Medical Aid for Palestinians
Contract Type: Fixed-Term of 9 months. Full-time, 35 hours per week. Hybrid - 2 days in office. Location: London, Old Street Medical Aid for Palestinians (MAP) is responding to the largest emergency in our 40+ year history. Over the last two years support for our cause has seen significant growth in income as tens of thousands of supporters have joined MAP, including individuals, trusts, foundations and corporates. Our challenge now is to retain this interest and ensure we sustain income as we respond to the ongoing emergency and the longer-term health of Palestinians over the coming years. With an ambition to be a £50m organisation by 2028, the supporter care team will play a vital role in enabling over one million Palestinians to access improved healthcare annually by 2028. At the heart of our ambitions is a focus on building lasting, meaningful and positive relationships with our supporters. We are committed to demonstrating the importance and value of every supporter and ensuring that all supporters have positive and professional experiences whenever they contact MAP. About the role MAP is seeking an experienced Supporter Care and Database Assistant to join our Supporter Care team, working across Fundraising and other directorates in MAP to provide supporters who contact MAP with exceptional supporter care through enquiry handling, and income thanking and processing. Maximise long-term support by ensuring every supporter feels valued at MAP. Support the Fundraising and Marketing Team with the maintenance of customer records and transactions using MAP's fundraising database: Microsoft Dynamics. About You You ll bring proven experience as a supporter/customer care expert, with strong knowledge of supporter care best practice. You ll enjoy talking to supporters regularly and be confident in managing communications, taking time to understand supporters and making sure they feel genuinely valued and appreciated. You ll be highly organised, collaborative, and committed to MAP s mission and values. You ll also take pride in delivering excellent supporter care at the highest standards whilst ensuring donations and data are handled accurately, securely and in line with agreed policies and processes. RECRUITMENT PROCESS Interviews will take place on Microsoft Teams. How to Apply Please submit your CV before the deadline of 08:00am GMT on 2nd March 2026. Equal opportunities MAP aims to be an equal opportunities employer and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable. Background checks As an organisation MAP is committed to the welfare and protection of children and vulnerable adults. MAP will conduct appropriate background and references checks. Link in that safeguarding and ethical conduct. Disclaimer MAP reserves the right to close this advert before the confirmed closing date when we are in receipt of sufficient applications. We would therefore advise interested applicants to apply as early as possible. Due to the high volume of applications, we receive, we are unable to respond to every application. If you have not heard from us within two weeks of the deadline, then you have not been successful in shortlisting About Medical Aid for Palestinians Medical Aid for Palestinians (MAP) works in partnership with Palestinian communities to uphold their rights to health and dignity. We do this by developing effective, sustainable and locally-led healthcare services, providing medical aid during emergencies, and campaigning to break down the barriers to Palestinian health and healthcare today and for the future. MAP has a zero tolerance policy with regard to Sexual Exploitation and Abuse by MAP s personnel against the people they serve. Protection from Sexual Exploitation and Abuse (PSEA) is the responsibility of everyone, and all selected candidates will be required to comply with MAP's PSEA Policy at all times. Selected candidates will therefore undergo rigorous reference and background checks against their past behaviour related to sexual exploitation and abuse, and may be required to provide additional information further on in the selection process.
Contract Type: Fixed-Term of 9 months. Full-time, 35 hours per week. Hybrid - 2 days in office. Location: London, Old Street Medical Aid for Palestinians (MAP) is responding to the largest emergency in our 40+ year history. Over the last two years support for our cause has seen significant growth in income as tens of thousands of supporters have joined MAP, including individuals, trusts, foundations and corporates. Our challenge now is to retain this interest and ensure we sustain income as we respond to the ongoing emergency and the longer-term health of Palestinians over the coming years. With an ambition to be a £50m organisation by 2028, the supporter care team will play a vital role in enabling over one million Palestinians to access improved healthcare annually by 2028. At the heart of our ambitions is a focus on building lasting, meaningful and positive relationships with our supporters. We are committed to demonstrating the importance and value of every supporter and ensuring that all supporters have positive and professional experiences whenever they contact MAP. About the role MAP is seeking an experienced Supporter Care and Database Assistant to join our Supporter Care team, working across Fundraising and other directorates in MAP to provide supporters who contact MAP with exceptional supporter care through enquiry handling, and income thanking and processing. Maximise long-term support by ensuring every supporter feels valued at MAP. Support the Fundraising and Marketing Team with the maintenance of customer records and transactions using MAP's fundraising database: Microsoft Dynamics. About You You ll bring proven experience as a supporter/customer care expert, with strong knowledge of supporter care best practice. You ll enjoy talking to supporters regularly and be confident in managing communications, taking time to understand supporters and making sure they feel genuinely valued and appreciated. You ll be highly organised, collaborative, and committed to MAP s mission and values. You ll also take pride in delivering excellent supporter care at the highest standards whilst ensuring donations and data are handled accurately, securely and in line with agreed policies and processes. RECRUITMENT PROCESS Interviews will take place on Microsoft Teams. How to Apply Please submit your CV before the deadline of 08:00am GMT on 2nd March 2026. Equal opportunities MAP aims to be an equal opportunities employer and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable. Background checks As an organisation MAP is committed to the welfare and protection of children and vulnerable adults. MAP will conduct appropriate background and references checks. Link in that safeguarding and ethical conduct. Disclaimer MAP reserves the right to close this advert before the confirmed closing date when we are in receipt of sufficient applications. We would therefore advise interested applicants to apply as early as possible. Due to the high volume of applications, we receive, we are unable to respond to every application. If you have not heard from us within two weeks of the deadline, then you have not been successful in shortlisting About Medical Aid for Palestinians Medical Aid for Palestinians (MAP) works in partnership with Palestinian communities to uphold their rights to health and dignity. We do this by developing effective, sustainable and locally-led healthcare services, providing medical aid during emergencies, and campaigning to break down the barriers to Palestinian health and healthcare today and for the future. MAP has a zero tolerance policy with regard to Sexual Exploitation and Abuse by MAP s personnel against the people they serve. Protection from Sexual Exploitation and Abuse (PSEA) is the responsibility of everyone, and all selected candidates will be required to comply with MAP's PSEA Policy at all times. Selected candidates will therefore undergo rigorous reference and background checks against their past behaviour related to sexual exploitation and abuse, and may be required to provide additional information further on in the selection process.
Medical Aid for Palestinians
The post holder must have the right to live and work in the location they are applying for. About the Role Medical Aid for Palestinians (MAP) works for the health and dignity of Palestinians living under occupation and as refugees. MAP is the leading UK charity delivering health and medical care to those worst affected by conflict, occupation and displacement, in the occupied Palestinian territory and Palestinian refugee camps of Lebanon. MAP seeks a Head of Logistics Systems and Training to lead the development and implementation of standardized logistics policies, procedures, and tools (excluding procurement). This role is central to ensuring that logistics systems are fit-for-purpose, efficient, compliant, and supportive of MAP s medical aid delivery across the occupied Palestinian territory and Lebanon. A key focus will be on staff capacity building and field support to ensure high-quality logistics practices aligned with medical and humanitarian standards. About You You are an experienced humanitarian logistician who enjoys designing and building systems, ways of working, and governance to support more effective logistics processes and function. You have a broad range of expertise across warehousing, transport, customs and fleet management, and particular experience in health supply chains and medical logistics. You are able to bring a team with you through training to develop adherence to policies and procedures, and apply your experience in emergency response to give context appropriate advice. A solid communicator, you convey both the detail of processes and the reasons behind them to ensure buy-in from stakeholders at all levels of the organisation Duties and key responsibilities 1. Policy and Systems Development • Develop, document, and roll out logistics policies and SOPs in the following key areas: o Warehousing and cold chain management (with sensitivity to medical supply needs) o Stock control, inventory, and distribution tracking o Fleet and transport management (including movement of medical supplies across checkpoints and borders) o Asset tracking and management o Import/export procedures and customs clearance, especially for medical goods o Logistics record-keeping and audit readiness • Ensure that logistics systems are context-appropriate, compliant with MAP s internal policies, donor regulations, and relevant health standards (e.g., WHO guidelines, GMP). • Ensure that there is one version of the truth in MAP s logistics systems, working with other systems, projects, and governance bodies as required. • Support the development of the required systems to enable improvements in the supply chain function. 2. Training • Conduct multiple needs assessments to identify logistics training gaps across MAP s country offices. • Develop training materials such as competency frameworks, learning and development programmes, and associated training materials tailored to MAP s operational and medical logistics context. • Deliver training and coaching to logistics, operations, and program staff in Lebanon and the oPt (West Bank and Gaza). • Build staff capacity in cold chain, medical warehousing, and cross-border logistics procedures. • Establish systems for ongoing learning, including refresher trainings and knowledge sharing. 3. Quality Assurance and Compliance • Monitor field implementation of logistics procedures and identify areas for improvement. • Ensure all MAP medical logistics operations conform to Good Distribution Practice (GDP) standards. • Support internal audits and donor reviews by ensuring logistics documentation is in place and systems are audit-ready. • Work with MAP s MEAL and Operations teams to develop KPIs and performance metrics for logistics operations. • Develop and maintain a logistics risk management plan (RMP) and corrective and preventive actions (CAPA) plan, supporting the identification, assessment, and prioritisation of risks. 4. Operational Support • Provide technical support to country teams during emergency responses, including surge capacity for logistics planning and setup. • Liaise with program teams to ensure alignment between logistics support and medical programmatic needs. • Work closely with MAP's Procurement function to ensure consistency between Procurement and Logistics systems, policies, and procedures. PERSON SPECIFICATION Essential: • University degree in Logistics, Supply Chain Management, Humanitarian Operations, Public Health Logistics, or related field. • Significant experience in humanitarian logistics, including field-based experience in complex or protracted crisis contexts. • Demonstrable experience developing logistics SOPs and operational tools (excluding procurement). • Experience developing and implementing logistics systems (e.g. inventory management, e-assets). • Strong training and facilitation skills, including ability to work across cultures and languages. • Knowledge of Good Distribution Practice, cold chain and medical logistics standards. • Familiarity with customs, import/export, and movement constraints in occupied and conflict-affected areas. • Understanding of donor compliance frameworks (e.g., FCDO, ECHO, UN agencies). • Prior experience with medical or public health-focused NGOs. Desirable: • Arabic language skills (spoken and written). • Experience working in or on the occupied Palestinian territory and/or Lebanon. • Prior experience with medical or public health-focused NGOs. • Knowledge of humanitarian standards such as Sphere, Core Humanitarian Standard (CHS), and WHO guidelines. • Familiarity with the software development life-cycle. Personal attributes and other requirements • Commitment to a zero-tolerance policy on sexual exploitation & abuse/safeguarding. • Commitment to anti-discriminatory practice and equal opportunities. • Commitment to upholding the rights of people facing disadvantage and discrimination. • Commitment to the values and ethos of MAP. • Able to work flexibly in emergencies and to meet specific deadlines including some evenings and weekends. Disclaimer MAP reserves the right to close this advert before the confirmed closing date when we are in receipt of sufficient applications. We would therefore advise interested applicants to apply as early as possible. Due to the high volume of applications, we receive, we are unable to respond to every application. If you have not heard from us within two weeks of the deadline, then you have not been successful in shortlisting
The post holder must have the right to live and work in the location they are applying for. About the Role Medical Aid for Palestinians (MAP) works for the health and dignity of Palestinians living under occupation and as refugees. MAP is the leading UK charity delivering health and medical care to those worst affected by conflict, occupation and displacement, in the occupied Palestinian territory and Palestinian refugee camps of Lebanon. MAP seeks a Head of Logistics Systems and Training to lead the development and implementation of standardized logistics policies, procedures, and tools (excluding procurement). This role is central to ensuring that logistics systems are fit-for-purpose, efficient, compliant, and supportive of MAP s medical aid delivery across the occupied Palestinian territory and Lebanon. A key focus will be on staff capacity building and field support to ensure high-quality logistics practices aligned with medical and humanitarian standards. About You You are an experienced humanitarian logistician who enjoys designing and building systems, ways of working, and governance to support more effective logistics processes and function. You have a broad range of expertise across warehousing, transport, customs and fleet management, and particular experience in health supply chains and medical logistics. You are able to bring a team with you through training to develop adherence to policies and procedures, and apply your experience in emergency response to give context appropriate advice. A solid communicator, you convey both the detail of processes and the reasons behind them to ensure buy-in from stakeholders at all levels of the organisation Duties and key responsibilities 1. Policy and Systems Development • Develop, document, and roll out logistics policies and SOPs in the following key areas: o Warehousing and cold chain management (with sensitivity to medical supply needs) o Stock control, inventory, and distribution tracking o Fleet and transport management (including movement of medical supplies across checkpoints and borders) o Asset tracking and management o Import/export procedures and customs clearance, especially for medical goods o Logistics record-keeping and audit readiness • Ensure that logistics systems are context-appropriate, compliant with MAP s internal policies, donor regulations, and relevant health standards (e.g., WHO guidelines, GMP). • Ensure that there is one version of the truth in MAP s logistics systems, working with other systems, projects, and governance bodies as required. • Support the development of the required systems to enable improvements in the supply chain function. 2. Training • Conduct multiple needs assessments to identify logistics training gaps across MAP s country offices. • Develop training materials such as competency frameworks, learning and development programmes, and associated training materials tailored to MAP s operational and medical logistics context. • Deliver training and coaching to logistics, operations, and program staff in Lebanon and the oPt (West Bank and Gaza). • Build staff capacity in cold chain, medical warehousing, and cross-border logistics procedures. • Establish systems for ongoing learning, including refresher trainings and knowledge sharing. 3. Quality Assurance and Compliance • Monitor field implementation of logistics procedures and identify areas for improvement. • Ensure all MAP medical logistics operations conform to Good Distribution Practice (GDP) standards. • Support internal audits and donor reviews by ensuring logistics documentation is in place and systems are audit-ready. • Work with MAP s MEAL and Operations teams to develop KPIs and performance metrics for logistics operations. • Develop and maintain a logistics risk management plan (RMP) and corrective and preventive actions (CAPA) plan, supporting the identification, assessment, and prioritisation of risks. 4. Operational Support • Provide technical support to country teams during emergency responses, including surge capacity for logistics planning and setup. • Liaise with program teams to ensure alignment between logistics support and medical programmatic needs. • Work closely with MAP's Procurement function to ensure consistency between Procurement and Logistics systems, policies, and procedures. PERSON SPECIFICATION Essential: • University degree in Logistics, Supply Chain Management, Humanitarian Operations, Public Health Logistics, or related field. • Significant experience in humanitarian logistics, including field-based experience in complex or protracted crisis contexts. • Demonstrable experience developing logistics SOPs and operational tools (excluding procurement). • Experience developing and implementing logistics systems (e.g. inventory management, e-assets). • Strong training and facilitation skills, including ability to work across cultures and languages. • Knowledge of Good Distribution Practice, cold chain and medical logistics standards. • Familiarity with customs, import/export, and movement constraints in occupied and conflict-affected areas. • Understanding of donor compliance frameworks (e.g., FCDO, ECHO, UN agencies). • Prior experience with medical or public health-focused NGOs. Desirable: • Arabic language skills (spoken and written). • Experience working in or on the occupied Palestinian territory and/or Lebanon. • Prior experience with medical or public health-focused NGOs. • Knowledge of humanitarian standards such as Sphere, Core Humanitarian Standard (CHS), and WHO guidelines. • Familiarity with the software development life-cycle. Personal attributes and other requirements • Commitment to a zero-tolerance policy on sexual exploitation & abuse/safeguarding. • Commitment to anti-discriminatory practice and equal opportunities. • Commitment to upholding the rights of people facing disadvantage and discrimination. • Commitment to the values and ethos of MAP. • Able to work flexibly in emergencies and to meet specific deadlines including some evenings and weekends. Disclaimer MAP reserves the right to close this advert before the confirmed closing date when we are in receipt of sufficient applications. We would therefore advise interested applicants to apply as early as possible. Due to the high volume of applications, we receive, we are unable to respond to every application. If you have not heard from us within two weeks of the deadline, then you have not been successful in shortlisting
