V3 Recruitment

Customer Performance Analyst Location: Gosport Job Type: Full Time, Permanent Salary: £35,000 £40,000 per annum V3 are recruiting for a Customer Performance Analyst on behalf of our Logistics client based in Gosport. This is a fantastic opportunity for a data-driven professional who enjoys turning complex information into meaningful insights and working closely with customers to drive performance impr click apply for full job details

Material Planner Employment type: Full-time, permanent About the role We are working in partnership with a leading manufacturing organisation to recruit a highly organised and proactive Logistics Planner / Material Planner. This is a key role within the supply chain team, responsible for planning, coordinating, and controlling materials and logistics to support production schedules and customer demand. You will ensure that the right materials are in the right place at the right time, while maintaining efficiency and managing costs. Key Responsibilities Material Planning Create and maintain material requirement plans (MRP) based on production schedules, forecasts, and customer orders Review Bills of Materials (BOMs) and inventory levels on a regular basis Manage raw materials, work-in-progress, and finished goods to maintain optimal stock levels Liaise with the logistics/ purchasing teams to ensure timely ordering and delivery of materials Track supplier performance and resolve any shortages or delivery issues Monitor lead times and adjust planning parameters where required Coordinate engineering changes and product phase-ins/phase-outs with minimal disruption Logistics Planning Schedule inbound and outbound shipments to meet production and customer timelines Work closely with logistics providers, freight forwarders, and internal teams to manage transport requirements Ensure compliance with domestic and international shipping regulations and documentation Optimise transport costs while maintaining service levels Track shipment status and take action to resolve delays Maintain accurate delivery calendars and proactively communicate any changes Cross-Functional Coordination Collaborate with production, warehouse, procurement, quality, and sales teams Provide materials status updates in daily/weekly production meetings Contribute to capacity planning and production scheduling Support continuous improvement initiatives across the supply chain Systems & Reporting Generate and analyse reports on inventory, material usage, delivery performance, and logistics costs Investigate root causes of planning or delivery issues and support corrective actions Assist with the implementation or improvement of planning tools and systems Key Skills & Experience Strong knowledge of supply chain, logistics, and inventory management principles Previous experience in a Logistics Planner, Materials Planner, or similar role Experience using ERP/MRP systems Excellent organisational and time management skills Strong analytical and problem-solving ability Confident communicator able to work cross-functionally Ability to work under pressure and adapt to changing priorities High attention to detail and accuracy

Customer Performance Analyst Location: Gosport Job Type: Full Time, Permanent Salary: 35 000 per annum V3 are recruiting for a Customer Performance Analyst on behalf of our Logistics client based in Gosport. This is a fantastic opportunity for a data-driven professional who enjoys turning complex information into meaningful insights and working closely with customers to drive performance improvement. The Role As the Customer Performance Analyst, you will play a key role in capturing, validating and interpreting internal and external performance data. You will transform complex information into clear, accurate reports, dashboards and customer-ready presentations. Acting as both a data specialist and a key client liaison, you will support operational improvement and help strengthen customer relationships through high-quality insights and regular engagement. Key Responsibilities Collect, consolidate and manage KPI data from internal systems, external partners and customers Validate incoming data to ensure accuracy, completeness and consistency Analyse trends, performance gaps and operational drivers, working closely with the Business Performance team Create high-quality dashboards, reports and visual presentations for internal and customer use Work closely with Customer Service Managers to monitor feedback, resolve performance gaps and improve customer experience Present KPI results during regular customer business reviews Build and maintain strong customer relationships, identifying opportunities for added value Maintain documentation of data sources, methodologies and reporting standards Collaborate with cross-functional teams (Operations, Customer Service, IT, etc.) to improve data quality and KPI tracking Contribute to continuous improvement initiatives through performance measurement and insight Skills & Experience Required Strong analytical and data interpretation skills Proficient in Excel and BI/reporting tools (Power BI, Tableau or similar) Confident communicator with excellent verbal, written and presentation skills Strong customer focus with the ability to build lasting relationships Exceptional attention to detail and a high standard of data accuracy Ability to manage multiple data streams and meet deadlines Highly organised, adaptable and accountable Knowledge of Lean, Six Sigma or other continuous improvement methodologies (desirable)

Pay: From 24,000.00 per year Job Description: Customer Service Advisor Location: North Baddesley, near Southampton Pay: 12.21 per hour (rising in April) Hours: Flexible shift pattern 5 x 8-hour shifts per week, Monday to Sunday V3 Recruitment are working with our client, a rapidly growing outdoor brand based near Southampton, who are looking for Customer Service Advisors to join their friendly and dynamic team. This is a fantastic opportunity for someone with a passion for customer service and an interest in outdoor and camping products. You will develop in-depth knowledge of their product range, enabling you to confidently support both potential and existing customers with their enquiries. You will be communicating with customers across multiple channels including phone, WhatsApp, Facebook Messenger, Instagram DMs, email, and SMS, using a digital ticketing system (Gorgias). Key Responsibilities Respond to customer enquiries across multiple channels via the Gorgias ticketing system Provide clear, helpful, and high-quality responses to ensure customer issues are resolved efficiently Follow standard processes for returns, exchanges, and general customer support Work a variety of shifts, including evenings and weekends Adapt quickly to new processes and changes within the business Work collaboratively with the team to maintain and improve the company's 4.7/Excellent Trustpilot rating Ideal Candidate We are looking for motivated individuals who are enthusiastic about the outdoors and enjoy helping others. You will be detail-oriented, process-driven, and take pride in delivering excellent customer service. You will ideally have experience in: Delivering high-quality customer service across multiple channels Working towards KPIs and CSAT targets Using customer service or ticketing platforms such as Zendesk or Freshdesk (experience with Gorgias is a bonus) What We Offer 12.21 per hour, increasing in April Flexible shift patterns 5 x 8-hour shifts per week Weekends: 9am 5pm Evening shifts up to 10pm (worked from home) Free on-site parking in North Baddesley Fully stocked office kitchen with tea, coffee, biscuits, and fruit What You'll Love About Working Here Casual dress code Opportunity to borrow products from the full tent range Friends and family discount Relaxed and friendly company culture Chance to be part of a fast-growing business with global expansion plans Regular team socials and product testing opportunities from February onwards If this sounds like the right role for you, apply today! Job Types: Full-time, Temporary Contract length: 6 months Work Location: In person