We are partnering with a well-established organisation to recruit an Complaints Administrator to join their team. This is a fantastic opportunity for a highly organised and detail-focused professional to contribute to important investigations and help ensure a seamless customer experience. The Role In this role, you will coordinate and manage information requests from across the organisation, prepare investigation packs, and track case progress to ensure timely and accurate submissions. You will work closely with colleagues to gather statements, evidence, and updates, supporting the team to deliver high-quality responses to Ombudsman enquiries. Key Responsibilities Coordinate internal information requests for Ombudsman investigations, ensuring materials are collected within deadlines. Prepare and collate documentation into clear, accurate investigation packs. Track active case deadlines and remind stakeholders of upcoming requirements. Maintain accurate records of submissions, outstanding actions, and case progress. Ensure all documentation is complete, consistent, and meets agreed standards. Liaise with colleagues across the organisation to gather necessary statements and evidence. Support administrative tasks associated with case handling, such as file management and logging requests. Skills and Experience Experience managing multiple requests and working to tight deadlines. Ability to work collaboratively across teams and organise information efficiently. Familiarity with CRM or case management systems. Strong attention to detail and accuracy. Clear and concise verbal and written communication. Supportive team player with a positive approach to shared goals. Inclusive, open to feedback, and curious about process improvements. Values and Behaviours The organisation is looking for candidates who: Role model values such as knowledge, action, and care. Are methodical, organised, and detail-oriented. Communicate effectively and professionally. Contribute positively to team goals. Actively support continuous improvement in processes and customer experience. Why Apply? This is an excellent opportunity to join a supportive, values-driven team where your organisational skills and attention to detail will make a tangible impact. If you are ready to take on a role where your coordination and administrative skills are valued, we would love to hear from you.
Jan 31, 2026
Seasonal
We are partnering with a well-established organisation to recruit an Complaints Administrator to join their team. This is a fantastic opportunity for a highly organised and detail-focused professional to contribute to important investigations and help ensure a seamless customer experience. The Role In this role, you will coordinate and manage information requests from across the organisation, prepare investigation packs, and track case progress to ensure timely and accurate submissions. You will work closely with colleagues to gather statements, evidence, and updates, supporting the team to deliver high-quality responses to Ombudsman enquiries. Key Responsibilities Coordinate internal information requests for Ombudsman investigations, ensuring materials are collected within deadlines. Prepare and collate documentation into clear, accurate investigation packs. Track active case deadlines and remind stakeholders of upcoming requirements. Maintain accurate records of submissions, outstanding actions, and case progress. Ensure all documentation is complete, consistent, and meets agreed standards. Liaise with colleagues across the organisation to gather necessary statements and evidence. Support administrative tasks associated with case handling, such as file management and logging requests. Skills and Experience Experience managing multiple requests and working to tight deadlines. Ability to work collaboratively across teams and organise information efficiently. Familiarity with CRM or case management systems. Strong attention to detail and accuracy. Clear and concise verbal and written communication. Supportive team player with a positive approach to shared goals. Inclusive, open to feedback, and curious about process improvements. Values and Behaviours The organisation is looking for candidates who: Role model values such as knowledge, action, and care. Are methodical, organised, and detail-oriented. Communicate effectively and professionally. Contribute positively to team goals. Actively support continuous improvement in processes and customer experience. Why Apply? This is an excellent opportunity to join a supportive, values-driven team where your organisational skills and attention to detail will make a tangible impact. If you are ready to take on a role where your coordination and administrative skills are valued, we would love to hear from you.
Temporary Compliance Administrator - West London (3 Months) Are you an organised and proactive administrator looking for a short-term opportunity? We are supporting a our Client in their search for a Compliance Administrator to join their team in West London for a 3-month contract . In this role, you'll support the compliance team in delivering a high-quality service by assisting with inspections, servicing, and other compliance-related functions. This is an excellent opportunity to gain experience in a fast-paced, customer-focused environment. Key Responsibilities: Delegate routine tasks and ensure timely completion. Monitor and manage shared email inboxes, responding or escalating queries as needed. Provide general administrative support to the compliance team. Take accurate minutes during meetings and distribute them promptly. Upload documents and data to internal systems, maintaining accurate records. Raise purchase orders and track approvals. Conduct mail merges for letters and communications. Arrange collection and return of property keys. Assist with scheduling meetings and booking rooms. Prepare simple reports and update spreadsheets. Support the team with filing, scanning, and document management. Liaise with contractors and internal teams for basic information requests. Arrange appointments with customers while maintaining confidentiality and accuracy. What we're looking for: Confidence using Microsoft Office (Word, Excel). Excellent customer service skills in a social housing setting. Previous experience in administrative roles within a fast-paced office environment. Personal qualities we value: Organised, methodical, and detail-oriented. Strong communication skills, adaptable to different audiences. Resilient, proactive, and willing to step outside your comfort zone. Collaborative team player who contributes to keeping the business moving forward. Demonstrates inclusive behaviour, respect, and professionalism at all times. Contract Details: Location: West London Duration: 3 months (temporary) Start: ASAP If you're ready to join a busy compliance team, and have a background in social housing or property compliance, apply today .
Jan 30, 2026
Full time
Temporary Compliance Administrator - West London (3 Months) Are you an organised and proactive administrator looking for a short-term opportunity? We are supporting a our Client in their search for a Compliance Administrator to join their team in West London for a 3-month contract . In this role, you'll support the compliance team in delivering a high-quality service by assisting with inspections, servicing, and other compliance-related functions. This is an excellent opportunity to gain experience in a fast-paced, customer-focused environment. Key Responsibilities: Delegate routine tasks and ensure timely completion. Monitor and manage shared email inboxes, responding or escalating queries as needed. Provide general administrative support to the compliance team. Take accurate minutes during meetings and distribute them promptly. Upload documents and data to internal systems, maintaining accurate records. Raise purchase orders and track approvals. Conduct mail merges for letters and communications. Arrange collection and return of property keys. Assist with scheduling meetings and booking rooms. Prepare simple reports and update spreadsheets. Support the team with filing, scanning, and document management. Liaise with contractors and internal teams for basic information requests. Arrange appointments with customers while maintaining confidentiality and accuracy. What we're looking for: Confidence using Microsoft Office (Word, Excel). Excellent customer service skills in a social housing setting. Previous experience in administrative roles within a fast-paced office environment. Personal qualities we value: Organised, methodical, and detail-oriented. Strong communication skills, adaptable to different audiences. Resilient, proactive, and willing to step outside your comfort zone. Collaborative team player who contributes to keeping the business moving forward. Demonstrates inclusive behaviour, respect, and professionalism at all times. Contract Details: Location: West London Duration: 3 months (temporary) Start: ASAP If you're ready to join a busy compliance team, and have a background in social housing or property compliance, apply today .
Job Title: Asset Surveyor (Temporary, 6 Months) Location: Lancashire Contract: Temporary, 6 months Pay Rate: £250/day - £300 (via umbrella company) Work Style: Mobile Office-Based Worker Car Requirement: Essential About the Role: We are seeking a skilled Asset Surveyor for a 6-month temporary assignment to support our clients Asset Strategy & Investment Team. This role involves delivering a range of surveying and contract management activities across our housing portfolio. You will work closely with contractors, colleagues, and residents to ensure high-quality service delivery. Key Responsibilities: Conduct property surveys, including stock condition, reactive, asbestos, and quality assurance inspections. Prepare technical specifications, priced schedules of work, and tender documentation. Manage and monitor contractors to ensure projects are delivered on time, on budget, and to specification. Support tenant consultation and engagement on planned works. Ensure compliance with health and safety legislation, including CDM regulations. Maintain accurate records, project files, and databases. Person Specification: Proven experience in building surveying and contract management. Knowledge of social housing, construction legislation, and CDM regulations. Strong organisational skills and ability to manage multiple projects under tight deadlines. Excellent interpersonal and communication skills with a customer-focused approach. Competent in Microsoft Office (Word, Excel, Outlook). Ability to work independently and as part of a team. Additional Requirements: Ability to travel across the borough for site visits, including short-notice emergency works. Flexibility to work outside standard office hours as required.
Sep 24, 2025
Full time
Job Title: Asset Surveyor (Temporary, 6 Months) Location: Lancashire Contract: Temporary, 6 months Pay Rate: £250/day - £300 (via umbrella company) Work Style: Mobile Office-Based Worker Car Requirement: Essential About the Role: We are seeking a skilled Asset Surveyor for a 6-month temporary assignment to support our clients Asset Strategy & Investment Team. This role involves delivering a range of surveying and contract management activities across our housing portfolio. You will work closely with contractors, colleagues, and residents to ensure high-quality service delivery. Key Responsibilities: Conduct property surveys, including stock condition, reactive, asbestos, and quality assurance inspections. Prepare technical specifications, priced schedules of work, and tender documentation. Manage and monitor contractors to ensure projects are delivered on time, on budget, and to specification. Support tenant consultation and engagement on planned works. Ensure compliance with health and safety legislation, including CDM regulations. Maintain accurate records, project files, and databases. Person Specification: Proven experience in building surveying and contract management. Knowledge of social housing, construction legislation, and CDM regulations. Strong organisational skills and ability to manage multiple projects under tight deadlines. Excellent interpersonal and communication skills with a customer-focused approach. Competent in Microsoft Office (Word, Excel, Outlook). Ability to work independently and as part of a team. Additional Requirements: Ability to travel across the borough for site visits, including short-notice emergency works. Flexibility to work outside standard office hours as required.
