Account Manager Hours: Full Time Salary: Competitive (depending on experience) We are seeking a motivated and commercially astute Account Manager to manage and grow a portfolio of client accounts. This role is ideal for someone who excels at building strong client relationships, driving revenue, and delivering outstanding service. About the Role You will be the main point of contact for a number of key clients, responsible for maintaining and developing these relationships to achieve both client satisfaction and business growth. Key Responsibilities: Manage and develop existing client accounts to maximise revenue and meet targets Build and maintain strong, long-term client relationships Identify and convert opportunities for upselling and cross-selling Act as the primary liaison between clients and internal teams Deliver regular client reviews, reports and presentations Negotiate contracts and commercial agreements Proactively monitor account performance and resolve any issues Keep up to date with market trends and competitor activity Person Specification: Previous experience in an Account Management or similar client-facing role Proven ability to meet and exceed sales or revenue targets Excellent interpersonal and communication skills Strong commercial acumen and negotiation ability Highly organised with excellent time management Confident in presenting to senior stakeholders Ability to understand client requirements and provide effective solutions Benefits: Competitive salary with performance-related bonus Career development opportunities Collaborative working environment Standard benefits package (holiday, pension, etc.) If you are an ambitious Account Manager looking for your next challenge, we would love to hear from you.
Jul 14, 2026
Full time
Account Manager Hours: Full Time Salary: Competitive (depending on experience) We are seeking a motivated and commercially astute Account Manager to manage and grow a portfolio of client accounts. This role is ideal for someone who excels at building strong client relationships, driving revenue, and delivering outstanding service. About the Role You will be the main point of contact for a number of key clients, responsible for maintaining and developing these relationships to achieve both client satisfaction and business growth. Key Responsibilities: Manage and develop existing client accounts to maximise revenue and meet targets Build and maintain strong, long-term client relationships Identify and convert opportunities for upselling and cross-selling Act as the primary liaison between clients and internal teams Deliver regular client reviews, reports and presentations Negotiate contracts and commercial agreements Proactively monitor account performance and resolve any issues Keep up to date with market trends and competitor activity Person Specification: Previous experience in an Account Management or similar client-facing role Proven ability to meet and exceed sales or revenue targets Excellent interpersonal and communication skills Strong commercial acumen and negotiation ability Highly organised with excellent time management Confident in presenting to senior stakeholders Ability to understand client requirements and provide effective solutions Benefits: Competitive salary with performance-related bonus Career development opportunities Collaborative working environment Standard benefits package (holiday, pension, etc.) If you are an ambitious Account Manager looking for your next challenge, we would love to hear from you.
Service Desk Analyst (1st Line) London (NW6) Hybrid (3 days onsite, 2 days remote) Occasional client travel Are you passionate about delivering exceptional IT support and solving problems with a smile? Do you thrive in a fast-paced environment where great customer service meets technical expertise? We're looking for a motivated Service Desk Analyst to join our dynamic Service Delivery Team as the first point of contact for our clients' IT needs. About the Role As a Service Desk Analyst, you'll play a vital role in ensuring our clients receive fast, friendly, and effective support. You'll handle incoming requests, diagnose and resolve issues efficiently, and help keep businesses running smoothly every day. Key Responsibilities Act as the first point of contact for client IT requests and issues via phone, email, and our ticketing system Diagnose and resolve 1st line tickets within agreed target resolution times Accurately log, classify, and document tickets with clear, detailed notes throughout their lifecycle Deliver outstanding customer service and a positive experience at all times Manage your personal ticket queue, prioritise workload, and escalate issues following internal processes Liaise with third-party vendors and partners to resolve complex issues When required, take on the dispatch role - allocating incoming requests and balancing team workloads What We're Looking For Excellent customer service, telephone, and client-facing skills Previous experience providing IT support (1st line or helpdesk) Strong troubleshooting skills with Windows OS and Microsoft Office Hands-on experience (or solid understanding) of Active Directory , Group Policy , DNS , Office 365 , and SharePoint A keen interest in networking technologies Ability to build, configure, administer, and support Windows devices (laptops, desktops, etc.) Clear verbal and written communication skills - able to explain technical issues to users of all skill levels A genuine passion for learning new technologies, demonstrated through certifications, personal projects, or self-study Strong team player who is also highly self-motivated Calm, professional approach when dealing with difficult or demanding situations What We Offer Hybrid working arrangement (3 days a week office, 2 days remote) Opportunity to work with a variety of clients across different industries A supportive, enterprising team environment that values performance, service, and continuous improvement Occasional travel to client sites for hands-on support If you're a customer-focused IT professional who loves troubleshooting, helping people, and growing your technical skills, we'd love to hear from you. Ready to apply? Please send your CV and a short covering note explaining why you're a great fit for this role.
Jul 14, 2026
Full time
Service Desk Analyst (1st Line) London (NW6) Hybrid (3 days onsite, 2 days remote) Occasional client travel Are you passionate about delivering exceptional IT support and solving problems with a smile? Do you thrive in a fast-paced environment where great customer service meets technical expertise? We're looking for a motivated Service Desk Analyst to join our dynamic Service Delivery Team as the first point of contact for our clients' IT needs. About the Role As a Service Desk Analyst, you'll play a vital role in ensuring our clients receive fast, friendly, and effective support. You'll handle incoming requests, diagnose and resolve issues efficiently, and help keep businesses running smoothly every day. Key Responsibilities Act as the first point of contact for client IT requests and issues via phone, email, and our ticketing system Diagnose and resolve 1st line tickets within agreed target resolution times Accurately log, classify, and document tickets with clear, detailed notes throughout their lifecycle Deliver outstanding customer service and a positive experience at all times Manage your personal ticket queue, prioritise workload, and escalate issues following internal processes Liaise with third-party vendors and partners to resolve complex issues When required, take on the dispatch role - allocating incoming requests and balancing team workloads What We're Looking For Excellent customer service, telephone, and client-facing skills Previous experience providing IT support (1st line or helpdesk) Strong troubleshooting skills with Windows OS and Microsoft Office Hands-on experience (or solid understanding) of Active Directory , Group Policy , DNS , Office 365 , and SharePoint A keen interest in networking technologies Ability to build, configure, administer, and support Windows devices (laptops, desktops, etc.) Clear verbal and written communication skills - able to explain technical issues to users of all skill levels A genuine passion for learning new technologies, demonstrated through certifications, personal projects, or self-study Strong team player who is also highly self-motivated Calm, professional approach when dealing with difficult or demanding situations What We Offer Hybrid working arrangement (3 days a week office, 2 days remote) Opportunity to work with a variety of clients across different industries A supportive, enterprising team environment that values performance, service, and continuous improvement Occasional travel to client sites for hands-on support If you're a customer-focused IT professional who loves troubleshooting, helping people, and growing your technical skills, we'd love to hear from you. Ready to apply? Please send your CV and a short covering note explaining why you're a great fit for this role.
Technical Pre Sales Consultant Location: Home Counties / UK Hours: Full Time We are looking for a knowledgeable and customer-focused Technical Pre Sales Consultant to join our clients team. This is an exciting role for someone who enjoys bridging the gap between technical solutions and client needs. About the Role: You will work closely with the sales team to provide technical expertise throughout the sales cycle. This includes engaging with prospects and existing clients to understand their requirements, demonstrate solutions, and support the delivery of winning proposals. Key Responsibilities: Deliver technical pre-sales support to the sales team Engage with clients to understand their technical requirements and business challenges Prepare and deliver compelling technical presentations, demos, and proof of concepts Assist in the creation of proposals, bids, and tender responses Provide technical guidance and consultancy to prospects and customers Work collaboratively with internal technical, delivery, and sales teams Stay up to date with the latest industry technologies and solutions Support post-sale handover and implementation where required Person Specification: Strong technical background with experience in a pre-sales or solutions consultant role Excellent ability to explain complex technical concepts to non-technical audiences Proven track record of supporting sales processes and winning deals Strong presentation and demonstration skills Commercial awareness and understanding of the sales cycle Excellent communication and stakeholder management skills Problem-solving mindset with a customer-focused approach What's on Offer: Competitive salary with performance-related bonus Opportunities for career progression Collaborative and supportive team environment Standard benefits package This is a great opportunity for a technically strong professional who enjoys working in a client-facing, sales-enabled environment.
Jul 14, 2026
Full time
Technical Pre Sales Consultant Location: Home Counties / UK Hours: Full Time We are looking for a knowledgeable and customer-focused Technical Pre Sales Consultant to join our clients team. This is an exciting role for someone who enjoys bridging the gap between technical solutions and client needs. About the Role: You will work closely with the sales team to provide technical expertise throughout the sales cycle. This includes engaging with prospects and existing clients to understand their requirements, demonstrate solutions, and support the delivery of winning proposals. Key Responsibilities: Deliver technical pre-sales support to the sales team Engage with clients to understand their technical requirements and business challenges Prepare and deliver compelling technical presentations, demos, and proof of concepts Assist in the creation of proposals, bids, and tender responses Provide technical guidance and consultancy to prospects and customers Work collaboratively with internal technical, delivery, and sales teams Stay up to date with the latest industry technologies and solutions Support post-sale handover and implementation where required Person Specification: Strong technical background with experience in a pre-sales or solutions consultant role Excellent ability to explain complex technical concepts to non-technical audiences Proven track record of supporting sales processes and winning deals Strong presentation and demonstration skills Commercial awareness and understanding of the sales cycle Excellent communication and stakeholder management skills Problem-solving mindset with a customer-focused approach What's on Offer: Competitive salary with performance-related bonus Opportunities for career progression Collaborative and supportive team environment Standard benefits package This is a great opportunity for a technically strong professional who enjoys working in a client-facing, sales-enabled environment.
Service Desk Engineer (2nd Line) London (North London) Hybrid (3 days onsite, 2 days remote) Occasional client travel Are you an experienced IT support professional ready to take the next step in your career? Do you enjoy solving complex technical issues while delivering outstanding customer service, both remotely and face-to-face? We're looking for a skilled Service Desk Engineer (2nd Line) to join our dynamic Service Delivery Team. About the Role As a 2nd Line Service Desk Engineer, you will be at the forefront of delivering high-quality technical support to our clients. You'll handle escalated incidents, proactive monitoring alerts, and on-site visits, while helping to mentor and develop the 1st Line team. Key Responsibilities Respond promptly to technical support requests via phone, email, and ticketing system Diagnose and resolve 2nd line and escalated tickets, as well as NOC monitoring alerts, within agreed resolution times Provide face-to-face technical support through pre-scheduled client site visits Accurately classify, prioritise, and document tickets with detailed notes throughout their lifecycle Keep clients and their IT teams regularly updated on ticket progress Identify recurring issues and contribute to permanent solutions Create and maintain technical documentation and knowledge base articles Deliver excellent customer service and a positive support experience at all times Manage your own ticket queue, triage effectively, and escalate where necessary Liaise with third-party vendors and partners to resolve complex issues Support, mentor, train, and develop the 1st Line Service Desk Analysts Stay up to date with the latest technologies and cyber security developments, and share knowledge with the team Achieve relevant Microsoft and technical certifications What We're Looking For Excellent customer service, telephone, and client-facing skills Minimum 2 years' experience providing IT support across multiple technologies (MSP experience is highly desirable) Proven experience attending client sites and delivering face-to-face support Strong troubleshooting and support experience in the following technologies: Windows Server (on-premise and Azure) Active Directory (on-premise and Azure), Group Policy, Office 365, and SharePoint Microsoft Exchange Virtualisation technologies (Windows Virtual Desktop, Hyper-V, Virtual Machine Manager, vSphere) Backup and Disaster Recovery solutions Cyber-security tools and concepts (EDR, MFA, AV, incident response) Networking (TCP/IP, DNS, DHCP, LAN, WAN, Wireless, Switches, Routers) Windows OS, macOS, and Microsoft Office Mobile device configuration and support Ability to configure, administer, and support both Windows and macOS devices Solid understanding of the cyber threat landscape and security best practices Proactive mindset with the ability to anticipate and prevent issues Excellent verbal and written communication skills - able to explain complex technical matters clearly to users of all levels A genuine passion for learning new technologies, demonstrated through certifications or personal projects Strong team player who is also highly self-motivated Calm and professional approach when dealing with difficult or demanding situations Full UK driving licence What We Offer Hybrid working (3 days onsite, 2 days remote) Varied and interesting workload across multiple client environments Opportunities to develop your technical skills and gain certifications A supportive, collaborative team that values excellence in service delivery If you're a confident, customer-focused 2nd Line Engineer who enjoys both technical challenges and mentoring others, we'd love to hear from you.
Jul 14, 2026
Full time
Service Desk Engineer (2nd Line) London (North London) Hybrid (3 days onsite, 2 days remote) Occasional client travel Are you an experienced IT support professional ready to take the next step in your career? Do you enjoy solving complex technical issues while delivering outstanding customer service, both remotely and face-to-face? We're looking for a skilled Service Desk Engineer (2nd Line) to join our dynamic Service Delivery Team. About the Role As a 2nd Line Service Desk Engineer, you will be at the forefront of delivering high-quality technical support to our clients. You'll handle escalated incidents, proactive monitoring alerts, and on-site visits, while helping to mentor and develop the 1st Line team. Key Responsibilities Respond promptly to technical support requests via phone, email, and ticketing system Diagnose and resolve 2nd line and escalated tickets, as well as NOC monitoring alerts, within agreed resolution times Provide face-to-face technical support through pre-scheduled client site visits Accurately classify, prioritise, and document tickets with detailed notes throughout their lifecycle Keep clients and their IT teams regularly updated on ticket progress Identify recurring issues and contribute to permanent solutions Create and maintain technical documentation and knowledge base articles Deliver excellent customer service and a positive support experience at all times Manage your own ticket queue, triage effectively, and escalate where necessary Liaise with third-party vendors and partners to resolve complex issues Support, mentor, train, and develop the 1st Line Service Desk Analysts Stay up to date with the latest technologies and cyber security developments, and share knowledge with the team Achieve relevant Microsoft and technical certifications What We're Looking For Excellent customer service, telephone, and client-facing skills Minimum 2 years' experience providing IT support across multiple technologies (MSP experience is highly desirable) Proven experience attending client sites and delivering face-to-face support Strong troubleshooting and support experience in the following technologies: Windows Server (on-premise and Azure) Active Directory (on-premise and Azure), Group Policy, Office 365, and SharePoint Microsoft Exchange Virtualisation technologies (Windows Virtual Desktop, Hyper-V, Virtual Machine Manager, vSphere) Backup and Disaster Recovery solutions Cyber-security tools and concepts (EDR, MFA, AV, incident response) Networking (TCP/IP, DNS, DHCP, LAN, WAN, Wireless, Switches, Routers) Windows OS, macOS, and Microsoft Office Mobile device configuration and support Ability to configure, administer, and support both Windows and macOS devices Solid understanding of the cyber threat landscape and security best practices Proactive mindset with the ability to anticipate and prevent issues Excellent verbal and written communication skills - able to explain complex technical matters clearly to users of all levels A genuine passion for learning new technologies, demonstrated through certifications or personal projects Strong team player who is also highly self-motivated Calm and professional approach when dealing with difficult or demanding situations Full UK driving licence What We Offer Hybrid working (3 days onsite, 2 days remote) Varied and interesting workload across multiple client environments Opportunities to develop your technical skills and gain certifications A supportive, collaborative team that values excellence in service delivery If you're a confident, customer-focused 2nd Line Engineer who enjoys both technical challenges and mentoring others, we'd love to hear from you.
