Sales Support Team Leader Location: Office-Based- Doncaster Hours: Monday to Friday, 8:00am - 4:30pm Salary: £40,000 - £42,000 + Bonus SchemeOur client is a leading supplier of construction consumables and equipment, serving major contractors and national housebuilders across the UK. With a catalogue of over 30,000 products, they support some of the country's largest construction businesses They are looking for a commercially astute and customer-focused Sales Support Team Leader to join their growing team based in Doncaster. This is an inbound role where you'll manage customer enquiries, prepare quotations, and provide advice and support to customers across a wide range of construction products. You'll work closely with the external sales team, suppliers, and customers to ensure every enquiry is handled efficiently and professionally. Most importantly, they are looking for someone who genuinely cares about delivering an outstanding customer experience, ensuring the customer feels supported, valued, and confident they have the right solution. What You'll Be Doing Managing a busy inbox of inbound customer enquiries Preparing quotations and processing customer requests Building trusted advisor relationships with customers Understanding customer requirements and recommending suitable products and solutions Handling technical product enquiries and developing product knowledge Liaising with suppliers to source products and secure the best commercial outcomes Resolving customer issues quickly and effectively Supporting customers from initial enquiry through to order completion Monitoring opportunities and helping maximise quote conversion rates Working closely with colleagues across sales, operations, and purchasing Understand when flexibility is needed to win business, protect relationships, or maximise profitability. Requirements Strong customer service background Commercially minded with excellent decision-making skills Confident managing multiple enquiries and priorities Excellent communication skills Able to build credibility and trust with customers quickly Technical Curiosity- You don't need to be a construction expert already, but you do need a genuine desire to learn. Construction industry experience, trade experience, or strong DIY knowledge would be beneficial but is not essential Benefits £40,000 - £42,000 salary Bonus scheme Clear progression opportunities Stable, growing business with ambitious plans Supportive team environment Opportunity to make a real impact within the business If you're passionate about customer service, enjoy solving problems, have strong commercial awareness, and want to build a long-term career with a growing business, we'd love to hear from you. You'll join an established Sales Support team alongside two existing team members. While previous team leadership experience is not essential, this role offers significant development opportunities. For the right person, there is genuine potential to grow into a management position within 12 months and become a key support to the Sales Director, helping to analyse opportunities, conversion rates, and team performance.
Jun 12, 2026
Full time
Sales Support Team Leader Location: Office-Based- Doncaster Hours: Monday to Friday, 8:00am - 4:30pm Salary: £40,000 - £42,000 + Bonus SchemeOur client is a leading supplier of construction consumables and equipment, serving major contractors and national housebuilders across the UK. With a catalogue of over 30,000 products, they support some of the country's largest construction businesses They are looking for a commercially astute and customer-focused Sales Support Team Leader to join their growing team based in Doncaster. This is an inbound role where you'll manage customer enquiries, prepare quotations, and provide advice and support to customers across a wide range of construction products. You'll work closely with the external sales team, suppliers, and customers to ensure every enquiry is handled efficiently and professionally. Most importantly, they are looking for someone who genuinely cares about delivering an outstanding customer experience, ensuring the customer feels supported, valued, and confident they have the right solution. What You'll Be Doing Managing a busy inbox of inbound customer enquiries Preparing quotations and processing customer requests Building trusted advisor relationships with customers Understanding customer requirements and recommending suitable products and solutions Handling technical product enquiries and developing product knowledge Liaising with suppliers to source products and secure the best commercial outcomes Resolving customer issues quickly and effectively Supporting customers from initial enquiry through to order completion Monitoring opportunities and helping maximise quote conversion rates Working closely with colleagues across sales, operations, and purchasing Understand when flexibility is needed to win business, protect relationships, or maximise profitability. Requirements Strong customer service background Commercially minded with excellent decision-making skills Confident managing multiple enquiries and priorities Excellent communication skills Able to build credibility and trust with customers quickly Technical Curiosity- You don't need to be a construction expert already, but you do need a genuine desire to learn. Construction industry experience, trade experience, or strong DIY knowledge would be beneficial but is not essential Benefits £40,000 - £42,000 salary Bonus scheme Clear progression opportunities Stable, growing business with ambitious plans Supportive team environment Opportunity to make a real impact within the business If you're passionate about customer service, enjoy solving problems, have strong commercial awareness, and want to build a long-term career with a growing business, we'd love to hear from you. You'll join an established Sales Support team alongside two existing team members. While previous team leadership experience is not essential, this role offers significant development opportunities. For the right person, there is genuine potential to grow into a management position within 12 months and become a key support to the Sales Director, helping to analyse opportunities, conversion rates, and team performance.
Customer Service Manager Salary: £40,000 - £50,000 per annum plus monthly bonusLocation: LeedsDepartment: Customer ServiceReporting To: Internal Sales Manager An Excellent Opportunity to Lead a Growing Customer Operations Team Our client is seeking an experienced and motivated Customer Service Manager to lead a well-established customer operations function and play a key role in driving service excellence across the business. Managing a team of eight employees across the UK and an outsourced operation, this is an exciting opportunity for a customer-focused leader to take ownership of a critical function within a growing organisation. You'll be responsible for ensuring the smooth day-to-day running of the department, developing team performance and implementing improvements that enhance both customer experience and operational efficiency. Working closely with Sales, Purchasing and Warehouse teams, you will help ensure customers receive a consistently high level of service whilst supporting the efficient processing of orders, quotations and enquiries. The Role This is a hands-on management position with responsibility for leading, coaching and developing both in-house and outsourced teams. You'll provide clear direction, manage performance, monitor service levels and drive continuous improvement across customer service and order processing activities. The successful candidate will be comfortable operating in a fast-paced environment, balancing people management with operational oversight and process improvement. You will act as a key link between departments, helping to improve communication, resolve challenges and ensure a seamless customer journey. Key Responsibilities Lead, coach and develop a team of eight customer service and order processing professionals. Ensure customer enquiries, quotations, orders and amendments are handled accurately and within agreed service levels. Drive high standards of customer service, customer satisfaction and team performance. Manage workloads and resources to ensure efficient day-to-day operations. Monitor and improve key performance indicators, including response times, service levels, order accuracy and customer satisfaction. Act as the escalation point for complex customer and operational issues. Work collaboratively with internal departments to improve communication, service delivery and efficiency. Identify and implement process improvements to reduce errors and enhance the customer experience. Conduct regular one-to-one meetings, performance reviews and coaching sessions. Support recruitment, onboarding, training and continuous improvement initiatives. Requirements To be successful in this role, you will have: Previous experience managing customer service, customer support or operational teams. Strong leadership and people management skills. Experience managing remote or outsourced teams would be advantageous. Excellent communication, organisational and stakeholder management skills. The ability to manage multiple priorities within a fast-paced environment. Strong problem-solving and decision-making capabilities. A customer-focused approach with a proactive mindset. Experience implementing process improvements and driving team performance. Good working knowledge of CRM and order processing systems. A hands-on management style with the ability to lead by example. What Success Looks Like Success in this role will be demonstrated through: A well-managed, organised and efficient operation. Improved communication and collaboration across departments. Faster response times and increased customer satisfaction. Reduced processing errors and operational issues. A motivated, engaged and accountable team. Consistent achievement of service level targets and departmental KPIs. Improved operational efficiency and workflow management. Benefits Competitive salary of £40,000 - £50,000 per annum plus monthly bonus Birthday off each year Free weekly team lunches A fun, friendly and supportive working environment The opportunity to make a genuine impact within a growing business Autonomy to drive improvements and influence the customer experience Ongoing opportunities for personal and professional development If you are an experienced customer service leader looking for your next challenge, we would be delighted to hear from you. Apply today to find out more about this exciting opportunity. IND25
Jun 10, 2026
Full time
Customer Service Manager Salary: £40,000 - £50,000 per annum plus monthly bonusLocation: LeedsDepartment: Customer ServiceReporting To: Internal Sales Manager An Excellent Opportunity to Lead a Growing Customer Operations Team Our client is seeking an experienced and motivated Customer Service Manager to lead a well-established customer operations function and play a key role in driving service excellence across the business. Managing a team of eight employees across the UK and an outsourced operation, this is an exciting opportunity for a customer-focused leader to take ownership of a critical function within a growing organisation. You'll be responsible for ensuring the smooth day-to-day running of the department, developing team performance and implementing improvements that enhance both customer experience and operational efficiency. Working closely with Sales, Purchasing and Warehouse teams, you will help ensure customers receive a consistently high level of service whilst supporting the efficient processing of orders, quotations and enquiries. The Role This is a hands-on management position with responsibility for leading, coaching and developing both in-house and outsourced teams. You'll provide clear direction, manage performance, monitor service levels and drive continuous improvement across customer service and order processing activities. The successful candidate will be comfortable operating in a fast-paced environment, balancing people management with operational oversight and process improvement. You will act as a key link between departments, helping to improve communication, resolve challenges and ensure a seamless customer journey. Key Responsibilities Lead, coach and develop a team of eight customer service and order processing professionals. Ensure customer enquiries, quotations, orders and amendments are handled accurately and within agreed service levels. Drive high standards of customer service, customer satisfaction and team performance. Manage workloads and resources to ensure efficient day-to-day operations. Monitor and improve key performance indicators, including response times, service levels, order accuracy and customer satisfaction. Act as the escalation point for complex customer and operational issues. Work collaboratively with internal departments to improve communication, service delivery and efficiency. Identify and implement process improvements to reduce errors and enhance the customer experience. Conduct regular one-to-one meetings, performance reviews and coaching sessions. Support recruitment, onboarding, training and continuous improvement initiatives. Requirements To be successful in this role, you will have: Previous experience managing customer service, customer support or operational teams. Strong leadership and people management skills. Experience managing remote or outsourced teams would be advantageous. Excellent communication, organisational and stakeholder management skills. The ability to manage multiple priorities within a fast-paced environment. Strong problem-solving and decision-making capabilities. A customer-focused approach with a proactive mindset. Experience implementing process improvements and driving team performance. Good working knowledge of CRM and order processing systems. A hands-on management style with the ability to lead by example. What Success Looks Like Success in this role will be demonstrated through: A well-managed, organised and efficient operation. Improved communication and collaboration across departments. Faster response times and increased customer satisfaction. Reduced processing errors and operational issues. A motivated, engaged and accountable team. Consistent achievement of service level targets and departmental KPIs. Improved operational efficiency and workflow management. Benefits Competitive salary of £40,000 - £50,000 per annum plus monthly bonus Birthday off each year Free weekly team lunches A fun, friendly and supportive working environment The opportunity to make a genuine impact within a growing business Autonomy to drive improvements and influence the customer experience Ongoing opportunities for personal and professional development If you are an experienced customer service leader looking for your next challenge, we would be delighted to hear from you. Apply today to find out more about this exciting opportunity. IND25
Salary: £30,000 - £35,000 per annum (negotiable depending on experience) Hours: Monday to Friday, 7.30am - 4.30pm (30-minute unpaid lunch break). Office-based Benefits: On-site parking, Excellent public transport links, Lunch provisions available on site (basic breakfast and lunch items), Recognition and reward initiatives, Supportive, close-knit and friendly office environment An exciting opportunity has arisen for an Internal Sales Support Executive to join a growing and well-established business operating within a essential services environment. This is a newly created role , introduced as part of a wider investment into people and process, designed to support a busy sales function and improve customer experience. This position would suit someone who enjoys variety, takes pride in organisation, and thrives in a fast-paced, team-oriented office environment. The Role Working closely with the internal and external sales teams, you will play a pivotal role in ensuring customers receive a seamless, professional and responsive service. You will act as a key point of contact for incoming enquiries, provide essential administrative and sales support, and help free up the sales team to focus on proactive, revenue-generating activity. Key Responsibilities Managing inbound sales enquiries via phone and email Providing day-to-day support to the sales team, including answering calls and managing the shared sales inbox Preparing, issuing and following up quotations and sales orders Responding to customer queries regarding ongoing work and job updates Acting as a central point of contact for engineers and service-related enquiries Coordinating reactive or urgent work where required Maintaining accurate customer and sales data within the CRM system Organising practical logistics such as parking arrangements for field-based staff Delivering general administrative support to keep office operations running smoothly Collaborating with internal teams to ensure a high standard of customer service About You You'll be confident on the phone, highly organised, and comfortable juggling multiple priorities. You enjoy being part of a team, but are equally capable of working independently and taking ownership of tasks. Key skills and attributes include: A confident and professional telephone manner Strong organisational skills with excellent attention to detail Customer-focused mindset with a problem-solving approach Ability to prioritise workload in a fast-moving environment Good working knowledge of Microsoft Word, Excel and Outlook Experience using CRM systems (or the ability to learn quickly) A positive, adaptable and proactive attitude Why Apply? This is a fantastic opportunity to step into a business that genuinely values its people, promotes teamwork, and offers long-term stability alongside continued growth. You'll join a supportive, family-oriented culture where contribution is recognised and development is encouraged. If you're looking for a role where you can make a real impact, be trusted with responsibility, and grow within a friendly and professional team, this could be the next move for you IND25
Jun 10, 2026
Full time
Salary: £30,000 - £35,000 per annum (negotiable depending on experience) Hours: Monday to Friday, 7.30am - 4.30pm (30-minute unpaid lunch break). Office-based Benefits: On-site parking, Excellent public transport links, Lunch provisions available on site (basic breakfast and lunch items), Recognition and reward initiatives, Supportive, close-knit and friendly office environment An exciting opportunity has arisen for an Internal Sales Support Executive to join a growing and well-established business operating within a essential services environment. This is a newly created role , introduced as part of a wider investment into people and process, designed to support a busy sales function and improve customer experience. This position would suit someone who enjoys variety, takes pride in organisation, and thrives in a fast-paced, team-oriented office environment. The Role Working closely with the internal and external sales teams, you will play a pivotal role in ensuring customers receive a seamless, professional and responsive service. You will act as a key point of contact for incoming enquiries, provide essential administrative and sales support, and help free up the sales team to focus on proactive, revenue-generating activity. Key Responsibilities Managing inbound sales enquiries via phone and email Providing day-to-day support to the sales team, including answering calls and managing the shared sales inbox Preparing, issuing and following up quotations and sales orders Responding to customer queries regarding ongoing work and job updates Acting as a central point of contact for engineers and service-related enquiries Coordinating reactive or urgent work where required Maintaining accurate customer and sales data within the CRM system Organising practical logistics such as parking arrangements for field-based staff Delivering general administrative support to keep office operations running smoothly Collaborating with internal teams to ensure a high standard of customer service About You You'll be confident on the phone, highly organised, and comfortable juggling multiple priorities. You enjoy being part of a team, but are equally capable of working independently and taking ownership of tasks. Key skills and attributes include: A confident and professional telephone manner Strong organisational skills with excellent attention to detail Customer-focused mindset with a problem-solving approach Ability to prioritise workload in a fast-moving environment Good working knowledge of Microsoft Word, Excel and Outlook Experience using CRM systems (or the ability to learn quickly) A positive, adaptable and proactive attitude Why Apply? This is a fantastic opportunity to step into a business that genuinely values its people, promotes teamwork, and offers long-term stability alongside continued growth. You'll join a supportive, family-oriented culture where contribution is recognised and development is encouraged. If you're looking for a role where you can make a real impact, be trusted with responsibility, and grow within a friendly and professional team, this could be the next move for you IND25
Project Manager - Interior Fit Outs Location: East Midlands & West Midlands Salary: £60,000 - £65,000 Car/Car Allowance Benefits Contract: Permanent Office & Site Based Hybrid Available Are you a driven Project Manager with a passion for delivering outstanding interior fit out projects ? Do you want to work with a supportive, friendly team where your skills are valued, your growth is supported, and your impact is clear? We're looking for a Project Manager to join our thriving business and oversee a variety of exciting fit-out projects across the Midlands. This is more than just a job - it's a chance to build lasting spaces, strong relationships, and a career you can be proud of. The Role As Project Manager, you'll take charge of multiple interior fit-out projects, managing them from sales order to completion. You'll: Lead projects on-site and in the office, with hybrid flexibility if required. Oversee budgets, schedules, and project delivery. Manage planning and building regulation applications. Work closely with our Pre-Construction Manager to procure and negotiate with sub-contractors/vendors, maximising GP%. Ensure health & safety compliance, liaising with H&S partners and CDM management. Maintain open and timely communication with the Operations Director. Deliver exceptional results that keep our customers satisfied, every time. What We Value We're proud of our culture and the people who make it thrive. To succeed here, you'll be: Reliable & dependable - you do what you say you'll do. Punctual & self-managed - trusted to deliver without being micromanaged. Positive & proactive - you look for solutions, not problems. Caring & considerate - you respect colleagues, clients, and partners. Committed to excellence - producing your best work every time. A strong communicator - able to engage at all levels. Focused on outcomes - ensuring projects are delivered successfully and to satisfaction. Requirements What You'll Bring Professional Project Management certification (Prince2, APM, PMP or equivalent). 3+ years' experience in office fit-outs or a related field. Strong knowledge of building regulations and CDM Regulations. Experience with project management applications and budget management. A full UK driving licence. Desirable extras: IPAF, PASMA, NEBOSH, IOSH . Benefits Competitive salary: £60,000 - £65,000 (DOE). Car or car allowance - your choice. Working hours can be flexible A supportive, friendly team culture where people genuinely thrive. Ongoing support and career development opportunities. IND25
Sep 23, 2025
Full time
Project Manager - Interior Fit Outs Location: East Midlands & West Midlands Salary: £60,000 - £65,000 Car/Car Allowance Benefits Contract: Permanent Office & Site Based Hybrid Available Are you a driven Project Manager with a passion for delivering outstanding interior fit out projects ? Do you want to work with a supportive, friendly team where your skills are valued, your growth is supported, and your impact is clear? We're looking for a Project Manager to join our thriving business and oversee a variety of exciting fit-out projects across the Midlands. This is more than just a job - it's a chance to build lasting spaces, strong relationships, and a career you can be proud of. The Role As Project Manager, you'll take charge of multiple interior fit-out projects, managing them from sales order to completion. You'll: Lead projects on-site and in the office, with hybrid flexibility if required. Oversee budgets, schedules, and project delivery. Manage planning and building regulation applications. Work closely with our Pre-Construction Manager to procure and negotiate with sub-contractors/vendors, maximising GP%. Ensure health & safety compliance, liaising with H&S partners and CDM management. Maintain open and timely communication with the Operations Director. Deliver exceptional results that keep our customers satisfied, every time. What We Value We're proud of our culture and the people who make it thrive. To succeed here, you'll be: Reliable & dependable - you do what you say you'll do. Punctual & self-managed - trusted to deliver without being micromanaged. Positive & proactive - you look for solutions, not problems. Caring & considerate - you respect colleagues, clients, and partners. Committed to excellence - producing your best work every time. A strong communicator - able to engage at all levels. Focused on outcomes - ensuring projects are delivered successfully and to satisfaction. Requirements What You'll Bring Professional Project Management certification (Prince2, APM, PMP or equivalent). 3+ years' experience in office fit-outs or a related field. Strong knowledge of building regulations and CDM Regulations. Experience with project management applications and budget management. A full UK driving licence. Desirable extras: IPAF, PASMA, NEBOSH, IOSH . Benefits Competitive salary: £60,000 - £65,000 (DOE). Car or car allowance - your choice. Working hours can be flexible A supportive, friendly team culture where people genuinely thrive. Ongoing support and career development opportunities. IND25
Location: Central LondonSalary: £65,000 - £80,000 per annum (depending on experience)Contract Type: Full-time, Permanent About the Client Our client is a leading specialist in the design, manufacture, and installation of premium washroom solutions. Recognised as the UK's first carbon-neutral washroom supplier, they deliver innovative, sustainable, and high-quality results for some of the country's most prestigious commercial and residential projects. Their company ethos - "Experience: Design, Develop, Deliver" - reflects an end-to-end commitment to excellence. Joining this company means becoming part of a highly skilled and supportive team where contributions truly matter. The Opportunity Our client is seeking a confident, polished, and experienced Project Manager to lead complex washroom fit-out projects from handover through to final delivery. This client-facing role requires professionalism, attention to detail, and the ability to manage the entire project lifecycle, including on-site installation. The ideal candidate will have a background in sub-contracting project management, preferably within construction or high-end fit-out sectors, with strong experience managing commercial packages as part of larger main contractor developments. Key Responsibilities Take full ownership of assigned projects from pre-construction handover to completion. Act as the main point of contact for the Main Contractor, ensuring clear, proactive communication. Lead the internal project team (Design Manager, CAD Technicians, Document Control). Manage all phases: programme scheduling, cost control, installation, and final handover. Ensure on-site activities comply with health & safety standards and quality expectations. Monitor project budgets and margin, issuing variations, valuations, and final accounts. Resolve site issues swiftly while maintaining productivity, client satisfaction, and programme. Requirements Candidate Profile Proven experience delivering projects as a Sub-Contractor Project Manager. Background in construction, fit-out, joinery, or bespoke manufacturing. Strong interpersonal skills with a polished, professional, and client-facing presence. Commercially astute with excellent cost management and reporting capabilities. Technically competent - able to interpret drawings, scope documents, and site requirements. Organised and calm under pressure, with strong leadership in multi-disciplinary settings. Benefits Competitive salary: £65,000 - £80,000 depending on experience Profit share bonus scheme based on company and individual performance 30 days annual leave, including bank holidays and Christmas shutdown Birthday day off Travel card for client site visits Free daily lunch provided at the London office Carbon-neutral employer committed to sustainability and continuous improvement Supportive, collaborative, and experienced leadership team Career development opportunities within a growing, innovation-led business
Sep 22, 2025
Full time
Location: Central LondonSalary: £65,000 - £80,000 per annum (depending on experience)Contract Type: Full-time, Permanent About the Client Our client is a leading specialist in the design, manufacture, and installation of premium washroom solutions. Recognised as the UK's first carbon-neutral washroom supplier, they deliver innovative, sustainable, and high-quality results for some of the country's most prestigious commercial and residential projects. Their company ethos - "Experience: Design, Develop, Deliver" - reflects an end-to-end commitment to excellence. Joining this company means becoming part of a highly skilled and supportive team where contributions truly matter. The Opportunity Our client is seeking a confident, polished, and experienced Project Manager to lead complex washroom fit-out projects from handover through to final delivery. This client-facing role requires professionalism, attention to detail, and the ability to manage the entire project lifecycle, including on-site installation. The ideal candidate will have a background in sub-contracting project management, preferably within construction or high-end fit-out sectors, with strong experience managing commercial packages as part of larger main contractor developments. Key Responsibilities Take full ownership of assigned projects from pre-construction handover to completion. Act as the main point of contact for the Main Contractor, ensuring clear, proactive communication. Lead the internal project team (Design Manager, CAD Technicians, Document Control). Manage all phases: programme scheduling, cost control, installation, and final handover. Ensure on-site activities comply with health & safety standards and quality expectations. Monitor project budgets and margin, issuing variations, valuations, and final accounts. Resolve site issues swiftly while maintaining productivity, client satisfaction, and programme. Requirements Candidate Profile Proven experience delivering projects as a Sub-Contractor Project Manager. Background in construction, fit-out, joinery, or bespoke manufacturing. Strong interpersonal skills with a polished, professional, and client-facing presence. Commercially astute with excellent cost management and reporting capabilities. Technically competent - able to interpret drawings, scope documents, and site requirements. Organised and calm under pressure, with strong leadership in multi-disciplinary settings. Benefits Competitive salary: £65,000 - £80,000 depending on experience Profit share bonus scheme based on company and individual performance 30 days annual leave, including bank holidays and Christmas shutdown Birthday day off Travel card for client site visits Free daily lunch provided at the London office Carbon-neutral employer committed to sustainability and continuous improvement Supportive, collaborative, and experienced leadership team Career development opportunities within a growing, innovation-led business
Project Manager Leicester & South £50,000-£60,000 + 15% bonus Do you thrive on juggling multiple projects, keeping clients happy, and solving problems before they become issues? If you're hungry to grow, humble enough to roll up your sleeves, and smart in how you get things done - we'd love to hear from you. What you'll do Be the bridge between clients, internal teams, and subcontractors - keeping everyone aligned. Own client relationships : ensuring updates are clear, expectations are managed, and customers stay happy. Coordinate moving parts : from schedulers and technical drawings to install teams and materials. Solve problems fast : whether that's a missing delivery, an on-site issue, or a scheduling clash. Get on site 1-2 days a week overseeing progress, troubleshooting, and building trust with clients and be based in the Leicester office. Ensure a professional customer focused project delivery each time to our clients. Who we're looking for This isn't a typical main contractor PM role. Instead, you'll thrive if you: Come from an operations or subcontractor background , where juggling multiple projects is second nature. Have experience in working at height or construction services (a bonus, not essential). Are commercially aware , highly organised, and thrive under pressure. Embody our values: Passionate, Smart, Humble. Why join us? You won't just be "another cog" in the wheel. As part of a small but growing PM team, you'll play a pivotal role in shaping how we deliver projects - and have the chance to make a genuine impact. Our projects may not hit the £multi-millions, but they're complex, fast-moving, and highly rewarding. We're specialists in installing working-at-height equipment on high-rise buildings , with project values typically between £50k-£100k . You'll be managing 30-50 projects at a time , keeping everything on track from start to finish. The team you'll join You'll be reporting into our Contracts Manager, working closely with: Schedulers (keeping projects moving) Technical specialists (checking drawings & fixings) Install teams & subcontractors Dedicated admin support Autonomy to manage your projects your way. Requirements CSCS Card - essential SMSTS - essential Working at Height Awareness - baseline training for anyone attending sites with high-level access. - Ideal PASMA (Prefabricated Access Suppliers' and Manufacturers' Association) - for safe use of mobile access towers (scaffold towers). - Ideal Benefits What's on offer Competitive salary: £50k-£60k + 15% bonus . Pension Scheme 20 days holiday plus 8 bank. Autonomy to manage your projects your way. A supportive team environment (no micromanaging). The chance to grow with a business that values its PMs. Our team is evolving - and we're looking for someone who can bring fresh energy, collaboration, and a positive, problem-solving mindset. IND25
Sep 22, 2025
Full time
Project Manager Leicester & South £50,000-£60,000 + 15% bonus Do you thrive on juggling multiple projects, keeping clients happy, and solving problems before they become issues? If you're hungry to grow, humble enough to roll up your sleeves, and smart in how you get things done - we'd love to hear from you. What you'll do Be the bridge between clients, internal teams, and subcontractors - keeping everyone aligned. Own client relationships : ensuring updates are clear, expectations are managed, and customers stay happy. Coordinate moving parts : from schedulers and technical drawings to install teams and materials. Solve problems fast : whether that's a missing delivery, an on-site issue, or a scheduling clash. Get on site 1-2 days a week overseeing progress, troubleshooting, and building trust with clients and be based in the Leicester office. Ensure a professional customer focused project delivery each time to our clients. Who we're looking for This isn't a typical main contractor PM role. Instead, you'll thrive if you: Come from an operations or subcontractor background , where juggling multiple projects is second nature. Have experience in working at height or construction services (a bonus, not essential). Are commercially aware , highly organised, and thrive under pressure. Embody our values: Passionate, Smart, Humble. Why join us? You won't just be "another cog" in the wheel. As part of a small but growing PM team, you'll play a pivotal role in shaping how we deliver projects - and have the chance to make a genuine impact. Our projects may not hit the £multi-millions, but they're complex, fast-moving, and highly rewarding. We're specialists in installing working-at-height equipment on high-rise buildings , with project values typically between £50k-£100k . You'll be managing 30-50 projects at a time , keeping everything on track from start to finish. The team you'll join You'll be reporting into our Contracts Manager, working closely with: Schedulers (keeping projects moving) Technical specialists (checking drawings & fixings) Install teams & subcontractors Dedicated admin support Autonomy to manage your projects your way. Requirements CSCS Card - essential SMSTS - essential Working at Height Awareness - baseline training for anyone attending sites with high-level access. - Ideal PASMA (Prefabricated Access Suppliers' and Manufacturers' Association) - for safe use of mobile access towers (scaffold towers). - Ideal Benefits What's on offer Competitive salary: £50k-£60k + 15% bonus . Pension Scheme 20 days holiday plus 8 bank. Autonomy to manage your projects your way. A supportive team environment (no micromanaging). The chance to grow with a business that values its PMs. Our team is evolving - and we're looking for someone who can bring fresh energy, collaboration, and a positive, problem-solving mindset. IND25
Location: West Sussex Salary: £45,000 - £60,000 per annum (DOE) Hours: Monday - Friday, 7:30am - 4:30pm Benefits: Company Bonus scheme, Team-focused culture, professional growth opportunities. The Role Are you a proactive and technically adept professional ready to make an impact in a growing organisation? Our client is seeking a Project Manager to oversee the delivery of premium, bespoke projects while providing technical expertise and exceptional customer service. This role is central to managing complex projects, collaborating with clients and internal teams, and ensuring products meet the highest quality standards. The position offers the opportunity to be at the forefront of innovative projects in prime locations across London, including high-end residential homes, luxury hotels, and more. Key Responsibilities Manage technical assistance and consultation services, ensuring seamless customer support. Liaise with customers post-sale to refine project details and ensure clarity. Place production orders and coordinate with factories for bespoke solutions. Investigate quality and installation issues, providing timely resolutions. Deliver product training to clients and internal staff, both on-site and in-house. Develop technical guides and resources for installation and product use. Foster relationships with architects, contractors, and designers to ensure project success. Maintain accurate project documentation and data within the CRM system. Requirements What We're Looking For Strong understanding of construction practices / joinery or similar is highly desirable. Strong Project Management skills, who is Technically minded. Experience with AutoCAD LT or similar software, and an ability to create precise 2D technical drawings is desirable. Excellent communication skills, with the ability to liaise confidently with diverse stakeholders. A solutions-driven mindset with a passion for delivering exceptional service. Highly organised, self-motivated, and capable of thriving in a collaborative team environment. About You Whether you're transitioning from architecture, construction, or a related technical field, this role is ideal for someone who is enthusiastic, detail-oriented, and eager to grow within a dynamic environment. Join a company where your voice matters, your ideas are valued, and your expertise will directly influence the success of bespoke projects that set industry standards.
Sep 22, 2025
Full time
Location: West Sussex Salary: £45,000 - £60,000 per annum (DOE) Hours: Monday - Friday, 7:30am - 4:30pm Benefits: Company Bonus scheme, Team-focused culture, professional growth opportunities. The Role Are you a proactive and technically adept professional ready to make an impact in a growing organisation? Our client is seeking a Project Manager to oversee the delivery of premium, bespoke projects while providing technical expertise and exceptional customer service. This role is central to managing complex projects, collaborating with clients and internal teams, and ensuring products meet the highest quality standards. The position offers the opportunity to be at the forefront of innovative projects in prime locations across London, including high-end residential homes, luxury hotels, and more. Key Responsibilities Manage technical assistance and consultation services, ensuring seamless customer support. Liaise with customers post-sale to refine project details and ensure clarity. Place production orders and coordinate with factories for bespoke solutions. Investigate quality and installation issues, providing timely resolutions. Deliver product training to clients and internal staff, both on-site and in-house. Develop technical guides and resources for installation and product use. Foster relationships with architects, contractors, and designers to ensure project success. Maintain accurate project documentation and data within the CRM system. Requirements What We're Looking For Strong understanding of construction practices / joinery or similar is highly desirable. Strong Project Management skills, who is Technically minded. Experience with AutoCAD LT or similar software, and an ability to create precise 2D technical drawings is desirable. Excellent communication skills, with the ability to liaise confidently with diverse stakeholders. A solutions-driven mindset with a passion for delivering exceptional service. Highly organised, self-motivated, and capable of thriving in a collaborative team environment. About You Whether you're transitioning from architecture, construction, or a related technical field, this role is ideal for someone who is enthusiastic, detail-oriented, and eager to grow within a dynamic environment. Join a company where your voice matters, your ideas are valued, and your expertise will directly influence the success of bespoke projects that set industry standards.
Salary: £50,000 - £60,000 (negotiable DOE) Bonus Hours: Monday to Friday, 40 hours per week (flexible start/finish times) Location: Derby (office based with some site travel) Benefits: You'll enjoy a company bonus scheme, 24 days' holiday plus bank holidays, a company pension, on-site parking, annual pay rises, employee recognition and reward schemes, regular company events with monthly team meals, a Monday morning company breakfast, and access to financial, mortgage and budgeting advice. Lead a high-performing service team in a respected, growing business, where quality, customer care and people come first. We're seeking an experienced and commercially-minded Service Manager to take charge of a well-established service department, covering Sales, Operations and Engineering. You'll have the autonomy to shape processes, develop your team, and deliver exceptional service standards all while driving efficiency, profitability, and client satisfaction. This is a hands-on leadership role where you'll work closely with your team, understand their day-to-day challenges, and guide them through change and growth with confidence. You'll combine people management with commercial oversight, ensuring both the team and the business continue to thrive. Key responsibilities include: Leading, developing and motivating a multi-disciplinary service team. Overseeing recruitment, training, performance management and HR processes. Driving continuous improvement in client retention, service delivery, and operational efficiency. Managing workflows, SLAs, risk management and departmental budgets. Implementing process improvements to enhance quality and customer experience. Reporting on departmental performance and contributing to strategic growth plans. Requirements Proven leadership experience in service management, operations, or a similar role. Strong commercial acumen with experience in budget management and profitability improvement. Excellent people management skills, able to inspire, mentor, and hold teams accountable. Experience leading change in a growing business. A customer-first mindset with a focus on quality and long-term relationships. Ideally, an understanding of HVAC or technical service environments (not essential for the right leader). You'll be joining a close-knit, professional team in a supportive and flexible working environment, where your impact will be seen and valued every day. If you're ready to lead from the front, shape a department, and deliver outstanding results, apply now.
Sep 22, 2025
Full time
Salary: £50,000 - £60,000 (negotiable DOE) Bonus Hours: Monday to Friday, 40 hours per week (flexible start/finish times) Location: Derby (office based with some site travel) Benefits: You'll enjoy a company bonus scheme, 24 days' holiday plus bank holidays, a company pension, on-site parking, annual pay rises, employee recognition and reward schemes, regular company events with monthly team meals, a Monday morning company breakfast, and access to financial, mortgage and budgeting advice. Lead a high-performing service team in a respected, growing business, where quality, customer care and people come first. We're seeking an experienced and commercially-minded Service Manager to take charge of a well-established service department, covering Sales, Operations and Engineering. You'll have the autonomy to shape processes, develop your team, and deliver exceptional service standards all while driving efficiency, profitability, and client satisfaction. This is a hands-on leadership role where you'll work closely with your team, understand their day-to-day challenges, and guide them through change and growth with confidence. You'll combine people management with commercial oversight, ensuring both the team and the business continue to thrive. Key responsibilities include: Leading, developing and motivating a multi-disciplinary service team. Overseeing recruitment, training, performance management and HR processes. Driving continuous improvement in client retention, service delivery, and operational efficiency. Managing workflows, SLAs, risk management and departmental budgets. Implementing process improvements to enhance quality and customer experience. Reporting on departmental performance and contributing to strategic growth plans. Requirements Proven leadership experience in service management, operations, or a similar role. Strong commercial acumen with experience in budget management and profitability improvement. Excellent people management skills, able to inspire, mentor, and hold teams accountable. Experience leading change in a growing business. A customer-first mindset with a focus on quality and long-term relationships. Ideally, an understanding of HVAC or technical service environments (not essential for the right leader). You'll be joining a close-knit, professional team in a supportive and flexible working environment, where your impact will be seen and valued every day. If you're ready to lead from the front, shape a department, and deliver outstanding results, apply now.
