Dennis and Robinson T/A Paula Rosa Manhattan

We are seeking a Sales Analyst to support data-driven decision-making across our sales function. The role combines detailed analysis with the ability to communicate findings clearly and persuasively. Working closely with Sales, Design, Commercial, Finance, and Operations, the Sales Analyst will present insight that helps guide sales strategy and improve pipeline quality. A key element of the role is the ability to create a coherent story from data and influence sales teams to act on the insights provided. Key Responsibilities Sales & Pipeline Analysis Analyse performance across regional sales managers, national accounts, major projects, and design Maintain Salesforce reporting across pipeline health, conversions, quoting activity, and win/loss trends Use Glenigan to identify opportunities and track competitor activity Produce weekly, monthly, and quarterly reporting for stakeholders Insight, Storytelling & Influence Translate complex data into clear, actionable narratives Present findings in a structured, persuasive way that gains buy-in from sales teams Support the Sales Director in embedding data-led decision-making Build strong relationships with sales managers to help them understand and trust analytical insight Market & Customer Insight Analyse customer buying patterns, repeat business, and profitability Highlight at-risk accounts and emerging opportunities Produce market and competitor intelligence to support sales planning Reporting & Forecasting Develop accurate sales forecasts using CRM data and market indicators Support annual budgets and quarterly reforecasting Maintain KPI dashboards across revenue, margin, design throughput, and opportunity stages Data Quality & Collaboration Improve Salesforce data accuracy and consistency Standardise reporting processes within the sales team Work with Design (UK & Bangkok), Commercial, Operations, and Finance on cross-functional data needs About You Experience as a Sales Analyst, Commercial Analyst, or similar Strong Excel skills including modelling and advanced formulas Experience with Salesforce CRM Familiarity with Glenigan, Barbour ABI, or similar platforms Excellent communication skills with the ability to present data clearly Confidence to challenge assumptions and influence senior stakeholders Strong attention to detail and ability to work independently Desirable: A degree in Data Analytics, Economics, Business, Marketing, or related discipline. Benefits Hybrid working - work from home one day per week 25 days' holiday, rising with length of service (plus 8 bank holidays) SMART Pension Scheme Health Cash Plan to claim back every day healthcare costs Employee Assistance Programme - wellbeing, legal and emotional support Life Assurance - 2 basic salary Holiday purchase scheme (up to 6 weeks total leave) Bike2Work Scheme EV Salary Sacrifice Scheme (after 6 months) Employee discount scheme for kitchens, appliances and staff sales

To manage and coordinate all aftersales enquiries from end users (homeowners), delivering a seamless and high-quality customer experience. The role is responsible for driving revenue growth through direct-to-consumer (D2C) engagement, maximising margin on every opportunity, and ensuring complete customer satisfaction from enquiry through to order completion. The role will play a key part in shaping the aftersales and D2C offering, establishing best practices, and driving commercial performance, requiring a proactive and adaptable approach. What you will be doing: Delivering an outstanding customer experience by responding promptly and professionally to all enquiries across phone, email, and web. Supporting customers throughout their buying journey, from first contact to final order, ensuring their needs are clearly understood and met. Guiding customers confidently through virtual and in-person appointments, helping them explore products, design options, and solutions that best fit their goals. Creating and refine kitchen designs and quotations that are accurate, inspiring, and aligned to customer preferences. Processing orders with care and attention to detail, ensuring customers receive a seamless and reliable service. Proactively identifying ways to add value for customers through personalised recommendations, upselling, and cross-selling where appropriate. Collaborating closely with internal teams to resolve queries quickly and ensure a smooth, stress-free experience for every customer. Maintaining high standards of compliance to protect customers and uphold company trust. Building strong, positive relationships with customers and colleagues, reinforcing our reputation for exceptional service. Keeping the aftersales website updated and customer-friendly, ensuring it supports easy navigation and further sales opportunities. Continuously looking for ways to enhance the customer journey and improve how we work. What We're Looking For: We're interested in people who naturally bring: Customer-Centric Communication & Service Excellence Commercial & Sales Acumen Attention to Detail & Operational Accuracy Ability to work in a showroom-based role in Lancing, providing in-person support and guidance to customers. Willingness to work within a retail shift pattern, covering 37.5 hours across 5 days on a 7-day rota. Ideally, previous retail or customer-facing experience, demonstrating comfort in a sales-oriented environment. Ideally, some knowledge of kitchens or home design, though not essential as full training will be provided. Benefits: Commission Scheme 25 days' holiday, rising with length of service (plus 8 bank holidays) SMART Pension Scheme Health Cash Plan to claim back every day healthcare costs Employee Assistance Programme - wellbeing, legal and emotional support Life Assurance - 2 basic salary Holiday purchase scheme (up to 6 weeks total leave) Bike2Work Scheme EV Salary Sacrifice Scheme (after 6 months) Employee discount scheme for kitchens, appliances and staff sales