Pay: From 28,000.00 per year Job Description: Job Description: Customer Service Advisor Full-Time, Permanent Havant 28,000 per year We're looking for a confident, proactive Customer Service Advisor to join our growing team in Havant. Working from our purpose-built offices and warehouse, you'll play a key role in delivering the outstanding service our customers rely on. We're a people-focused business with a strong belief that excellent customer service is at the heart of everything we do. If you're passionate about helping people, solving problems, and want to work in a supportive team, this could be the perfect role for you. The Role Hours: Monday to Friday, 8:30am 5:30pm Location: Havant (office-based) As a Customer Service Advisor, you will: Be the first point of contact for all customer enquiries Process orders received via phone, email, and website Support customers with product selection identifying upsell opportunities Resolve delivery or order issues promptly, escalating when necessary Maintain accurate customer records using our CRM system Provide administrative support to the sales team Build and maintain strong customer relationships to ensure ongoing satisfaction What We're Looking For We're looking for someone who is: Experienced in a customer-facing role Comfortable using Microsoft Word and Excel An excellent communicator with great phone manner Organised with strong time management skills Confident working both independently and as part of a team Proactive with ideas to improve processes and enhance service Willing to learn and grow with the business This is a hands-on role in a fast-paced environment, where your input and initiative will be truly valued. If you're adaptable, customer-focused, and ready to be part of a supportive, dedicated team we'd love to hear from you. Apply now to take the next step in your customer service career.
Mar 17, 2026
Full time
Pay: From 28,000.00 per year Job Description: Job Description: Customer Service Advisor Full-Time, Permanent Havant 28,000 per year We're looking for a confident, proactive Customer Service Advisor to join our growing team in Havant. Working from our purpose-built offices and warehouse, you'll play a key role in delivering the outstanding service our customers rely on. We're a people-focused business with a strong belief that excellent customer service is at the heart of everything we do. If you're passionate about helping people, solving problems, and want to work in a supportive team, this could be the perfect role for you. The Role Hours: Monday to Friday, 8:30am 5:30pm Location: Havant (office-based) As a Customer Service Advisor, you will: Be the first point of contact for all customer enquiries Process orders received via phone, email, and website Support customers with product selection identifying upsell opportunities Resolve delivery or order issues promptly, escalating when necessary Maintain accurate customer records using our CRM system Provide administrative support to the sales team Build and maintain strong customer relationships to ensure ongoing satisfaction What We're Looking For We're looking for someone who is: Experienced in a customer-facing role Comfortable using Microsoft Word and Excel An excellent communicator with great phone manner Organised with strong time management skills Confident working both independently and as part of a team Proactive with ideas to improve processes and enhance service Willing to learn and grow with the business This is a hands-on role in a fast-paced environment, where your input and initiative will be truly valued. If you're adaptable, customer-focused, and ready to be part of a supportive, dedicated team we'd love to hear from you. Apply now to take the next step in your customer service career.
Pay: From 24,000.00 per year Job Description: Customer Service Advisor Location: North Baddesley, near Southampton Pay: 12.21 per hour (rising in April) Hours: Flexible shift pattern 5 x 8-hour shifts per week, Monday to Sunday V3 Recruitment are working with our client, a rapidly growing outdoor brand based near Southampton, who are looking for Customer Service Advisors to join their friendly and dynamic team. This is a fantastic opportunity for someone with a passion for customer service and an interest in outdoor and camping products. You will develop in-depth knowledge of their product range, enabling you to confidently support both potential and existing customers with their enquiries. You will be communicating with customers across multiple channels including phone, WhatsApp, Facebook Messenger, Instagram DMs, email, and SMS, using a digital ticketing system (Gorgias). Key Responsibilities Respond to customer enquiries across multiple channels via the Gorgias ticketing system Provide clear, helpful, and high-quality responses to ensure customer issues are resolved efficiently Follow standard processes for returns, exchanges, and general customer support Work a variety of shifts, including evenings and weekends Adapt quickly to new processes and changes within the business Work collaboratively with the team to maintain and improve the company's 4.7/Excellent Trustpilot rating Ideal Candidate We are looking for motivated individuals who are enthusiastic about the outdoors and enjoy helping others. You will be detail-oriented, process-driven, and take pride in delivering excellent customer service. You will ideally have experience in: Delivering high-quality customer service across multiple channels Working towards KPIs and CSAT targets Using customer service or ticketing platforms such as Zendesk or Freshdesk (experience with Gorgias is a bonus) What We Offer 12.21 per hour, increasing in April Flexible shift patterns 5 x 8-hour shifts per week Weekends: 9am 5pm Evening shifts up to 10pm (worked from home) Free on-site parking in North Baddesley Fully stocked office kitchen with tea, coffee, biscuits, and fruit What You'll Love About Working Here Casual dress code Opportunity to borrow products from the full tent range Friends and family discount Relaxed and friendly company culture Chance to be part of a fast-growing business with global expansion plans Regular team socials and product testing opportunities from February onwards If this sounds like the right role for you, apply today! Job Types: Full-time, Temporary Contract length: 6 months Work Location: In person
Mar 11, 2026
Seasonal
Pay: From 24,000.00 per year Job Description: Customer Service Advisor Location: North Baddesley, near Southampton Pay: 12.21 per hour (rising in April) Hours: Flexible shift pattern 5 x 8-hour shifts per week, Monday to Sunday V3 Recruitment are working with our client, a rapidly growing outdoor brand based near Southampton, who are looking for Customer Service Advisors to join their friendly and dynamic team. This is a fantastic opportunity for someone with a passion for customer service and an interest in outdoor and camping products. You will develop in-depth knowledge of their product range, enabling you to confidently support both potential and existing customers with their enquiries. You will be communicating with customers across multiple channels including phone, WhatsApp, Facebook Messenger, Instagram DMs, email, and SMS, using a digital ticketing system (Gorgias). Key Responsibilities Respond to customer enquiries across multiple channels via the Gorgias ticketing system Provide clear, helpful, and high-quality responses to ensure customer issues are resolved efficiently Follow standard processes for returns, exchanges, and general customer support Work a variety of shifts, including evenings and weekends Adapt quickly to new processes and changes within the business Work collaboratively with the team to maintain and improve the company's 4.7/Excellent Trustpilot rating Ideal Candidate We are looking for motivated individuals who are enthusiastic about the outdoors and enjoy helping others. You will be detail-oriented, process-driven, and take pride in delivering excellent customer service. You will ideally have experience in: Delivering high-quality customer service across multiple channels Working towards KPIs and CSAT targets Using customer service or ticketing platforms such as Zendesk or Freshdesk (experience with Gorgias is a bonus) What We Offer 12.21 per hour, increasing in April Flexible shift patterns 5 x 8-hour shifts per week Weekends: 9am 5pm Evening shifts up to 10pm (worked from home) Free on-site parking in North Baddesley Fully stocked office kitchen with tea, coffee, biscuits, and fruit What You'll Love About Working Here Casual dress code Opportunity to borrow products from the full tent range Friends and family discount Relaxed and friendly company culture Chance to be part of a fast-growing business with global expansion plans Regular team socials and product testing opportunities from February onwards If this sounds like the right role for you, apply today! Job Types: Full-time, Temporary Contract length: 6 months Work Location: In person
Pay: 24,000.00- 25,000.00 per year Job Description: Customer Service Advisor North Baddesley, Near Southampton Monday Friday, 9am 5pm 24 000 per annum Temporary (7-month contract) with potential to become permanent V3 Recruitment are working with a rapidly growing and hugely successful outdoor brand based near Southampton, who are looking for Customer Service Advisors to join their friendly and dynamic team. This is a temporary position for 7 months, however there is strong potential for the role to become permanent. It would also suit students looking for full-time work over the Easter and Summer period. This is a fantastic opportunity to join a well-loved outdoor brand with beautiful offices, a relaxed environment and a genuinely friendly team culture. If you have a passion for delivering excellent customer service and an interest in outdoor and camping products, this could be the perfect role for you. You will develop in-depth knowledge of the product range, enabling you to confidently support both potential and existing customers with their enquiries. The Role You will be communicating with customers across multiple channels including: Phone WhatsApp Facebook Messenger Instagram DMs Email SMS All enquiries are managed via the Gorgias digital ticketing system. Key Responsibilities Respond to customer enquiries across multiple channels via the Gorgias ticketing system Provide clear, helpful and high-quality responses to ensure customer issues are resolved efficiently Follow standard processes for returns, exchanges and general customer support Adapt quickly to new processes and changes within the business Work collaboratively with the team to maintain and improve the company's 4.7 Excellent Trustpilot rating Ideal Candidate We are looking for motivated individuals who are enthusiastic about the outdoors and enjoy helping others. You will be detail-oriented, process-driven and take pride in delivering exceptional customer service. You will ideally have experience in: Delivering high-quality customer service across multiple channels Working towards KPIs and CSAT targets Using customer service or ticketing platforms such as Zendesk or Freshdesk (experience with Gorgias would be an advantage) This is a brilliant opportunity to join a growing brand with a strong reputation and supportive team culture. If you are immediately available or looking for a great short-term opportunity with long-term potential, we would love to hear from you. Work Location: In person
Mar 11, 2026
Seasonal
Pay: 24,000.00- 25,000.00 per year Job Description: Customer Service Advisor North Baddesley, Near Southampton Monday Friday, 9am 5pm 24 000 per annum Temporary (7-month contract) with potential to become permanent V3 Recruitment are working with a rapidly growing and hugely successful outdoor brand based near Southampton, who are looking for Customer Service Advisors to join their friendly and dynamic team. This is a temporary position for 7 months, however there is strong potential for the role to become permanent. It would also suit students looking for full-time work over the Easter and Summer period. This is a fantastic opportunity to join a well-loved outdoor brand with beautiful offices, a relaxed environment and a genuinely friendly team culture. If you have a passion for delivering excellent customer service and an interest in outdoor and camping products, this could be the perfect role for you. You will develop in-depth knowledge of the product range, enabling you to confidently support both potential and existing customers with their enquiries. The Role You will be communicating with customers across multiple channels including: Phone WhatsApp Facebook Messenger Instagram DMs Email SMS All enquiries are managed via the Gorgias digital ticketing system. Key Responsibilities Respond to customer enquiries across multiple channels via the Gorgias ticketing system Provide clear, helpful and high-quality responses to ensure customer issues are resolved efficiently Follow standard processes for returns, exchanges and general customer support Adapt quickly to new processes and changes within the business Work collaboratively with the team to maintain and improve the company's 4.7 Excellent Trustpilot rating Ideal Candidate We are looking for motivated individuals who are enthusiastic about the outdoors and enjoy helping others. You will be detail-oriented, process-driven and take pride in delivering exceptional customer service. You will ideally have experience in: Delivering high-quality customer service across multiple channels Working towards KPIs and CSAT targets Using customer service or ticketing platforms such as Zendesk or Freshdesk (experience with Gorgias would be an advantage) This is a brilliant opportunity to join a growing brand with a strong reputation and supportive team culture. If you are immediately available or looking for a great short-term opportunity with long-term potential, we would love to hear from you. Work Location: In person
