The Charleston Trust

Reporting to: CEO Direct reports: Café Assistants and Café Supervisors Contract: Permanent Salary: £27,700 - £33,800 (pro rata) Hours: 35 hours per week. Working days will vary in line with business requirements. Predominantly café based, with some office working will be required. Location: Charleston in Firle (BN8 6LL) & Charleston in Lewes (BN7 1FB) Charleston is seeking a proactive and positive individual with excellent interpersonal skills to lead the catering offer across Charleston s two sites. The Café Manager will manage the café s daily operations, ensuring a warm and welcoming experience for all visitors. Responsibilities include developing seasonal menus, supervising staff, handling stock orders, and leading the coordination of catering for public events and venue hire. General duties Lead and deliver the catering offer, growing the business and maximising profits while maintaining a high-quality service and inclusive atmosphere for all customers. To manage the day to day running of the catering offer, including the scheduling and management of a café team. Coordinate, supervise, train and develop the café team. Lead on the catering offer for all aspects of Charleston s year-round programme of events. The Café Manager will work alongside the Front of House and Events team to coordinate the catering for public events, and internal and external hires of our public spaces. Ensure that the barns, and all connected spaces are clean and well presented. Act as the designated alcohol licence holder, ensuring all activities comply with the premises licence and legal requirements. Act as a keyholder and open / close venues following security procedures. Maintain all food deliveries records. Financial responsibilities Manage budgets for the café, staffing and all food related items. Frequently reviewing staff costs. Responsible for ordering food and related supplies. Maintain food delivery records and all discrepancies are followed up. Approval of invoices for food and related supplies. Review chosen suppliers against Charleston s criteria including value for money. Responsible for maintenance of point of sales systems. Review receipts and other information from point of sales systems. Manage staff rotas, with reference to expected activity levels. Visitor welcome Create and maintain a safe, professional and welcoming atmosphere for all visitors. Ensure that visitor access requirements are met. Contribute to the collective effort to keep the site clean and safe for visitors. Health and safety Lead on food safety working with external support as required, ensuring records are kept up to date and training is completed. Maintain allergens documentation. Understand Charleston s emergency procedures and in the event of an emergency, help oversee the safe evacuation of the buildings. Monitor health & safety day to day, being vigilant to potential hazards.

Reporting to: CEO Contract: Permanent Salary: £27,700 - £33,800 pro rata Hours: 35 hours per week. On site. Some evening and weekend work may be required. Location: Charleston in Firle (BN8 6LL) & Charleston in Lewes (BN7 1FB) The Facilities Manager will ensure a safe, well-maintained, and welcoming environment across Charleston s two sites at Firle and in central Lewes. The postholder will oversee the day-to-day facilities operations of both sites, including security, building maintenance and health & safety procedures.This role requires the post holder to carry out physically demanding tasks such as moving furniture and other manual handling. Duties and responsibilities Operations and facilities Responsibility for the management of Charleston s buildings and facilities. Coordinate and oversee cleaning, maintenance, utilities, and supplies, ensuring smooth, cost-effective operations. Manage supplier and contracts relationships including waste management, building maintenance, cleaning and security; review chosen suppliers against Charleston s criteria including value for money. Act as the main contact for tenants and ensure efficient resolution of queries. Oversee the relationship with the external IT provider to ensure organisational IT requirements are met and value for money achieved. Work closely with the Head of Collections and Research and Head of Exhibitions to maintain excellent environmental conditions for the protection of the house and objects. Proactively improve the sites in collaboration with the Visitor Experience Manager, leading on wayfinding, sustainability, and access initiatives. Actively manage and monitor the annual operations and utilities budgets, seeking cost savings and service improvements through regular contract reviews. Maintain records to ensure any discrepancies are followed up, allowing pro-active, timely review of invoices. Site maintenance Schedule and manage routine, preventative, and emergency maintenance. Ensure regular inspections of plant and equipment to deliver safe operational standards, documenting results and addressing concerns proactively. Carry out maintenance requirements and lead on scheduling external contractors as required. Schedule regular contractors as required for servicing and maintenance visits. Hands-on approach with the ability and willingness to carry out minor repairs and fixes as needed. Actively manage and monitor the budget for site maintenance. Research and source cost effective and sustainable materials and supplies. Maintain records to allow proactive timely review of invoices and follow up of any discrepancies. Health and Safety Lead annual health and safety reviews and ensure compliance with all regulations. Support the development of comprehensive method statements and risk assessments for all areas of work throughout the gallery, ensuring compliance with health and safety regulations. Carry out operational maintenance work identified by Health and Safety assessments. Attend and contribute to monthly Health & Safety meetings. Work with the Visitor Experience Manager to ensure all facilities are accessible and inclusive for visitors with additional needs. Emergency and security procedures Act as a keyholder and respond to emergency callouts as required. Manage building security systems and records and serve as Fire Marshal. Lead staff inductions on emergency and security procedures. General duties To act at all times in the best interests of Charleston. Ensure that data capture, storage and processing related to finance and resources activity complies with Charleston s policies and GDPR regulations. Undertake any other duties as agreed with your Line Manager. To work flexibly to best meet the needs of the organisation. This list of duties and responsibilities is not intended to be exhaustive. The job holder will be expected to take on additional tasks when required; these tasks will be in keeping with the general profile of the role.