Gravity Recruit

Cluster Manager - Wood Green Our client are a large national leisure brand with sites throughout the UK. Well established a trading well, they are now seeking to recruit an exceptional Venue Manager for their site in Wood Green. The Role Managing a large Leisure venue with a mixture of different propositions. Responsible for the delivery of exceptional customer service and maintaining high levels of standards, showcasing the venue in its best light at all times. Managing high levels of operational compliance in a heavily regulated sector. You will be managing a large team across various different propositions in a couple set up. The Person The ideal candidate will come from the Leisure/Hospitality sector, however strong retailers from high volume/fast paced environments are also invited to apply You must have experience in running your own site or have experience as a number 2 in a very large operation to be considered. Flexible working patterns in a venue that trades extended hours. Whilst the Manager will schedule their own working schedules, somebody with flexibility to cover unsociable shifts by exception is essential. Passionate about customer service, you will be a confident leader with the ability to manage in a sometimes challenging environment. The Package £33,631 Basic + Bonus & Package + Benefits By applying for this role, you are consenting for Gravity Recruit Limited to hold and process your data in compliance with the General Data Protection Regulations. Your details will be added to our candidate database and we may process certain information about you for our legitimate business interests in order to provide you with Recruitment Services. Full details can be found in our Data Protection & Privacy Policy at our website. If you wish to exercise your right to access, erase or restrict the holding or processing of your data please contact us through our website and we will respond to your query within 48 hours

Cluster Manager - Wrexham Our client are a large national leisure brand with sites throughout the UK. Well established a trading well, they are now seeking to recruit an exceptional Cluster Manager for their 2 sites in Wrexham. The Role Managing a large Leisure venue with a mixture of different propositions. Responsible for the delivery of exceptional customer service and maintaining high levels of standards, showcasing the venue in its best light at all times. Managing high levels of operational compliance in a heavily regulated sector. You will be managing a large team across various different propositions in a couple set up. The Person The ideal candidate will come from the Leisure/Hospitality sector, however strong retailers from high volume/fast paced environments are also invited to apply You must have experience in running your own site or have experience as a number 2 in a very large operation to be considered. Flexible working patterns in a venue that trades extended hours. Whilst the Manager will schedule their own working schedules, somebody with flexibility to cover unsociable shifts by exception is essential. Passionate about customer service, you will be a confident leader with the ability to manage in a sometimes challenging environment. The Package £33,860 Basic + Bonus & Package + Benefits By applying for this role, you are consenting for Gravity Recruit Limited to hold and process your data in compliance with the General Data Protection Regulations. Your details will be added to our candidate database and we may process certain information about you for our legitimate business interests in order to provide you with Recruitment Services. Full details can be found in our Data Protection & Privacy Policy at our website. If you wish to exercise your right to access, erase or restrict the holding or processing of your data please contact us through our website and we will respond to your query within 48 hours

Deputy Store Director - White City Our client is looking for a strong retailer to join their new store team in London, White City. As Deputy Store Director, youll act as the trusted number two in the store, working closely with the Store Director and the entire store team to drive overall business performance and ensure seamless day-to-day operations. In this key role, you'll: Support the Store Director in delivering on strategic goals across sales, service, and operational excellence Lead and develop high-performing teams, ensuring alignment with the brand values and service standards Collaborate with both the Customer Experience and Operations teams to create an engaging and efficient store environment Monitor performance metrics, identify opportunities for improvement, and implement initiatives that enhance the end-to-end customer journey Responsibilities Customer Experience: Spend 5080% of your time on the sales floor, actively leading and inspiring the team to deliver memorable and immersive client experiences. Role-model the attitude, setting the standard for exceptional service, professionalism, and positivity. Provide hands-on support in challenging client situations, ensuring issues are resolved quickly and client satisfaction is maintained. Deliver ongoing coaching and training, empowering team members to meet and exceed commercial and operational KPIs. Take ownership of floor leadership, ensuring consistent coverage, smooth operations, and an elevated service environment. Inspire and guide the team in leveraging digital tools to offer personalised and connected client services. Lead and align the management team to cultivate a vibrant and welcoming store atmosphere, driving results across all commercial KPIs. Collaborate with the store leadership teams to analyse performance data and propose strategies to elevate the client journey and related KPIs. Support the store director wider management team by enforcing high standards in client service delivery and resolving any client concerns with efficiency and care. Operational Excellence: Optimise and oversee store operations in partnership with the Operations Manager, ensuring efficiency, compliance with company policies, and adherence to operational guidelines. Inspire and support the management team in enforcing all store policies and procedures related to products, testers, pricing, merchandising, and coordination with external partners (including brands, helpers, and security). Collaborate with the Operations Manager to maintain the stores premium image, focusing on cleanliness, product availability, and overall presentation. In partnership with Category Managers, ensure the team consistently applies and follows operational standards and procedures across all departments. Proactively monitor stock levels and communicate low-stock or out-of-stock risks to the Operations Manager to maintain optimal product availability. Team Management: Partner with the store director to recruit, train, retain and develop talent. Cultivate a collaborative, inclusive team environment that encourages open communication and synergy. Monitor and elevate team effectiveness through regular performance check-ins and constructive feedback. Partner with the Store Director on resource allocation, team scheduling, payroll, and maximizing team performance. Lead workshops and peer learning sessions, promoting knowledge sharing and continuous team development. Develop future leaders who embody the company values, fostering a culture of growth and opportunity. Collaborate with the recruitment team to attract and onboard top talent who are passionate about beauty and client experience. Sales Optimisation: Inspire a high-performance sales culture, motivating store teams to exceed targets through shared goals and celebration of successes. Champion a culture of excellence, centred on client satisfaction and aligned with our clients core values. Drive strategic sales initiatives, leveraging data insights to inform decisions and adapt to evolving market trends. Maximise Beauty Hub engagement through events, partnerships, and personalised experiences that boost interactions and appointment bookings. Utilise sales analytics to identify performance gaps and refine sales strategies. Create strong partnerships with our brand partners, elevating product offerings and co-creating impactful promotions. Develop engaging masterclasses that showcase brand and the company's expertise, positioning us as a leader in beauty education. Business and Strategy: Act as a key strategic partner to the Head of Retail, providing insightful knowledge on market conditions, competition, and evolving client needs to inform business decisions. Develop and recommend short- and long-term business plans to accelerate top-line sales and strengthen brand performance. Plan, execute, and oversee in-store promotional events and displays, ensuring alignment with brand guidelines and client expectations. Conduct regular market visits and competitor analysis to stay ahead of industry trends and identify local business development opportunities. Ensure all managers contribute accurately to Business Reports, enabling a complete and strategic view of store performance. Oversee and manage the stores Profit & Loss (P&L) to ensure profitability and cost control. Skills: Extensive experience in client experience management, preferably within the retail or beauty sector. Exceptional leadership, team management, and motivational abilities, with a proven track record of developing high-performing teams. Deep understanding of retail operations, policies, and procedures, including inventory, cash management, and service excellence. Outstanding communication, interpersonal, and conflict resolution skills, with a strong client-first approach. Exceptional organisational and time-management skills to effectively manage priorities in a dynamic environment. Package: £55,000 + Package + Bonus + Fantastic Benefits

Retail Operations Manager - Birmingham Are you ready to lead flawless cash management and stock operations in retail? Our client is looking for a strong retailer / operator to take on this role in their Birmingham flagship store. As an Operations Manager, your primary responsibility will be to elevate store operations to the highest standards. You will inspire the team to deliver excellence in day-to-day operations. Your role is critical in implementing cash and stock operational processes that contribute to the stores long-term success. Key Responsibilities: Operational Excellence: Oversee all aspects of day-to-day store operations (cash/stock), ensuring full adherence to the policies and procedures. Drive operational efficiency by maintaining high standards of cleanliness, stock replenishment, and visual merchandising. Strategically manage stockroom organization, optimizing layout and workflow for peak performance. Lead and monitor the delivery process to meet company productivity and timing objectives. Direct cash desk operations, ensuring accuracy, compliance with security protocols, and smooth transactions. Implement cash management procedures, including auditing and swiftly resolving discrepancies. Ensure optimal stock levels to prevent shortages, leveraging inventory management for revenue growth. Enforce compliance protocols, including cash handling, returns, and transaction policies. Promote good housekeeping practices throughout the store and minimise hazards and risks in the workplace, ensuring wellbeing in the business. Stay informed of safety protocols and promote safe working practices for a secure environment. Team Leadership & Operational Management Lead the operational and cash desk teams, setting clear expectations and delivering ongoing training on Key Performance Indicators (KPIs), best practices. Ensure effective use of digital tools across operational and cash teams to drive efficiency and personalised customer service. Conduct regular performance reviews for the operational teams, providing constructive feedback and promoting continuous improvement. Manage and evaluate the performance of Operation/Cash Supervisors, setting goals, monitoring results, and providing coaching for their development and team management effectiveness. Lead team meetings, encouraging participation, and organizing initiatives to boost motivation and performance across operational and cash functions. Develop comprehensive staff schedules for operational and cash teams, including rotas, daily planners, and holiday allocations, aligned with business needs. Collaborate closely with the Store Director and Customer Experience Manager on employee relations, payroll management, and operational resource allocation to optimise team performance and store efficiency. Collaborate with the recruitment department to attract and hire top talent for the store. Customer Experience & Sales Goals: Exemplify the attitude to drive an exceptional client experience and inspire the team. Support team members in resolving challenging situations to ensure high client satisfaction. Maintain quality control in customer service and promptly address complaints to foster client loyalty. Create synergy between shop floor and back-of-house teams to enhance operational efficiency and service delivery. Educate the team on the impact of operational KPIs and reinforce effective sales techniques to enhance overall performance. Skills: Strong leadership and management skills, capable of motivating and developing a high-performing team. Extensive knowledge of retail operations, policies, and procedures, including stock and cash management. Excellent organisational and time-management skills to prioritize tasks effectively. Strong customer service orientation with proven conflict resolution abilities. Familiarity with digital tools that enhance operational efficiency. Analytical skills to evaluate performance metrics and implement actionable improvement plans. Flexibility to adapt to changing priorities in a fast-paced retail environment. Package: £45,000 + Package + Bonus + Fantastic Benefits By applying for this role, you are consenting for Gravity Recruit Limited to hold and process your data in compliance with the General Data Protection Regulations. Your details will be added to our candidate database and we may process certain information about you for our legitimate business interests in order to provide you with Recruitment Services. Full details can be found in our Data Protection & Privacy Policy at our website. If you wish to exercise your right to access, erase or restrict the holding or processing of your data please contact us through our website and we will respond to your query within 48 hours

Store Manager Stafford Our client is expanding so it's a great time to join them. An established household name across the UK the future is very exciting for this brand. As a result of internal promotions, our client is now seeking a Store Manager in Stafford . Key Accountabilities: Set operational objectives and performance standards by owning and developing a store plan to deliver a safe, legal and high-performing business Translate and role model customer service expectations into activity to ensure that the team deliver an exceptional customer experience setting them apart from their competitors Own and deliver a succession plan to ensure the continued and sustainable growth of the business through our people Identify business opportunities and deliver performance across all operational KPIs to optimise profit. Manage a large complex retail operation across a variety of departments and products. The Ideal Candidate: Previous Store Management experience within a fast-paced retail operation with large teams and big footprint is essential for this role. Able to demonstrate commercial awareness and business planning skills Committed to achieving and sustaining exceptional customer service standards Proven people management skills Adept at communicating and influencing at all levels Committed to promoting collaborative working Enthusiastic and flexible with a positive attitude Committed to develop own skills and apply learning to improve own performance Package: Circa £35k + Exceptional OTE Potential + Package + Benefits This role also offers the opportunity to progress your career in a highly progressive environment and one where internal promotion is a huge focus. By applying for this role, you are consenting for Gravity Recruit Limited to hold and process your data in compliance with the General Data Protection Regulations. Your details will be added to our candidate database and we may process certain information about you for our legitimate business interests in order to provide you with Recruitment Services. Full details can be found in our Data Protection & Privacy Policy at our website. If you wish to exercise your right to access, erase or restrict the holding or processing of your data please contact us through our website and we will respond to your query within 48 hours.

Cluster Manager - Kingston upon Thames Our client are a large national leisure brand with sites throughout the UK. Well established a trading well, they are now seeking to recruit an exceptional Cluster Manager for their 2 sites in Kingston upon Thames. The Role Managing a large Leisure venue with a mixture of different propositions. Responsible for the delivery of exceptional customer service and maintaining high levels of standards, showcasing the venue in its best light at all times. Managing high levels of operational compliance in a heavily regulated sector. You will be managing a large team across various different propositions in a couple set up. The Person The ideal candidate will come from the Leisure/Hospitality sector, however strong retailers from high volume/fast paced environments are also invited to apply You must have experience in running your own site or have experience as a number 2 in a very large operation to be considered. Flexible working patterns in a venue that trades extended hours. Whilst the Manager will schedule their own working schedules, somebody with flexibility to cover unsociable shifts by exception is essential. Passionate about customer service, you will be a confident leader with the ability to manage in a sometimes challenging environment. The Package £33,860 Basic + Bonus & Package + Benefits By applying for this role, you are consenting for Gravity Recruit Limited to hold and process your data in compliance with the General Data Protection Regulations. Your details will be added to our candidate database and we may process certain information about you for our legitimate business interests in order to provide you with Recruitment Services. Full details can be found in our Data Protection & Privacy Policy at our website. If you wish to exercise your right to access, erase or restrict the holding or processing of your data please contact us through our website and we will respond to your query within 48 hours

Assistant Manager St Helens. Merseyside £27-28k + Package + Benefits As a result of our client's expansion plans and their continued ongoing success we are seeking a dynamic Assistant Manager. In this role you will be a key member of the store management team and will report to the Store Manager. What are we looking for? To be successful in this role you will be a dedicated and experienced retail professional. You will lead by example and inspire our retail colleagues to maximise sales and deliver excellent customer service. As an Assistant Manager you will ensure that the store is well merchandised and continually look at ways to develop and improve business performance within the Departments that you are responsible for. Working closely with the Store Manager you will have excellent communication skills and demonstrate a coaching management style, being clear, open, and honest. You will ensure retail colleagues are trained to the highest of standards whilst having the ability to take corrective action when necessary. The successful candidate will have a positive, can-do attitude towards their role. With a record of meeting targets, you will be career focused and self-motivated to get the best from your team. In return, they offer a great salary, along with additional benefits and the opportunity to progress within an ever-growing business. Why our Client? One of the UK's fastest growing retailers. Much of this success is thanks to our talented and passionate teams. From retail opportunities nationwide to innovative roles in their Head Office and fulfilment positions at our state-of-the-art distribution centres, you're sure to find the role to match your skills and your ambition. By applying for this role, you are consenting for Gravity Recruit Limited to hold and process your data in compliance with the General Data Protection Regulations. Your details will be added to our candidate database and we may process certain information about you for our legitimate business interests in order to provide you with Recruitment Services. Full details can be found in our Data Protection & Privacy Policy at our website. If you wish to exercise your right to access, erase or restrict the holding or processing of your data please contact us through our website and we will respond to your query within 48 hours.

Store Manager Shrewsbury Our client is expanding so it's a great time to join them. An established household name across the UK the future is very exciting for this brand. As a result of internal promotions, our client is now seeking a Store Manager in Shrewsbury . Key Accountabilities: Set operational objectives and performance standards by owning and developing a store plan to deliver a safe, legal and high-performing business Translate and role model customer service expectations into activity to ensure that the team deliver an exceptional customer experience setting them apart from their competitors Own and deliver a succession plan to ensure the continued and sustainable growth of the business through our people Identify business opportunities and deliver performance across all operational KPIs to optimise profit. Manage a large complex retail operation across a variety of departments and products. The Ideal Candidate: Previous Store Management experience within a fast-paced retail operation with large teams and big footprint is essential for this role. Able to demonstrate commercial awareness and business planning skills Committed to achieving and sustaining exceptional customer service standards Proven people management skills Adept at communicating and influencing at all levels Committed to promoting collaborative working Enthusiastic and flexible with a positive attitude Committed to develop own skills and apply learning to improve own performance Package: Circa £35k + Exceptional OTE Potential + Package + Benefits This role also offers the opportunity to progress your career in a highly progressive environment and one where internal promotion is a huge focus. By applying for this role, you are consenting for Gravity Recruit Limited to hold and process your data in compliance with the General Data Protection Regulations. Your details will be added to our candidate database and we may process certain information about you for our legitimate business interests in order to provide you with Recruitment Services. Full details can be found in our Data Protection & Privacy Policy at our website. If you wish to exercise your right to access, erase or restrict the holding or processing of your data please contact us through our website and we will respond to your query within 48 hours.

Venue Manager - Wythenshawe Our client are a large national leisure brand with sites throughout the UK. Well established a trading well, they are now seeking to recruit an exceptional Venue Manager for their site in Wythenshawe. The Role Managing a large Leisure venue with a mixture of different propositions. Responsible for the delivery of exceptional customer service and maintaining high levels of standards, showcasing the venue in its best light at all times. Managing high levels of operational compliance in a heavily regulated sector. You will be managing a large team across various different propositions in a couple set up. The Person The ideal candidate will come from the Leisure/Hospitality sector, however strong retailers from high volume/fast paced environments are also invited to apply You must have experience in running your own site or have experience as a number 2 in a very large operation to be considered. Flexible working patterns in a venue that trades extended hours. Whilst the Manager will schedule their own working schedules, somebody Wirth flexibility to cover unsociable shifts by exception is essential. Passionate about customer service, you will be a confident leader with the ability to manage in a sometimes challenging environment. The Package £33,900 Basic + Bonus & Package By applying for this role, you are consenting for Gravity Recruit Limited to hold and process your data in compliance with the General Data Protection Regulations. Your details will be added to our candidate database and we may process certain information about you for our legitimate business interests in order to provide you with Recruitment Services. Full details can be found in our Data Protection & Privacy Policy at our website.