Greystar Europe

Key Role Responsibilities Work as part of a friendly and supportive team playing a vital role within the Community team to ensure all our residents enjoy a high level of cleanliness throughout their community. Communicate effectively with customers, clients and colleagues; demonstrating a clear understanding of the issue and using initiative to respond accordingly Maintain a focus on delivering services within agreed budgetary & resource parameters Monitor the electronic maintenance reporting system through TCAS or Base360 daily ensuring tasks are completed to a high standard and within suitable time scales, corresponding with tenants when required. Administer all property maintenance & records in accordance with Greystar policies & procedures Maintain adequate levels of spares, stock and supplies, ensuring effective forward planning To respond to calls outside office hours which cannot be resolved without a presence on site referring to appropriate contractors as necessary Undertake repair and maintenance tasks to a high quality including plumbing; joinery and carpentry; painting/decorating; maintenance of lighting and; required statutory testing Understand and respond to health and safety matters in an appropriate & timely manner Moving furniture and heavy items from location to location on site as required Ensure all common parts of the site including refuse and recycling facilities are frequently inspected and maintained to the highest standards of repair & cleanliness. Co-ordinate Contractors/Suppliers executing minor works contract on site Monitor Sub-Contractors performance to standard and retain accurate records of their site operations including all relevant RAMS & Permits to Work. Highlight and assist with the management of any community works. Assist the Community Manager in key management ensuring high levels of security at all times. Accompany external contractors whilst on site in line with key management and access to accommodation policies and practice. Ensure annual checks are carried out for their statutory insurance and qualifications. Ensure the gardens and grounds maintenance to the property are well maintained, clean, tidy and hazard free, supervising external contractors as required Manage & maintain all statutory testing records, utilising other team members where appropriate Carry out annual PAT testing and inspections of emergency lighting, weekly fire alarm tests and fire evacuations Practices proper safety techniques in accordance with Company and safe systems of work guidelines Report any incidents or accidents to the Community Manager using the correct system and documentation Review site risk assessments as required with Community Manager. Look to maximise efficiency of utilities About You A reasonable level of general education educated to OLevel / GCSE level or equivalent with demonstrable written and numerical skills. Awareness of H&S requirements onsite Continually strives to improve knowledge, skills and abilities to produce the best results A recognised trade qualification, Building Crafts Operative Certificate, City and Guilds or NVQ relevant to undertaking repairs and maintenance in a residential building is essential experience in Decorating and making good Experience & Skills Experience of undertaking repairs and maintenance in a domestic residential environment or as a general builder / residential construction in the following trades; plumber electrician or carpenter Fluent English verbal and written communication skills Helpful, friendly personality with effective communication skills behaving in a professional , courteous and helpful manner towards colleagues and residents at all times Good team player with strong relationship building and influencing skills Positive approach and ability to work with little supervision Ability to determine cost effective solutions to repairs Contractor& Supplier Supervision skills are desirable Excellent organisation skills with the ability to multitask and prioritise Numerical skills necessary to complete the above activities Flexible approach to work and adaptable to thrive in a changing environment. What We Offer We include a range of benefits for our corporate team members, including competitive pension, healthcare, and holiday allowance, amongst others as standard. Please reach out if you are keen to know more. About Greystar Greystar is a leading, fully integrated real estate company offering expertise in investment management, development, and management of rental housing properties globally. The company's business model is unique in its ability to own, operate, and develop multifamily, student, and senior housing across the globe. Building a global platform with a local presence, Greystar continues to expand its geographic reach around the world, bringing a globally interconnected professional rental housing platform and industry funded with institutional capital to countries where the sector does not yet exist. Greystars pan European platform was established in 2013 and has scaled rapidly, now with investment, operational and development presence in the UK, Ireland, France, the Netherlands, Germany, Austria, and Spain. One of Greystars core values is Equality, and as such, we continue to pride ourselves on being an equal opportunities employer, accounting for all protected and identifiable characteristics. We truly value diversity of thought, background and of experience. Please reach out to the Talent Acquisition team to explore opportunities at Greystar in more detail or visit our careers site at JBRP1_UKTJ

Key Role Responsibilities Acts as a role model at all times by demonstrating the core values. Monitors that the team are achieving leasing goals and occupancy and acts up covering the Community Manager responsibilities in his or her absence ensuring work is organised and executed in line with Greystar expectations. Possesses brand knowledge and awareness, ensuring the team acts as brand ambassadors. Provides input alongside the CM and marketing to shape local marketing and leasing strategies based on relevant market data and deep market knowledge and ensures marketing campaigns, advertising and promotional activities are effectively implemented. Actively seek interaction and contact with residents to proactively seek to improve service delivery. Uses the Companys property systems to generate sales and leasing reports and monitors unit availability data and ensuring it is accurate and up to date. Monitors incoming website/email traffic and working closely with central and group sales on reservations. Leads with on-site enquiries, ensuring an appropriate inventory of ready apartments, recommending rent pricing and concessions, and monitoring the day-to-day sales and leasing activities. Actively participates in the leasing process by generating and monitoring traffic, qualifying prospects, preparing tenancy documentation, and completing move-in/move-out and notice to vacate procedures in accordance with established policies and procedures. Promotes resident satisfaction and retention by ensuring a timely response to questions, requests and complaints and taking appropriate action to resolve and address service issues. Co-ordinates the tenancy management process by making periodic apartment inspections, evicting residents, and imposing and collecting late fees and other charges within the terms of the agreement. If required, supports CM and AM with payments and chases outstanding rent arrears following rent collection processes to meet business goals whilst promoting tenancy extensions and other revenue streams. Supports the CM with developing capability of Team Members in order to meet key performance goals and future succession requirements. Supports the CM on co-ordination with Learning & Development to ensure Team Member training is provided and implemented and addresses performance if required. Works with the maintenance team to ensure the physical aspects of the community meet the Companys standards for overall appearance and co-ordinates and inspects show flats for market alignment and touring prospective residents. Promotes investor satisfaction and retention through supporting the CM and AM with timely reporting about the performance of the properties and responds quickly and with urgency to client/owner concerns, questions, issues, and requests. Participates where required in an on-call roster to provide out of hours emergency support for the Community. Ensures the operation of the Community complies with Company policies and procedures and any laws and regulations governing housing operations and residential lettings. About You Experience of motivating a team and a proven track record in delivering service excellence in a similar management role/ environment. A strong team player but capable of working autonomously and taking ownership. Flexible approach to working in a fast-paced environment and adaptable to thriving in a changing environment. Self and culturally aware and able to adapt relationship building, communications and negotiation skills to suit audience. Fluent English verbal and written communication skills. Excellent organisation skills with the ability to multi task and prioritise. Numerical skills necessary to complete the above activities. Enthusiasm to deliver an exceptional experience to stakeholders and continuously improve knowledge of self and others. Desirable Experience of successfully driving leasing/sales performance and managing operations Experience in sales and marketing event delivery would be advantageous A knowledge and understanding of UK Health and Safety policies Detailed knowledge of Landlord/Tenant Legislation Demonstrable ability to coach team members. What We Offer We include a range of benefits for our corporate team members, including competitive pension, healthcare, and holiday allowance, amongst others as standard. Please reach out if you are keen to know more. About Greystar Greystar is a leading, fully integrated real estate company offering expertise in investment management, development, and management of rental housing properties globally. The company's business model is unique in its ability to own, operate, and develop multifamily, student, and senior housing across the globe. Building a global platform with a local presence, Greystar continues to expand its geographic reach around the world, bringing a globally interconnected professional rental housing platform and industry funded with institutional capital to countries where the sector does not yet exist. Greystars pan European platform was established in 2013 and has scaled rapidly, now with investment, operational and development presence in the UK, Ireland, France, the Netherlands, Germany, Austria, and Spain. One of Greystars core values is Equality, and as such, we continue to pride ourselves on being an equal opportunities employer, accounting for all protected and identifiable characteristics. We truly value diversity of thought, background and of experience. Please reach out to the Talent Acquisition team to explore opportunities at Greystar in more detail or visit our careers site at JBRP1_UKTJ

To contribute to an exceptional resident experience through the provision of a high standard of repairs and maintenance tasks. To inspect and diagnose faults and repairs in addition to undertaking minor day to day repairs and decoration to the building(s), grounds and equipment. Key Role Responsibilities Work as part of a friendly and supportive team playing a vital role within the Community team to ensure all our residents enjoy a high level of cleanliness throughout their community. Communicate effectively with customers, clients and colleagues, demonstrating a clear understanding of the issue and using initiative to respond accordingly Maintain a focus on delivering services within agreed budgetary & resource parameters Monitor the electronic maintenance reporting system through TCAS or Base 360 daily ensuring tasks are completed to a high standard and within suitable time scales, corresponding with tenants when required. Administer all property maintenance & records in accordance with Greystar policies & procedures Maintain adequate levels of spares, stock and supplies, ensuring effective forward planning To respond to calls outside office hours which cannot be resolved without a presence on site referring to appropriate contractors as necessary Undertake repair and maintenance tasks to a high quality including plumbing; joinery and carpentry; painting/decorating; maintenance of lighting and required statutory testing Understand and respond to health and safety matters in an appropriate & timely manner Moving furniture and heavy items from location to location on site as required Ensure all common parts of the site including refuse and recycling facilities are frequently inspected and maintained to the highest standards of repair & cleanliness. Co-ordinate Contractors/Suppliers executing minor works contract on site Monitor Sub-Contractors performance to standard and retain accurate records of their site operations including all relevant RAMS & Permits to Work. Highlight and assist with the management of any community works. Assist the Community Manager in key management ensuring high levels of security at all times. Accompany external contractors whilst on site in line with key management and access to accommodation policies and practice. Ensure annual checks are carried out for their statutory insurance and qualifications. Ensure the gardens and grounds maintenance to the property are well maintained, clean, tidy and hazard free, supervising external contractors as required Manage & maintain all statutory testing records, utilising other team members where appropriate Carry out annual PAT testing and inspections of emergency lighting, weekly fire alarm tests and fire evacuations Practices proper safety techniques in accordance with Company and safe systems of work guidelines Report any incidents or accidents to the Community Manager using the correct system and documentation Review site risk assessments as required with Community Manager. Look to maximise efficiency of utilities About You Experience of undertaking repairs and maintenance in a domestic residential environment or as a general builder /residential construction in the following trades; plumber, electrician or carpenter Fluent English verbal and written communication skills Helpful, friendly personality with effective communication skills behaving in a professional, courteous and helpful manner towards colleagues and residents at all times Good team player with strong relationship building and influencing skills Positive approach and ability to work with little supervision Ability to determine cost effective solutions to repairs Contractor & Supplier Supervision skills are desirable Excellent organisation skills with the ability to multi task and prioritise Numerical skills necessary to complete the above activities Flexible approach to work and adaptable to thrive in a changing environment What We Offer We include a range of benefits for our corporate team members, including competitive pension, healthcare, and holiday allowance, amongst others as standard. Please reach out if you are keen to know more. About Greystar Greystar is a leading, fully integrated real estate company offering expertise in investment management, development, and management of rental housing properties globally. The company's business model is unique in its ability to own, operate, and develop multifamily, student, and senior housing across the globe. Building a global platform with a local presence, Greystar continues to expand its geographic reach around the world, bringing a globally interconnected professional rental housing platform and industry funded with institutional capital to countries where the sector does not yet exist. Greystars pan European platform was established in 2013 and has scaled rapidly, now with investment, operational and development presence in the UK, Ireland, France, the Netherlands, Germany, Austria, and Spain. One of Greystars core values is Equality, and as such, we continue to pride ourselves on being an equal opportunities employer, accounting for all protected and identifiable characteristics. We truly value diversity of thought, background and of experience. Please reach out to the Talent Acquisition team to explore opportunities at Greystar in more detail or visit our careers site at JBRP1_UKTJ

Key Role Responsibilities Acts as a role model at all times by demonstrating the core values. Monitors that the team are achieving leasing goals and occupancy and acts up covering the Community Manager responsibilities in his or her absence ensuring work is organised and executed in line with Greystar expectations. Possesses brand knowledge and awareness, ensuring the team acts as brand ambassadors. P

Key Role Responsibilities Acts as a role model at all times by demonstrating the core values. Monitors that the team are achieving leasing goals and occupancy and acts up covering the Community Manager responsibilities in his or her absence ensuring work is organised and executed in line with Greystar expectations click apply for full job details

Delivers all daily operational responsibilities creating an exceptional 24/7 Resident experience. Day to day duties for the Community include marketing, building maintenance and tenancy administration and delivering an exceptional resident experience. Actively builds strong relationships with contractors, suppliers and third parties to ensure the Resident experience is seamless and Residents recei click apply for full job details