Why Southwark? Southwark is delivering a major programme of transformation to improve outcomes for residents while ensuring long-term financial sustainability. The Change team within Strategy & Communities leads this work, bringing together programme leadership, delivery, service design, business analysis and PMO into a single function. We are seeking a Head of Service Design and Business Analysis to lead these capabilities. This is a senior leadership role responsible for shaping how services are designed, how problems are defined, and how new operating models are developed and delivered. What You'll Be Doing In this role you will: Lead service design and business analysis across the change portfolio Shape the design of new operating models that improve outcomes and efficiency Ensure a clear and consistent approach to problem definition, process design and requirements Work with Directors and senior leaders to develop practical solutions to service challenges Oversee the design of end-to-end services, journeys and processes Ensure design work translates into implementable change Build and lead a multidisciplinary team of service designers and business analysts Set clear standards and ways of working for design and analysis What We're Looking For We are looking for someone who has: Experience leading service design and/or business analysis in complex organisations A track record of delivering service transformation and operating model change Strong understanding of user-centred design, process improvement and analysis Experience working with senior stakeholders to shape and deliver change The ability to turn insight into practical, deliverable solutions Additional Information Advert close date: 11:59pm on 26th April 2026 The closing date is given as a guide. We reserve the right to close this vacancy once a sufficient number of applications has been received. We strongly advise you to complete your application as soon as possible to avoid disappointment. We are an organisation who is passionate about our people and understands that richness of diversity is a requirement to provide the best possible services to our communities. This is demonstrated through our council-wide ambitious commitment to tackle racial inequality in our communities and workforce through our Southwark Stands Together initiative. We particularly welcome applications from members of the black, Asian and ethnic minority communities to increase representation at senior management level in the Council. Guaranteed Interview Scheme: As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role, and identify with one of the below criteria: Members of the Armed Forces and veterans Are currently in care, or have previously been in care If you consider yourself to be disabled or if you have a long-term health condition Attachments Head Service Design and Business Analysis G15 (1).pdf
Apr 15, 2026
Full time
Why Southwark? Southwark is delivering a major programme of transformation to improve outcomes for residents while ensuring long-term financial sustainability. The Change team within Strategy & Communities leads this work, bringing together programme leadership, delivery, service design, business analysis and PMO into a single function. We are seeking a Head of Service Design and Business Analysis to lead these capabilities. This is a senior leadership role responsible for shaping how services are designed, how problems are defined, and how new operating models are developed and delivered. What You'll Be Doing In this role you will: Lead service design and business analysis across the change portfolio Shape the design of new operating models that improve outcomes and efficiency Ensure a clear and consistent approach to problem definition, process design and requirements Work with Directors and senior leaders to develop practical solutions to service challenges Oversee the design of end-to-end services, journeys and processes Ensure design work translates into implementable change Build and lead a multidisciplinary team of service designers and business analysts Set clear standards and ways of working for design and analysis What We're Looking For We are looking for someone who has: Experience leading service design and/or business analysis in complex organisations A track record of delivering service transformation and operating model change Strong understanding of user-centred design, process improvement and analysis Experience working with senior stakeholders to shape and deliver change The ability to turn insight into practical, deliverable solutions Additional Information Advert close date: 11:59pm on 26th April 2026 The closing date is given as a guide. We reserve the right to close this vacancy once a sufficient number of applications has been received. We strongly advise you to complete your application as soon as possible to avoid disappointment. We are an organisation who is passionate about our people and understands that richness of diversity is a requirement to provide the best possible services to our communities. This is demonstrated through our council-wide ambitious commitment to tackle racial inequality in our communities and workforce through our Southwark Stands Together initiative. We particularly welcome applications from members of the black, Asian and ethnic minority communities to increase representation at senior management level in the Council. Guaranteed Interview Scheme: As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role, and identify with one of the below criteria: Members of the Armed Forces and veterans Are currently in care, or have previously been in care If you consider yourself to be disabled or if you have a long-term health condition Attachments Head Service Design and Business Analysis G15 (1).pdf
Why Southwark? Southwark Council is delivering a major programme of change to improve outcomes for residents while ensuring services remain financially sustainable. The Change team within Strategy & Communities leads a cross-council portfolio of transformation work focused on improving services, redesigning processes and delivering savings. The team combines programme management, delivery management, service design, business analysis and PMO capability to support services across the council to deliver change effectively. We are looking for a Senior Business Analyst to lead analytical work across complex change initiatives within this portfolio. What You'll Be Doing In this role you will: Lead business analysis across transformation projects. Work with services to understand current processes, issues and opportunities for improvement. Develop process maps, requirements and problem statements. Support the development of options, business cases and delivery plans. Work closely with service designers and delivery leads to shape practical solutions. Use data and insight to create solutions including cost efficiencies Ensure changes are clearly defined and deliver measurable benefits. What We're Looking For We are looking for someone who has: Extensive experience in business analysis within complex organisations. Strong skills in requirements gathering, process mapping and problem analysis. Experience supporting transformation or improvement programmes. The ability to translate complex information into clear recommendations. Strong stakeholder engagement and facilitation skills. Additional Information Advert close date: 11:59pm on Sunday 26th April 2026 Guaranteed Interview Scheme: As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role, and identify with one of the below criteria: Members of the Armed Forces and veterans Are currently in care, or have previously been in care If you consider yourself to be disabled or if you have a long-term health condition SWCINT We are an organisation who is passionate about our people and understands that richness of diversity is a requirement to provide the best possible services to our communities. This is demonstrated through our council-wide ambitious commitment to tackle racial inequality in our communities and workforce through our Southwark Stands Together programme . We particularly welcome applications from members of the Black, Asian and ethnic minority communities to increase representation at senior management level in the Council. Attachments Click here to view the Job Description
Apr 13, 2026
Full time
Why Southwark? Southwark Council is delivering a major programme of change to improve outcomes for residents while ensuring services remain financially sustainable. The Change team within Strategy & Communities leads a cross-council portfolio of transformation work focused on improving services, redesigning processes and delivering savings. The team combines programme management, delivery management, service design, business analysis and PMO capability to support services across the council to deliver change effectively. We are looking for a Senior Business Analyst to lead analytical work across complex change initiatives within this portfolio. What You'll Be Doing In this role you will: Lead business analysis across transformation projects. Work with services to understand current processes, issues and opportunities for improvement. Develop process maps, requirements and problem statements. Support the development of options, business cases and delivery plans. Work closely with service designers and delivery leads to shape practical solutions. Use data and insight to create solutions including cost efficiencies Ensure changes are clearly defined and deliver measurable benefits. What We're Looking For We are looking for someone who has: Extensive experience in business analysis within complex organisations. Strong skills in requirements gathering, process mapping and problem analysis. Experience supporting transformation or improvement programmes. The ability to translate complex information into clear recommendations. Strong stakeholder engagement and facilitation skills. Additional Information Advert close date: 11:59pm on Sunday 26th April 2026 Guaranteed Interview Scheme: As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role, and identify with one of the below criteria: Members of the Armed Forces and veterans Are currently in care, or have previously been in care If you consider yourself to be disabled or if you have a long-term health condition SWCINT We are an organisation who is passionate about our people and understands that richness of diversity is a requirement to provide the best possible services to our communities. This is demonstrated through our council-wide ambitious commitment to tackle racial inequality in our communities and workforce through our Southwark Stands Together programme . We particularly welcome applications from members of the Black, Asian and ethnic minority communities to increase representation at senior management level in the Council. Attachments Click here to view the Job Description
Why Southwark? Southwark is delivering an ambitious transformation programme to improve services and deliver financial sustainability. The change team within Strategy & Communities leads a portfolio of programmes and projects that are cross-council and engage all services. We are recruiting three Heads of Change to lead major areas of this portfolio. These are senior roles responsible for driving delivery, managing complexity and ensuring programmes achieve their intended outcomes. What You'll Be Doing In this role you will: Lead a portfolio of transformation programmes and projects Work with senior leaders to define priorities, outcomes and delivery plans Oversee delivery across multidisciplinary teams Ensure effective programme governance, reporting and risk management Drive delivery of outcomes and financial benefits Support services to implement new ways of working Manage risks, dependencies and links between programmes Contribute to the overall leadership of the change function What We're Looking For We are looking for someone who has: Experience leading complex transformation programmes A track record of delivering outcomes in large organisations Strong programme leadership, planning and governance skills Experience working with senior stakeholders The ability to manage complexity and maintain delivery momentum Additional Information Advert close date: 11:59pm on 26th April 2026 The closing date is given as a guide. We reserve the right to close this vacancy once a sufficient number of applications has been received. We strongly advise you to complete your application as soon as possible to avoid disappointment. We are an organisation who is passionate about our people and understands that richness of diversity is a requirement to provide the best possible services to our communities. This is demonstrated through our council-wide ambitious commitment to tackle racial inequality in our communities and workforce through our Southwark Stands Together initiative. We particularly welcome applications from members of the black, Asian and ethnic minority communities to increase representation at senior management level in the Council. Guaranteed Interview Scheme: As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role, and identify with one of the below criteria: Members of the Armed Forces and veterans Are currently in care, or have previously been in care If you consider yourself to be disabled or if you have a long-term health condition Attachments Head of Change G15.pdf
Apr 13, 2026
Full time
Why Southwark? Southwark is delivering an ambitious transformation programme to improve services and deliver financial sustainability. The change team within Strategy & Communities leads a portfolio of programmes and projects that are cross-council and engage all services. We are recruiting three Heads of Change to lead major areas of this portfolio. These are senior roles responsible for driving delivery, managing complexity and ensuring programmes achieve their intended outcomes. What You'll Be Doing In this role you will: Lead a portfolio of transformation programmes and projects Work with senior leaders to define priorities, outcomes and delivery plans Oversee delivery across multidisciplinary teams Ensure effective programme governance, reporting and risk management Drive delivery of outcomes and financial benefits Support services to implement new ways of working Manage risks, dependencies and links between programmes Contribute to the overall leadership of the change function What We're Looking For We are looking for someone who has: Experience leading complex transformation programmes A track record of delivering outcomes in large organisations Strong programme leadership, planning and governance skills Experience working with senior stakeholders The ability to manage complexity and maintain delivery momentum Additional Information Advert close date: 11:59pm on 26th April 2026 The closing date is given as a guide. We reserve the right to close this vacancy once a sufficient number of applications has been received. We strongly advise you to complete your application as soon as possible to avoid disappointment. We are an organisation who is passionate about our people and understands that richness of diversity is a requirement to provide the best possible services to our communities. This is demonstrated through our council-wide ambitious commitment to tackle racial inequality in our communities and workforce through our Southwark Stands Together initiative. We particularly welcome applications from members of the black, Asian and ethnic minority communities to increase representation at senior management level in the Council. Guaranteed Interview Scheme: As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role, and identify with one of the below criteria: Members of the Armed Forces and veterans Are currently in care, or have previously been in care If you consider yourself to be disabled or if you have a long-term health condition Attachments Head of Change G15.pdf
About Southwark We are the largest local authority social landlord in London, managing 55,000 homes lived in by 40% of Southwark's residents. We are home to over 18,300 businesses including iconic London venues and social enterprises and we have a young, diverse and growing population. At Southwark we are committed to making our borough just and fair and are taking positive action to tackle inequalities. Our residents and communities are our greatest asset and the passion we have for Southwark is shared by millions of Londoners who enjoy our outstanding cultural offer, use our hospitals and attend our universities. Our refreshed borough plan and focus on Southwark Stands Together, (which is our work with Southwark's communities and the council's staff to tackle racism, injustice and inequality) underpins all that we do. The Role As a Mechanical Heating Inspector (District Heating), you'll provide expert technical support for the maintenance, servicing and improvement covering all our district heating network services across the Council's extensive housing portfolio. You'll work closely with internal teams, contractors and residents to manage and deliver responsive and planned works - from basic communal heating systems to complex commercial plant rooms & energy centres. You'll play a key role in ensuring engineering services meet all regulatory and safety standards, while delivering excellent value and service to our residents. You'll also contribute to disrepair cases, manage contractor performance, and represent the council on technical matters. Key Responsibilities: Conducting inspections, diagnosing faults in communal and commercial heating systems, specifying repairs that minimise disruption and maximise value Prepare detailed technical reports and specifications using council systems Oversee and monitor service, repair, and installation contracts, ensuring compliance, high performance standards and in line with current regulations Provide expert technical support in legal disrepair cases Supervise contractors on-site, ensuring work is delivered safely, compliantly, and to a high standard About You: We're looking for a qualified and highly skilled engineer who brings: A City & Guilds or HNC/HND in Mechanical Engineering (Heat Generation and Distribution) or have extensive appropriate equivalent experience Current ACS Gas Certification and Unvented Hot Water Systems qualification Strong knowledge of mechanical services across all housing and commercial environments Hands-on experience managing large-scale planned and responsive maintenance Confidence in preparing technical reports, liaising with contractors, and delivering excellent resident service Benefits and more information: In your role, we want you to feel supported, challenged and rewarded. You will benefit from our family-friendly policies including flexible working and a local government pension scheme, plus many other staff benefits. You will join a motivated, driven and supportive team that strives for excellence and values its members. You will also be part of a successful and high-achieving Engineering Services Team that is making a real difference to the lives of residents in the borough. Guaranteed Interview Scheme: As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role, and identify with one of the below criteria: Members of the Armed Forces and veterans Are currently in care, or have previously been in care If you consider yourself to be disabled or if you have a long-term health condition We are an organisation who is passionate about our people and understands that richness of diversity is a requirement to provide the best possible services to our communities. This is demonstrated through our council-wide ambitious commitment to tackle racial inequality in our communities and workforce through our Southwark Stands Together programme. We particularly welcome applications from members of the Black, Asian and ethnic minority communities to increase representation at senior management level in the Council. Closing date: 2 October 2025. Shortlisting date: 6 October 2025. Interview date: TBC. Job Types: Full-time, Permanent Pay: £44,430.00-£51,663.00 per year Work Location: In person
Oct 01, 2025
Full time
About Southwark We are the largest local authority social landlord in London, managing 55,000 homes lived in by 40% of Southwark's residents. We are home to over 18,300 businesses including iconic London venues and social enterprises and we have a young, diverse and growing population. At Southwark we are committed to making our borough just and fair and are taking positive action to tackle inequalities. Our residents and communities are our greatest asset and the passion we have for Southwark is shared by millions of Londoners who enjoy our outstanding cultural offer, use our hospitals and attend our universities. Our refreshed borough plan and focus on Southwark Stands Together, (which is our work with Southwark's communities and the council's staff to tackle racism, injustice and inequality) underpins all that we do. The Role As a Mechanical Heating Inspector (District Heating), you'll provide expert technical support for the maintenance, servicing and improvement covering all our district heating network services across the Council's extensive housing portfolio. You'll work closely with internal teams, contractors and residents to manage and deliver responsive and planned works - from basic communal heating systems to complex commercial plant rooms & energy centres. You'll play a key role in ensuring engineering services meet all regulatory and safety standards, while delivering excellent value and service to our residents. You'll also contribute to disrepair cases, manage contractor performance, and represent the council on technical matters. Key Responsibilities: Conducting inspections, diagnosing faults in communal and commercial heating systems, specifying repairs that minimise disruption and maximise value Prepare detailed technical reports and specifications using council systems Oversee and monitor service, repair, and installation contracts, ensuring compliance, high performance standards and in line with current regulations Provide expert technical support in legal disrepair cases Supervise contractors on-site, ensuring work is delivered safely, compliantly, and to a high standard About You: We're looking for a qualified and highly skilled engineer who brings: A City & Guilds or HNC/HND in Mechanical Engineering (Heat Generation and Distribution) or have extensive appropriate equivalent experience Current ACS Gas Certification and Unvented Hot Water Systems qualification Strong knowledge of mechanical services across all housing and commercial environments Hands-on experience managing large-scale planned and responsive maintenance Confidence in preparing technical reports, liaising with contractors, and delivering excellent resident service Benefits and more information: In your role, we want you to feel supported, challenged and rewarded. You will benefit from our family-friendly policies including flexible working and a local government pension scheme, plus many other staff benefits. You will join a motivated, driven and supportive team that strives for excellence and values its members. You will also be part of a successful and high-achieving Engineering Services Team that is making a real difference to the lives of residents in the borough. Guaranteed Interview Scheme: As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role, and identify with one of the below criteria: Members of the Armed Forces and veterans Are currently in care, or have previously been in care If you consider yourself to be disabled or if you have a long-term health condition We are an organisation who is passionate about our people and understands that richness of diversity is a requirement to provide the best possible services to our communities. This is demonstrated through our council-wide ambitious commitment to tackle racial inequality in our communities and workforce through our Southwark Stands Together programme. We particularly welcome applications from members of the Black, Asian and ethnic minority communities to increase representation at senior management level in the Council. Closing date: 2 October 2025. Shortlisting date: 6 October 2025. Interview date: TBC. Job Types: Full-time, Permanent Pay: £44,430.00-£51,663.00 per year Work Location: In person
