HOWARD JAMES RECRUITMENT CONSULTANCY LTD

Howard James Recruitment is supporting our client with the appointment of an experienced Workshop Controller in the Cheshire area. This is a hands-on position with responsibility for coordinating a varied workshop operation and ensuring work progresses safely, efficiently and to the required standard. The Role Working across multiple specialist workshop areas within the leisure vehicle sector, you will manage the day-to-day flow of work, coordinate technicians and act as a key link between the workshop and Service Advisors. This is an active role on the workshop floor rather than a desk-based management position. Key Responsibilities Coordinate technicians and allocate workloads across different workshop areas. Monitor job progress, identify delays and bottlenecks, and take action to keep work moving. Monitor and improve workshop productivity and efficiency. Motivate technicians, manage performance and support the achievement of performance targets. Ensure technicians have the information, parts and resources required to complete their work. Coordinate the movement of vehicles around the site. Maintain clear communication between technicians and Service Advisors, ensuring issues, delays and additional requirements are shared promptly. Monitor workshop health and safety, including PPE, safe working practices, housekeeping and access routes. Identify and address hazards or unsafe practices to help maintain a safe environment for staff, customers and visitors. About You You will be an organised, practical and confident workshop professional who is comfortable coordinating people and making decisions in a busy environment. You will be able to build effective working relationships with technicians while also challenging inefficiencies and maintaining standards. Previous experience as a Workshop Controller or in a similar workshop supervisory or management role. Experience managing or coordinating technicians. A sound understanding of workshop operations, productivity and efficiency. Strong organisational and communication skills. The confidence to motivate people and manage performance. A good understanding of workplace health and safety. A proactive approach to identifying and resolving problems. The ability to prioritise workloads and respond effectively to changing demands. Experience in a caravan, motorhome, automotive or similar service or workshop environment. A full driving licence, as the role involves regularly moving vehicles around the site. Apply If you have the practical workshop experience, communication skills and leadership approach required for this role, Howard James Recruitment would be pleased to hear from you. Please submit your application for consideration.

Customer Service Administrator About the Team You'll be joining a friendly and supportive team that prides itself on delivering excellent customer service. Working alongside experienced colleagues, you'll receive full training and have the opportunity to develop your skills within a growing business that values teamwork, customer care and continuous improvement. Due to continued growth, our client is looking to recruit a Customer Service Administrator to support their busy operations team. The Role This is an excellent opportunity for someone at the beginning of their career who has gained around 6-12 months' experience in an administration or customer service role and is looking to build their skills in a supportive office environment. Reporting to the Service Manager, you'll provide day-to-day administrative support while assisting customers with enquiries and ensuring a smooth customer experience. Full training will be provided, so a positive attitude and willingness to learn are just as important as previous experience. Key Responsibilities Respond to customer enquiries via telephone and email. Provide excellent customer service and ensure queries are resolved promptly. Prepare customer quotations and supporting documentation. Update and maintain accurate customer records using the company's internal system. Liaise with colleagues and external suppliers to help coordinate customer requests. Support the wider team with general administrative tasks. Ensure all customer information is recorded accurately and kept up to date. About You We're looking for someone who is enthusiastic, organised and enjoys helping people. Ideally, you'll have: 6-12 months' experience in an administration, customer service or office support role. A friendly and professional telephone manner. Good written and verbal communication skills. Basic IT skills, including Microsoft Office. Strong attention to detail and good organisational skills. The ability to manage your workload and work to deadlines. A positive attitude, willingness to learn and a proactive approach. What's on Offer This is a fantastic opportunity to join a growing business that is committed to delivering outstanding customer service while making a positive environmental impact. You'll receive full training, ongoing support and the opportunity to develop your career within a friendly and collaborative team.