Hamilton Barnes

Support Executive (Observability, Reliability, DevOps) - 6 months - Hybrid London Heathrow - Inside IR35 We are seeking an experienced Support Executive with a strong background in observability, reliability engineering, and DevOps practices to join a leading technology-driven organisation. This role will play a key part in ensuring seamless customer experiences and service reliability across complex digital platforms through the implementation of unified monitoring, automation, and AI-driven analytics. Key Responsibilities: Implement unified observability frameworks and dashboards across multiple digital products. Define and manage SLIs, SLOs, alerts, and reliability metrics. Coordinate release schedules and manage cross-team dependencies to optimise delivery. Map and monitor end-to-end customer journeys to identify risks and performance gaps. Support automated testing, monitoring, and deployment pipelines. Conduct post-incident reviews, root cause analysis, and improve service resilience. Integrate AI-driven monitoring solutions to predict and prevent incidents. Collaborate with product, engineering, and operations teams to enhance system reliability. What You Will Ideally Bring: Proven DevOps or Site Reliability Engineering (SRE) experience. Strong hands-on expertise with observability platforms such as Datadog and Splunk. Proficiency with CI/CD, Infrastructure as Code (Terraform, CloudFormation), and automation tooling. Strong understanding of SLIs, SLOs, incident response, and performance engineering. Ability to translate complex technical data into actionable business insights. Excellent communication and collaboration skills across technical and non-technical teams. Experience with Kubernetes, Docker, or other containerised environments (desirable). Exposure to Agile or DevSecOps environments and reliability governance frameworks. Background in high-availability digital systems such as airline or E-commerce platforms (advantageous). Contract Details: Duration: 6 months (with possible extension) Day Rate: £375 per day (Inside IR35) Location: 4 days on site in Heathrow (Non Negotiable) Start Date: ASAP Support Executive (Observability, Reliability, DevOps) - 6 months - Hybrid London Heathrow - Inside IR35

Wintel Analyst (SC Cleared) - 6 months - Wokingham - Inside IR35 We are seeking an experienced Wintel Analyst to join our IT infrastructure team based in Wokingham. This is a hands-on technical role supporting a large-scale Windows environment, including Servers, virtualization, and endpoint management. The successful candidate will work on-site full-time, collaborating with internal teams to ensure stability, security, and efficiency across enterprise systems. Key Responsibilities: Handle daily IT service requests and incidents through ServiceNow. Provide 2nd/3rd line support for Windows Server environments (), including patching and security updates. Manage user accounts, permissions, and group policies in Active Directory and Azure AD. Build, configure, and troubleshoot laptops and desktops using Intune and Active Directory. Support VMware and Citrix 7.6 environments, including application deployment and troubleshooting. Assist with basic network troubleshooting and configuration (TCP, DNS, DHCP, FTP, etc.). Work with the IT team to resolve complex issues and maintain operational standards. What You Will Ideally Bring: Strong working knowledge of Windows Server, Active Directory, DNS, and DHCP. Proven experience as a Windows and VMware Analyst. Familiarity with Citrix 7.6 and Intune device management. Understanding of networking protocols and troubleshooting methods. Contract Details: Duration: 6 months (with possible extension) Day Rate: £350 per day (Inside IR35) Location: Wokingham (5 Days Per Week On Site Mandatory) Start Date: ASAP Wintel Analyst - 6 months - Wokingham - Inside IR35

Fantastic opportunity to ork with a leading technology integrator that s expanding their engineering team and looking for an experienced AV Field Service Engineer to join them on a permanent basis. This is a excellent opportunity for an engineer who loves being hands-on, enjoys variety, and wants to work within secure, high-impact environments. The Role Field-based across London and the South East Break-fix, fault-finding, maintanence and troubleshooting on a range of AV and control systems Work on secure sites Occasionally assist with handover and commissioning of new installations Join a team of around 25 engineers with solid support and structure What They re Looking For Minimum 4 years experience in AV field service or support Knowledge of AV schematics and signal flow Confident troubleshooting Crestron, QSC, Poly, Cisco systems (no programming required) Full clean UK driving licence this is a roaming role Able to obtain Security Clearance (SC / NPPV) UK National, 5+ years residency Someone who enjoys working independently, yet values being part of a team What s on Offer Salary: £35,000 £40,000 (DOE) Optional on-call rota (1-in-6) with £2,000 annual allowance Ongoing training and career development clear routes into commissioning or install engineering Strong support structure and a team that actually looks out for one another Why This Role Stands Out This isn t a faceless corporate gig. It s a chance to join a genuinely growing organisation that values its engineers, provides long-term progression, and gives you the space to develop your technical skillset.

Fantastic opportunity to work with a leading technology integrator that s expanding their engineering team and looking for an experienced AV Field Service Engineer to join them on a permanent basis. This is a excellent opportunity for an engineer who loves being hands-on, enjoys variety, and wants to work within secure, high-impact environments. The Role Field-based across London and the South East Break-fix, fault-finding, maintanence and troubleshooting on a range of AV and control systems Work on secure sites Occasionally assist with handover and commissioning of new installations Join a team of around 25 engineers with solid support and structure What They re Looking For Minimum 4 years experience in AV field service or support Knowledge of AV schematics and signal flow Confident troubleshooting Crestron, QSC, Poly, Cisco systems (no programming required) Full clean UK driving licence this is a roaming role Able to obtain Security Clearance (SC / NPPV) UK National, 5+ years residency Someone who enjoys working independently, yet values being part of a team What s on Offer Salary: £35,000 £40,000 (DOE) Optional on-call rota (1-in-6) with £2,000 annual allowance Ongoing training and career development clear routes into commissioning or install engineering Strong support structure and a team that actually looks out for one another Why This Role Stands Out This isn t a faceless corporate gig. It s a chance to join a genuinely growing organisation that values its engineers, provides long-term progression, and gives you the space to develop your technical skillset.

Azure Logic App Specialist - 6 months - Remote - Outside IR35 We are seeking a dedicated Azure Logic App Specialist for a 6-month contract to work directly with a key customer. This role involves designing and developing a series of playbooks, providing expert-level support and development of Azure Logic Apps in a fully remote capacity. Key Responsibilities: Design, develop, and maintain Azure Logic Apps workflows and playbooks. Utilize connectors effectively to integrate various services within Logic Apps. Implement error handling, monitoring, and best practices to ensure resilient cloud integrations. Act as the primary subject matter expert (SME) on Azure Logic Apps for the customer. Collaborate closely with the customer to deliver tailored Logic App solutions. Provide continuous support and troubleshooting for Logic App implementations. What You Will Ideally Bring: Deep hands-on experience with Azure Logic Apps and related connectors. Strong understanding of workflow design, error handling, and monitoring within Logic Apps. Proven ability to deliver resilient and scalable cloud integration solutions. Experience acting as a subject matter expert and trusted advisor on Azure Logic Apps. Excellent communication skills and ability to work closely with customers remotely. Strong problem-solving and analytical abilities. Contract Details: Duration: 6 months Location: Remote Day Rate: Up to £500 per day (Outside IR35) Azure Logic App Specialist - 6 months - Remote - Outside IR35

Sentinel SME - 6 months - Remote - Outside IR35 We are seeking an experienced Microsoft Sentinel SME for a 6-month contract to work directly with a key customer. This role involves designing and implementing advanced security playbooks, providing expert-level guidance, and delivering robust security monitoring and response solutions using Microsoft Sentinel. Key Responsibilities: Design, configure, and optimize Microsoft Sentinel environments for effective security monitoring. Develop and maintain custom analytics rules, workbooks, and playbooks. Implement automation and orchestration of incident response using Sentinel and related tools. Act as the primary subject matter expert (SME) on Microsoft Sentinel for the customer. Collaborate with stakeholders to tailor Sentinel use cases to the customer's security requirements. Provide ongoing support, tuning, and troubleshooting of Sentinel implementations. Ensure best practices for threat detection, incident response, and monitoring are applied. What You Will Ideally Bring: Deep, hands-on experience with Microsoft Sentinel and Azure security services. Strong understanding of SIEM concepts, log ingestion, and security operations workflows. Proven ability to design and deliver scalable and resilient security monitoring solutions. Experience acting as a trusted advisor/SME for security operations and SIEM tools. Excellent communication skills with the ability to work closely with customers remotely. Strong problem-solving, analytical, and threat-hunting abilities. Contract Details: Duration: 6 months Location: Remote Day Rate: Up to £500 per day (Outside IR35) Sentinel SME - 6 months - Remote - Outside IR35

Service Desk Associate - 6 months - Crawley- Inside IR35 We are seeking a proactive and technically skilled Service Desk Associate for a 6-month onsite contract role based in Crawley. The ideal candidate will be the first point of contact for IT-related issues, providing timely and effective support to end users across the organization. Key Responsibilities: Handle service desk requests including answering calls, responding to emails, and managing ticket submissions Reset passwords and assist users in regaining access to systems Perform basic troubleshooting for minor software issues and hardware glitches Support configuration challenges and simple setup problems Respond to user inquiries via phone, email, chat, or ticketing systems Log and track IT incidents and service requests accurately What You Will Ideally Bring: Solid understanding of IT infrastructure and common support tools Prior experience in a Service Desk, Helpdesk, or Technical Support role Technical proficiency at L1.5 level Excellent verbal and written communication skills Contract Details: Duration: 6 months (View for Extension) Day Rate: Up to £135 per day (Inside IR35) Location: Crawley Start Date: ASAP Service Desk Associate - 6 months - Crawley- Inside IR35