Gigaclear

If you love helping customers and have the patience to listen and solve customer problems to provide customer satisfaction, then this role helping us bring brilliant broadband and digital happiness to our customers may be the role for you. This is a Customer Service based role, with the aim of retaining customers (e.g. when their contract runs out) and would also include an element of increasing revenue through highlighting and discussing options for upgrades and additional services. Salary is £26,000 with a realistic uncapped OTE of £41,000, many members of the team exceed this. You will learn about our broadband products and services and then help our customers recontract and upgrade their service and equipment. You will learn to collaborate with our sales, marketing, and customer operations teams to help improve our customer retention. We will help you learn how to use our database to accurately track customer orders and satisfaction. The role will include a mixture of inbound and outbound calls. Note: this is an office-based role and ss we need to contact some customers out of hours, there is one late shift, from 11am to 7.30pm per week and one Saturday (can be worked from home) in four, with time off in lieu the following week. Bring your key attributes of being inquisitive, having great listening skills, the ability to build rapport with people quickly and think about how you will spend earnings of £40,000 or more. Apply now for an initial chat to find out more. If positive, then come in and meet us, meet the team and hear for yourself how they achieve and spend their earnings . Key skills and experience Gigaclear is a growing Fibre Broadband (FTTP / FTTH) company, developing our fibre-to-the-premises broadband infrastructure to some of the most difficult to reach areas of the UK, empowering those communities with broadband to rival any city. Staff rewards, benefits and opportunities We foster a collaborative, engaging culture that empowers staff to grow and maximise their skills. We want to challenge our people in a fair environment where hard work is rewarded and a path for progression is open to all. Generous employer pension; up to 8% matched contribution Income protection & life assurance 25 days holiday (plus bank holidays), holiday purchase scheme and Yay Days! Health cash plan, 24/7 remote GP access and Employee Assistance Programme including counselling & legal advice Unlimited access to online training and development content via our Learning Management System Long service benefits and monthly employee recognition Enhanced maternity and paternity provisions Flexible working environment Health & Wellbeing initiatives and company funded social events Our approach is to work guided by our mission, vision and values. Our Mission - Empowering communities with brilliant broadband Our Vision - Connected Communities Our Values - Own it, Find the Right Way, Work Together, Win Together

Are you the type of person who is well organised, can prioritise and can build good working relationships with internal and external colleagues and stakeholders? Can you react, prioritise, and respond to incidents in a calm positive manner? In this role you will learn about how we install our customers on our fibre network, you will become a first-class scheduler, dispatcher, and problem solver. You will build relationships with our external contractors that supply engineers who install and fix our Fibre Network, you will look into and resolve installation issues/failures, providing customers with updates and assisting in planned resolutions. In addition, you can put your investigative skills to the test by reviewing backlogs and analysing and cleansing old data to help and support cases. The above is an overview of the role, there is more to it Such as, provision of technical specs, drawings, etc to engineers, collating info and data for reports, spotting and feeding trends to managers to help improve how we do things. We continue to mature our approach and processes, so there is still plenty of scope for people to bring new ideas and initiatives to the table. Gigaclear is a growing Fibre Broadband (FTTP / FTTH) company, developing our fibre-to-the-premises broadband infrastructure to some of the most difficult to reach areas of the UK, empowering those communities with broadband to rival any city. Staff rewards, benefits and opportunities We foster a collaborative, engaging culture that empowers staff to grow and maximise their skills. We want to challenge our people in a fair environment where hard work is rewarded and a path for progression is open to all. Generous employer pension; up to 8% matched contribution Income protection & life assurance 25 days holiday (plus bank holidays), holiday purchase scheme and Yay Days! Health cash plan, 24/7 remote GP access and Employee Assistance Programme including counselling & legal advice Unlimited access to online training and development content via our Learning Management System Long service benefits and monthly employee recognition Enhanced maternity and paternity provisions Flexible working environment Health & Wellbeing initiatives and company funded social events Our approach is to work guided by our mission, vision and values. Our Mission - Empowering communities with brilliant broadband Our Vision - Connected Communities Our Values - Own it, Find the Right Way, Work Together, Win Together

Customers are genuinely at the heart of everything we do at Gigaclear. We are looking for an exceptional leader who has the right balance between driving performance, leading with passion and ensuring customers are our priority. You will need to be a call centre professional, having managed front line colleagues through a front-line leadership level and be a role model in your actions and ambitions. Data savvy yes, but the insight from data is crucial. Salesforce CRM experience would be extremely useful, as would previous stories about process automation and the implementation of AI within a people agenda. You will bring a nice balance Between BAU management and thinking about the future. Leadership, customer front and centre, people development, meaningful and impactful continuous improvement, and change. There is much more to do but these would be your top priorities as we enter our next phase and look to mature and develop our people and benefit from data, technology, and automation. People, this will be managing through managers, leading on team development and growth to achieve your goals and their career aspirations - be the person they remember as leading and showing them the way. You will be close to the coal face; you will be someone who still wants to be visible and there to provide advice and guidance. With that in mind this is an office-based role. Please only apply if you are able and prepared to be in our Abingdon Head Office at least 4 days per week, ideally 5 days, Be our process automation hero, lead on projects to identify and remove those repetitive and tiresome manual tasks and assess our technology in general to see where we can simplify, improve and automate how we do things. Data savvy, you will relish finding, analysing, evidencing, and actioning and turning insight into solutions and improvements. The role will have circa 6 Customer Service Managers reporting to you and the overall team headcount will sit around 80. So, you will be someone who has managed a similar sized team in a Customer Contact Centre type environment, knowing the day-to-day challenges as well as bringing lessons learned from leading change and improvement initiatives. Experience in telecoms, utilities or similar subscription type companies would be advantageous, as would experience in sympathetically embedding a sales as a service mindset and approach. However, key here is bringing a people first (customers and employees) approach, impact on those will always be first and foremost. It is likely you will have been in the shoes of an Advisor, will have learned your craft from a first-class customer mentor who helped mould and develop your leadership, empathetic people management and relationship building skills. Now it is your turn to evolve and improve them and pass them on.

Strengthen and elevate Gigaclear s voice where it truly counts with central Government, our regulator, and across the most influential industry forums. With momentum building across the telecoms sector and the highly anticipated Telecoms Access Review due in soon, this is a uniquely exciting moment to join Gigaclear and lead our Policy and Regulatory Affairs team. As the largest exclusive rural broadband provider in England, Gigaclear plays a critical role in shaping the UK s digital future. This role offers the opportunity to be a high?profile champion for rural connectivity a visible, trusted presence at Westminster, industry forums, and key sector events acting as Gigaclear s authoritative voice while promoting and protecting our strategic interests. Government relations, regulatory frameworks, policy reviews, consultations, and advocacy will feel instinctive. Deep telecoms sector expertise is essential, alongside hands?on experience working with Ofcom. We re keen to speak with individuals who bring an established and respected network, the hunger to expand it further, and the credibility to be listened to and relied upon as an expert and champion by industry decision?makers and influencers. With multiple high?impact campaigns and initiatives to lead, the role requires spending a significant proportion of time in London and at our Head Office in Oxfordshire. Please consider this commitment carefully before applying. A full Job Description will be shared with candidates progressing Gigaclear is a growing Fibre Broadband (FTTP / FTTH) company, developing our fibre-to-the-premises broadband infrastructure to some of the most difficult to reach areas of the UK, empowering those communities with broadband to rival any city. Staff rewards, benefits and opportunities We foster a collaborative, engaging culture that empowers staff to grow and maximise their skills. We want to challenge our people in a fair environment where hard work is rewarded and a path for progression is open to all. Generous employer pension; up to 8% matched contribution Income protection & life assurance 25 days holiday (plus bank holidays), holiday purchase scheme and Yay Days! Health cash plan, 24/7 remote GP access and Employee Assistance Programme including counselling & legal advice Unlimited access to online training and development content via our Learning Management System Long service benefits and monthly employee recognition Enhanced maternity and paternity provisions Flexible working environment Health & Wellbeing initiatives and company funded social events Our approach is to work guided by our mission, vision and values. Our Mission - Empowering communities with brilliant broadband Our Vision - Connected Communities Our Values - Own it, Find the Right Way, Work Together, Win Together

The role will be responsible for working with the Optical Transmission team to audit the network proactively, capturing non-conformances and remediating where possible. The successful candidate will also be responsible for working with our NOC, Networks teams to implement projects works such as expansions or upgrades. The role will also cover testing of new products, tools, documenting, and providing written reports and other feedback. Finally, the Telecommunication Fibre Engineer s role will include the provision of bespoke VIP and executive escalation response where more complex solutions are required to resolve an incident or problem. There is an on-call duty requirement. Note: The role will cover our West region, which stretches from Plymouth to Birmingham, so there will be significant travel on occasions. Preferred location would be around the Gloucester area. Key Accountability & Responsibilities Strong transmission professional expertise and diversifying (or looking to) into electrical installation and air conditioning Assist in the upkeep of the quality of the fibre optic network Contribute to the development of network quality standards Auditing of optical networks and civil engineering works Improving the reliability of the network (analysing and preventing future failures from occurring) Improving learning and understanding of the network (training and development of skills) Develop new process, products and methods to reduce costs and maximise profits Provide support for escalated cases in the field Assist with the expansion of the network into new areas On-call duty Knowledge & Skills The successful candidate will have a varied experience of previous fibre optic network builds and have worked in telecoms or related (e.g. utilities) with experience of building and testing fibre networks and writing technical and quality related documents. The successful candidate will be able to demonstrate their skills and abilities for developing quality standards and reducing the failure rates of the network. Essential skills Development of network standards and quality/workmanship guidance documentation Good knowledge of fibre optic telecommunications, both theoretical and practical, including splicing, closure build Knowledge and experience of utilities working practices in the UK, including awareness of Streetworks and safe working practices Written communication using standard office software (e.g. Microsoft Office, Visio) Ability to work on their own initiative with little supervision or as part of a team Electrical skillset beneficial Desirable skills Experience in delivering training and developing skills within your team Electrical skillset beneficial DC (Direct current) Ability to problem solve and to identify improvements with processes, tooling, and materials Effective communication skills, able to clearly describe and discuss complex engineering challenges Prior experience working in field operations roles Prior experience in management of teams Qualifications & Accreditations Fibre optic qualifications such as City & Guilds accredited fibre optic splicing courses preferred Electrical installation, Air conditioning such as City & Guilds accreditation preferred Clean full UK driving licence DBS check (or ability to pass) NRSWA Chapter 8 Unit 2 (Signing, Lighting and Guarding), Unit 10 desirable Gigaclear is a growing Fibre Broadband (FTTP / FTTH) company, developing our fibre-to-the-premises broadband infrastructure to some of the most difficult to reach areas of the UK, empowering those communities with broadband to rival any city. Note: All offers of employment will be subject to interview. Further to this, we must take steps to ensure that our company vehicle drivers are safe, as such you will not only be required to undergo licence checks and regular monitoring of your driving style, but you will also be required to undergo a drug & alcohol test as part of your onboarding. Your offer of employment will be withdrawn if you fail this drug & alcohol test. Employees will then be required to cooperate with a programme of random drug & alcohol testing throughout their employment. Staff rewards, benefits and opportunities We foster a collaborative, engaging culture that empowers staff to grow and maximise their skills. We want to challenge our people in a fair environment where hard work is rewarded and a path for progression is open to all. Generous employer pension; up to 8% matched contribution Income protection & life assurance 25 days holiday (plus bank holidays), holiday purchase scheme and Yay Days! Health cash plan, 24/7 remote GP access and Employee Assistance Programme including counselling & legal advice Unlimited access to online training and development content via our Learning Management System Long service benefits and monthly employee recognition Enhanced maternity and paternity provisions Flexible working environment Health & Wellbeing initiatives and company funded social events Our approach is to work guided by our mission, vision and values. Our Mission - Empowering communities with brilliant broadband Our Vision - Connected Communities Our Values - Own it, Find the Right Way, Work Together, Win Together