TRI Consulting Ltd

Large Housing Association requires a Housing Officer to provide a personal holistic housing management service to residents. Responsibilities: Responsible and accountable to residents for providing an excellent, empathetic, and personal housing management service. This includes regular communication and meetings with each resident at home, and being responsible for ensuring that any issues they have raised are resolved appropriately. Take ownership of your work and support residents to deliver a quality service You will influence others and advocate effectively for your residents to get the job done. You will be connected to tenants in their communities ensuring residents are offered the right support to maintain their tenancies, be happy in their homes and get on with their lives. Responsible for ensuring tenancies are managed effectively, tackling unacceptable behaviour in an open and constructive manner. Look for opportunities to continually improve the service and anticipate the needs of your customers Assess prospective residents and establish a professional and trustworthy relationship with from the very start of the tenancy. Manage void properties to be ready to let including specifying work orders on standard voids. Manage landlord repair Work with Asset Management colleagues to resolve complex repairs in a timely manner. Complete all actions required to ensure effective rent and service charge collection and debt management. Identify customer support needs and work with partners to make sure customers are safe in their homes. Identify over-crowding or under occupation and work with your customer to help them move to a more suitable home. Inspect the condition of each estate you manage every month and take necessary action to keep your estates and blocks clean and tidy as well as reporting any hazards or risks. Complete all FRA actions as directed. Skills and experience: Excellent communication skills and a commitment to providing the best possible customer experience Previous experience working as a Housing Officer or general Social Housing experience £21.59 ph PAYE or £28.56 ph Umbrella

A Housing Association is currently looking for an Estate Operations Co-ordinator on a temporary to permanent basis. Key responsibilities Provide exceptional on-site management services and ensure timely, responsive support for customers. Complete all Fire Risk Assessment actions promptly, adhering to internal policies. Conduct regular and ad-hoc estate inspections to monitor standards and implement necessary improvements. Manage newsletters and communications to keep residents informed. Recommend enhancements for communal areas and estate services to the Estate Operations Manager. Improve resident satisfaction within budget; identify cost-saving opportunities. Foster strong relationships with contractors, ensuring compliance with contracts and SLAs while managing risks. Oversee maintenance contracts for M&E equipment, ensuring adherence to manufacturer guidelines. Supply high-quality business and performance data to the Estate Operations Manager. Deliver services within budget while exploring avenues to enhance cost-effectiveness and increase income Collaborate with the estate management team to address individual resident needs and gather feedback. Drive service improvement initiatives to enhance customer satisfaction. Ensure estate repairs are executed efficiently, collecting customer feedback and quality checks on completed works. Act as the manager during their absence, ensuring quality responses according to our procedures. Raise work orders for management approval within budget, ensuring legal and contractual compliance. Participate in meetings, providing input, accurately recording minutes, and implementing agreed action points PAYE 20.15 Umbrella 26.64 Essential requirements Must have worked in a similar role previously Highly organised work ethic and ability to work to deadlines and manage conflicting priorities. Good spoken and written English. Intermediate IT and systems skills including Microsoft office Must be immediately available or on short notice

A Housing Association is currently looking for a Repairs Administrator on a temporary basis for about 4 months Key responsibilities Allocated repairs to close down on a daily basis Liaising with contractors via their portals or contracts officers responsible for that area of work Work closely with the other Team Coordinators who will also be closing down repairs Ad hoc tasks PAYE 17.69 Umbrella 23.40 Hybrid role 3 days in the office Essential requirements Must have an administrative background in repairs Housing background is essential Must be immediately available or on short notice

Large Housing Association requires a Tenant Arrears Officer to oversee the former tenant accounts process; facilitating the process, working with stakeholders to do so. Responsibilities: Maximise the collection of debt left by former tenants and to ensure that this debt and all payments made against it, are transparent and reportable. Ensure effective management of former tenant credits and build relationships with Local Authorities to avoid the risk of Housing Benefit over-payments post account closure. Work alongside the Housing teams to reduce the amount of debt left by exiting tenants. Identifying improvements. Build relationships with Debt Collection Agencies to ensure effective partnership working and cost efficiencies. Improve income recovery through early engagement, tracing tools, legal action and external partners. Reduce debt created at tenancy end by working proactively with Housing teams. Produce high-quality reporting for senior leaders and the Executive Board. Identify risks, gaps and opportunities to strengthen the former tenant arrears process. Skills and experience: Experience of success working in an income collection environment. Experience using housing management and income collection systems. Experience producing reports for a range of stakeholders. Ability to build strong relationships, influence effectively and communicate clearly. Ability to interpret and apply policies and procedures in real operational contexts. Strong analytical skills, including creating and verifying reporting and monitoring tools. Proven ability to design new processes that deliver measurable improvements. 20.06 ph PAYE or 26.51 ph Umbrella

Do you have exceptionally high cleaning standards and are super organised? Why not put those skills to good work! We are recruiting for a hands on team leader to support a cleaning services team within social care. The role will see you taking responsibility for the smooth running of a team of part time and full time cleaning staff as well as being hands on with cleaning duties when required. The ideal candidate will have a cleaning background, ideally within social/health care and have a good knowledge of health and safety at work practices. The role: Coordinate day to day cleaning schedules for the team, rostering for holidays, sickness and work loads Oversea property cleans to ensure high standards are met at all times, offer training/guidance where required Manage an external contractors that are required for specialist cleaning/deep clean projects Risk assessments Stock control - ordering supplies, maintaining equipment and ensuring safety checks are completed Supervising team Recruitment and onboarding of new team members Provide on job training Performance reviews Act as point of contact and liaise with external teams Administration and reporting The successful candidate will: Have previous experience in residential and/or commercial cleaning Have previous supervisory experience Have a good knowledge of healthy and safety at work processes and policies (COSHH) Have excellent communication skills and a good knowledge of Microsoft Word Hold a UK/EU driving licence Be reliable and approachable! Be confident in prioritising work and scheduling This is a full time position, Monday - Friday. Work vehicle provided. No Evening work. No weekend work. Interested? You must have full UK working rights as sponsorship is not available. Please apply via the link.

A Housing Association is currently looking for a number of officed based Housing Officers on a temporary basis for about three months Key responsibilities as follows Responsible and accountable to residents for providing an excellent, empathetic and personal housing management service This includes regular communication and meetings with each resident at home, and being responsible for ensuring that any issues they have raised are resolved appropriately Achieve this by working creatively on your own as well as part of a wider team, including but not exclusively, the customer service centre and the Asset s team You will be connected to tenants - in their communities ensuring residents are offered the right support to maintain their tenancies, be happy in their homes and get on with their lives. Always keep your promise to tenants by getting back to them within agreed timescales and tasks. Ensure we keep residents safe by following safeguarding procedures and working closely with external statutory authorities. Responsible for ensuring tenancies are managed effectively, tackling unacceptable behaviour in an open and constructive manner. Work alongside residents to ensure we offer the right support to sustain tenancies. Manage void properties to be ready to let to our "void standard" as quickly as possible including specifying work orders on standard voids. Always follow the lettings procedure ensuring an effective audit trail. Identify support needs and effective partners to support tenants as the start of their tenancy. Repairs Manage landlord repair requests through Workwise ensuring work is completed to the residents satisfaction. Responsible for authorising work orders to budget. Work with Asset Management colleagues to resolve complex repairs in a timely manner. Income Collection and debt management Complete all actions required in Workwise weekly to ensure effective rent and service charge collection and debt management. Account for services accurately to ensure service charges are transparent and fair to residents Set service charges with support from the central service team Visiting Arrange to meet residents in their home to understand their needs and desires for the future. Identify any repairs needed in the property and order these as well as record This role is 100% based in the office. This roles pays £28.56 umbrella and £21.59 PAYE Essential Must have worked recently as a Housing Officer or similiar role in housing Excellent communicator Must be immediately available or on short notice

A Housing Association is currently looking for a Repairs Administrative Team Leader for about 4 months. Responsibilities are as follows Manage the administrative outputs on repairs that have been placed on a system called Workwise using a Power Bi report on a daily basis Ensuring the team close down the jobs within the SLA Monitoring the outputs from the Administrator and Team Coordinators in relation to reporting on the repairs closed down, statistics on how long it has taken Overseeing the Emergency repairs updates for Awaabs Law and reporting on a spreadsheet Assist in monitoring the closure of FRAs by other members of the team that have been given to contractors to attend. This is a hybrid, 3 days in the office PAYE 26.02 Umbrella 34.41 Essential requirements Must have a similar administrative background in housing in repairs preferably Excellent on Excel Must be immediately available or on short notice

Large Housing Association requires a Complaints Investigator to analyse and resolve complaints in a fair and impartial manner. With a sound understanding of the regulatory timescales and deadlines associated with complaint resolution, you will be required to take case ownership and conduct a comprehensive investigation using all available information and documentation. Experience of responding to Stage 1 complaints is vital and experience of handling Stage 2 would be beneficial. Based in Hammersmith - hybrid working with Wednesday and Thursday in the office. You will be expected to provide excellent customer service when interacting with complainants either in the form of correspondence, phone or at the office, adhering to our service standards and meeting the diverse needs of the customer. You will demonstrate a personal commitment and responsibility for providing a highly resolution-based service, aiming to resolve complaints at the first stage. You will acknowledge and resolve complaints by project managing high quality responses. You will take ownership of a complaint from start to closure, ensuring that the customer is regularly kept informed of progress. Ensure complaints are responded to in a timely and customer friendly way considering the needs of the individual residents. Solve complex open and ongoing complaints. Provide high level written responses in line with the understanding of a regulatory approach to complaint handling. Ensure that all compensation payments are processed and issued to complainants in adherence with our service standards. Keep accurate notes on our in-house CRM system of all customer contact and details in relation to the complaint PAYE rate £23.07 & Umbrella rate £30.50

A Housing Association is currently looking for a a Housing Administrator on a temporary basis for about 3 months Key responsibilities are as follows Resident callbacks Administration tasks Low-level rent and service charge arrears Service charge billing Fire risk actions Repairs Liaising with Housing Officers and Property Managers PAYE £17.69 Umbrella £23.42 Hybrid role, 2 days in office Essential requirements Must have a good consistent administrative background ideally in Housing Able and show experience of being able to deal with people Must be excellent on Word & Excel Must be immediately available or on short notice.

A housing association is currently looking for a number of Repairs officers on a temporary basis for about 6 months. Key responsibilities are as follows Use first line diagnostic abilities and thorough understanding of the repairs processes to provide effective support functions in responsive repairs for the operational businesses Recognise work that falls outside of companys responsibilities and cases that would be categorised as complex, as well as what and when to escalate to senior staff Oversee and progress all repairs within internal systems to ensure that repairs progress effectively and that proactive steps are taken to complete repairs as quickly as possible and to a high standard Address customer enquiries and concerns, ensuring all updates and interactions are recording on the systems Own and administer all marketplace activity associated with quote review, acceptance and oversight. • Ensure that completed works are accurately reviewed against the specification of works before being progressed for payment. Work with all stakeholders and contractors to ensure all KPI s are met, managing competency in line with Building Safety legislation Assist in the processing of invoices for payment through in-house systems by checking invoices are correct and ensuring work is complete before payment Review contractor requests for variances and challenge as appropriate to ensure value for money, and a positive repair journey for our residents Support the team with regular cost and quality audits for all aspects of repair works Interact with customers and colleagues to understand their repair needs and expectations and embed this into the service you deliver. Follow up with residents to ensure satisfaction with completed repairs Provide a review and rating for all completed jobs. Feedback to managers on any issues identified as part of monitoring of repair related tasks and flag any issues for escalation as part of performance monitoring Assist your manager and team by providing timely business information on region specific repair data and with exporting necessary repairs reporting information as an overview of team performance Support the regional teams to manage a reliable, trusted and responsible repairs service. Working with colleagues in the relevant regional teams to ensure all stakeholders are kept informed of works being carried out Provide relevant telephone support as needed, liaising with colleagues, contractors and third-party providers as appropriate Keep residents and other stakeholders up to date with regular communication, tailored based on the complexity of the case and the technical knowledge of the audience Hybrid arrangements will be considered after successful completion of probation and contingent on performance PAYE £19.54 Umbrella £25.84 Essential requirements Previous experience in managing responsive repairs is essential Highly organised and experience of managing conflicting priorities in a busy office environment Experience in working in a customer service environment Experience of providing performance monitoring and commentary against business targets Experience working to meet key performance indicators Excellent communication and interpersonal skills Problem-solving and decision-making skills. Good understanding of the relevant legislation, statutory and regulatory requirements

We are recruiting for an experienced, qualified Chartered Surveyor. The ideal candidate will be responsible for conducting land surveys, collecting data, and preparing accurate reports to assist in the planning and development of various projects. The Surveyor will utilise advanced technology and software tools to ensure precision in measurements and data management, contributing to the successful completion of projects. Duties Conduct land surveys using a variety of surveying instruments and techniques. Collect, analyse, and manage data related to land features, boundaries, and topography. Collaborate with engineers, architects, and other professionals to ensure project requirements are met. Prepare reports documenting survey findings, methodologies, and recommendations. Ensure compliance with local regulations and standards in all surveying activities. Maintain accurate records of surveys and data management processes. Qualifications A degree in Land Surveying or a related field is preferred. RICS qualified. Strong knowledge of land surveying principles and practices. Excellent data management skills with attention to detail. Ability to work independently as well as part of a team. Strong analytical skills with the ability to interpret complex data sets. Good communication skills for effective collaboration with clients and colleagues. This role will involve site visits so you will therefore need a full driving licence and access to a business use, insured vehicle.

Experienced Asbestos Surveying Consultant: The ideal candidate will be responsible for conducting surveys to determine land boundaries, elevations, and contours. This role requires a strong understanding of various surveying techniques and the ability to work with a range of tools and equipment. The Surveyor will collaborate with engineers, architects, and construction teams to ensure accurate measurements and data collection for projects. Responsibilities/experience: Conduct detailed surveys using traditional and modern surveying equipment. Collect samples and record findings. Liaise with project managers and other professionals to discuss project requirements and timelines. Ensure compliance with legal regulations and standards in surveying practices. Maintain accurate records of surveys, including sketches, photographs, and notes. . Experienced using hand tools and power tools relevant to surveying tasks. Strong analytical skills with attention to detail for accurate data collection and reporting. Excellent communication skills. Ability to work independently as well as part of a team in various outdoor environments. Full UK driving licence and flexibility to travel as required. If you are passionate about surveying and have the necessary skills to excel in this role, we encourage you to apply and join our dedicated team.