Tibet Relief Fund

Tibet Relief Fund has worked for over six decades alongside Tibetan communities to build sustainable futures through education, healthcare, community development and empowerment. Today, our work extends across India, Nepal and Tibet, partnering with grassroots organisations to support schools, medical centres, elderly care, youth development and cultural preservation giving dignity, opportunity and hope where it is needed most. Our Sponsorship Programme sits at the heart of this mission. What began in the 1960s supporting children who had fled with their families after 1959 now provides stability, education and care to children, elders, monks, nuns and university students across India and Nepal. These long-term connections between supporters in the UK and individuals in exile bring real lives within reach of a brighter future. Our Mission Tibet Relief Fund works to empower Tibetans to build sustainable communities and better futures through education and innovative, practical grassroots initiatives. Our Vision A world where Tibetans can live and work with equality and security, and celebrate their rich culture and traditions. At Tibet Relief Fund, sponsorship is far more than a donation it is a lifeline that connects people, cultures and futures. This role is central to ensuring those connections remain meaningful, well-managed and trusted. Purpose of the Role To lead the effective, compassionate and compliant delivery of Tibet Relief Fund s Sponsorship Programme, ensuring high-quality supporter care, strong overseas partnerships and robust administrative and financial management. Key Responsibilities 1. Supporter Care & Communications Deliver high-quality, personalised supporter care via email, phone, post and in person Manage communication between sponsors and sponsored individuals, ensuring exchanges are appropriate and safeguarding compliant Support sponsor recruitment, onboarding and retention Organise and oversee the annual exchange of letters and updates Produce engaging sponsor communications and case studies based on partner information 2. Programme Administration & Data Management Maintain accurate sponsorship records and ensure the integrity of the CRM database Safeguard personal and financial data in line with data protection requirements Maintain a pool of potential sponsorship candidates Acquire and manage updates from partner organisations, including reports and photographs 3. Financial Coordination Reconcile sponsorship payments in collaboration with the Accounts Manager Monitor renewals and follow up with sponsors in a timely manner Support the accurate processing of sponsorship-related grants to partner organisations 4. Partnership & Reporting Build and maintain effective working relationships with partner organisations in India and Nepal Confirm sponsorship and grant details with overseas partners Provide regular sponsorship programme updates and reports to the Charity Manager Contribute to improving processes and sharing best practice 5. Safeguarding & Compliance Promote and safeguard the welfare of sponsored children and adults at risk Ensure all communications and processes align with TRF s Safeguarding Policy Uphold confidentiality and professional boundaries at all times General Responsibilities Uphold the charity s Mission and Vision in all interactions Contribute to team meetings, planning and organisational development Meet agreed performance standards and objectives Demonstrate commitment to diversity, inclusion and wellbeing Undertake additional duties appropriate to the role Person Specification Essential Excellent written and verbal English Strong communication and interpersonal skills Experience delivering high-quality customer or supporter care Excellent administrative and organisational ability Experience using CRM databases Confident using word processing and spreadsheet software Strong time management and prioritisation skills Good numeracy skills Ability to work independently and collaboratively Desirable Experience working in the charity sector Knowledge of Tibet and Tibetan communities in exile Experience of hybrid working Familiarity with Google Workspace Diversity & Safeguarding Tibet Relief Fund is committed to equality of opportunity and values diversity in employment, career development and organisational leadership. We believe diverse perspectives strengthen our work and impact. We are also committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. All staff are expected to share this commitment. Recruitment will be conducted in line with our Safeguarding Policy. How to Apply Please submit your CV and a covering letter (maximum 400 words) outlining your core skills and suitability for the role.