Job Title: Customer Service Adviser Location: Office based full time in Wakefield, West Yorkshire. Target: IT literate candidates ideally with some previous Customer Service and/or Admin experience. Salary: £25,500 Basic. Working Hours: 40 Hours per week, working a 5-day working week, with a rolling 4 week rotating rota which will include early (9:00am - 6:00pm) and late (11:00am - 8:00pm) starts and a requirement to work every other weekend (Saturday and Sunday - 10:00am - 7:00pm) which forms part of the 4 week working rota. Please ensure you're able to commit to these hours prior to applying. The New Homes Group: The New Homes Group as part of the Connells Group, has the enviable reputation of being the UK S leading new homes specialist. Through our range of individual brands, we specialise in facilitating the sales of new homes working with housebuilders, lenders and a nationwide network of estate agents. We offer a broad range of Mortgage Services together with Part Exchange, and Assisted Move. We work with most of the UK s top 20 housebuilders. Our Helpline teams and Mortgage and Protection Advisers have considerable knowledge and experience of mortgage products that are particularly geared towards the new homes market, as well as having established relationships with key mortgage lenders. As part of our ongoing 2025/2026 expansion plans, we are now looking to appoint additional Customer Service Advisers, who will have the opportunity to earn an industry leading salary package, and an unrivalled opportunity for career development and promotion within The New Homes Group. A genuine career opportunity in Financial Services: We are now looking for additional Customer Service Advisers to join our Mortgage Helpline Teams. The role offers full training, and we are looking for bright, hardworking and enthusiastic candidates to support our Mortgage Specialist teams. We will of course consider applications from experienced Customer Service Advisers, but also applications from individuals who are keen to begin a career in Financial Services and can demonstrate a strong desire to succeed. The New Homes Group (TNHG) Mortgage Services: TNHG Mortgage Services is the front line and first point of contact for our customers; needless to say, it is an important and integral part of our organisation. Our Customer Service Advisers are highly trained, work to high expectations and are responsible for delivering a fantastic first impression. It s fair to say no two days are the same. As a Customer Service Adviser, you will have excellent interpersonal skills and an ability to work effectively on your own as well as in the team environment. A proven track record in customer services or administration would be beneficial but is not essential as we are willing to train and invest in the right candidates who have a desire to succeed and would value the opportunity for a career in Financial Services that offers genuine opportunities to forge a long-term career in the Financial Services sector. Required skills and Job Functions: Previous telephone, customer service experience preferred. Ideally have some experience of working within Financial Services, but not essential. Be detail conscious. Experience of working in an office based, administrative environment would be beneficial. Be motivated to meet and exceed personal targets and customer service standards. Have excellent inter-personal skills, with outstanding telephone manner and strong listening skills. Be a highly competent Microsoft Office user, including Excel, Word, and Outlook. Contacting customers using the wide range of tools available, I.E Text, what s app, Facebook etc. Be comfortable in conversing with all types of customers, introducing the company and discussing the services offered. Arranging call-backs with our team of mortgage specialists to progress the customer to the next step in their house buying journey. Benefits: Permanent Full Time employed role. Extensive induction coupled with ongoing training, support and development programme. 28 days paid holiday including Bank Holidays. Get your Birthday off each year. (Once Probation Completed) Unrivalled opportunities for progression, promotion, and personal development in an expanding business. Contributory workplace pension. Generous discounts on estate agency fees, mortgage fees, plus savings on surveying services. Generous Staff referral bonus scheme. Death in service cover. 24 Hour Well-being Employee Assistance Programme. Free Bluecrest prevention plus health screening. Free onsite parking. Access to discounts platform, Perks at Work. Access to self-funded Health Care plan. Discount on Nuffield Gym Membership. Discounts on estate agency, mortgage, conveyancing, and surveying services Salary Sacrifice Personal Car Leasing Scheme available. (T&C's Apply) If this role sounds of interest please forward your CV by clicking Apply Now, or feel free to call Amelia Jenkins on (phone number removed) for a confidential chat.
Dec 14, 2025
Full time
Job Title: Customer Service Adviser Location: Office based full time in Wakefield, West Yorkshire. Target: IT literate candidates ideally with some previous Customer Service and/or Admin experience. Salary: £25,500 Basic. Working Hours: 40 Hours per week, working a 5-day working week, with a rolling 4 week rotating rota which will include early (9:00am - 6:00pm) and late (11:00am - 8:00pm) starts and a requirement to work every other weekend (Saturday and Sunday - 10:00am - 7:00pm) which forms part of the 4 week working rota. Please ensure you're able to commit to these hours prior to applying. The New Homes Group: The New Homes Group as part of the Connells Group, has the enviable reputation of being the UK S leading new homes specialist. Through our range of individual brands, we specialise in facilitating the sales of new homes working with housebuilders, lenders and a nationwide network of estate agents. We offer a broad range of Mortgage Services together with Part Exchange, and Assisted Move. We work with most of the UK s top 20 housebuilders. Our Helpline teams and Mortgage and Protection Advisers have considerable knowledge and experience of mortgage products that are particularly geared towards the new homes market, as well as having established relationships with key mortgage lenders. As part of our ongoing 2025/2026 expansion plans, we are now looking to appoint additional Customer Service Advisers, who will have the opportunity to earn an industry leading salary package, and an unrivalled opportunity for career development and promotion within The New Homes Group. A genuine career opportunity in Financial Services: We are now looking for additional Customer Service Advisers to join our Mortgage Helpline Teams. The role offers full training, and we are looking for bright, hardworking and enthusiastic candidates to support our Mortgage Specialist teams. We will of course consider applications from experienced Customer Service Advisers, but also applications from individuals who are keen to begin a career in Financial Services and can demonstrate a strong desire to succeed. The New Homes Group (TNHG) Mortgage Services: TNHG Mortgage Services is the front line and first point of contact for our customers; needless to say, it is an important and integral part of our organisation. Our Customer Service Advisers are highly trained, work to high expectations and are responsible for delivering a fantastic first impression. It s fair to say no two days are the same. As a Customer Service Adviser, you will have excellent interpersonal skills and an ability to work effectively on your own as well as in the team environment. A proven track record in customer services or administration would be beneficial but is not essential as we are willing to train and invest in the right candidates who have a desire to succeed and would value the opportunity for a career in Financial Services that offers genuine opportunities to forge a long-term career in the Financial Services sector. Required skills and Job Functions: Previous telephone, customer service experience preferred. Ideally have some experience of working within Financial Services, but not essential. Be detail conscious. Experience of working in an office based, administrative environment would be beneficial. Be motivated to meet and exceed personal targets and customer service standards. Have excellent inter-personal skills, with outstanding telephone manner and strong listening skills. Be a highly competent Microsoft Office user, including Excel, Word, and Outlook. Contacting customers using the wide range of tools available, I.E Text, what s app, Facebook etc. Be comfortable in conversing with all types of customers, introducing the company and discussing the services offered. Arranging call-backs with our team of mortgage specialists to progress the customer to the next step in their house buying journey. Benefits: Permanent Full Time employed role. Extensive induction coupled with ongoing training, support and development programme. 28 days paid holiday including Bank Holidays. Get your Birthday off each year. (Once Probation Completed) Unrivalled opportunities for progression, promotion, and personal development in an expanding business. Contributory workplace pension. Generous discounts on estate agency fees, mortgage fees, plus savings on surveying services. Generous Staff referral bonus scheme. Death in service cover. 24 Hour Well-being Employee Assistance Programme. Free Bluecrest prevention plus health screening. Free onsite parking. Access to discounts platform, Perks at Work. Access to self-funded Health Care plan. Discount on Nuffield Gym Membership. Discounts on estate agency, mortgage, conveyancing, and surveying services Salary Sacrifice Personal Car Leasing Scheme available. (T&C's Apply) If this role sounds of interest please forward your CV by clicking Apply Now, or feel free to call Amelia Jenkins on (phone number removed) for a confidential chat.
Kickstart Your Career with The New Homes Group - Estate Agent Location: Colchester, Essex Hours: Monday to Friday, 9:00 AM - 6:00 PM (Weekends free for your work-life balance) Start Date: Immediate interviews available - don t wait to make your move! Ready to Dive into a Thrilling Property Career? Join The New Homes Group and be part of an energetic, forward-thinking team managing property sales through Housebuilders Part Exchange and Assisted Move services. Say goodbye to the routine - every day here is dynamic, rewarding, and packed with opportunity Tired of the Typical Estate Agent or Solicitor Office Grind? If you re an Estate Agent, Sales or Lettings Negotiator, Valuations Executive, Sales Progressor, or Conveyancing professional looking for a fresh challenge, this role is tailor-made for you. Help our Housebuilder clients turn part exchange sales into seamless contracts and successful completions - and build your career while doing it. Why Choose The New Homes Group? Grow with Us: We invest in your success with structured training and clear career paths your development is our priority. Earn What You Deserve: Competitive salary plus attractive commissions and team bonuses - your hard work pays off. Perks & Benefits: 33 days holiday (including bank holidays), your birthday off, generous maternity/paternity leave, pension, life insurance, wellness programs, and exclusive discounts. Positive Work Environment: Join a supportive, motivated team where your efforts are recognised and celebrated every day. Who We re Looking For: Confident, friendly communicator who shines in customer-facing roles Estate Agency experience is highly beneficial Self-starter with a driven, target-focused attitude Positive mindset and eagerness to learn and grow Team player who can also take initiative independently UK driving licence and access to a vehicle (or within commutable radius to our office) Your Future Starts Here Many of our team members have grown into senior leaders within our expanding business. If you re passionate about property and ready to build a long-term, rewarding career, don t wait - apply today or contact Elliott Pennell on (phone number removed) for a confidential chat.
Dec 11, 2025
Full time
Kickstart Your Career with The New Homes Group - Estate Agent Location: Colchester, Essex Hours: Monday to Friday, 9:00 AM - 6:00 PM (Weekends free for your work-life balance) Start Date: Immediate interviews available - don t wait to make your move! Ready to Dive into a Thrilling Property Career? Join The New Homes Group and be part of an energetic, forward-thinking team managing property sales through Housebuilders Part Exchange and Assisted Move services. Say goodbye to the routine - every day here is dynamic, rewarding, and packed with opportunity Tired of the Typical Estate Agent or Solicitor Office Grind? If you re an Estate Agent, Sales or Lettings Negotiator, Valuations Executive, Sales Progressor, or Conveyancing professional looking for a fresh challenge, this role is tailor-made for you. Help our Housebuilder clients turn part exchange sales into seamless contracts and successful completions - and build your career while doing it. Why Choose The New Homes Group? Grow with Us: We invest in your success with structured training and clear career paths your development is our priority. Earn What You Deserve: Competitive salary plus attractive commissions and team bonuses - your hard work pays off. Perks & Benefits: 33 days holiday (including bank holidays), your birthday off, generous maternity/paternity leave, pension, life insurance, wellness programs, and exclusive discounts. Positive Work Environment: Join a supportive, motivated team where your efforts are recognised and celebrated every day. Who We re Looking For: Confident, friendly communicator who shines in customer-facing roles Estate Agency experience is highly beneficial Self-starter with a driven, target-focused attitude Positive mindset and eagerness to learn and grow Team player who can also take initiative independently UK driving licence and access to a vehicle (or within commutable radius to our office) Your Future Starts Here Many of our team members have grown into senior leaders within our expanding business. If you re passionate about property and ready to build a long-term, rewarding career, don t wait - apply today or contact Elliott Pennell on (phone number removed) for a confidential chat.
Fast Track Mortgage Adviser Academy (12 Month Commission Guarantee included) An outstanding opportunity to commence a long-term career in Financial Services becoming a full time, fully employed, CII qualified Mortgage & Protection Adviser working for one of the UK S leading mortgage providers, with home-based working once you have completed your first 16 weeks of office-based training. Job Title: Trainee Mortgage Adviser Enhanced Salary & Guarantee Structure: During the first 16 weeks of training, a basic salary of: £25,500K per annum. From month 4 to month 6, basic salary plus guaranteed commission to: £30K per annum. From month 7 to month 10, basic salary plus guaranteed commission to: £32.5K per annum. From month 10 to month 16, basic salary plus guaranteed commission to: £35K per annum. From month 17, £25K basic salary plus unlimited commission, earn a realistic: OTE of £45K + . Contract Basis: Full time, permanent, employed role. Location: Initially office based for the first 16 weeks of training at our Academy Centre on Oxford Street in Manchester but once qualified, home working will be available. You will however need to live within a 1-hour 30 minute commute of Manchester for easier travel in the initial training stages. Target: Candidates with a strong desire to forge a long-term career in Financial Services. A great opportunity for recent graduates or those with a demonstrable track record in sales looking to advance their professional careers. Post training salary: Once your 16-week training is complete, you will earn guaranteed additional monthly commission which will increase in tiered increments over the following 12 months. Once your guarantee ends you should expect realistic OTE of £50K+ in your 2nd full year as well as outstanding benefits and promotional tiers scheme. CF1 & CF6: Full financial support provided to gain the CF1 & CF6 qualifications, including full provision for study materials and your exam entry costs paid for. Working hours: During the 16-week training period the working hours will be 9.30AM-5.00PM Monday to Friday. You will need to be available for the whole 16 weeks of training with zero planned holidays to be considered. Post training working hours: Once your training is completed you will be required to work patterns covering a mix of 9AM-6PM and 11AM-8PM Monday to Friday offering a good work/life balance. No weekend or bank Holiday working is required. Timeline: Immediate interviews with a start date of November 2025 Trainee Mortgage Adviser Academy: As a home-based Mortgage and Protection Adviser, we believe your qualifications and skills are best suited to focusing purely on the delivery of quality advice and sales to our customers. Therefore, the work of contacting customers, securing appointments and the progressing of their mortgage and protection applications is the sole remit of our dedicated Adviser Support Teams. We create the opportunity for you to advise and perform at your very best. The Trainee Mortgage Adviser role represents a fantastic opportunity for those candidates keen to pursue a career in Financial Services as a fully CII qualified Mortgage and Protection Adviser. This is a telephone-based role so you will need to be articulate and engaging. You will be writing in excess of 14 mortgages with protection each month so you will also be highly motivated, disciplined, and extremely well organised. Your long-term career is important to us. We are passionate about training and development to help you realise your full potential. We pride ourselves on the many Adviser colleagues that have developed and progressed with us, for example our entire Sales Management team have started as Mortgage Advisers with us, so there is a great future for the right candidates well beyond the Academy. Required knowledge, skills, and qualifications: A strong desire to work within the Financial Services industry, particularly within mortgages and protection. Recent graduation at 2:1 or higher or a strong track record in sales. Excellent inter-personal skills, with outstanding communication and listening skills, with the ability to explain complex information in a clear and simple language Extremely well organised, taking a disciplined and structured approach to work. Highly competent user of IT and a competent Microsoft Office user, including Excel, Word and Outlook. Benefits: Extensive induction & training coupled with an outstanding development program. 34 Days paid holiday, (25 days holiday plus 8 bank holidays and your birthday off). Unrivalled opportunities for progression, promotion, and personal development in an expanding and market leading business. Contributory workplace pension. Generous staff referral bonus scheme. Outstanding commission earnings (our top performers earn in excess of £65K PA). 24-hour Employee Wellbeing Support service available. Defined promotional tiers with significant basic salary and commission rate uplifts for achievement of targets. Home based working once training completed. Please be aware that you are required to attend 16 weeks of office-based training in Manchester and this is mandatory for all applicants, please be aware that holiday will not be permitted during the training period. APPLY NOW or if you have any questions then feel free to call our Internal recruitment team on (phone number removed) for more information! Subject to (T&C s)
Oct 07, 2025
Full time
Fast Track Mortgage Adviser Academy (12 Month Commission Guarantee included) An outstanding opportunity to commence a long-term career in Financial Services becoming a full time, fully employed, CII qualified Mortgage & Protection Adviser working for one of the UK S leading mortgage providers, with home-based working once you have completed your first 16 weeks of office-based training. Job Title: Trainee Mortgage Adviser Enhanced Salary & Guarantee Structure: During the first 16 weeks of training, a basic salary of: £25,500K per annum. From month 4 to month 6, basic salary plus guaranteed commission to: £30K per annum. From month 7 to month 10, basic salary plus guaranteed commission to: £32.5K per annum. From month 10 to month 16, basic salary plus guaranteed commission to: £35K per annum. From month 17, £25K basic salary plus unlimited commission, earn a realistic: OTE of £45K + . Contract Basis: Full time, permanent, employed role. Location: Initially office based for the first 16 weeks of training at our Academy Centre on Oxford Street in Manchester but once qualified, home working will be available. You will however need to live within a 1-hour 30 minute commute of Manchester for easier travel in the initial training stages. Target: Candidates with a strong desire to forge a long-term career in Financial Services. A great opportunity for recent graduates or those with a demonstrable track record in sales looking to advance their professional careers. Post training salary: Once your 16-week training is complete, you will earn guaranteed additional monthly commission which will increase in tiered increments over the following 12 months. Once your guarantee ends you should expect realistic OTE of £50K+ in your 2nd full year as well as outstanding benefits and promotional tiers scheme. CF1 & CF6: Full financial support provided to gain the CF1 & CF6 qualifications, including full provision for study materials and your exam entry costs paid for. Working hours: During the 16-week training period the working hours will be 9.30AM-5.00PM Monday to Friday. You will need to be available for the whole 16 weeks of training with zero planned holidays to be considered. Post training working hours: Once your training is completed you will be required to work patterns covering a mix of 9AM-6PM and 11AM-8PM Monday to Friday offering a good work/life balance. No weekend or bank Holiday working is required. Timeline: Immediate interviews with a start date of November 2025 Trainee Mortgage Adviser Academy: As a home-based Mortgage and Protection Adviser, we believe your qualifications and skills are best suited to focusing purely on the delivery of quality advice and sales to our customers. Therefore, the work of contacting customers, securing appointments and the progressing of their mortgage and protection applications is the sole remit of our dedicated Adviser Support Teams. We create the opportunity for you to advise and perform at your very best. The Trainee Mortgage Adviser role represents a fantastic opportunity for those candidates keen to pursue a career in Financial Services as a fully CII qualified Mortgage and Protection Adviser. This is a telephone-based role so you will need to be articulate and engaging. You will be writing in excess of 14 mortgages with protection each month so you will also be highly motivated, disciplined, and extremely well organised. Your long-term career is important to us. We are passionate about training and development to help you realise your full potential. We pride ourselves on the many Adviser colleagues that have developed and progressed with us, for example our entire Sales Management team have started as Mortgage Advisers with us, so there is a great future for the right candidates well beyond the Academy. Required knowledge, skills, and qualifications: A strong desire to work within the Financial Services industry, particularly within mortgages and protection. Recent graduation at 2:1 or higher or a strong track record in sales. Excellent inter-personal skills, with outstanding communication and listening skills, with the ability to explain complex information in a clear and simple language Extremely well organised, taking a disciplined and structured approach to work. Highly competent user of IT and a competent Microsoft Office user, including Excel, Word and Outlook. Benefits: Extensive induction & training coupled with an outstanding development program. 34 Days paid holiday, (25 days holiday plus 8 bank holidays and your birthday off). Unrivalled opportunities for progression, promotion, and personal development in an expanding and market leading business. Contributory workplace pension. Generous staff referral bonus scheme. Outstanding commission earnings (our top performers earn in excess of £65K PA). 24-hour Employee Wellbeing Support service available. Defined promotional tiers with significant basic salary and commission rate uplifts for achievement of targets. Home based working once training completed. Please be aware that you are required to attend 16 weeks of office-based training in Manchester and this is mandatory for all applicants, please be aware that holiday will not be permitted during the training period. APPLY NOW or if you have any questions then feel free to call our Internal recruitment team on (phone number removed) for more information! Subject to (T&C s)
