Gigaclear

Reporting to the Operations Manager, the Field Engineering Coordinator will be responsible for a variety of tasks to support our direct labour workforce made up of Customer Installation, Fibre Fix and Specialist Fibre Network Build Engineers. Key Accountability & Responsibilities Will take receipt of daily install Work orders assigned to the direct labour team / weekly work packages/ schedules and produce job packs for the Field Engineering teams Handle and resolve any day to day enquiries from the field team engineers and other internal departments Assist the Operations Manager with any external contractor issues and act as cover for the Operations Manager when required Assist in the production of reports as required by management and the wider function Working with internal and external stakeholders to ensure delivery on time, safely and compliantly Job Allocation of repair tasks Support theTraffic management coordination for in-house and external suppliers Purchase order, supplier quotation request and invoicing support Responsible for, but not limited to, keeping customers informed on their Gigaclear Installation. Responsible for managing the Installation and pre-check bookings on scheduling systems. Responsible for scheduling and progression of customer installations, ensuring that installation appointments are booked/actioned/remedied within service level agreement. Respond to incoming and outgoing calls/emails in the appropriate manner actioning them as required. Ensuring a comprehensive and reliable service is provided within agreed SLA. Reviewing and analysing the issues raised, establishing the likely root cause and responding and addressing issues within agreed service levels. Knowledge & Skills This would suit someone who is looking for a role in a growing business, working in a busy environment, where multi-tasking comes second nature and attention to detail is paramount. The right candidate must be highly organised with the ability to prioritise workload and should also be able to liaise and deal with people at all levels, both internally and externally. You will also be PC literate with good excel skills being essential. Previous experience in an administrative, coordinator type role in a fast-paced working environment Comfortable working to and meeting deadlines Critical thinking and problem solving, ability to use initiative Knowledge of Civils, Fibre and installations in a FTTP network desirable Gigaclear is a growing Fibre Broadband (FTTP / FTTH) company, developing our fibre-to-the-premises broadband infrastructure to some of the most difficult to reach areas of the UK, empowering those communities with broadband to rival any city. Staff rewards, benefits and opportunities We foster a collaborative, engaging culture that empowers staff to grow and maximise their skills. We want to challenge our people in a fair environment where hard work is rewarded and a path for progression is open to all. Generous employer pension; up to 8% matched contribution Income protection & life assurance 25 days holiday (plus bank holidays), holiday purchase scheme and Yay Days! Health cash plan, 24/7 remote GP access and Employee Assistance Programme including counselling & legal advice Unlimited access to online training and development content via our Learning Management System Long service benefits and monthly employee recognition Enhanced maternity and paternity provisions Flexible working environment Health & Wellbeing initiatives and company funded social events Our approach is to work guided by our mission, vision and values. Our Mission - Empowering communities with brilliant broadband Our Vision - Connected Communities Our Values - Own it, Find the Right Way, Work Together, Win Together

Are you ready and looking for a role that you can make your own, taking the autonomy to set out what and how you do it? As we have grown, we have accumulated a diverse database infrastructure, including PostgreSQL, Maria DB, InfluxDB and MongoDB systems. The timing is ripe for an experienced Administrator to take ownership, mature, upgrade and manage our database servers, while supporting development teams and business operations. Key Accountability & Responsibilities Work with teams across the Technology department to install, configure, maintain, and upgrade our database servers across development, testing, and production environments. Monitor database health and perform routine maintenance tasks including index optimisation, table maintenance, and schema modifications. Work with Development and Data engineering teams to optimise performance & cost of data pipelines Manage database capacity planning and storage allocation to ensure adequate resources for current and future needs. Proactive management of databases, ensuring application and operational performance needs are met. Implement and maintain high availability solutions including replication, clustering, and failover configurations. Document database architectures, configurations, procedures and policies. Implement appropriate security controls to ensure databases and data are protected. Ensure database backup, validation and disaster recovery capabilities are in place and rehearsed. Provide insight and recommendation on the adoption and consolidation of database related technologies. Be part of the on 24x7 on call rota to provide out of hours support for our critical systems. Knowledge & Skills Proven expertise managing PostgreSQL and MariaDB/MySQL databases Experience with NoSQL databases. Experience with cloud database services (AWS). Deep understanding of relational database concepts, normalisation, and SQL optimisation. Proficiency in SQL and query optimisation across multiple database platforms. Experience with database replication, clustering, and high availability configurations. Familiarity with backup and recovery tools specific to each database platform. Understanding of database security principles and access control mechanisms. Experience with monitoring tools and performance analysis techniques. Knowledge of version control systems (Git) for managing database code and scripts. Experience with database automation, CI/CD pipelines and tooling. Gigaclear is a growing Fibre Broadband (FTTP / FTTH) company, developing our fibre-to-the-premises broadband infrastructure to some of the most difficult to reach areas of the UK, empowering those communities with broadband to rival any city. Staff rewards, benefits and opportunities We foster a collaborative, engaging culture that empowers staff to grow and maximise their skills. We want to challenge our people in a fair environment where hard work is rewarded and a path for progression is open to all. Generous employer pension; up to 8% matched contribution Income protection & life assurance 25 days holiday (plus bank holidays), holiday purchase scheme and Yay Days! Health cash plan, 24/7 remote GP access and Employee Assistance Programme including counselling & legal advice Unlimited access to online training and development content via our Learning Management System Long service benefits and monthly employee recognition Enhanced maternity and paternity provisions Flexible working environment Health & Wellbeing initiatives and company funded social events Our approach is to work guided by our mission, vision and values. Our Mission - Empowering communities with brilliant broadband Our Vision - Connected Communities Our Values - Own it, Find the Right Way, Work Together, Win Together

About Us Gigaclear is a leading alternative operator of rural full fibre broadband networks in the UK. Gigaclear is proud to be transforming digital connectivity in rural Britain. Founded on a simple idea that communities outside major town and cites deserve world class broadband. We design, build and operate ultrafast, full fibre networks where they are needed most. We are proud to be named as Rural ISP of the year in 2025 at the UK Fibre Awards and named a Top Employer 2026. Gigaclear was found over 15 years ago and has vast experience in helping to level up the digital divide that exists between rural and urban areas. Our commitment to take fibre further means people living in these, often hard to reach, areas are able to take advantage of all the social, educational and economic benefits that full fibre is already delivering in the larger towns and cities. When the business was launched at opportunity was seen to help change that and today, our fibre-to-the-premises (FTTP) network stretching across more than 26 counties in the South West, the Midlands and the South East and growing. Offering customers a truly world class product, to some of the most difficult to reach areas of the UK, empowering those communities with broadband to rival any city. Our approach is to work guided by our mission, vision and values. Our Mission Empowering communities with brilliant broadband Our Vision Connected Communities Our Values Find a way, Be committed, Do the right thing, Keep it simple. Job Summary: The Finance Business Partner will closely work to support the business and closely with senior leaders to provide meaningful financial insight and strategic guidance. This is a commercially focused role where you will help influence decision-making, support performance improvement and ensure robust financial planning across a key business area. A strong an influential communicator, you will be able to provide recommendations and challenge decision making to achieve our goals. You will be comfortable working with senior stakeholders and work in partnership with the business areas working towards financial success through collaboration, analysis, and strategic insight. Key Accountability & Responsibilities Provision, management and delivery of the monthly management accounts, annual budgets and forecasting Provide detailed financial insights to support business decisions, including variance analysis, budgeting, and forecasting. Develop and maintain financial models to assess the financial viability of new initiatives and support long-term business planning. Collaborate with department managers to control costs, improve operational efficiency, and identify cost-saving opportunities. Identifying and implementing enhancements to financial processes to improve reporting and business performance. Provide financial support and analysis for business projects, including capital expenditure and post-implementation reviews. Monitor and report on key performance indicators, highlighting areas for improvement and delivering actionable recommendations. Communicate financial information to non-financial stakeholders, influencing and supporting business decisions. Support ad-hoc analysis and strategic incentives across the business Qualifications & Experience A qualified accountant holding a recognised qualification (CIMA, ACCA, ACA, or equivalent with proven experience within a similar Finance Business Partner role. Strong knowledge of Excel and financial modelling High analytical skills, proactive approach with the ability to identify issues, analyse problems and develop effective solutions A self-starter attitude with energy and enthusiasm Comfortable working in a team, equally adept at working with finance and other colleagues Ability to work under pressure while managing conflicting demands against tight deadlines Excellent verbal and written communication skills A flexible approach to working Staff rewards, benefits and opportunities We foster a collaborative, engaging culture that empowers staff to grow and maximise their skills. We want to challenge our people in a fair environment where hard work is rewarded and a path for progression is open to all. Generous employer pension; up to 8% matched contribution Income protection & life assurance 25 days holiday (plus bank holidays), holiday purchase scheme and Yay Days! Health cash plan, 24/7 remote GP access and Employee Assistance Programme including counselling & legal advice Unlimited access to online training and development content via our Learning Management System Long service benefits and monthly employee recognition Enhanced maternity and paternity provisions Flexible working environment Health & Wellbeing initiatives and company funded social events

Gigaclear is a leading alternative operator of rural full fibre broadband networks in the UK. Gigaclear is proud to be transforming digital connectivity in rural Britain. Founded on a simple idea that communities outside major town and cites deserve world class broadband. We design, build and operate ultrafast, full fibre networks where they are needed most. We are proud to be named as Rural ISP of the year in 2025 at the UK Fibre Awards and named a Top Employer 2026. Gigaclear was found over 15 years ago and has vast experience in helping to level up the digital divide that exists between rural and urban areas. Our commitment to take fibre further means people living in these, often hard to reach, areas are able to take advantage of all the social, educational and economic benefits that full fibre is already delivering in the larger towns and cities. When the business was launched at opportunity was seen to help change that and today, our fibre-to-the-premises (FTTP) network stretching across more than 26 counties in the South West, the Midlands and the South East and growing. Offering customers a truly world class product, to some of the most difficult to reach areas of the UK, empowering those communities with broadband to rival any city. Our approach is to work guided by our mission, vision and values. Our Mission Empowering communities with brilliant broadband Our Vision Connected Communities Our Values Find a way, Be committed, Do the right thing, Keep it simple. Job Summary The Assistant Management Accountant will support the Finance Business Partner for Technology by maintaining the financial integrity and day-to-day operations for the area. You will be involved in a wide range of accounting activities, gaining strong exposure to month-end processes, reporting, and budgeting. This role is ideal for a proactive individual who thrives in a fast-paced environment and has a solid understanding of accounting principles. You will play a key role in the month-end process by performing essential tasks like journals and reconciliations, while ensuring that financial data for the technology area is accurate and delivered on time. Key Accountability & Responsibilities Assisting with Month End / Year End activities Preparation of journals & accruals Capitalisation of relevant project costs Completing Balance Sheet reconciliations Refreshing monthly departmental reports Assisting with annual audits Assisting with budgeting and forecasts Creation of new projects and communities within the finance system Any other ad-hoc duties as required Knowledge & Skills Excel skills (Xlookup, Pivot Tables, If Statements, etc) Good communication skills Positive, proactive attitude with a desire to learn Ability to prioritise tasks in a busy environment Good eye for detail and accuracy Self-starter with the ability to work collaboratively where necessary Qualifications & Accreditations Actively studying or desire to study towards attaining a financial qualification (CIMA, ACCA, ACA, or equivalent) Previous experience working within the Finance function Possess IT skills Excel, Word, PowerPoint, MS Office 365

The role will be responsible for working with the Optical Transmission team to audit the network proactively, capturing non-conformances and remediating where possible. The successful candidate will also be responsible for working with our NOC, Networks teams to implement projects works such as expansions or upgrades. The role will also cover testing of new products, tools, documenting, and providing written reports and other feedback. Finally, the Telecommunication Fibre Engineer s role will include the provision of bespoke VIP and executive escalation response where more complex solutions are required to resolve an incident or problem. There is an on-call duty requirement. Note: The role will cover our West region, which stretches from Plymouth to Birmingham, so there will be significant travel on occasions. Preferred location would be around the Gloucester area. Key Accountability & Responsibilities Strong transmission professional expertise and diversifying (or looking to) into electrical installation and air conditioning Assist in the upkeep of the quality of the fibre optic network Contribute to the development of network quality standards Auditing of optical networks and civil engineering works Improving the reliability of the network (analysing and preventing future failures from occurring) Improving learning and understanding of the network (training and development of skills) Develop new process, products and methods to reduce costs and maximise profits Provide support for escalated cases in the field Assist with the expansion of the network into new areas On-call duty Knowledge & Skills The successful candidate will have a varied experience of previous fibre optic network builds and have worked in telecoms or related (e.g. utilities) with experience of building and testing fibre networks and writing technical and quality related documents. The successful candidate will be able to demonstrate their skills and abilities for developing quality standards and reducing the failure rates of the network. Essential skills Development of network standards and quality/workmanship guidance documentation Good knowledge of fibre optic telecommunications, both theoretical and practical, including splicing, closure build Knowledge and experience of utilities working practices in the UK, including awareness of Streetworks and safe working practices Written communication using standard office software (e.g. Microsoft Office, Visio) Ability to work on their own initiative with little supervision or as part of a team Electrical skillset beneficial Desirable skills Experience in delivering training and developing skills within your team Electrical skillset beneficial DC (Direct current) Ability to problem solve and to identify improvements with processes, tooling, and materials Effective communication skills, able to clearly describe and discuss complex engineering challenges Prior experience working in field operations roles Prior experience in management of teams Qualifications & Accreditations Fibre optic qualifications such as City & Guilds accredited fibre optic splicing courses preferred Electrical installation, Air conditioning such as City & Guilds accreditation preferred Clean full UK driving licence DBS check (or ability to pass) NRSWA Chapter 8 Unit 2 (Signing, Lighting and Guarding), Unit 10 desirable Gigaclear is a growing Fibre Broadband (FTTP / FTTH) company, developing our fibre-to-the-premises broadband infrastructure to some of the most difficult to reach areas of the UK, empowering those communities with broadband to rival any city. Note: All offers of employment will be subject to interview. Further to this, we must take steps to ensure that our company vehicle drivers are safe, as such you will not only be required to undergo licence checks and regular monitoring of your driving style, but you will also be required to undergo a drug & alcohol test as part of your onboarding. Your offer of employment will be withdrawn if you fail this drug & alcohol test. Employees will then be required to cooperate with a programme of random drug & alcohol testing throughout their employment. Staff rewards, benefits and opportunities We foster a collaborative, engaging culture that empowers staff to grow and maximise their skills. We want to challenge our people in a fair environment where hard work is rewarded and a path for progression is open to all. Generous employer pension; up to 8% matched contribution Income protection & life assurance 25 days holiday (plus bank holidays), holiday purchase scheme and Yay Days! Health cash plan, 24/7 remote GP access and Employee Assistance Programme including counselling & legal advice Unlimited access to online training and development content via our Learning Management System Long service benefits and monthly employee recognition Enhanced maternity and paternity provisions Flexible working environment Health & Wellbeing initiatives and company funded social events Our approach is to work guided by our mission, vision and values. Our Mission - Empowering communities with brilliant broadband Our Vision - Connected Communities Our Values - Own it, Find the Right Way, Work Together, Win Together