PRIVATE EMPLOYER

Job Summary Provide first and second-line technical support to end users, ensuring the timely resolution of IT incidents and service requests. Support desktop hardware, software, user accounts, networks, and business applications while delivering excellent customer service and maintaining agreed service levels. Key Responsibilities 1st Line Support Act as the first point of contact for IT support requests via phone, email, and ticketing system. Log, prioritise, and manage incidents and service requests. Resolve common hardware, software, and account-related issues. Reset passwords and unlock user accounts. Install standard software and configure user devices. Escalate unresolved issues to senior engineers when appropriate. Keep users informed of ticket progress. Maintain accurate documentation within the service desk system. Monitor patch management tools 2nd Line Support Troubleshoot more complex desktop, laptop, printer, and peripheral issues. Diagnose Windows operating system and Microsoft 365 problems. Configure and support user accounts in Active Directory and Microsoft Entra ID (Azure AD) Support networking issues including: TCP/IP DNS DHCP VPN Wi-Fi Install, configure, and maintain desktop and laptop hardware. Support mobile devices and remote users. Assist with server administration and system maintenance. Participate in IT projects, upgrades, and migrations. Create and maintain technical documentation and knowledge base articles. Essential Skills Windows 10/11 administration Microsoft 365 administration Active Directory Microsoft Entra ID (Azure AD) Exchange Online Intune (desirable) Jamf (desirable) Basic networking (TCP/IP, DNS, DHCP) VPN configuration and troubleshooting Hardware diagnostics and repair Remote support tools ITSM/ticketing systems Excellent troubleshooting skills Strong communication and customer service

Gentleman living in Helstone, Camelford, seeks a kind and empathetic carer, from the surrounding area, to support him to access a variety of different activities in the community and at home. The gentleman has a diagnosis of epilepsy (treated with medication) and reduced mobility (has his own vehicle, exterior lift to his bungalow and powerchair but can walk a little). He has a great sense of humour and enjoys socialising more on a one-to one basis than in a crowd. Working schedule : Alternate weekends - Saturdays and Sundays 9-5.00pm and covering for staff holidays. appointments and sickness etc. Mileage is paid for when covering at 40p per mile. No personal care involved. The gentleman has Employer Liability Insurance.The successful applicant will need a full Driver's Licence and will be covered by Motability Car Insurance in order to drive him to access his various interests and shopping The first few weeks of work would entail paid work-shadowing with another member of his support team (4 in total) to learn the role. If required, epilepsy training and certification is fully paid for via a one day face-to-face course. Other support training courses are available e.g. First Aid, Manual Handling, Health and Safety. This is a private family, not a care agency! Please contact for further information, or clarification