our mission, vision and values. Our Mission - Empowering communities with brilliant broadband Our Vision - Connected Communities Our Values - Own it, Find the Right Way, Work Together, Win Together