Managing Agent Co-Ordinator Location: Ealing, London Hybrid 2 days a week in the office Salary: £29,969.00- £31,258.00 Type: Fixed term contract 12 months Hours: 35 hours a week Monday to Friday DBS Level: Basic Responsible for supporting the delivery of the Managing Agents Project for the effective and efficient management of a portfolio of external managing agents. To provide and deliver a full and effective administrative support to the wider team to ensure our approach meets our landlord and regulatory requirements. Responsible for the document management requirements for the team and project overall. Offer guidance and support to internal colleagues in respect of A2Dominions contractual relationship with external managing agents with reference to the headlease and current legislation. Key Responsibilities To deliver excellent standards and performance in relation to customer service, regulatory and legal compliance, best practice and innovation, specifically in the areas of: Responsible for resolving low level resident queries promptly, including liaison with the A2Dominion Operational Teams. Ensuring residents enquiries are responded to appropriately and service is delivered in accordance with service standards policies, procedures, statutory regulations and relevant Codes of Practice. Support the managing agent project team with their workload by managing the communications from key stakeholders including third party owners; managing agents; and internal operational teams. To assist with the collation and storage of data ensuring it is accessible by the team and wider business. This will include liaison with multiple internal teams who hold an interest in the data. To generate and maintain reports which provide key data on the performance of the team. In addition, you will be required to provide feedback on the data collated including trends and recommendations for improvements. To effectively liaise with counterparts across the business to provide a smooth running service. Provide assistance and support to other roles in the team to cover staff shortages or high level demand. More about you: Educated to GCSE level or equivalent in Maths and English (Grades A - C) Hold (or working towards) a professional qualification such as RICS (Royal Institution of Chartered Surveyors), ARLA Property mark, TPI (The Property Institute (Formerly IRPM , or CIH (Chartered Institute of Housing). Good understanding of leasehold block management in the private sector and working with managing agents both directly employed and appointed by superior landlords Excellent communication skills, both verbally and written. Excellent interpersonal skills and ability to work collaboratively with stakeholders and colleagues. Ability to work effectively under pressure and to meet deadlines and targets. High Attention to detail Accurate interpretation of financial data / service charge statements Able to prioritise and work in an organised manner About us At A2Dominion, we re more than a housing provider. We re a not-for-profit organisation with a clear social purpose: to create homes and communities people love to live in. With over 38,000 homes across London and the South East, we reinvest our profits into building more affordable homes and delivering services that make a real difference. We re a G15 housing association with a strong social purpose. Choosing us is easy As an employee of A2Dominion, we want you to feel rewarded and have a choice of flexible benefits, salary exchange benefits, and rewards and discounts that work for you, wherever you are in your life. We offer a wide range of staff benefits. For this role, these include 25 days holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service Up to 8% contributory pension Flexible working In addition, all permanent and fixed-term employees receive a generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family. Diversity & Inclusion We re proud to be a Disability Confident Employer and welcome applications from people of all backgrounds. Our recruitment process is inclusive and accessible, and we guarantee an interview to disabled applicants who meet the minimum criteria. Reasonable adjustments are available throughout the process - just contact our Resourcing Team. We know some people hesitate to apply if they don t meet every requirement. If that s you, we encourage you to apply if your skills and experience align please get in touch with us to talk it through. At A2Dominion, we value diversity, embrace flexibility, and are a family-friendly employer. Everyone belongs here. Join us and help make a lasting difference in the lives of our customers. This vacancy is being managed by Becci Zapala. The role closes on Friday 17 October 2025. We reserve the right to close early upon appointment of the right candidate.
Oct 08, 2025
Contractor
Managing Agent Co-Ordinator Location: Ealing, London Hybrid 2 days a week in the office Salary: £29,969.00- £31,258.00 Type: Fixed term contract 12 months Hours: 35 hours a week Monday to Friday DBS Level: Basic Responsible for supporting the delivery of the Managing Agents Project for the effective and efficient management of a portfolio of external managing agents. To provide and deliver a full and effective administrative support to the wider team to ensure our approach meets our landlord and regulatory requirements. Responsible for the document management requirements for the team and project overall. Offer guidance and support to internal colleagues in respect of A2Dominions contractual relationship with external managing agents with reference to the headlease and current legislation. Key Responsibilities To deliver excellent standards and performance in relation to customer service, regulatory and legal compliance, best practice and innovation, specifically in the areas of: Responsible for resolving low level resident queries promptly, including liaison with the A2Dominion Operational Teams. Ensuring residents enquiries are responded to appropriately and service is delivered in accordance with service standards policies, procedures, statutory regulations and relevant Codes of Practice. Support the managing agent project team with their workload by managing the communications from key stakeholders including third party owners; managing agents; and internal operational teams. To assist with the collation and storage of data ensuring it is accessible by the team and wider business. This will include liaison with multiple internal teams who hold an interest in the data. To generate and maintain reports which provide key data on the performance of the team. In addition, you will be required to provide feedback on the data collated including trends and recommendations for improvements. To effectively liaise with counterparts across the business to provide a smooth running service. Provide assistance and support to other roles in the team to cover staff shortages or high level demand. More about you: Educated to GCSE level or equivalent in Maths and English (Grades A - C) Hold (or working towards) a professional qualification such as RICS (Royal Institution of Chartered Surveyors), ARLA Property mark, TPI (The Property Institute (Formerly IRPM , or CIH (Chartered Institute of Housing). Good understanding of leasehold block management in the private sector and working with managing agents both directly employed and appointed by superior landlords Excellent communication skills, both verbally and written. Excellent interpersonal skills and ability to work collaboratively with stakeholders and colleagues. Ability to work effectively under pressure and to meet deadlines and targets. High Attention to detail Accurate interpretation of financial data / service charge statements Able to prioritise and work in an organised manner About us At A2Dominion, we re more than a housing provider. We re a not-for-profit organisation with a clear social purpose: to create homes and communities people love to live in. With over 38,000 homes across London and the South East, we reinvest our profits into building more affordable homes and delivering services that make a real difference. We re a G15 housing association with a strong social purpose. Choosing us is easy As an employee of A2Dominion, we want you to feel rewarded and have a choice of flexible benefits, salary exchange benefits, and rewards and discounts that work for you, wherever you are in your life. We offer a wide range of staff benefits. For this role, these include 25 days holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service Up to 8% contributory pension Flexible working In addition, all permanent and fixed-term employees receive a generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family. Diversity & Inclusion We re proud to be a Disability Confident Employer and welcome applications from people of all backgrounds. Our recruitment process is inclusive and accessible, and we guarantee an interview to disabled applicants who meet the minimum criteria. Reasonable adjustments are available throughout the process - just contact our Resourcing Team. We know some people hesitate to apply if they don t meet every requirement. If that s you, we encourage you to apply if your skills and experience align please get in touch with us to talk it through. At A2Dominion, we value diversity, embrace flexibility, and are a family-friendly employer. Everyone belongs here. Join us and help make a lasting difference in the lives of our customers. This vacancy is being managed by Becci Zapala. The role closes on Friday 17 October 2025. We reserve the right to close early upon appointment of the right candidate.
Weekend Cook/Chef Salary: £6,552 - £7,883.20 Type: Permanent, Part time, weekends (10 hours per week), working hours 8:30am 1:30pm Location: Chimney Court, Tilehurst, Reading, RG30 4EN DBS checked required - Enhanced Role Overview We re searching for a Weekend Cook/Chef to join our friendly and hard-working team at A2Dominion. As a Weekend Cook/Chef at Chimney Court, you will be responsible for leading and delivering a first class catering service at the weekends for the retirement housing scheme, which accounts 57 self contained apartments for residents aged 55+. Key responsibilities: Lead our service to prepare & cook meals for our busy restaurant service Provide high quality meals catering for our residents and guests - taking responsibility for particular dietary and cultural needs as per resident food profiles Complete administrative documentation, recording meals sold and reporting resident feedback to the Chef Manager Ensure compliance with hygiene and health and safety legislation/guidelines including the Registered Homes Act 1984 Take responsibility for own time management, working with colleagues and maintain the standards set by the Catering Manager As part of your initial training and start to life working with us, we may require you to attend some face to face sessions that will be held on a weekday, we will discuss this further throughout your application. More about you: We want you to bring your knowledge and experience to play your part in improving people s lives: Previous catering and hands on food preparation is essential Ideally you will have a Catering/Cooking qualification and/or experience working in a Care and Support environment, or cooking experience for large volumes of people Ability to engage with elderly vulnerable customers and their families Excellent verbal and written communication skills Comfortable with completing online training by no means do you need to be an IT expert, we will support you throughout! About A2Dominion We are a UK housing association committed to a new vision providing homes people love to live in. With over 38,000 homes in management across London and southern England, we provide a wide range of homes for social, affordable, and private rent, specialist services, as well as homes for sale and shared ownership. Our 70,000+ customers come from a diverse range of backgrounds with varying levels of income. We re here to provide them all with homes that are safe, high quality and sustainable. And with social housing roots going back eight decades, we continue to ensure that every penny of profit is reinvested into our charitable social purpose delivering more homes and better services for customers. Choosing us is easy As an employee of A2Dominion, we want you to feel rewarded and have a choice of flexible benefits, salary exchange benefits, and rewards and discounts that work for you, wherever you are in your life. We offer a wide range of staff benefits. For this role, these include: 25 days holiday (Pro rated for Part time, Plus Bank Holidays) increasing up to 28 days with 3 years of service Investment in your learning and development In addition, all permanent and fixed-term employees receive a generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family. We also operate a Cycle to Work Scheme whereby employees have access to cycling equipment throughout the year and can pay via monthly salary deductions. A2Dominion Group is a Disability Confident Employer which means that we are committed to employing disabled people and will: actively look to attract and recruit disabled people, provide a fully inclusive and accessible recruitment process, offer an interview to disabled applicants who meet the minimum criteria for the job, be flexible with assessing people so disabled applicants have the best opportunity to demonstrate that they can do the job, make reasonable adjustments as required. At A2Dominion Group, we recognise the positive value of diversity, promote equality and inclusivity in our hiring processes. We always aim to recruit the person who is most suited to the job and welcome applications from people of all backgrounds men and women, people of all ages, sexual orientations, nationalities, religions, and beliefs. Meeting the role requirements If you require a reasonable adjustment during the recruitment process, please contact our Talent Team to request. We recognise that some females will only apply for a role if they meet 100% of role requirements. If this sounds like you, we d still encourage you to apply and also to arrange a call with one of our recruitment team to discuss your application further. A2Dominion are proud to be a family friendly employer Everyone is welcome at A2Dominion Group. We know that equality, diversity, and inclusivity make us better. We embrace the unique contributions of our people and seek to create a workplace where everyone feels like they belong. Find out why our people love working with us. Join us at A2Dominion, where your expertise will be integral to our recovery journey, creating lasting positive changes in the lives of our customers. If you possess the right motivation and drive to contribute to our recovery and change initiatives, we invite you to apply and be a crucial part of our team.
Oct 03, 2025
Full time
Weekend Cook/Chef Salary: £6,552 - £7,883.20 Type: Permanent, Part time, weekends (10 hours per week), working hours 8:30am 1:30pm Location: Chimney Court, Tilehurst, Reading, RG30 4EN DBS checked required - Enhanced Role Overview We re searching for a Weekend Cook/Chef to join our friendly and hard-working team at A2Dominion. As a Weekend Cook/Chef at Chimney Court, you will be responsible for leading and delivering a first class catering service at the weekends for the retirement housing scheme, which accounts 57 self contained apartments for residents aged 55+. Key responsibilities: Lead our service to prepare & cook meals for our busy restaurant service Provide high quality meals catering for our residents and guests - taking responsibility for particular dietary and cultural needs as per resident food profiles Complete administrative documentation, recording meals sold and reporting resident feedback to the Chef Manager Ensure compliance with hygiene and health and safety legislation/guidelines including the Registered Homes Act 1984 Take responsibility for own time management, working with colleagues and maintain the standards set by the Catering Manager As part of your initial training and start to life working with us, we may require you to attend some face to face sessions that will be held on a weekday, we will discuss this further throughout your application. More about you: We want you to bring your knowledge and experience to play your part in improving people s lives: Previous catering and hands on food preparation is essential Ideally you will have a Catering/Cooking qualification and/or experience working in a Care and Support environment, or cooking experience for large volumes of people Ability to engage with elderly vulnerable customers and their families Excellent verbal and written communication skills Comfortable with completing online training by no means do you need to be an IT expert, we will support you throughout! About A2Dominion We are a UK housing association committed to a new vision providing homes people love to live in. With over 38,000 homes in management across London and southern England, we provide a wide range of homes for social, affordable, and private rent, specialist services, as well as homes for sale and shared ownership. Our 70,000+ customers come from a diverse range of backgrounds with varying levels of income. We re here to provide them all with homes that are safe, high quality and sustainable. And with social housing roots going back eight decades, we continue to ensure that every penny of profit is reinvested into our charitable social purpose delivering more homes and better services for customers. Choosing us is easy As an employee of A2Dominion, we want you to feel rewarded and have a choice of flexible benefits, salary exchange benefits, and rewards and discounts that work for you, wherever you are in your life. We offer a wide range of staff benefits. For this role, these include: 25 days holiday (Pro rated for Part time, Plus Bank Holidays) increasing up to 28 days with 3 years of service Investment in your learning and development In addition, all permanent and fixed-term employees receive a generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family. We also operate a Cycle to Work Scheme whereby employees have access to cycling equipment throughout the year and can pay via monthly salary deductions. A2Dominion Group is a Disability Confident Employer which means that we are committed to employing disabled people and will: actively look to attract and recruit disabled people, provide a fully inclusive and accessible recruitment process, offer an interview to disabled applicants who meet the minimum criteria for the job, be flexible with assessing people so disabled applicants have the best opportunity to demonstrate that they can do the job, make reasonable adjustments as required. At A2Dominion Group, we recognise the positive value of diversity, promote equality and inclusivity in our hiring processes. We always aim to recruit the person who is most suited to the job and welcome applications from people of all backgrounds men and women, people of all ages, sexual orientations, nationalities, religions, and beliefs. Meeting the role requirements If you require a reasonable adjustment during the recruitment process, please contact our Talent Team to request. We recognise that some females will only apply for a role if they meet 100% of role requirements. If this sounds like you, we d still encourage you to apply and also to arrange a call with one of our recruitment team to discuss your application further. A2Dominion are proud to be a family friendly employer Everyone is welcome at A2Dominion Group. We know that equality, diversity, and inclusivity make us better. We embrace the unique contributions of our people and seek to create a workplace where everyone feels like they belong. Find out why our people love working with us. Join us at A2Dominion, where your expertise will be integral to our recovery journey, creating lasting positive changes in the lives of our customers. If you possess the right motivation and drive to contribute to our recovery and change initiatives, we invite you to apply and be a crucial part of our team.
Managing Agent Contract Manager Location: Ealing - London Salary: £34,800 - £36,631 Fixed term contract 12 months A2Dominion is a residential property group with a social purpose to improve people s lives. While we take a commercial approach to housebuilding, we reinvest all our profits into building more new homes and supporting the communities in which we work. We re a strong player in our field and we re part of the G15, a group of the largest housing providers in London. We re proud of our commitment to our customers. Role Purpose Responsible for supporting the delivery of the Managing Agents Project for the effective and efficient management of a portfolio of external managing agents. Continued engagement with third parties and managing agents to build relationships and ensure a collaborative working environment. Ensure the terms of the managing agreements and leases are adhered too and met by all parties. Offer guidance and support to internal colleagues in respect of A2Dominions contractual relationship with external managing agents with reference to the headlease and current legislation. Key responsibilities/deliverables Oversee and lead contract management for our agreements and management arrangements with third party owners and managing agents Lease reading- Provide internal colleagues with guidance in respect to A2D responsibilities designated within the terms of the headlease Ensure that A2D are complying with their legal responsibilities and not carrying out works for which they are not liable, and Managing Agents are held accountable for their obligations. Ensure that third parties and managing agents are carrying out their legal and contractual obligations Improve working relationships to set up effective and efficient working practices in the best interests of A2Dominion Hold regular meetings with key stakeholders in relation to performance and working practices Dispute resolution on behalf of A2Dominion with third party owners and or managing agents. Report on performance and compliance for third party owners and managing agents Use data to identify, evaluate and implement service improvements to increase resident satisfaction and value for money Work collectively with other members of the project team to ensure of compliance, and visibility and accessibility to information Support our front-line teams and property managers to work effectively where third party owned or managing agents are present on our schemes Act as an escalation point for our front-line staff and property management teams when they are experiencing difficulties with third party owners and managing agents Provide assistance and support to other roles in the team to cover staff shortages or high level demand More about you: Educated to GCSE level or equivalent in Maths and English (Grades A - C) Hold (or working towards) a professional qualification such as RICS (Royal Institution of Chartered Surveyors), ARLA Property mark, TPI (The Property Institute (Formerly IRPM , or CIH (Chartered Institute of Housing). Working knowledge of Landlord and Tenant Acts, Statutory Instruments and Regulations. Good understanding of leasehold block management in the private sector and working with managing agents both directly employed and appointed by superior landlords Excellent communication skills, both verbally and written. Excellent interpersonal skills and ability to work collaboratively with stakeholders and colleagues. Ability to work effectively under pressure and to meet deadlines and targets. High Attention to detail Experience of managing internal and external relationships effectively Able to prioritise and work in an organised manner Whatever the role, we want you to bring your knowledge and experience to play your part in improving people s lives. Choosing us is easy As an employee of A2Dominion, we want you to feel rewarded and have a choice of flexible benefits, salary exchange benefits, and rewards and discounts that work for you, wherever you are in your life. We offer a wide range of staff benefits. For this role, these include: 25 days holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service Up to 8% contributory pension Flexible working Investment in your learning and development. If you require a reasonable adjustment during the recruitment process, please contact our Talent Team to request. A2Dominion are proud to be a family friendly employer Everyone is welcome at A2Dominion Group. We know that equality, diversity, and inclusivity make us better. We embrace the unique contributions of our people and seek to create a workplace where everyone feels like they belong. Join us at A2Dominion, where your expertise will be integral to our recovery journey, creating lasting positive changes in the lives of our customers. If you possess the right motivation and drive to contribute to our recovery and change initiatives, we invite you to apply and be a crucial part of our team.
Oct 03, 2025
Contractor
Managing Agent Contract Manager Location: Ealing - London Salary: £34,800 - £36,631 Fixed term contract 12 months A2Dominion is a residential property group with a social purpose to improve people s lives. While we take a commercial approach to housebuilding, we reinvest all our profits into building more new homes and supporting the communities in which we work. We re a strong player in our field and we re part of the G15, a group of the largest housing providers in London. We re proud of our commitment to our customers. Role Purpose Responsible for supporting the delivery of the Managing Agents Project for the effective and efficient management of a portfolio of external managing agents. Continued engagement with third parties and managing agents to build relationships and ensure a collaborative working environment. Ensure the terms of the managing agreements and leases are adhered too and met by all parties. Offer guidance and support to internal colleagues in respect of A2Dominions contractual relationship with external managing agents with reference to the headlease and current legislation. Key responsibilities/deliverables Oversee and lead contract management for our agreements and management arrangements with third party owners and managing agents Lease reading- Provide internal colleagues with guidance in respect to A2D responsibilities designated within the terms of the headlease Ensure that A2D are complying with their legal responsibilities and not carrying out works for which they are not liable, and Managing Agents are held accountable for their obligations. Ensure that third parties and managing agents are carrying out their legal and contractual obligations Improve working relationships to set up effective and efficient working practices in the best interests of A2Dominion Hold regular meetings with key stakeholders in relation to performance and working practices Dispute resolution on behalf of A2Dominion with third party owners and or managing agents. Report on performance and compliance for third party owners and managing agents Use data to identify, evaluate and implement service improvements to increase resident satisfaction and value for money Work collectively with other members of the project team to ensure of compliance, and visibility and accessibility to information Support our front-line teams and property managers to work effectively where third party owned or managing agents are present on our schemes Act as an escalation point for our front-line staff and property management teams when they are experiencing difficulties with third party owners and managing agents Provide assistance and support to other roles in the team to cover staff shortages or high level demand More about you: Educated to GCSE level or equivalent in Maths and English (Grades A - C) Hold (or working towards) a professional qualification such as RICS (Royal Institution of Chartered Surveyors), ARLA Property mark, TPI (The Property Institute (Formerly IRPM , or CIH (Chartered Institute of Housing). Working knowledge of Landlord and Tenant Acts, Statutory Instruments and Regulations. Good understanding of leasehold block management in the private sector and working with managing agents both directly employed and appointed by superior landlords Excellent communication skills, both verbally and written. Excellent interpersonal skills and ability to work collaboratively with stakeholders and colleagues. Ability to work effectively under pressure and to meet deadlines and targets. High Attention to detail Experience of managing internal and external relationships effectively Able to prioritise and work in an organised manner Whatever the role, we want you to bring your knowledge and experience to play your part in improving people s lives. Choosing us is easy As an employee of A2Dominion, we want you to feel rewarded and have a choice of flexible benefits, salary exchange benefits, and rewards and discounts that work for you, wherever you are in your life. We offer a wide range of staff benefits. For this role, these include: 25 days holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service Up to 8% contributory pension Flexible working Investment in your learning and development. If you require a reasonable adjustment during the recruitment process, please contact our Talent Team to request. A2Dominion are proud to be a family friendly employer Everyone is welcome at A2Dominion Group. We know that equality, diversity, and inclusivity make us better. We embrace the unique contributions of our people and seek to create a workplace where everyone feels like they belong. Join us at A2Dominion, where your expertise will be integral to our recovery journey, creating lasting positive changes in the lives of our customers. If you possess the right motivation and drive to contribute to our recovery and change initiatives, we invite you to apply and be a crucial part of our team.
